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Why the iPhone Keynote Was A Mistake
jcatcw writes "Mike Elgan at Computerworld lists six reasons why it was a mistake to make the iPhone keynote at Macworld. He argues that extremely high expectations can only lead to disappointment for consumers and investors. The focus on the phone during the keynote also took away from the Apple TV announcement, put iPod sales at risk, gave competitors a head start, and (perhaps worst of all) ruined the company's talks with Cisco over the iPhone name. From the article: 'The iPhone, despite its many media-oriented virtues and its sweet design, will do far less than most existing smart phones. The problem Apple now faces because of Jobs' premature detail-oriented announcement is that of dashed expectations. When customers expect more and don't get it, they become dissatisfied.'"
The worst thing is the amount of time there is for your significant other to hear about the new iPhone and hide the credit cards before release day.
Beep beep.
Right at the start of the presentation, Jobs says something like "When's it going to be available? We're shipping them in June -- we're announcing it today because we have to go get FCC approval... We thought it'd be better to introduce this today rather than let the FCC introduce this".
Judging from all the rumours about the Zune the future iPods that have been helped along by FCC documents, I think they made the right call.
"He argues that extremely high expectations can only lead to disappointment for consumers and investors."
In that case they shouldn't ever announce any cool products ever again. Seriously, what kind of logic is that? Apple makes cool things so people put unrealistic expectations on them. People do the same thing with Google, but Google still releases new services. The new stuff might not match the hype but Google and Apple can't change how much people obsess about them.
The trouble is that Apple apparently had no choice, because it needs FCC approval which would have made the device public anyway.
"[Regarding the 'cloud,'] ownership was what made America different than Russia." -- Woz
just mention right away that the ipod does far less than pretty much every high end MP3 player you can buy. How many happy ipod users are there? I think as long as the iphone does what it advertises and does it with style and ease (like the ipod), it will be a great success.
i dont think apple is really going after the IT crowd with this, they are the only ones who will complain because it doesnt have feature X, rather than focusing on how well it performs the things it can do.
I agree, Steve Jobs probably did what was best under the circumstances (especially with FCC approval in mind!).
I think the article's author forgot the old saw: There's no such thing as bad publicity! This is especially true for Apple, the perennial underdog, and a new entrant into the computerized cellular telephone market.
I may make you feel, but I can't make you think.
who knows how to run Apple better than Steve Jobs.
For me, it's not that Jobs didn't focus on the iPhone. It's the fact that he DIDN'T focus on Macintosh. This is a fundamentally bigger point than hyping the device, or building expectations too high. This is more or less a copy of post I made on another site, but I think it's worth repeating.
The launch of Vista is literally days away. What does this mean?
1. Average Joe is going to start thinking about whether he needs to upgrade.
2. If he decides to upgrade to Vista, he may consider buying new hardware.
Apple should be adding a third point to this:
3. Since he's upgrading, and considering a new hardware purchase, why not tempt him to look at some of the alternatives out there?
The Vista upgrade release is a fundamental, time-lined opportunity for Apple to win converts. With Bootcamp they can even offer that upgrade with the comfort of knowing that you can still run Windows if you need to. Macintosh should have been absolutely FRONT AND CENTER of the keynote.
If a consumer upgrades buys new non-Mac hardware, that's it. Apple has lost them for *at least* another couple of years until they decide to go through the process again.
Jobs missed a golden opportunity at this keynote. Given the momentum and the increased buzz around Apple, their slowly increasing market share, more developers on board, Bootcamp etc. he could have finally presented Apple as a serious and viable alternative to Microsoft. For everyone. But instead he decided to go with a f**king phone, which doesn't even launch until the summer in the US, end of the year in Europe and 2008 in Asia.
The author really isn't trying to make that argument. He's just saying the announcement this early in the game was a bad idea.
Something Apple has been held to task for here before - the company is notoriously secretive and known for not sharing future product details, much to the displeasure of IT professionals. Yet now, preannouncing is a mistake.
Poor Apple. Can't have it both ways, and gets criticized no matter whether they announce ahead of time or on the day something ships.
'The iPhone, despite its many media-oriented virtues and its sweet design, will do far less than most existing smart phones.'
That's a smug way of saying "I don't get it.".
The "many media-oriented virtues" blow every other smartphone out of the water on that front. Plenty of phones will play music, videos, photos -- but they universally do a poor job of it, either because the feature was just tacked on to be a bullet point on a feature list, or because it's designed as a cash cow for the wireless provider (Verizon's V Cast, etc.). Maybe they come with only 64MB of storage, or don't let you load your own content over Bluetooth, or only support tiny 3GPP video, or don't support playlists at all, or have that fuck-you 2.5mm headphone jack--I've seen all of these faults. The iPhone, on the other hand, does everything that the world's best-selling media player does, and more. Brushing all of that aside in a sentence is probably the dumbest thing I've read in weeks.
Don't become a regular here -- you will become retarded.
The trouble, such as it was, was that nothing was ready to announce, which is to say, ship.
Remeber, Apple doesn't get to schedule Macworld around their product readiness, it's on the calendar a year ahead of time. If a product isn't ready, I'd rather them take the extra time to make it ready than to rush it out on a specific target date like so many other companies -- notorious for making shit products -- that I could name.