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The Culture of Evasion

theodp writes "In the wake of Patricia Dunn's resignation, Wired's Fred Vogelstein walked away less than impressed with HP CEO's Mark Hurd's spying mea culpa. He says it smacked more of standard corporate ass covering than leadership, especially coming 3 weeks after the scandal broke. His sentiments are echoed in Computerworld's Culture of Evasion, which was written before Hurd mounted an I-knew-nothing-defense. Hurd claims that he bailed out on a meeting that approved the spying, neglected to read the spying report directed to him, and was clueless about the tracer technology employed in the reporter-baiting false e-mail he personally gave thumbs-up to."

25 of 122 comments (clear)

  1. Learning from the top by Anonymous Coward · · Score: 2, Insightful
    ...an I-knew-nothing-defense. Hurd claims that he bailed out on a meeting that approved the spying, neglected to read the spying report directed to him, and was clueless about the tracer technology employed in the reporter-baiting false e-mail he personally gave thumbs-up to."
    Sounds like George Bush and his denial of responsibility for torture being done in the name of America. When we let our highest politicians get away with this, how can we expect our corporate leaders not to follow suit?

    For the younger set out there, now is the time to brush up on the transcripts from the Iran-Contra Affair hearings ("I do not recall that meeting, Senator."). The junior Bush has nothing on his father and Reagan's denial of responsibility for what those under them did. At least Nixon was decent enough to leave office.
  2. Game over by Anonymous Coward · · Score: 5, Insightful

    So, he doesn't stick around for important meetings adn doesn't follow up afterwards to find out what happened, he doesn't read reports directed to him, he "doesn't recall" authorising the infection of a journalist's PC with tracking software and (according to him) he's too stupid to wonder where all the confidential phone records were coming from.

    When's he going to be fired for gross incompetence?

    1. Re:Game over by DarkOx · · Score: 4, Insightful

      That is the wonderful thing about sitting up at the top of a public firm. Your only performance review is the stock price. As long as the company as a whole does well, you job is secure regardless of wether you can be bothered to do it all much less be expected to do it well.

      As long as there are a handful of good people at the top of an organization like HP to keep things on course the rest have a free pass to be total ass-clowns.

      --
      Repeal the 17th Amendment TODAY! Also Please Read http://www.gnu.org/philosophy/right-to-read.html
  3. Just the "Haves" Protecting Themselves again by saridder · · Score: 3, Insightful

    No disagreements with the article here. I'm shocked that she didn't resign or that
    she wasn't fired the day she stepped down from the chair. Instead she stayed on the board another 3
    weeks!! In another, even bigger joke, HP
    is co-sponsoring a privacy award!!

    --
    --- RFC 1149 Compliant.
    1. Re:Just the "Haves" Protecting Themselves again by Hope+Thelps · · Score: 4, Interesting
      I'm shocked that she didn't resign or that she wasn't fired the day she stepped down from the chair.

      More astonishing is that Mark "I don't recall" Hurd seems to have managed to get a promotion out of this, adding Chairman to his list of titles.
      --
      To summarise the summary of the summary: people are a problem. ~ h2g2
  4. The standard CEO defense by Anonymous Coward · · Score: 5, Insightful

    You know, when a CEO like Hurd insists they are not culpable of any illegal behavior because of sheer incompetence and ignorance of what their subordinates are doing, then they really should be fired by the board of directors immediately. There's really no excuse to keep them. How can any company have confidence in a leader who willfully uses incompetence as a defense to wrong doing?

    1. Re:The standard CEO defense by smittyoneeach · · Score: 4, Insightful

      That's why I like the maritime approach to these sorts of things.
      If you want to be called "Captain" that bad, and something goes wrong, you know that the buck will stop with you.
      Somewhere in our slouching trek towards Gomorrah, we've gotten sufficiently post-modern that concepts such as "responsibility" are just another mutable social construct. "I dont feel guilty..."

      --
      Get thee glass eyes, and, like a scurvy politician, seem to see things thou dost not.--King Lear
    2. Re:The standard CEO defense by Deadstick · · Score: 2, Insightful
      "I was just following orders" was rejected as a defense back in Nuremberg, but "I don't keep track of my subordinates" still seems to work

      The latter assertion was rejected about the same time as the former, but in Tokyo where Gen. Tomoyuki Yamashita, the "Tiger of Malaya", was convicted and hanged for atrocities that took place in disobedience to his orders. The tribunal held that he was ultimately responsible for getting his orders carried out.

      A CEO's job, like any other manager's job, is to get things done by his subordinates. If he isn't to blame for what they do wrong, he doesn't deserve any credit for what they do right either.

      rj

  5. Already Opened the First Envelope by Inhibit · · Score: 3, Funny

    So he's already moved on to the second envelope? Did I miss the part where he blamed Carley Fiorina for everything? :)

    --
    You're reading Slashdot. Of course you like Linux and pc hardware
  6. Engineers do it to by Anonymous Coward · · Score: 4, Interesting

    I work at an high tech company with a reputation for good engineering. The engineers do the same thing. It's really a sign of arrogance more than evasion. These people truly believe that they couldn't have possibly done something wrong, so it must be someone elses fault.

  7. The responsibilities of a CEO by Harmonious+Botch · · Score: 3, Insightful

    The writer has obviously never been a CEO, or even stopped for more than ten seconds to think about what it might be like to be one, and what the reponsibilities are.
    ( Quotes from TFA are in italics )

    ... Condemning actions, pushing out wrongdoers and apologizing for mistakes counts as leadership right after a scandal breaks. Three weeks in it looks like standard corporate ass covering.

    Maybe he likes to think before he acts, maybe even consult a lawyer or two. Do the stockholders really want a CEO who shoots from the hip? Especially on issues as important as this? We're talking about a multi-million dollar company here that is front page news. The decisions are big, maybe big enough to make or break the company. I'd take a week or three to think if I were making decisions on that scale.

    Second, he took no questions, choosing instead to let an investigative attorney who works for him, do the talking.

    He hired a pro to do the job right. I'll bet he hires a geek to run his IT dept, and an accountant to do his bookkeeping. Probably even has a professional janitorial staff clean his office. One of the primary rsponsibilities of management is to find good people and then delegate.

    Lastly, he refused to do the obvious: acknowledge that HP's leak investigation was a bad idea from the beginning.

    When you have an employee who is doing things that - in your opinion as managment - hurt the company, it is your obligation to the stockholders to find out who it is and stop them. Whether they be leakers, thieves, whatever, the CEO is responsible to the shareholders. Had nothing been done to stop leakers, and had that course of action turned out badly, then he looks even worse.

    1. Re:The responsibilities of a CEO by working+dog · · Score: 4, Interesting

      Maybe he likes to think before he acts, maybe even consult a lawyer or two. Do the stockholders really want a CEO who shoots from the hip? Especially on issues as important as this? We're talking about a multi-million dollar company here that is front page news. The decisions are big, maybe big enough to make or break the company. I'd take a week or three to think if I were making decisions on that scale.


      No, stockholders want a CEO who can best lead their company through difficult business cycles as well as the inevitable ethical or political flareup. Seeing that spying on corporate directors and reporters using fraudulent means (pretexting), attempting to install malicious software on others computers via e-mail is hardly unethical hardly requires a week or three to wrestle with. Stockholders of multi-BILLION dollar companies do not pay their CEO's tens of millions of dollars (options included) to let things spin out of control in the press for several weeks while they ponder options.


      He hired a pro to do the job right. I'll bet he hires a geek to run his IT dept, and an accountant to do his bookkeeping. Probably even has a professional janitorial staff clean his office. One of the primary rsponsibilities of management is to find good people and then delegate.


      Again, CEO's are the public face of the company and are paid accordingly to be its leaders. In times of crises, leaders are looked to for answers and guidance. If yo're "hiding" behind lawyers you're abrogating that role, implying that maybe you don't have what it tkaes to be a CEO at best, or what your company has done is fairly illegal at worst.


      When you have an employee who is doing things that - in your opinion as managment - hurt the company, it is your obligation to the stockholders to find out who it is and stop them. Whether they be leakers, thieves, whatever, the CEO is responsible to the shareholders. Had nothing been done to stop leakers, and had that course of action turned out badly, then he looks even worse.


      Again, these are not employees of HP. They are directors from the board of directors responsible for the overseeing the management and company operations on behalf of the stockholders (they're voted in by the stockholders) and while they receive compensation as directors they are not employees in the strict sense. If you are spying on your directors one can only imagaine what you are doing to your rank-and-file employees.
    2. Re:The responsibilities of a CEO by cgenman · · Score: 5, Insightful

      Maybe he likes to think before he acts, maybe even consult a lawyer or two. Do the stockholders really want a CEO who shoots from the hip? Especially on issues as important as this? We're talking about a multi-million dollar company here that is front page news. The decisions are big, maybe big enough to make or break the company. I'd take a week or three to think if I were making decisions on that scale.

      I've been bitten by CEO's shooting from the hip before, so I completely understand that concern. However, the CEO is looked to for leadership in times of crisis. Arguably, leadership is the primary role of the CEO. This one let things stew and flounder for weeks. Two days is a reasonable timeframe to compose a well thought-out, well-informed response. Three weeks is not helpful in a leader.

      Sometimes you do need to act quickly to stem off negative press and recover from disasters. He did not.

      Second, he took no questions, choosing instead to let an investigative attorney who works for him, do the talking.

      He hired a pro to do the job right. I'll bet he hires a geek to run his IT dept, and an accountant to do his bookkeeping. Probably even has a professional janitorial staff clean his office. One of the primary rsponsibilities of management is to find good people and then delegate.


      True, but we're talking about a point of public perception. He definitely should have hired someone to prep him and train him about the responses to questions which may arise. But when people are questioning your integrity and your leadership, in the eyes of the public to delegate answers is to admit you are not to be trusted.

      When you have an employee who is doing things that - in your opinion as managment - hurt the company, it is your obligation to the stockholders to find out who it is and stop them. Whether they be leakers, thieves, whatever, the CEO is responsible to the shareholders. Had nothing been done to stop leakers, and had that course of action turned out badly, then he looks even worse.

      As much as the legal investigations are hurting it now? The idea of discovering leakers isn't a bad things, but sicking external private investigators on journalists is going to get your company in hot water.

      And as I'm sure other posters have or will point out, the best thing management could have done to plug the leaks at HP is to stop running a sinking ship. Start treating your employees as talent rather than resources, stop outsourcing everything to the lowest bidder, encourage the culture of knowledge and exploration that HP was known for, pull back on executive salaries whenever a round of layoffs occur, and get back to making great products rather than stamping your name on something designed and built by the lowest bidders.

  8. Here's the best part by DiamondGeezer · · Score: 3, Interesting

    All of the perpetrators involved are much, much richer than you. Not brighter. Not more ethical. Not more deserving.

    --
    Tubby or not tubby. Fat is the question
  9. A matter of pride by Demona · · Score: 3, Insightful
    Partly this is the general decline in willingness to take real responsibility for one's actions, but the corporate mentality is an exceptional piece of work in this regard. It's easier to get money from a company's representatives than an actual admission of wrongdoing, and not entirely due to increasing liability concerns (ObFuckingLawyers and the CYA At All Costs BS).

    It borders on pathological, and is perhaps the biggest day-to-day frustration in dealing with these people. Bad enough when someone's incompetence and/or malicious intent causes me harm, but any rational person quickly reaches the point where their only desire is to go immediately to their offices and beat in their skull with a blunt instrument, screaming all the while that all you want is for them to FUCKING ADMIT THEY FUCKED UP.

    --
    Fuck Slashdot
  10. Sarbanes-Oxley? by Futaba-chan · · Score: 4, Insightful

    More to the point, wasn't the whole point of Sarbanes-Oxley that it's Hurd's *job* to know about the things he's claiming not to? "I didn't know what my subordinates were doing" isn't supposed to wash any more as a valid excuse, at least not under the law.

    1. Re:Sarbanes-Oxley? by maxume · · Score: 3, Informative

      Sarbanes-Oxley is all about accounting and financial reporting; it upped the bar for what is considered acceptable practice, and also made the officers more responsible for statements made in financial documents. Reading it(http://www.legalarchiver.org/soa.htm), there is some mention of increased penalties for fraud(in Section 8), but it doesn't really seem to relate back to this sort of activity, but more towards lying to shareholders and the like, not claiming plausible deniability about the methods used in an investigation that he was simply aware of.

      It would seem rather onerous to hold the CEO of a corporation with literally thousands of employees [criminally] responsible for the actions of all of those employees while they are 'on the clock' or whatever; they have to have some ability to trust and delegate.

      --
      Nerd rage is the funniest rage.
    2. Re:Sarbanes-Oxley? by maxume · · Score: 2, Insightful

      The problem is that the difference between him not trying very hard to understand the full extent of the investigation and Dunn hiding the full extent of the investigation from him is never going to be anything other than a he said she said.

      --
      Nerd rage is the funniest rage.
  11. If the president of a country can do it... by gregorio · · Score: 2, Interesting

    The president of my country and his group broke the law hundreds of times, and covered a lot of crimes, including murder, and got away using the exact same excuse. They just pay someone else to do the dirty work, and when the person is caught, they fire him, acting all honest and justice-seeking for firing someone involved in a wrongdoing. Except that the wrongdoing fitted only to his own interests. Yet they say that the people that got arrested were doing it without their knowledge.

    Power corrupts.

  12. Re:I can see plenty of prior art on this one.... by KingSkippus · · Score: 3, Insightful

    The difference being, of course, that "I didn't inhale" and "I did not have sexual relations with that woman" were matters that could just as well have been kept private without significant financial repercussion or threat to our privacy and freedom, but for the stupidity of those who act out of blind hatred.

    Have we really lost all sense of not only what's right and what's wrong, but what's important and what's not?

    I know, dumb question.

  13. Shame, Guilt, and Wrongdoing. by abb3w · · Score: 4, Insightful

    I took a couple random anthropology classes back in college. One concept that was passingly mentioned was the common classification of cultures as shame-cultures versus guilt-cultures. To suit my argument, I will grossly oversimplify to say members of a guilt society feel bad if they do something wrong, but those in a shame society only feel bad if anyone finds out what they did. It seems to me that the dangers of corporate liability is begining to develop something even nastier (IMHO) than a shame culture. Corporate executives feel bad not if they do something bad, or even everyone believes they did something bad, but if they have to admit that what they did was wrong.

    An actual anthropologist might have better insights, but this doesn't look much like "progress" from where I sit.

    --
    //Information does not want to be free; it wants to breed.
  14. More on Mark Hurd by Anonymous Coward · · Score: 2, Interesting

    I made this comment a while back on Mark Hurd's background when HP, Carly Fiorina and Mark Hurd were discussed.

    He is just a cost cutter, who knew how to play the media and analysts. That was his forte as NCR's CEO. HP is just too big for him. NCR is the size of just the printer division at HP. 10X orders of magnitude.

    Now, his incompetence is showing: I didn't know. I didn't order it. I did not know the details.

  15. Yet one more reason. . . by kimvette · · Score: 2, Insightful

    Yet one more reason to vote with your wallet and choose products which are not HP. Carly may be history, but her legacy is still affecting the company's business practices.

    --
    The Christian Right is Neither (Christian nor right). See: Matthew 23, Matthew 25, Ezekiel 16:48-50
  16. Gee, that's funny. by Inoshiro · · Score: 2, Interesting

    I was always taught that ignorance was not an excuse in the eyes of the law. If you're charged with a certain degree of responsibility (over seeing a number of corporate affairs, driving a vehicle), you're responsible for making sure everything is ok (that these corporate affairs are in order, that the vehicle is registered and insured, etc).

    Nail these people to the wall.

    --
    --
    Internet Explorer (n): Another bug -- that is, a feature that can't be turned off -- in Windows.
  17. Re:I can see plenty of prior art on this one.... by Skye16 · · Score: 2, Insightful
    The fact that many people break their vows (their word) does not make someone who does so any more honourable or trustworthy.
    I absolutely agree. My point was that, if the divorce rate is over 50%, we can probably safely assume that at least 25% of the population who did engage in marriage vows broke them (assuming here that *only* one party desired the divorce). I have no idea what percentage of people have gotten married at one point or another, but just a rough estimate says "quite a lot". I would say more than the majority of adults do at some point in their lives. I realize this isn't quantitative evidence, but it's Sunday and I just woke up, so you'll have to live with it ;)

    I don't really have any good numbers that back up the reasons for the marriage disolving. All I have are a few logical suppositions and a gut feeling. Regardless, we have at least 25% of all people who become married at some point getting divorced at some later point So at least 25% of (percent-of-population-who-gets-married) can't be trusted at their word. In other words, the 50% of marriages that end in divorce, we have a bottom limit of 25% who have forsaken their marriage vows. How many of their spouses also broke their marriage vows in some way as well? Somewhere between "all" and "none", with me leaning towards "a healthy amount", which isn't an actual number, but let's not focus on all the people who didn't love or cherish their spouse, or cheated on them, etc, etc, that caused the other to divorce them. I would say at least another 15% are guilty of this part.

    I'm not even going to delve into all the other ways in which people break promises. Promises to ourselves, to our God(s), to our family or loved ones, to our landlord, etc, etc. Not quite the same as a marriage vow or an oath of office, but still indicitive of how much our word means to us, collectively, as a society.

    My argument is not that Clinton did or did not participate in a particularly dreadful act (choice of wench aside), or that it doesn't matter because it's his private life. My argument is that our society is full-up with people who can't keep their word on even the smallest of things, yet they are in positions of power - civil servants, CEOs, teachers, firemen, policemen, etc, etc. Yet we still trust them to do the oaths related to their job. Whether Policeman Bob bangs 16 women in one year, while he's married, is moot. We still expect him to do his duty when he's in uniform. A CEO can cheat on his wife all he'd like, as long as, while he's at work, he continues furthering the interests of the stockholders. I think it's rather unfair that Clinton was effectively turned into a Pariah when so many others in our society, who are in positions of power and trust, go completely unmolested for the exact same reasons. If Republicans continued their War on Immorality after the Clinton impeachement proceedings, on all those other people who participate in immoral acts (congressmen who break the law, for example), I wouldn't take issue with anything Clinton was put through. Well, no, I would have said "surely you understand there's a difference between getting a blowjob and being suspected of accepting 90,000$ in bribery charges. The latter is clearly Abuse of Public Trust 1, whereas the former is, at worst, Abuse of Public Trust 16." But that's a minor disagreement, not cynical dismay at the hypocrisy of our countrymen - from congressmen down to every last citizen who got seriously outraged at such transgressions, all the wall ignoring their own failings that violated public trust.

    I understand the desire to hold the President of the United States to a higher standard, but as far as I'm concerned, that should apply to all of those in power - both in the public sphere and the private. I'm not even talking legally - I'm talking solely social outrage.

    Ah well. A man can dream. :)