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Dealing w/ Relocation Package Bait and Switch?
An anonymous reader asks: "I got a R&D job offer with a large company in Philadelphia area last week. It includes a relocation package that they told me was standard for my position. After I accepted the offer and made plans to terminate my current job, the recruiter handed me off to their relocation department, where I was told that my relocation package is significantly less than what I was promised. The relocation manager tells me that whenever there is conflict between their relocation policy and the offer, their internal relocation policy supersedes. Is this type of switch-and-bait common practice in corporate America? If you have gone through this nightmare before, any advice on how to respond to it?"
I would seriously consider not taking the job if they don't try to fix it quickly. If they're going to screw you over before you've even started, imagine what they'll do once you're there.
FWIW, I took a job cross country about a year and a half ago that included a relocation package. They handled it very professionally, and followed through with everything that they had promised. So far, it's been a good company to work for.
I've never run into a problem like that. However, if I were in a situation like that and had already quit my previous position, I would probably
1) take the job
2) start job-hunting immediately
3) see if this was an anomaly or business-as-usual for a company without a moral compass.
If it's business-as-usual I'd jump ship as soon as I got another job.
If it's an anomaly I'd work from within to make sure this never happened to anyone else.
Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
Go ask a lawyer.
God invented whiskey so the Irish would not rule the world.
Before you peg yourself as someone who's unreasonable to work with --
Contact the person who originally told you about the relocation package, and tell them that the 'Relocation Manager' isn't offering the same thing. Ask them to deal with the issue, or make a counter offer and tell them what you're willing to take in exchange for the lower package (eg, higher pay, alternative benefits).
I've gotten the bait & switch on jobs before (my second day on the job, job responsibilities changed dramatically)-- my suggestion is deal with it as soon as possible, but don't become adversarial with the HR department -- have the person who hired you deal with them.
Build it, and they will come^Hplain.
There's that, but an earlier step that's also missing in almost all of these questions is -- did you ask anyone before flying off the handle and coming here? In this case, did you go back to the recruiter and ask him what's going on and whether he can untangle it?
What I'm listening to now on Pandora...
Call the VP or Human Resources and tell him what happened. Chances are he'll be furious that this is happening and straighten out the recruiter or whomever gave you the wrong information. He'll probably also be able to arrange an exception to give you what you expected, or at least a compromise. No large company would do this as a matter of policy. No one wants employees who feel cheated; they don't work hard and might steal from the company.
Even if you have it in writing, this first taste of the job is already quite sour. If you do have it in writing, do you really want to work for this company?
If you don't have it in writing, talk to the person that extended you the original offer. Depending on what they do, you may or may not decide to take it/stay. Make sure whatever you agree to is in writing. Basically, any company that did something like this would be way in the hole and would have to work to keep any reasonable person.
If you haven't quit your old job, or you gave notice but haven't left and they're really sorry to see you go, indicate you might be interested in staying. This would involve playing the "what can you do for me" game. You certainly don't want to be honest about why you're reconsidering. Say something to your boss along the lines of "I would have liked to have seen project X to completion. It is going to be great!" or something like that. Perhaps they can sweeten your current job and you can both save face and your sanity by "accepting" the offer.
The cesspool just got a check and balance.
Always [that's ALWAYS] get your COMPLETE offer in writing first. Ask for a couple of hours to review it [not unreasonable]. If the relocation dollar amount is not there, get it added. Accept NOTHING on faith where money is concerned.
Uh, did everyone forget Hanlon's Razor?
Make a polite phone call to the person who made the original offer and tell them what happened. Maybe they can straighten things out. If they can't fix it, or they don't admit they promised it, you have learned something useful about a possible future employer with no risk to yourself or reputation.
-Jeff
That you quit. Right now. They may promise you more money, more women, more booze, anything to make you accept the offer while look for someone else that is "less trouble". Trust me, you don't want to work for them. If they screw you around before you even start, then they will be even worse when you actually turn up. You will probably be miserable there anyway. If you are still unsure what to do, go out for a beer with you new co-workers. After a few drinks, you will be in a much better position to gauge the mood of the workforce. Something tells me it won't be positive.
People who think they know everything are a great annoyance to those of us who do.
Step 1. Call your new boss and tell him: 1. The company is refusing to honor the terms of the offer, and 2. If the company does not honor the terms of the offer, your acceptance is rescinded. Wait 48 hours and find out if he has good news for you.
Step 2. Call the HR Director, tell him you're hopping mad and you expect him to honor the relocation terms specified in the job offer. Wait 24 hours and spend the time tracking down the phone number of the relevant office at the state corporation commission for the state in which you were to have worked. Call and get the name of an actual case worker there. If the HR Director does not have good news, advise him that you have spoken with so-and-so at the state corporation commission and intend to file a fraud complaint.
Step 3. Beg your current boss to keep you on for a while. You'll still have to find a new job pronto but at least you'll keep the paychecks coming for a while.
Step 4. Call your would-be boss again. Advise him that you rescind your acceptance of the offer due to fraud on the part of the HR department.
Step 5. Spend $200 with a lawyer to see if you are entitled to any damages as a result of the company's fraud.
Step 6. Post a hate-page on the web, but stick to the straight facts so they can't sue you for libel. Step 6 is optional but it feels so good.
Note that if they refuse to honor the terms of the offer they made you, the job is lost. I know you don't want to give up on it but do yourself a favor: walk away. If they'll screw you this blatently at the front end, they'll screw you far worse down the line when you're already moved.
Moderating "-1, Disagree" is simple censorship. Have the guts to post your opinion.
Certainly they're not obligated to put anything in writing. However, refusal to do so is at least a strong clue. Ignore anything they've told you during interviews or negotiations, and consider the offer they actually give you - the one that IS in writing. If you're willing to accept the offer as it exists in writing, then consider anything extra you were promised that actually comes through as a bonus. If you're not willing to accept the offer as written, then tell them so and walk away.
"The legitimate powers of government extend only to such acts as are injurious to others." Thomas Jefferson.
Sometimes your new manager will intervene, but the main thing is to make sure the person you are working for is given a chance to help.
An external recruiter may possible have mis-interpreted the information, or may be using old information.
Finally, were you so interested in a new job that you did not hear or read? It could be your own fault if you were listening and not reading the information from the company.
That is why you assume that, if it isn't in writing, then it isn't going to happen. If they refuse to put it in writing, you don't quit your current job. blaiming others for your lack of skepticism doesn't reflect badly on them. Remember, no one is responsible for your life except you, even if it is easier to blaim your problems on something else.
Yeah, but in the current situation, the prospective employee already had a job.
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Listen, if they're screwing you before your first day of work, they're going to continue screwing you once they get you into the job.
Unemployment does suck, but relocating to a new city with no support system (family, friends, etc.) and into a job where they are doing this kind of thing the first day sucks more. You think you're going to have any kind of job security there?
-j
If the company does react that way, then he is better off not working for them.
I know I may come across casual and naive, but years of experience working in and with companies has told me that if they are screwing you at day 0, then every day from that point forward will be misery. In a way, your cynicism is well placed - something is wrong here. But to roll over and present your genitalia without stating something just screws you in the long run. Better to have a clear contract upfront and know where the lines are, instead of having some bureaucrat use their discretion.
The thing is, there are people and places that are fully above-board. Even in corporate America. Even corporations. The problem is when people use their psychological contracts instead of real contracts. Business is business,and you should never expect more than a written contract asserts. If all you have is someone's word, you don't have anything. If their word is truly good, they won't have a problem writing it down.
I'm surprised you're even bothering to ask advice about this situation--it seems like a no-brainer to me.
Moving across the country to accept a new job involves significant risk. You are taking a leap into the unknown. You might decide that you really hate your new location, or that you can't find a place to live at a price you can afford. You might find that the job is not to your liking, that your boss is an abusive jerk, or any of a long list of other possible negatives. Plus there is the possibility of financial loss, and the certainty of high stress involved in making any geographical move. If you have a family, the risks and stress become much greater.
The only factor to counterbalance all these negatives is your faith in your new employer: you are trusting them to deliver on the promises they made to you with respect to your job duties and working conditions--and with helping to compensate you for the financial cost of moving, as was promised to you.
The key word here is trust. Sometimes, you just have to go with your gut instincts, and trust people. But trusting people whose actions show a lack of good faith is a dumb thing to do; it's like asking to be abused.
It may be that the headhunter knowingly made false promises to you so that he could get his commission. But the headhunter represents the employer, not you--he is their agent. Depending on exactly what happened, the employer may very well have a moral obligation to keep the headhunter's promise to you--but even that isn't the heart of the issue. The bottom line is this: if these people really wanted to hire you, then they would go out of their way to make you happy, to make you feel good about taking this job. They haven't done that, have they?
As for legalities, like "get it in writing, stupid", they're irrelevant in a situation like this. A deal is a deal, whether it's written on paper or spoken. If the other party breaks the deal before you've made any real investment in it, walk away. It really doesn't matter if the law is on your side or not. The law won't buy back wasted time, suffering or broken marriages. This is not a legal matter, it's a matter of common sense.
I hope you don't feel any moral obligation to take this job. You have been released from any such obligation by their show of bad faith. Write a letter to the employer's HR department telling them politely that you are refusing their job offer and why; be sure to cc it to the CEO and the headhunter.
I hope you haven't already given notice to your present employer. If you have, do anything you must to get them to let you stay. Chances are that you are a valuable employee, and they will be glad you're not leaving.
Great men are almost always bad men--Lord Acton's Corollary
Yes, it does reflect badly on them. In fact, it's a huge warning sign. If this company treats prospective employees this way, imagine how crappy it will be to work there.
If you mod me down, I shall become more powerful than you could possibly imagine.
Absolutely right. Why would someone work for a company which would do such a thing in the first place? Face the fact that if they can't get the sales pitch right BEFORE you come on board, it's not going to get any better once you're on the payroll!
ALTHOUGH...
As I understand the law (not being an attorney myself, of course), you do have some legal recourse... anyone that makes an offer (written, verbal, or otherwise) that you have accepted and relied on (to your detriment if they don't hold up their end of the bargain) has entered into a legally binding contract, and you are entitled to hold them to the terms of the original agreement. The person who first made you the offer was acting as an official representative of the company, and you were negotiating in good faith relying on their promise. They are obligated to give you what they promised, or you can sue.
But really now, do you honestly want to work for a company:
-that can't keep its hiring practices straight?
-where one hand doesn't know or care what the other is doing?
-that has to lie to you just to get you to accept the offer?
-is willing to renege on even the most simple of promises?
-thinks you're not worth dealing honestly with BEFORE you're an employee?
If you answered "yes" to any of the following questions, you should just accept the new offer and accept your honorary 'Dilbert' pin.