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The Turf Wars Between Phone and Cable

An anonymous reader writes "The New York Time is carrying a story about squabbling between phone and cable companies, now that they're sharing the same 'turf.' While it may sound humorous, it's anything but for customers. Bad blood between the cable providers and the bells has resulted in shoddy work, slapdash repairs, rumours of sabotage, and (of course) higher costs." From the article: "In some cases, cable and phone companies accuse one another of ripping out equipment. In others, wires were reportedly left exposed and ungrounded. Elsewhere, Verizon asserts that dozens of times this year, Comcast and other cable providers ran their wires down phone company pipes instead of installing separate conduits. Verizon said that in one case it sent a letter to Comcast asking that the practice be stopped, but that the paperwork and repairs that followed not only cost hundreds of dollars, but delayed installations for its customers."

31 of 172 comments (clear)

  1. Same old same old. by Woodie · · Score: 4, Interesting

    This reminds me of when telecom was deregulated... Here in Boston with the transient student population - telephone, and DSL services are installed and uninstalled rather frequently. I heard so many stories of various telecoms just nipping and ripping cabling from competitors. As soon as you got DSL, your downstairs neighbor was out of luck - and when their repair person showed up - bam he'd just rip your cables and hook his customer back up. Covad, Concentric, Verizon, all of them constantly shooting each other in the feet. Right now we have RCN and Comcast for cable choices - and they do the same thing to each other.

    I can't wait for it to start between them and the telco providers. It will be so much "better". Competition is good. Competition without oversight and some rules to limit bad behaviour sucks. And this is all about getting rid of the oversight - let the market regulate itself my ass.

    1. Re:Same old same old. by Fred_A · · Score: 4, Funny
      Competition is good. Competition without oversight and some rules to limit bad behaviour sucks.
      What ? Are you some kind of pinko anti american pro-government euro-socialist ? ;)

      The market will regulate itself whether it likes it or not ! Whether it benefits the populace doesn't have anything to do with it. Didn't you learn anything during endoctrinati^Wschool ?
      --

      May contain traces of nut.
      Made from the freshest electrons.
    2. Re:Same old same old. by Anonymous Coward · · Score: 4, Informative

      I live in Virginia and have a detached house with a crawl space underneath (not a full basement). The house is 25 years old, so it does not have any Cat-5/UTP wiring and also does not have any "home run" wiring (neither for telephone nor television).

      Cox Cable ripped up the Verizon telephone cabling underneath my house when they converted the previous owner from Verizon telephone service (POTS) to Cox telephone service (Voice over HFC, not VoIP). This has forced me to use Cox telephone service, even though it is more expensive than Verizon (until I get a wiring contractor to visit).

      What's even more frustrating is that I have FIOS (FTTC) ready at the curb from Verizon, but I can't convert over to that -- because Verizon won't (at any price) repair the telephone wiring underneath
      my house.

      When I do find a wiring contractor who doesn't think my re-wiring job is "too small", then I'm going to have both Cox's wiring and Verizon's wiring relocated inside my Garage, with my very own patch panel next to them. This way neither provider has any reason to go underneath the house and touch the wiring ever again. Instead, switching providers will just be a matter of switching which service is connected to my patch panel.

      A word to the wise, if building a new house, having all the telephone/data/television wiring pulled back in a "home run" to a patch panel and have the various service provider demarc boxes installed next to that patch panel. This should be *inside* the house, so that the bored teenager down the street can't easily mess with your wiring. Although wireless Ethernet is quite popular today, it is still sensible to at least run Category-5 UTP wiring between the patch panel and (each bedroom, study, family room/den) so that you have options later on (e.g. if there are wireless coverage issues, which might happen later on even if it isn't a problem now).

    3. Re:Same old same old. by thc69 · · Score: 2, Interesting

      I'm sorry, there must be something I don't understand about telephone wiring. I've only done it as an amateur, installing and troubleshooting entire systems in a mere three houses.

      That said, how the hell do they have that wired? Was Verizon's original wiring just haphazardly spliced off underneath the house from the line in from the street? If so, why didn't Cox just cut it and use your existing wiring on the far side of their digital -> POTS device? Why can't Verizon just cut your Cox off* and attach their wire to that?

      I can't imagine what kind of bizarre wiring would be in your house that can't be attached to either service. I have Cox phone service in a house that originally had Verizon, and there is one place where Cox's digital stuff goes into a box and comes out compatible with POTS; I can't imagine any other way that would work with standard telephones.

      Finally, I don't know what kind of magic you think a wiring contractor is going to do, but here's how you can do the wiring yourself:
      Choose where you want your patch panel. Pull Cat5 from there to each room. Either star or daisy-chain topologies work fine. Strip the ends of the wires and screw them into the back of the phone jacks. Voila!

      POTS is >100 year old technology, is very simple, and is very robust.

      The wikipedia article on POTS includes this link to self-wiring instructions:
      http://www.ling.upenn.edu/~kurisuto/phone_wiring.h tml
      That page additionally notes that "reversed polarity can reportedly damage some kinds of phone equipment", although I've never met any device that knew the difference.

      *Get it? Pun? Hahah? No? Bah...nevermind.

      --
      Procrastination -- because good things come to those who wait.
    4. Re:Same old same old. by MourningBlade · · Score: 4, Insightful

      And this is all about getting rid of the oversight - let the market regulate itself my ass.

      Let's say you wait too long to get to the gas station and you run out. So you walk up to the first car you see where the owner isn't around and siphon out a gallon of gas. There's no regulation saying you can't do that.

      ...of course, it's theft. So it's illegal.

      "Let the market regulate itself" is an advisement against creating additional rules over and above the law that applies to everyone - I'm not really sure why people keep mistaking this for advocating exemption from the rule of law. In this case there is no market to regulate - you have two co-owners of access points who are destroying one another's systems. We don't need additional regulations - we need to ensure that the current law is applied to this situation.

    5. Re:Same old same old. by conradp · · Score: 2, Interesting

      Vandalism and destruction of other people's property is not "competition", and bureaucratic "regulation and oversight" to restrict competition is not the answer. Like any crime, enforcement of existing laws is what's needed - start getting these uniformed vandals on camera and arrest and fine them, maybe with some sort of sting operation.

      --
      "To be absolutely certain about something, one must know everything or nothing about it." -- Olin Miller
  2. I'll take hypocrisy for $200, Alex by Dachannien · · Score: 4, Informative

    Remember, these are the same companies that are running ads claiming that network neutrality is somehow bad for the consumer.

    1. Re:I'll take hypocrisy for $200, Alex by GigsVT · · Score: 3, Insightful

      Claiming that government interference is always a bad thing is pretty much a colossal load.

      I'm a libertarian. It almost always is.

      However, I believe that natural monopolies are a place where government intervention can be justified sometimes. A larger coercion can exist when someone has no choice than the minor coercion of a use tax with equality of access.

      I believe in the concept of net neutrality, I don't agree with the current legislative attempts to enforce it.

      The solution is as someone else mentioned here, just municipalize the last-mile. It's the only place where the natural monopoly exists. The backbone (commercial bandwidth) market is competitive, and there's plenty of choices there. The market will work there if anyone attempts anything funny.

      --
      I've had enough abrasive sigs. Kittens are cute and fuzzy.
  3. Easy Solution by no_pets · · Score: 2, Insightful

    Don't run your cable down the other guy's conduit if you don't want it ripped out.

    --
    "A government is a body of people, usually notably ungoverned." - Shepard Book Quoting Malcolm Reynolds
  4. Stop letting the companies control the wires by Lenolium · · Score: 5, Informative

    So, over here in the flyover country in a little state called Utah, a bunch of the cities have gotten together and done something great. These cities have decided that letting one company run the phone and another run the cable TV has gone on long enough. They have run their own fiber, and operate it like the roads. Equal access from anyone to anyone. Their website is http://www.utopianet.org/

    Now, instead of getting crazy plans with no upload and bad ping times, I have my choice of four different providers for data, three (soon to be four) for voice, and three for video. All running on the same set of community fiber. The data plan I'm on right now is 15mbps SYMMETRIC for around $45/month. Business plans through this same company ( http://www.xmission.com/ ) give you a full 30mbps for $110/month. Oh, and I get a 26ms ping time to google, and 2ms ping time to my ISP.

    If you had options like this, you wouldn't need to worry about the net neutrality bills, because if your service provider started degrading service for something you liked, you could just jump ship because there would be plenty of other options for you. You wouldn't be stuck under the iron fist of some "controlled" monopoly.

    Seriously, call your city council and ask them why your city isn't this cool yet. I mean, if Utah can do it... what's stopping your state?

    1. Re:Stop letting the companies control the wires by hclyff · · Score: 2, Funny

      Sounds very nice. It has however "socialist idea" written all over it. And you aren't a filthy freedom-hating commie, are you?

    2. Re:Stop letting the companies control the wires by teh+kurisu · · Score: 2, Interesting

      I had to read that twice... 'flyover' means 'overpass' outside of America, so you gave me an interesting mental image of Utah.

    3. Re:Stop letting the companies control the wires by Lenolium · · Score: 2, Interesting

      Some of the other providers will block things, but XMission doesn't block anything. Well, I believe they block port 25 outbound to anything other than their mail server if you get any abuse complaints, but other than that I have not noticed anything.

      I run my own email server (with greylisting), a web server which I have both my personal site and do demos for clients. A few of them have remarked on how fast my demo server is. The only limit I have is a 100GB/month total transfer limit. Another one of the providers is cheaper and may do some blocking and only allows for 5GB/month transfer.

      See, having the choice gives you power. Had I wanted a slightly slower, and slightly cheaper account, I could have gotten it at the expense of a smaller transfer limit and some port blocking. I decided to go the slightly more expensive route (I think it's about $5 more a month) and get everything that I wanted.

  5. Cable Wars by dapsychous · · Score: 3, Insightful

    Kind of reminds me of when I was a cable guy for Comcast. We would constantly be replacing lines and equipment that Knology (the other cable company in this area) would rip out when they ran their stuff. It just kinda went back and forth like the for a few years. Last I heard, they were still doing it.

    1. Re:Cable Wars by Anonymous Coward · · Score: 4, Informative

      I am a cable technician for Comcast, in Maryland.

      For over a year now Verizon has been wiring the entire county I work in with their new fiber. Their digging crews have done enormous amounts of damage to our underground lines and continue to do more every day. We have employees who work full time doing nothing but repairing damage from Verizon. Ironically our customers who are upset from the outages caused by Verizon often end up subscribing to their new fiber services as a result of it.

      We also have another cable company in our area with lines that run parallel to ours. We rarely ever have problems with that competitor and in some areas we share cable lines to homes or apartments for customers switching between companies.

  6. This sounds like the early 1900s ... by b0s0z0ku · · Score: 4, Interesting
    when rival phone and electric companies would try to rip out each others' lines and sabotage their networks. Also, there were sometimes 10 different sets of wires with different owners on each electric pole! Those kinds of practices were why many cities went to public utilities in the first place.

    -b.

    1. Re:This sounds like the early 1900s ... by TFer_Atvar · · Score: 2, Interesting

      And with the advent of broadband wireless, I wouldn't be surprised to see that particular service become a public utility. Sure, you're not going to be setting any speed records, but the most intensive thing most folks do is download music and stream movies. The vast majority of people don't have full-on downloads running 24/7. It could work, and I think we'll see it more often.

  7. support wimax by zogger · · Score: 2, Interesting

    Support wimax as much as possible-it works, and it is cheap enough to let the mom and pops ISPs in and hits that last mile for you folks rural and in the burbs. Sign up, show enthusiasm, get the costs down more. I couldn't get broadband from either the local telco nor cable, nor were they planning on it anytime this century near as I could see-they didn't care about my cash they could have, all I heard from them is a hearty FU. I got direct from the landline guy from hellsouth-they will NEVER run good enough copper out to folks unless they are ORDERED to by the government. And the cable doofuses-same deal, unless you get stuck in some new expensive gated community or something, they don't give a crap either. Then wimax hit this area, WHAM, I was on that baby (and the tower is around 10 miles or so away!) and I am now quite the loyal customer. Couldn't sign up fast enough.

  8. Turf wars? by ndogg · · Score: 4, Funny

    Are cable and phone companies forming gangs or something?

    East Coast Cable don't take no shit from West Coast Bell! Word up!

    [News later that day...]

    "Notorious B.E.L.L. was found with all their wires cut this morning as phone and cable gang wars heat up."

    --
    // file: mice.h
    #include "frickin_lasers.h"
  9. Re:Dude because it is Utah. by b0s0z0ku · · Score: 2, Informative
    no good bars

    Don't they still have "private clubs" which can serve pretty much anything they want to (as opposed to weak piss-beer in normal bars)? You just need to pay a $5 or $10 "membership" fee at the door to "join". Not really worse than a cover charge in a bar elsewhere.

    -b.

  10. A weird thing happened at my house the other day.. by Assmasher · · Score: 4, Interesting

    ...where an engineering contrator of some sort was walking around my property looking for something and my wife asked him what he was doing. He claimed that we had placed a work order with the cable company to do some digging in our yard and he was marking out the cables by spray painting on the grass. My wife informed him that this was not correct and we had done no such thing and asked him to leave. He walked back to his truck and my wife thought the incident was over. A minute or so later he was walking around our backyard again and my wife informed me of what had transpired and I walked out to talk to the guy. He told me basically the same thing and I again, in no uncertain terms, explained to him that we had done no such thing and that I wanted to see a copy of his work order. Suddenly he became terse and slightly agitated and started complaining that he was just marking the ground where the cables lay. I explained to him that if I wanted my grass painted day-glo orange, I would do it myself and re-iterated that I wanted him to leave and that I expected him to respect my request. He said he would do so and sort of apologized for the 'confusion' and started to leave. I walked back into my house and was going into the kitchen and along the way checking that he was leaving. I didn't see him at his truck so I (starting to get a little pissed off now) quickly exited the house by the back door to see what he was doing and found him standing next to my DSL line (BellSouth has it going up the side of the house to a hole in the roof where the DSL line enters and is terminated with an RJ-45.) I asked him what the hell he was doing but he was walking quickly back to his truck. I didn't see any obvious signs of him doing anything; however, when I went back in the house my wife reported that the phones no longer worked. I went back out and found that this guy had pulled the base phone line connection down enough from the small housing next to my other meters to interrupt the phone connections.

    I didn't know if he was just screwing with me for telling him to beat it or not, so I called the cable company and asked them about this and they professed total ignorance. I had the company info off the side of the guys truck and called another day (in order to speak to someone else because I actually have the local cable office number [a nightmare to obtain in and of itself]) to see if they used this company and it turns out they do.

    The guy had confirmed the address and name on the address so he didn't have a typo on his work order (which I never got to see), but it was a weird experience...

    --
    Loading...
  11. Re:A weird thing happened at my house the other da by b0s0z0ku · · Score: 2, Informative
    I went back out and found that this guy had pulled the base phone line connection down enough from the small housing next to my other meters to interrupt the phone connections.

    The guy was obviously trespassing. Why didn't you take pictures of him, his truck's license plate, and what he was doing and call the cops? Better yet, depending on the state, you could have conceivably done a citizen's arrest since he was asked to leave twice and didn't. "Officer, I just caught a man attempting to burglarize my home."

    I would have also suggested siccing an angry dog on the guy, but he might sue.

    -b.

  12. Went into a "Phone Room" by JohnnyGTO · · Score: 2, Interesting

    with a QWest installer a few months ago at a location that used to be serviced solely be Cox Cable. MAN you should see th shit written on the wall about each others mothers, race and personal hygiene! I've seen nicer biker bar bathrooms!

    --
    Si vis pacem, para bellum! For evil to succeed good men need only do nothing!
  13. Is it the phone company's conduit? by Spazmania · · Score: 4, Informative

    Fact: Once the phone company has installed conduit on someone's property that conduit becomes a "fixture of the property." Like a shed or a building, it belongs to the owner of the property. The only exception is if the phone company requests and receives a right-of-way from the property owner, something which they almost never do when the conduit terminates on the property instead of passing through it.

    I carefully researched this a couple years ago when I worked for an ISP and wanted Cox to install fiber for us. Doing it cheaply required using conduit that Bell Atlantic (Verizon) had installed eight years earlier. Cos installed brought the fiber off the poles they both rented from Dominion Power and straight into the conduit system Bell had installed.

    The Baby Bells' can complain all they want but its their own shoddy business practices which have left them open to this. Besides, in our case (as in most cases) the Bells' installation cost had long since been paid off by our purchase of Bell services. The conduit was ours. Fair is fair.

    --
    Moderating "-1, Disagree" is simple censorship. Have the guts to post your opinion.
  14. Re:A weird thing happened at my house the other da by solitas · · Score: 2, Informative

    D'j'ever hear of "911"? If somebody's on MY property and doesn't leave the-first-time-asked then _I_ want a cop there to at least have an incident report filed on it.

    --
    "It's time to take life by the cans." ~ Bender ("Bendin' in the Wind", ep. 3-13)
  15. We don't even get good broadband by Infonaut · · Score: 3, Insightful

    And this is all about getting rid of the oversight - let the market regulate itself my ass.

    Let's face it. The FCC has made it easy for incumbents to keep new competitors out. So now we have incumbents fighting each other with dirty tricks, because they know consumers have no choices but the incumbents. Talk about a recipie for failure. Our broadband choices suck ass, and the providers take turns screwing customers.

    Belief that an unregulated market will cure all evils is a belief that long-coddled Baby Bells and cable companies will suddenly embrace open, honest competition. They're like rich kids, born with silver spoons in their mouths, crying about equal opportunity. It's disgusting.

    --
    Read the EFF's Fair Use FAQ
    1. Re:We don't even get good broadband by Infonaut · · Score: 2, Insightful

      Well there are actually regulations forbidding competition in many areas, like priority given to companies to lay cable.

      Absolutely. That's what makes these claims about "unnecessary regulation" so pathetic. The cable and telecom companies want regulation when it suits their needs. For example, they've been fighting tooth and nail in courts against community broadband, arguing that municipalities shouldn't be allowed to compete against private enterprise. Also, cable operators have a built-in advantage in that they enter into municiple contracts. Individual subscribers usually have limited choices, because most cable operators will not try to get into a market that a competitor already effectively owns. The whole thing has gone drastically wrong. The 1995 Telecommunications Act was supposed to spur competition, but the FCC has made a series of decisions that give power to incumbents in the name of keeping the market "competitive."

      --
      Read the EFF's Fair Use FAQ
    2. Re:We don't even get good broadband by Anonymous Coward · · Score: 2, Interesting

      Hey! Don't blame the companies alone. Much of the garbage is caused by different government regulators. There's the
      FCC, DOJ, and the worst is the State Utility Commissions. I've seen lata maps like this http://www.puc.state.oh.us/pucogis/statemap/lata_e .pdf for years. I've been told that public utility commissions have drawn the lines (occasionally) to have family members not be a long distance call.

      Recently PUCs have been afraid they were losing their power with more and more IP services being offered. Cost effective equipment exists that provides both IP and voice abilities. PUCs have tried to rule that if the equipment is combined, then they regulate both types of services.

      The big companies are partially to blame - no big company deals with change very well - but the government isn't your friend either. A suspicious eye is a good idea.

  16. Re:How much time have you got? by grumling · · Score: 3, Insightful
    Transportation? Lets take Airbus vs. Boeing for example? Without Government subsidies (confiscated income from citizens)Airbus wouldn't even exist.



    Perhaps you've heard of this little place: http://en.wikipedia.org/wiki/The_Pentagon.

    http://www.boeing.com/ids/a_to_z.html looks like a lot of pork (IE government subsidies) to me.

    I get your point, but don't think for a second that the US is not funding R&D for Boeing. And they are using money confiscated from me to remain the "world's policemen," even though most of the world didn't ask us in the first place.

    --
    "Well, good luck finding a judge that doesn't run a bestiality site."
  17. Re:How much time have you got? by RespekMyAthorati · · Score: 3, Informative

    When I worked in the US, I had excellent health insurance provided by the university where I worked, yet in the end, the medical care stank compared to what I was used to in Europe.
    There is a big difference between "has the best" and "is the best". True, the US has the best hospitals, surgeons etc. But only the wealthiest 10% of the population has access to them. For everyone else, all you get is care that would horrify the typical Swiss or German.

  18. Re:A weird thing happened at my house the other da by The+Cisco+Kid · · Score: 2, Insightful

    Idiot. You ever hear of 'Miss Dig'. Someone wants to dig, they call, and every company that has buried cables/pipes whatever within a certain radius has to come out and mark them, so they dont get cut. All this poor guy knew is that he was supposed to mark some cables, and you were giving him a hard time. He probably was from the telephone co, and the cable co probably *did* have a call in to Miss Dig. He probably figured since you were being such a jackass that you didnt want service from them (the telco) anymore and just didnt want to admit it that you had ordered something from cable (wether that was true or not).

    Just think, when your Internet or whatever is out and you hear it is a 'fiber cut' just figure some asshole didnt let the guy come mark the fiber.