WiiConnect24 Update Causing Issues For Wii Owners

An anonymous reader writes to mention coverage on IGN of an ongoing issue with a WiiConnect update. A faulty update may be causing some Wii consoles to become inoperative. Nintendo is replacing affected consoles, free of charge. From the article: "Several error codes have been reported so far, but the most prevalent of them are 110213 and 32002. We contacted Nintendo about this issue, and they filled us in on what you should do if you find yourself in this predicament. Currently, Nintendo has two options in place to resolve the problem. If you do not have any data saved to your system that is important to keep, then you can contact Nintendo customer service and they will ship a new console to you in 3-4 business days. However, if you do have important data saved to your system, then things get a little trickier"

Comments

Similar, less severe problem

[UbuntuDupe]

I didn't have that issue (luckily) but I did have similar problems. For one, as most Wii users have noted, starting from Sunday (11/19) the updating process takes a LONG time. What's more, when I got tired of waitng and turned off the power and back on again, it brought me right back to the same screen. The only way I could get back to gaming was to disconnect the wireless router's power so there was no internet access, forcing it to abort back to the Wii menu. Luckily, updates finished last night when I tried and didn't take forever then.

People say the delay was from the huge number of Wiiners coming online and downloading, but, uh ... isn't the same thing going to have to happen in the future, and with more people, since they have to do more similarly-sized updates then?

Don't misunderstand me -- I *love* the Wii, and I've had a lot of fun with it since Sunday. It's worth its purchase price several times over. I'm not trying to stir up anti-Wii fud.

Re:Similar, less severe problem

[webrunner]

if you are connecting to any internet features at all you have the latest update and you do not have the issue.

Re:Similar, less severe problem

[Bob of Dole]

I had the same problem, and it got stuck that way for 5 hours. Try to update,fail,reboot,update,fail,etc.
My brother found a mention on the Nintendo.com site that their wireless implementation hates channel 4, and works best on 1 and 11 (?).
After switching the AP over to 1, it updates in less than 30 seconds.
So try doing that, even if you're not doing updates. It seems the connection is just horribly slow when on channel 4 (which was the default for my WRT54G router).

I had this same problem

[TeleKawaru]

But I don't understand what the whole thing is with Option #2. I just backed up my save games to an SD card and I plan on copying them to the new system once I get it in the mail...

32002 is an easy fix

[gaminRey]

I had the 32002 for the first day. Their description for the error code says it is a problem getting stuff from the server, and to try again later. I figured it was due to release day overload. In the end, I followed their advice and changed my WiFi channel from the default 6 to 11 and now it works fine.

Re:What is wrong with this picture?

[webrunner]

Actually most reports CAN play games. Most of the time, the only thing that breaks is the online functionality.

Re:Uhm..

[Black Pete]

Except that it will still work in "offline" mode. You can play any games you want; you just can't go online.

If you called Nintendo customer service, they essentially give you one of two choices:

1) Give them your credit card number over the phone. They send a replacement Wii along with a postage-paid box to you, you put your old Wii in the box and ship it back. You won't have to spend a day without the Wii.

2) If you want to keep your original Wii, you can ship it back, they fix it, and overnight it back to you. In this case you WOULD be without your Wii for a few days.

My bet is most would go for Option 1. Option 2 is for if you have a lot of stuff on internal storage they can't live without (which is fairly unlikely this soon after launch).

Re:The real problem here

[IDontAgreeWithYou]

But you can save them to a CD or email them to yourself and activate them on your home PC.

Re:What is wrong with this picture?

[TeleKawaru]

The only thing you can't do if you run into this problem is the online functionality. Everything else works just fine EXCEPT copying save data from the SD card TO the console. When I first had this happen to me, I checked online and a lot of people said doing the full wipe on the system fixed it, so I copied off my save games and tried it. Well, that didn't fix the problem and it wouldn't let me copy my save games back on the system. When I called nintendo after reading that the 110213 problem required my system to be exchanged, I also asked them about this problem. They said that basically it's another facet of the 110213 problem. They stated that when I got my new system that I would be able to copy my save games from my SD card to the console. I also copied my Miis to my controllers to back them up.

Grammar check

[Anonymous Coward]

The word you want here is "exacerbating", not "exasperating." Their similar, but exasperate usually refers to a person and exacerbate doesn't.