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MySQL Quietly Drops Support For Debian Linux [UPDATED]

volts writes "MySQL quietly deprecated support for most Linux distributions on October 16, when its 'MySQL Network' support plan was replaced by 'MySQL Enterprise.' MySQL now supports only two Linux distributions — Red Hat Enterprise Linux and SUSE Linux Enterprise Server. We learned of this when MySQL declined to sell us support for some new Debian-based servers. Our sales rep 'found out from engineering that the current Enterprise offering is no longer supported on Debian OS.' We were told that 'Generic Linux' in MySQL's list of supported platforms means 'generic versions of the implementations listed above'; not support for Linux in general." Update: 12/13 20:52 GMT by J : MySQL AB's Director of Architecture (and former Slash programmer) Brian Aker corrects an apparent miscommunication in a blog post: "we are just starting to roll out [Enterprise] binaries... We don't build binaries for Debian in part because the Debian community does a good job themselves... If you call MySQL and you have support we support you if you are running Debian (the same with Suse, RHEL, Fedora, Ubuntu and others)... someone in Sales was left with the wrong information"

27 of 339 comments (clear)

  1. Oh well by 0racle · · Score: 4, Insightful

    Is it really a problem? If you worried about support wouldn't you be using a distro that also offers support contracts?

    --
    "I use a Mac because I'm just better than you are."
  2. Bit misleading by Anonymous Coward · · Score: 5, Informative

    MySQL (the database) still works with Debian, but MySQL (the support company) no longer sells support for Debian.

    1. Re:Bit misleading by jellomizer · · Score: 4, Insightful

      Get one system with Red Hat. Put MySql on it get the suport. If the problem doesn't work on red hat and your own. Then call them up and tinker with the one RedHat box until it works and do the same on your box. Supporing every Linux Distro is disasterious for a company. To many of them all with their own quarks it make offering support near impossible. By sticking to a few Distros they can quickly figure out if it is an OS Problem or a MySQL problem.

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    2. Re:Bit misleading by modir · · Score: 5, Informative

      The article here on Slashdot is a little bit misleading. You still can get support from them. Them main part is this:
      Will you support MySQL Binaries built by third-party vendors? No.
      http://www.mysql.com/company/legal/supportpolicies /policies-04.html#q04

      The person who wrote this article wanted to take the binaries provided by Debian. And this doesn't work. But if you take the binaries from MySQL you should still get support.

  3. Solution by Shawn+is+an+Asshole · · Score: 5, Informative

    Loudly drop support for MySQL. Here are two excellent alternatives:

    PostgreSQL
    Firebird

    Still, Debian provides good MySQL packages. Use them instead. If you need support, I'm sure you could find someone to provide it for you.

    --
    "It ain't a war against drugs.it's a war against personal freedom" --Bill Hicks
    1. Re:Solution by Anonymous Coward · · Score: 5, Insightful

      Ahh, the good old "who do you sue" chestnut. How's suing Oracle working out for you whenever you find bugs in their database, or if you got bad advice from their support techs?

    2. Re:Solution by virtual_mps · · Score: 4, Interesting

      you think that mysql support will buy unlimited legal/financial liability for costs incurred by downtime of your mysql installation?

      really?

      seriously?

      hahahahahahaha

      What your support contract buys you is the ability to call someone on the phone. If it makes your boss happy to have someone to call and yell at when shit breaks, well, ok.

    3. Re:Solution by Thomas+Charron · · Score: 4, Insightful

      I have never in my entire life seen a softare company held financially liable for lost sales as a result of a database failure. Please, feel free to cite one single lawsuit if you can find one.

      --
      -- I'm the root of all that's evil, but you can call me cookie..
    4. Re:Solution by peragrin · · Score: 4, Insightful

      You know in the software industry that is a bunch of bullshite.

      If that were true then MSFT wouldn't have any money at all as they would be responsible for billions in lost sales annually. Just one Virus through one product line(not even windows but MS SQL) a year would be expensive. Yet MSFT doesn't have to pay so why would Mysql, or IBM, or any other software company for lost sales or data?

      --
      i thought once I was found, but it was only a dream.
  4. Generic, huh? by Just+Some+Guy · · Score: 4, Insightful

    I guess that's fair - my company migrated to supporting only "generic Red Hat Database", aka PostgreSQL.

    Seriously, except in cases where you have no choice about database availability, I can't see a single reason to use MySQL these days. All of their cool features are owned by their competitors, and they're starting to pull desperate financing tricks like whittling away tech support and partnering with SCO. Are people still using it for new deployments, and if so, why?

    --
    Dewey, what part of this looks like authorities should be involved?
    1. Re:Generic, huh? by LWATCDR · · Score: 4, Interesting

      Simple. Every nickel and dime hosting company uses MySQL so every CMS blog, and forum supports MySQL.
      Up to and including Slashcode.
      It is now catch 22. Everybody uses MySQL because everyone uses MySQL.
      Heck I use MySQL for our CMS because not every module supports PostgreSQL.
      I would much rather use PostgreSQL for everything but I don't have time to re-invent the wheel.

      --
      See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
  5. Re:Let's fork it! by eln · · Score: 4, Informative

    I suppose you could do that, but unless you're planning on offering Enterprise support for your offering on a wide variety of platforms, you're not really gaining anything. MySQL will presumably still run on Debian, at least for now, but without the ability to buy support for it on that platform, you're not going to get approval to put it on that platform in any sort of business-critical environment.

    Now, if you wanted to start a new company that offered Enterprise support for MySQL on Debian, you might have something there. I don't know that you would make any money, but at least you'd be offering something that isn't currently offered.

  6. Fork or Spoon by Paulitics · · Score: 5, Funny

    MySQL only lets me spoon it.

    But Postgre lets me fork it all night long.

  7. Get Ready... by eno2001 · · Score: 5, Interesting

    I see that a definite split of "Premium Linux" vs. "Unsupported Linux" is coming soon to a vendor near you. That doesn't mean that Linux will die, it's just going to smell funny (possibly like pee).

    --
    -"...bad old ideas look confusingly fresh when they are packaged as technology" - Jaron Lanier (Digital Maoism on Edge.o
  8. Forking won't necessarily do anything by iamjoltman · · Score: 5, Insightful

    I see there's already a few comments that the code should be forked. The thing is, what is forking going to do for it? They are dropping support for Linux distros, but that's not saying it won't run on other distros, just that it's not supported. The only way a fork would do anything is if the forked version had it's own support as well.

  9. Sounds like a business plan waiting to happen by xantho · · Score: 4, Insightful

    MySQL just said, 'We don't think that your business is profitable to us,' for whatever reason they might have. Well, I'm willing to bet that MySQL support for Debian in the enterprise setting is plenty profitable for some other people.

    The only thing that really happened is that MySQL cleaved off a part of their business and gave it away for free to anyone who wants it. And I'll bet plenty of people do.

  10. Re:Let's fork it! by jmorris42 · · Score: 5, Insightful

    > I don't know that you would make any money, but at least you'd be offering something that isn't currently offered.

    I doubt it. And more important than my opinion, MySQL doubts it and has the sales figures to show it. Companies don't normally kill off profitable products and services, not even evil/stupid corporations.

    --
    Democrat delenda est
  11. Why all the drama? by derrickh · · Score: 4, Insightful

    Why is this such a sore spot for so many people? Just because MySql no longer supports the flavor of the month distro of Linux, you all throw up your hands crying 'I never liked you anyway'.

    The vast majority of mysql users will never buy a support contract, and those few who do, will probably be RedHat or Suse. (When was the last time a Debian user admitted he needed help for anything?)

    Instead of having to support dozens of distros, Mysql is supporting the main two. It may be Open Source, but it's still a business.

    D

  12. Re:Let's fork it! by Drasil · · Score: 5, Insightful
    Guys, it's time to fork MySQL.

    ...or switch to the excellent Postgres which is more open and a more complete SQL implementation than MySQL anyway.

    Expect to see more things like this happening as the IT landscape undergoes it's coming changes.

  13. Did anyone catch the relationship? by Bright+Apollo · · Score: 4, Interesting

    SUSE and RedHat are also the only IBM supported distros. Is IBM going for MySQL, ala Oracle grabbing Innobase and Sleepycat?

    -BA

  14. Re:Let's fork it! by suntac · · Score: 5, Interesting

    Mmm fork MySQL? Why? There is nothing wrong with the code. You could try to fork the support and start a company specialized in MySQL support on Debian.....

    I think there is a market for this. The only thing you need is a couple of good people. You/we(the community) could also create a company GPL style. Create a pool of people willing to devote there time on solving MySQL Debian support problems. Create a ticket like system and assign questions to people in the pool.

    This way you can quickly create a non-profit company with little to non investments. The biggest "problem" is that you have to attract people willing to become part of you expert pool.

    While writing this, it might even be a good challenge to start this..... I will think some more about this. :-) Anyone in? ;-)

    Regards,
    Johan Louwers.

    --
    Regards, Johan Louwers.
  15. Re:All of my servers run Debian by chundo · · Score: 5, Insightful

    I doubt that's the point. I'm sure they just decided that rom a cost/benefit perspective, money spent training their support staff on Debian wasn't worth the amount of business they were getting from Debian customers. Which makes a lot of sense to me - in my experience, people that run Debian servers have a more thorough knowledge of the system and administering it, and consequently have less need/desire for software support (yourself included, it sounds like). And assuming that's true, it's also not much of a stretch to assume that someone that interested in the guts of a system would choose something like Postgres over MySQL anyways if they had a choice, since it's had more advanced features for much longer than MySQL has.

  16. Re:QUIETLY? by uglyduckling · · Score: 4, Informative
    The real problem? "MySQL Quietly Drops Support..." ? Ok - so what should they do? Place posters all around your city saying "WE DROP SUPPORT FOR DEBIAN USERS!!!"?

    I think the point is that they haven't made it clear, even on their website that they have made a business decision to ignore everything but Red Hat and Suse. From the story: "We learned of this when MySQL declined to sell us support for some new Debian-based servers. Our sales rep 'found out from engineering that the current Enterprise offering is no longer supported on Debian OS.'". So a company got bitten by using a generic (Debian) Linux then asking for support and finding out that "generic" means anything but.

    They really should make some sort of statement, even if it's market spun, e.g. "...for the benefit of our enterprise customers we are concentrating on supporting the two most popular commercial distributions... we expect third-party support companies and the active MySQL community to continue supporting less popular and non-commercial distributions". (P.S. for the benefit of anyone flicking through, I made that up!)

  17. Indeed... by Svartalf · · Score: 5, Insightful

    The "who do you sue" line's as old as the hills and, largely speaking, irrelevant because you're never
    going to get to first base unless it's a screw-up of epic proportions. Even then, it's more likely to
    be a colossal waste of your time and merely an exercise of fattening your lawyer's wallet.

    --
    I am not merely a "consumer" or a "taxpayer". I am a Citizen of the State of Texas
  18. Profitability by Colin+Smith · · Score: 4, Insightful

    I doubt it. And more important than my opinion, MySQL doubts it and has the sales figures to show it. Companies don't normally kill off profitable products and services, not even evil/stupid corporations. Just because one person can't do something profitably, doesn't mean that someone else can't do it profitably.
    --
    Deleted
  19. Companies kill off profitable lines all the time by brokeninside · · Score: 5, Insightful
    If a company holds that it can make a 50% ROI on one product line and a 25% ROI on onther product line (and all other things being held equal) they will put their resources into the line with the 50% ROI until such time as the law of diminishing returns brings the marginal ROI for additional resources being added to under 25%.

    For example, when I was a kid a local pizza delivery chain started delivering breakfast pizzas. They made money hand over fist. But after a few months, the calculated that the additional cost of maintaining a third shift of workers and an expanded breakfast menu would bring in more money if put into opening additiona stores serving the traditional lunch, dinner, late night crowd with the normal pizzaria menu.

    Most likely what is happening is that the MySQL corporation finds that if it spends the same number of dollars training a support tech, those dollars bring in more money if the tech is dedicated to Redhat and/or SuSE than if the tech is also trained on Debian. This doesn't mean that there is no market for Debian support. It means only that MySQL has a higher relative profit from supporting just two databases. The calculation may be different for another company that has a different resource pool. For example a company that already supports Debian Linux, may have a very low marginal cost for adding MySQL on Debian support and, consequently, have a far higher ROI for supporting MySQL on Debian.

  20. Re:UBUNTU ! Why Hath Thou Foresaken Me ? by nutznboltz2003 · · Score: 5, Funny

    Am I not a ...woman ?

    Only in WoW...

    Yes, I know, there goes my Karma.