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Is Ubuntu a Serious Desktop Contender?

Exter-C asks: "2006 was the year that a large amount of people started to talk Ubuntu as a possible contender for the Enterprise Linux desktop. There are several key issues that have to be raised: Is Ubuntu/Canonical really capable of maintaining Dapper Drake (6.06 LTS) for 5 years? I know this is not a new question but the evidence after 6 months seems to be negative. A case in point is the 4-5+ day delay for critical updates to packages like Firefox. Given that such a large percentage of people use their desktop systems on the web critical, browser vulnerabilities seem to be one of the core pieces of a secure desktop environment (user stupidity excluded). Can Ubuntu/Canonical really compete with the likes of Red Hat, who had patches available (RHSA-2006:0758) the day that the updates came out?"

25 of 463 comments (clear)

  1. These aren't the big issues at all by MikeRT · · Score: 3, Insightful

    I gave Ubuntu 6 a shot as my exclusive desktop for about a month and a half, but switched back to Windows XP Home a day or two ago for a variety of reasons, all of them desktop related.

    1) I got sick to death of having to run CD burning software with sudo.
    2) A lot of software I as a .NET hobbyist like is simply not there.
    3) I hate to say it, but Windows XP actually runs consistently faster under load on my laptop than Ubuntu. The GUI in particular is more responsive under load than GNOME or KDE.
    4) Things like easily configuring wireless connections really do work out of the box better on Windows XP than they do in Linux.
    5) Windows has far more good software options.

    For me the final straw was when I tried playing the high def trailer of Halo 3 in VLC on Linux, and it sucked. Choppy as hell. MPlayer handled it better, but then it was using a minimal GUI and actual Windows codecs. VLC on Windows can handle that stuff with no problem on the same machine.

    It's a light weight contender at this point. I would recommend it to geek and nerd friends who will understand its limitations, but not a normal user who uses their machine for anything other than things like office functions and web browsing.

    1. Re:These aren't the big issues at all by simm1701 · · Score: 5, Informative

      Just a note for your point 1)

      You can fix needing to run your cd burner as sudo by either:

      easy way: SUID root your CD burner software (major security risk though - atleast in unix terms, no worse than always loging in as admin under windows)
      slightly harder but much more sensible way: add group rw permissions to the CD burner device and make sure your user is a member of that group (I'm actually a little surprised and disappointed that that is not the default on ubuntu...)

      --
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    2. Re:These aren't the big issues at all by jimstapleton · · Score: 4, Informative

      1 has alread been answered
      2 If you are talking about Visual Studios, ok, I understand that, but for the rest, Mono works quite nicely.
      3 I've had that experience too, but I think it's partially due to the generic compilation used. I have not had that issue in either FreeBSD or Gentoo, where I had the exact opposite experience, when handling multiple tasks, they are much more responsive than windows.
      4 No argument there
      5 very little argument there. With WINE you can get some nice options, and if you are willing to search long/hard enough, you can find nice OSS options for linux/BSD

      As for the video, again I'd blame Ubuntu, it is one of the slowest distros I've used.

      --
      34486853790
      Connection too slow for X forwarding? Try "ssh -CX user@host"
    3. Re:These aren't the big issues at all by ProppaT · · Score: 4, Informative

      The thing is, you shouldn't have to do this. CD burning should work and work easily, especially for a desktop solution that's trying to be an easy desktop alternate to WinXP. The original poster did nothing but common desktop tasks that I would expect most people to do on a regular basis with XP. CD burning on OSes should be trivial at this point.

      --
      Wise men say, "Forgiveness is divine, but never pay full price for late pizza."
    4. Re:These aren't the big issues at all by jdh41 · · Score: 5, Interesting

      I gave Windows XP Professional a try as my home desktop for 3 days a while ago, but switched back to linux finally for a number of reasons:

      1) I got sick to death of having to install different programs to burn CDs correctly, with the drag and drop interface terribly annoying and confusing.
      2) A lot of software I like as a programming hobbiest is not easily available with a simple command like apt-get install
      3) I hate to say it, but virtual desktops and fluxbox leave my desktop a lot less cluttered and much easier to work with than windows does out of the box, and my computer is under load from its graphics a lot less often
      4) Things like configuring wireless interfaces were endlessly confusing. Theres about 4 different places to enter a wireless key - but only one of them accepts my home key, as the rest claim it is too long! With linux I just typed it in and it worked.
      5) Linux has far more easily accessible and non-crapware solutions available to be easily installed from a secure and trusted source.

      The final thing which did it was when I wanted to play a video - WMP has gone through many funcitonality decrements over the years, and when I finally switched to mplayer it coped a lot better with partially missing files, keyboard shortcuts and general niceness than the MS equivilant.

      Windows is a best a memory hog of a contendor at this stage, while linux is fast and nible, but with the true power of unix behind it.

    5. Re:These aren't the big issues at all by xtracto · · Score: 4, Informative

      I know you are trolling but one of your was interesting to me:

      3) I hate to say it, but virtual desktops and fluxbox leave my desktop a lot less cluttered and much easier to work with than windows does out of the box, and my computer is under load from its graphics a lot less often

      I use XFCE for my XUBUNTu desktop but I have not found a way to "tile windows" and "cascade windows" or anything equivalent, I found the ION window manager which pretty much an overkill solution for what I want to do (just automatically tile more than one file browser and terminal window...).

      4)Things like configuring wireless interfaces were endlessly confusing. Theres about 4 different places to enter a wireless key - but only one of them accepts my home key, as the rest claim it is too long! With linux I just typed it in and it worked.

      Can you name the FOUR places where you had to enter your wep key? you just need to run the network wizzard and it is done, in contrast with Linux where, well, it depends the distribution you are using the program you will have to use but only *if* your wireless network card is supported (my notebook network card just keeps turning on and off but does not works... oh and I have the "supported drivers" and the firmware... go figure).

      he final thing which did it was when I wanted to play a video - WMP has gone through many funcitonality decrements over the years, and when I finally switched to mplayer it coped a lot better with partially missing files, keyboard shortcuts and general niceness than the MS equivilant.

      hmmmm... I use VLC in Linux to play movies etc, I had to install it (as the applications that come with Xubuntu are terrible to watch video, and ubuntu and on any other distro you MUST download all the "restricted", "no open source" "devil" "god forbid them" whatever codecs). Oh! and the installation was a time consuming... even to make it play the same types of video I *used* to play with the same program on WINDOWS. So yeah, nice troll there.

      1) I got sick to death of having to install different programs to burn CDs correctly, with the drag and drop interface terribly annoying and confusing.

      Why? just intall Nero the NERO Burning ROM CD that came with your CD-RW (or DVD) recorder. If you bought your computer chances are they are already installed. if you pirated windows just pirate it from the same site. Not that I did not need to install a program to burn in Xubuntu... oh! and it was a PAIN in the ass to burn with more than the lousy 8.3 format and more than 7 nested directories... I had finally to sucumb and download KDE's K3B program which I dont like because each time I have to start it it takes ages while it loads all the KDE crap (talk about memory hog) like kdesyscoca and whatever else.

      2) A lot of software I like as a programming hobbiest is not easily available with a simple command like apt-get install
      Name 1 (ONE) programming language or software that you can run on Linux that can NOT be run on Windows XP. ...
      hello? ...
      Thank you.

      --
      Ubuntu is an African word meaning 'I can't configure Debian'
    6. Re:These aren't the big issues at all by wpmartin · · Score: 3, Informative

      Right click iso image, asks for cd to be put in drive, then click write, it burns, no password required. Put a blank cd in click "Make data CD" button opens a file window, can drag files into window, then click write to disc, writes files to disc, again no password needed. Not sure why you are getting that problem.

    7. Re:These aren't the big issues at all by Jimmay · · Score: 3, Informative

      You've got to be kidding me!

      First, Ubuntu has not required root to burn since Breezy Badger. The "back to XP for my childish trailers guy" was lying on this one or doesn't know what he installed.

      Second, I find it funny when people complain about Linux usability. Have you ever tried to burn a CD out of the box on Winblows? Oh wait... you need to spend $90 on Nero??? Even then, it takes 100MB of RAM and 2 hours to actually _find_ the "burn" option. For all the people that complain about options in KDE, there are about 20 times as many in Nero.

      Winblows won't be desktop ready until I can right-click on an ISO and burn WITHOUT extra software!

    8. Re:These aren't the big issues at all by Vaevictis666 · · Score: 4, Informative

      2) A lot of software I like as a programming hobbiest is not easily available with a simple command like apt-get install
      Name 1 (ONE) programming language or software that you can run on Linux that can NOT be run on Windows XP. ...
      It's not about whether or not you can get them, it's how easy it is. After having used linux for a few years now, finding software in windows is becoming one of my biggest gripes. When I do a reinstall, I need to hunt down every little utility I want, whereas on linux I just hit the package manager and say I want foo, bar, and baz. A similar package manager for windows would be absurdly useful, but inconvenient to do at this stage.

  2. Ubuntu is my desktop by jdbear · · Score: 5, Insightful

    While I am forced to use Windows in my work envirionment, while at home Ubuntu is my chosen desktop. I have never been one to insist on instant updates, so a few days delay in a patch does not concern me much.

    Ubuntu (with some necessary updates and enhancements) is a perfectly capable operating system, and the Gnome2 desktop serves my needs just fine. I can do everything (and more) that my windows box can do, plus I get to use my choice of scripting languages to customize my experience.

    Nothing is hidden away from me in cryptic registries, and I run only those things that make sense to me. On my Windows box, there are several programs that have installed themselves over the years, and seemingly cannot be uninstalled. I keep most of them disabled and beaten down, but can't seem to eradicate them entirely. Even tools from my huge international IT industry company don't seem to be able to keep the buggers off of my Windows machine. Number of virii or malware programs on my Ubuntu box? Zero.

    So, yes, Ubuntu can be an effective and pleasing desktop.

    --
    If you're not living on the edge, you're taking up too much space.
    1. Re:Ubuntu is my desktop by walt-sjc · · Score: 4, Informative

      How a "registry" can be more or less cryptical than a bunch of ini files?

      Simply because most programmers (such as Microsoft programmers) use ENUM values in it, so you end up with entries such as "Policy DWORD 3", this gem from .Net: "50727 REG_SZ 50727-50727", cryptic keys such as: "{874aa5f2-3745-9e23-8a39-8972bcb1455e}" - care to tell me what that means??? Unless you have the source to the application and know where these things are used in that source or VERY extensive documentation, you are screwed.

      Contrast that with damn near any native Unix app (such as Apache) where all the configuration files are in a human readable form where you can easily cut and paste examples from the internet, easily copy to another machine, manage it from any text editor, etc. (I'm not saying that the apache config file is the best format, but it does work.) Instead of having to hand-compute bitmasks, you use words.

      While you CAN use regedt32 (regedit) to partially "manage" settings, the majority of the contents are useless as the registry is first and foremost designed to ONLY be managed via the various applications via the API it and Not by humans.

      The registry is a double-edged sword. It can be an efficient way for applications to save and restore state / settings, but at the expense of making it Very difficult to manage outside of the application.

      Many Unix applications are beginning to use XML files to replace the old way. I'm on the fence about that, but still prefer it over the Windows Registry.

  3. Desktop is the last place for linux adoption by porkThreeWays · · Score: 4, Insightful

    I've realised after all these years linux on the desktop for the masses probably will happen last. While some people have seen this as a goal to de-throne microsoft's desktop, others have been sneaking linux into our daily lives. This is the important frontier for linux. Everything but the desktop. Servers, embedded devices, control systems, etc, etc. There are MUCH more of these sorts of devies than there are desktops. The desktop goal has been important to many people because it's what they see everyday, but these sneaky devices are a much more important.

    --
    If an officer ever threatens to taze you, say you have a pacemaker.
  4. Why Ubuntu? Why not...... by B+Man · · Score: 4, Insightful

    I have wondered this for a while and this article highlights it. With all the distributions out there, why so much hype this year for Ubuntu? I downloaded both the Drake and the current, and I have neither time been impressed with it. I don't understand what makes people think its better than Debian, which by the way always seems to work better and with more success. I'm sure there has to be a contender better, anyone would be better. The distributions that get the most exposure (preloads, etc) are not the ones that are getting recognition d(remember we are talking desktop usage). I used Caldera Linux (ack I know) all the way back in 1997 and it was better than the current flock of Desktop OS's. I wonder why someone couldn't bring it back, limit the crap in the install, but make it available (you dont need emacs or vi, you need Write or a notepad). Keep many common services that people may just want on their pc like httpd, ftp, ssh, but get rid of SQL servers and the like for advanced users. Give a good browser (firefox with alot of preinstalled extensions) with a good starting page. Links to office apps, browser, drives, on the desktop. DONT SLACK ON THE NETWORKING (more IM's, browsers, clients, etc). DONT GIVE ME 5 MEDIA PLAYERS, just one really well maintained one would be great (vlc if the comment above werent true). And for gods sake, drop all the extra games, apps, etc. If someone needs anything in particular for a desktop os, they WILL download it. I mean come on who of us uses linux for a desktop that doesnt have access to updates?
    *rant mode off*
    This reply should have been a ASK Slashdot, but we all know we miss actual articles. So I wont put us through it.

    Ben

  5. sure, but.. by robzon · · Score: 3, Insightful

    Keep in mind that Ubuntu is Free Software.
    And Free Software is not always about being better, it's about being Free.
    After a few years of using only Linux (various distros, Ubuntu for past year) I would never install a proprietary system on my computer.
    Just look where proprietary software is leading - DRM, spyware, adware... It's much easier to hide these "features" in closed-source software.
    Ok, Windows supports all the hardware, Linux does not - oh well, I just check hardware for Linux compatibility before I buy it.
    I just believe that Free Software is the only way we should go. Things like DRM just hurt customers, they simply haven't realized that yet.

    1. Re:sure, but.. by DaveV1.0 · · Score: 3, Insightful
      Keep in mind that Ubuntu is Free Software.
      And Free Software is not always about being better, it's about being Free.


      That statement sums up why Ubuntu, and probably Linux, will never be a suitable replacement OS on most desktop systems.
      --
      There is no "-1 offended" or "-1 you don't agree with me" mod options for a reason.
  6. Re:ummm... by gutnor · · Score: 5, Insightful

    Exactly no much doubt about the average reply here on slashdot. Probably the same level of objectivity as asking the same question on MSDN.

    Some other insightful questions for the next 'Ask Slashdot':

    "Is Microsoft evil?"
    "Is OSX beter than Vista?"
    "IE7 or Firefox on Mom's PC?"

  7. ATTENTION SLASHDOTTERS by linvir · · Score: 4, Insightful

    For fuck's sake, this is not a Windows/Linux article. Please at least read the first sentence of the posted article in future, before taking the opportunity to vent your Windows vs Linux obsession.


    Now, does anyone have anything to say about the Enterprise Linux desktop?

  8. Ready for the desktop? by NorbrookC · · Score: 3, Insightful

    Ubuntu is a fairly good Linux distribution, with a pretty good set up. The Firefox update issue is probably not a fair consideration, since it's not actually Canonical, it's a function of Debian's issues with Mozilla.

    The problem I have with Ubuntu's push is that it isn't really being pushed as a desktop for business so much as it is a desktop for the average user, to replace Windows or Mac. Unfortunately, it isn't ready for that, and it may actually be hurting itself because of it. If you're saying to people "Just download the CD's, and install it, it'll work with no problems.", you're asking for trouble. The people that are willing to give it a try are not expecting a Windows/Mac clone, but they do have certain expectations! Principally, that they're not going to spend the next three months learning how to debug, compile, edit configurations, and spend hours searching through various wikis, FAQ's, and web sites to actually use their computer for something.

    These are the "first adopters", and the more unpleasant their experience, the harder is to get Linux out of the server/geek realm and into the home. It's been my experience that server OS's tend to make mediocre desktop OS's. That's been true whether it's Linux or Windows or (fill in the blank). The things you need to do on a server are different from what you need on most desktops. There's also a difference in needs between a business desktop and a home desktop. I think Linux is (mostly) ready to be a serious contender on the business desktop. Unfortunately, it isn't ready to be one on the home desktop. I think it could be one, but the community needs to listen and to look at what the average user actually is running into.

    Here's a quote I found about Linux on the desktop on one of the other boards I frequent, that really helps summarize what needs to happen: "Come on nerds, would it really be such a terrible thing to spend $180 for a Linux will full hardware drivers and software codecs plus telephone support or even to pay $50 for a CD that gives you everything in the way of proprietary drivers and codecs ready to go for all your hardware and multimedia as opposed to spending hours and hours and hours downloading just bits and pieces of the solutions from all over the place and fighting to get them working? It's not like people who really want to couldn't still do that, but a simple, truly easy, less expensive alternative to the $400 Vista for the average Joe is what it is going to take to get the average Joe to come over from the dark side--and no one is ever going to have a prayer of winning the fight for open standards as long as all those ordinary Joe's are still living on the dark side."

  9. Don't forget the others. by khasim · · Score: 5, Insightful

    #1. People who are already using Ubuntu (like me) as their desktop.

    #2. People who are using some other Linux distribution as their desktop.

    #3. People who are using a Mac or *BSD or whatever.

    #4. People who are using Windows because of reasons A, B, C and/or D.

    Whether X is a "serious desktop contender" really depends upon what YOU consider to be the requirements for a "serious desktop contender".

    Do people ask the same question in other areas of their life? Do they go to a pizza place and question when pineapple and Canadian bacon pizza is "suitable" for dinner?

    Do they go to a Ford dealership and ask whether a Ford is "suitable" for driving?

    And so forth.

  10. Yes, plain and simple by ubergenius · · Score: 3, Insightful

    My first ever non-Windows system was Ubuntu, and I haven't looked back since. I'll admit that I was never an amateur in the computing world, but the system was clearly very easy to use, cleanly coded, fast and well designed. It's few drawbacks, such as the obvious "no Microsoft software" and such are outweighed by the immense support offered by the community and the huge number of powerful applications available for free and easily using the package manager.

    If any Linux environment is going to gain serious market share away from the Windows-only non-experts of the world, it's going to be a free and easy-to-use system like Ubuntu.

    --
    Student Manager - Take control of your education!
  11. Re:Maybe.. by John+Courtland · · Score: 4, Interesting

    Kubuntu is much MUCH less poopy looking.

    To contribute to the main topic: no. I use Kubuntu at both home and work. At home I have a AMD Barton 3000+ w/ 2GB RAM, at work I have an Intel Core Duo laptop. Both with NVIDIA cards, thank god. With Kubuntu 6.10, the laptop has what I would consider a serious showstopper bug in the wireless driver where it would halt the CPU during boot with an informative message: "BUG: Soft lockup detected on CPU#0" about 70% of the time. The fix was to install a patch, but I couldn't be bothered to deal with it so I just deleted the module from the /lib directory. If I were a total newbie, how the hell would I be able to fix that?

    Also, installing updates to the proprietary NVIDIA kernel module in Kubuntu doesn't work quite right for me. I have to manually remove the module from /lib/modules/`uname -r`/volatile/ so that it doesn't try loading the wrong thing. Again, no newbie is going to be able to figure that out and they will capitulate and go back to windows. I realize this isn't necessarily Kunubtu's fault (although the NVIDIA installer complains that pkg-config isn't working right) but it needs to be addressed (I understand they're trying to deal with this topic in the next release, Feisty Fawn or whatever it's called).

    I also managed to get one of my coworkers to move from Windows to Kubuntu, and let me just say that ATI can go to hell. That driver is so amazingly bad and complicated to install, that I will never recommend that someone install any distro of linux on a modern machine with an ATI card. Yeah the open source radeon driver 'works' but you don't get any acceleration. While that may not be a showstopper for many, it is impeding desktop acceptance.

    --
    Slashdot is proof that Sturgeon's Law applies to mankind.
  12. You have got to be kidding. by Dion · · Score: 3, Insightful

    The registry is a piece of shit compared to plain text config files, there are several reasons for this, but two of the big ones are:

    1) Comments, you can actually add comments to text config files.
    2) You can use a normal text editor, normal version control (ever tried putting the registry in subversion?) and other well-honed text tools to work with text based config files.

    --
    -- To dream a dream is grand, but to live it is divine. -- Leto ][
  13. Re:ummm... by lpcustom · · Score: 4, Insightful

    For the love of whatever you hold holy, just shut up already. Is there a webpage that has messages like yours on it so you can just copy and paste it to a slashdot thread about Linux????
    There are just as many Slashdot users out there saying "Linux users need to realize that if they want their OS to survive blah blah blah" like you. Could you muster up an original thought? I've seen your post thousands of times on Slashdot. Funny that you are reading a LINUX thread and you are bitching about Slashdot's Linux users always talking about how amazing Linux is. Perhaps it's because you are READING A LINUX THREAD...
    If you don't like Linux that's fine, but don't assume you know what Linux needs to survive. You're obviously retarded if you can't figure out how to click on "Applications" instead of a "Start" button, so why are you assuming you know what Linux needs to survive.
    This article is stupid none-the-less because it's basically flamebait in itself. There are many people who have been using Ubuntu as their desktop OS for at least a year. It does everything I want it to do, so YES it's definitely ready for MY desktop. If it's not ready for yours, fine....don't use it. Stop pretending you know something that no one has thought of or said before though. Linux users don't need to realize anything. You need to realize something. We don't care if you use Linux or not. We aren't going to make a dime off it if you decide to use it. We like it. We've got the right to say we like it. You have the right to say you hate it, but realize that the things you may want from a desktop OS is not exactly what everyone else wants. For some people, Linux has been ready for the desktop for years. For some of us it's the perfect OS. Why would we want to change it so it's perfect for you. You already have your perfect OS that you love. Should we make Linux more like what you want? Blah this flamewar has been going back and forth for years. Just get over yourself and realize that You don't realize what Linux needs to survive. You know what your OS needs to survive. So just STFU, and read something other than a thread completely about Linux.

    --
    Beer! It's what's for breakfast!
  14. Sure they do. by khasim · · Score: 3, Insightful
    Now obviously not all, not even a majority of linux people are going to do that to new folks, but enough do that we have the unfortunate reputation to most folks of being the caricature of the jackass IT guy best described in the "Nick Burns, your company's Computer Guy" sketches on Saturday Night Live.

    Pay attention to that.

    Most of the computer users are using Windows. Therefore, that caricature is about a Windows support person and Windows users.

    The tanks are still free, but the "free support" if you will, lives in a system of caves and revile the surface dwellers; insulting them for asking questions unless they do the secret handshake first.
    ...and...

    Most people are accustomed to being able to call a number, wait on hold for an hour or so, and then slowly work through their problem with a technician, some of whom are more polite and or better at communicating than others.

    And "most people" are not going to try Linux because "most people" use whatever OS was installed when they purchased the computer from Dell or HP or such.

    Very few people will even try Linux. Those few are (aside from the trolls) the few who understand how the system works (hardware / OS / apps / etc).

    The trolls simply want Microsoft Windows ... for free. Or they want something to complain about to show how superior they are to the geeks who prefer Linux.

    Phone support for Linux is available to those who need it. Red Hat provides it. Canonical provides it. The reason you don't hear about it that much is because the people who use it are usually supporting corporate servers, not home desktops. The people who run Linux on their home desktop already know how to use the Internet to find the answers they need.

    Phone support for home users of Linux will be necessary when Linux is pre-installed on machines sold to home users by Dell and HP and so forth. And when that happens, Dell and HP and the others will provide the phone support.

    But that is a long ways away. Look for Linux to gain in the corporate/government desktop market first. And the phone support for those will be the same as it is today. They will have their own IT staff trained on Linux and the specific apps that they use.

    Ubuntu on the desktop is ready, today, for those people who have requirements that are met by Ubuntu.

    Other people have different requirements. It's as simple as that.
  15. I don't see that. by khasim · · Score: 3, Insightful
    Well, the free support I was referring to was the IRC channels and Forums. I probably didn't make it clear but I was saying that the people who do venture into IRC channels and forums for the first time looking for help usually get informed fairly quickly that they should stfu and figure it out themselves.

    I tend to hand out on the Ubuntu channel and I don't see that.

    That's a surefire way to scare off people who could otherwise be great examples of how linux can work for anyone who tries. Note that difference. What is said about linux is "it works for anyone who will try", what that really means is the old joke of "linux is only free if your time is worthless".

    No. Linux is free (as in speech, as in beer).

    Accomplishing a specific task in Linux takes effort, the same as it does in Windows or any other system.

    But most people have already invested the time to learn how to accomplish that task in Windows and they no longer remember the effort it took.

    I've taught people who have never used a computer before. I know the effort it takes for them to learn. My best example was a woman who could not double click with a mouse. She had to hold it still with one hand and click the buttons with her other hand.

    A week of playing solitaire and she had mastered the double click and fine mouse control.

    Compare apples to apples, okay?

    "Very few people will even try linux". Yes and that is why we should try to retain those people, instead of basically saying "are you good enough/smart enough to use this OS?".

    Again, those are the ones who already know how their systems work and how to do research online. Those are the ones who switch to Linux and stay there.

    "Or they want something to complain about to show how superior they are to the geeks who prefer Linux." I'm unclear what you mean by that. If you're referring to people complaining about things not working in Linux and then acting like they've just "shown them", maybe it's because the hype makes Linux out to be the second coming of Christ?

    Well, that's a pretty good example of what I was saying. Linux is a kernel. Even a whole distribution is just an OS.

    Who would hype it (and who would believe that hype) to the same level as "the second coming of Christ"?

    I'm sorry I find this to be inaccurate.

    What is inaccurate?

    That most people use Windows? Nope, the facts contradict you.

    That most computer support people are Windows support people? Nope, the facts contradict you.

    Therefore, the caricature is of a Windows support person. Whether you want to accept that fact or not.

    The caricature is of a jackass who decides that he has the right to mock people because he has a skill they don't. This is made worse in a lot of the sketches with the choice for the user being either "figure it out yourself" or "MOVE!" and having him do the whole thing.

    Nick Burns isn't supporting their Linux boxes. He's supporting their Windows boxes.

    The caricature is OS-independent. You could have a Nick Burns in Windows, Linux, OSX or in your refrigerator repairman.

    No. If he was doing Linux support he would be a lot less amusing because far fewer people would have experienced that type of Linux support.

    Which is the reason you don't see "Nick Burns, jet engine mechanic" as a comedy routine. It wouldn't be funny because very few people would have any experience with that situation.

    Nick Burns is funny to so many people because so many people have had similar experiences with Windows support personel.

    Not with Linux. With Windows.

    Trolls complain about Linux simply because it is different from Windows and they don't want to re-learn their "computer skills". But the reality is that they don't have "computer skills". All they have is "Windows skills".