Slashdot Mirror


7 Ways to Be Mistaken for a Spammer

ancientribe writes "The "This is Spam" button popping up on many service providers' email services can be empowering for a user, but it can also be the kiss of death for a legitimate business that gets canned with a click of that button. Dark Reading has a story on seven common missteps that can lead to a case of mistaken spammmer identity for a legit business trying to send its marketing email, newsletters or other correspondence."

18 of 383 comments (clear)

  1. No room left for legitimate marketing. by suso · · Score: 5, Insightful

    What I hate is that there is little room left on the internet for legitimate advertising. When the first spam messages went out back in the 90s, they didn't try to be as deceptive or fraudulent as they are today. People still hated them, but at least they were being more honest about their practices. Nowadays you have real spammers that are disruptive, invasive, fraudulent and don't care that they are these things. This is the real spam. However there are still a lot of people out there that think that every piece of marketing material whether its legitimate or not should be treated as spam and the person sending it should be hung out on a noose.

    If people are going to have this opinion in a capatalistic society, then that's hypocrisy and I think they need to think a bit more about what they are doing. If these people think that advertising shouldn't have a place in our society then I think they should consider that maybe money doesn't either. Because we can't have both. Capitalism needs marketing,

    When I put advertisements in my signature line, I try not to be invasive, fraudulent or deceptive. But yet people treat me like I'm hell incarnate. I think that's wrong.

    1. Re:No room left for legitimate marketing. by Henry+V+.009 · · Score: 4, Insightful
      Education educates consumers. Marketing misleads them. The statement

      This can only be done when businesses are allowed to market their products and services.
      is patently false. Consumer Reports, for example, won't fold up and die if marketing magically ceased to exist. The situation of consumers doing their own research is infinitely superior than that of producers lying to them.
  2. Mistaken??? by rednip · · Score: 5, Insightful
    While it is a 'nice' check list for the corporate guy trying to get a handle on the major issues, it boils down to "Ways to confirm that you are a spammer, or a fool", rather than being 'mistaken' for anything.
    1. Ignoring "unsubscribe" requests.

      sending email to people who tell you not to do it anymore makes you a spammer

    2. List "repurposing."

      Selling email addresses to other business, makes you a spammer.

    3. Providing unclear privacy checkbox instructions, and ignoring users' responses

      Ingoring user email preferences makes you a spammer

    4. Losing track of internal desktop and server machines that can be used against you

      Losing track of systems shows you are a fool

    5. Not keeping databases and address lists up to date

      A two-fer both a spammer and a fool!

    6. Having vulnerable mailer forms on your Website

      Poor coding shows you are a fool, in particular as this is an old old trick

    7. Working with non-reputable third-party mailers

      "lie down with dogs wake up with fleas"

    --
    The force that blew the Big Bang continues to accelerate.
    1. Re:Mistaken??? by British · · Score: 4, Interesting

      As an addition to #1, I hate websites that require you to enter a password to UNSUBSCRIBE. Like their marketing emails are so precious that they don't want anyone else unsubscribing you. Yeah.... Most likely you would have forgotten said password.

  3. I admit it. by MindStalker · · Score: 5, Insightful

    I admit it, I to have purposefully signed up for commercial emails that I later got tired of receiving. Instead of unsubscribing which was difficult I simply hit the Spam button on gmail. Maybe marketters need to make unsubscribing a bit easier and they might not get caught up in service wide filters.

    1. Re:I admit it. by MaggieL · · Score: 5, Insightful

      Maybe marketters need to make unsubscribing a bit easier and they might not get caught up in service wide filters.

      "To unsubscribe, go to our website and edit your preferences with a military-grade password you either don't remeber or never actually set yourself. The 'forgot password' link might actually work, but then again probably not. Why should we care; we'll keep sending you our ads at your expense until you manage to make us stop somehow. Aren't you glad we are *legitimate* spam...I mean...'marketing email'?"

      --
      -=Maggie Leber=-
    2. Re:I admit it. by Thansal · · Score: 4, Insightful

      The fact that most "unsubscribe" links are just ways of letting spammers know that the E-Mail is a live one is the reason I use the spam button.

      also, the articly basicly just lists a number of things that mark spam as spam. IF you are doing any of those thigns you are NOT legitimate, you are spam.

      not keeping up with unsubscribe? well that is then unsolisited email and it is spam.

      --
      Do Or Do Not, There Is No Spoon, There Is Only Zuul. Everything in the above post is probably opinion.
  4. eMail Layout by tancque · · Score: 4, Interesting

    It also helps when you consider the layout of your eMail carefully. It has happened several times now that users come complaining that our mailserver tags their mail as spam. When investigating the eMail it is virtual in distinguishable from real spam. Some users even think that spam-layout and tricks to fool rulebased anti-spam programs is a "standard" for advertising, and things like obfuscating words are "Cool". (Really, I'm not joking)

    --
    Smoke me a kipper, I'll be back for breakfast!
  5. Different approachs. by khasim · · Score: 5, Insightful

    #1. Since you're sending out HTML email anyway, why not put the unsubscribe button at the top of the message? If you're going to be funny and make it an "unsubscribe from this particular spam run" then you need to add a second button, again at the top of the message, that will unsubscribe the recipient from ALL of your mailings. ALL of them. Not most of them. Not some of them. Not everything except the ones the marketing department really wants to get out. ALL OF THEM.

    #2. If that's too much work for you, try an automatic opt-out program. Send a message once a month saying that you're still subscribed ... but that your subscription will end on (insert date) of this year UNLESS you click on the "continue my subscription for another year" button at the top of the message or copy this URL to your browser.

    I am not going to waste MY time trying to find where you've hidden the unsubscribe option.

    Spammers often do not have an unsubscribe button/link (those that do usually collect the addresses). If I cannot INSTANTLY find the unsubscribe button then I'm going to treat you like a spammer.

    Oh, and one other item - USE YOUR OWN FUCKING DOMAIN.
    If I look at the headers and I see that you claim to be a@b.com but the sending server's IP is tied to c.com then I'm going to blacklist c.com as a spammer.

    Okay, one last item, if I put the sending server's IP address into a browser and get a generic "unsubscribe" page, yeah, you're a spammer.

    If I put c.com (from the above example) into a browser and you don't have a webpage, yeah, you're a spammer.

    1. Re:Different approachs. by Zenaku · · Score: 5, Funny

      All these damn 0% pre-approved credit card applications I get every day (probably 2-3) is not only spam, but a huge waist.

      You aren't supposed to be eating them, silly! Just throw them out!

      --
      If fate makes you a motorcycle, you become a motorcycle.
    2. Re:Different approachs. by PFI_Optix · · Score: 4, Funny

      All these damn 0% pre-approved credit card applications I get every day (probably 2-3) is not only spam, but a huge waist.

      Calling them "spam" may be true, but it's just insulting to imply that they're fat, too.

      --
      120 characters for a sig? That's bloody useless.
  6. Important issues come to light. by Rob+T+Firefly · · Score: 5, Funny

    This is especially frustrating to me, as it just so happens I am actually an exiled Nigerian prince who makes a perfectly honest living selling male potency supplements. Badly designed spam-blocking systems have made it incredibly difficult for me to find a complete stranger who will let me deposit sixty millions of American dollars into their bank account for completely legitimate reasons.

  7. Spam, spam, spam, spam, lovely spam by JustNiz · · Score: 4, Insightful

    >> lead to a case of mistaken spammmer identity for a legit business trying to send its marketing email,

    If its unsolicted advertising its spam. It doesn't matter if the company thinks itself is legitimate or not.
    spam is not required to be all about p3n1s enlargement.

  8. The sound of a tiny violin... by radarsat1 · · Score: 5, Interesting

    Let me just clear the tears out of my eyes.. phew, okay.

    Excuse me if I don't worry too much about businesses trying to send "legitimate marketing emails". Think about it...
    What is their motivation?
    Email is a good delivery platform because everyone reads their email.
    However, spammers have ruined email for "legitimate businesses", by making us develop better and better filters to automatically remove spam/marketing from our inboxes.
    What is the consequence? That email is no longer a viable transport system for marketing. Hear that? Spam proves that email is NOT a good marketing channel.
    Simple: they will go back to their previous techniques.
    I don't see how this is a problem. The public has made it clear: Email is not intended for marketing. Use other channels.
    We have simply drawn a line in the sand, the existence of spam filters is a message to companies out there who want to abuse email: "We don't want it." I don't see how this is a problem. Marketing has plenty of other tricks up their sleeve, they don't need this one.

  9. "Unsubscribe" links are harmful; don't click them. by Kadin2048 · · Score: 4, Insightful

    Not only that, but unless I can consciously remember signing up for a particular mailing list, I'm not going to use its unsubscribe link -- I'm just going to mark it as Spam.

    Why? Because an "unsubscribe" link can just as easily be an "this email address is live, sell it to all the other scumbags" link. Unless I know that the organization it's coming from is legit, clicking on an 'unsubscribe' link in an email is considered harmful, and I won't do it.

    If you want to send out bulk emails (and I think this is a pretty terrible idea to begin with), you should carefully cull your lists if you don't want to be marked as a spammer. I don't want to get messages from someone for the rest of my life, just because I bought something from them once. At best, that's going to make me regret ever doing business with them. Just because I bought something from your crummy web store, shouldn't give you the right to send crap to me forever; if I haven't made another purchase in a few months, I'm probably not coming back. Roll the old address off of the list, and move on -- you're probably just going into a junk-mail box somewhere anyway. (Or more likely, being "eaten" by Spam Gourmet after the 10 messages from you I told it to let through have come and gone, because I didn't trust your ass not to spam me in the first place.)

    The ultimate definition of "Spam" is pretty simple: it's email that people don't want to receive. If you're sending out email to people who would rather not be getting it, you're a spammer, plain and simple. It may not be illegal (yet), but it doesn't mean that it's not obnoxious.

    --
    "Ladies and gentlemen, my killbot features Lotus Notes and a machine gun. It is the finest available."
  10. No, not really by Moraelin · · Score: 5, Insightful

    You are basically implying that all advertising ever is unwanted. However if that was the case we wouldn't be where we are now. We would be a bunch of people in caves not trusting each other and killing each other because they took your club. People need ways of finding out about things.
    Heh. No, not really. Now I'm all for comerce, and can even see some (indirect) benefit in (honest) advertising, but basically claiming that marketters are what got us out of the caves is... rich. No, seriously, I can only hope that was tongue in cheek, because it's outright funny in its silliness.

    People have better ways to find things out than being fed lies, deception and FUD. We have schools, we have newspapers (or had, before the PR assholes started disguising FUD and deception as articles), we have libraries, etc, to actually find things out.

    If you look at history, we remember stuff like, say, the great library of Alexandria, _not_ some big Egyptian marketting campaign. We remember the schools of ancient Greek and Roman philosophers, _not_ some great ancient spammer. And if that information even got to us, we can thank some monasteries who worked dilligently to copy the manuscripts, not some medieval "enlarge thy phalus to the size of the Spanish Armada" spam campaign.

    Here's some information: until _very_ recently (as in 19'th century or so, and even then in homoeopathic doses for anything that wasn't snake oil) marketting wasn't even need at _all_, and tended to not even exist. In an economy of scarcity, you don't need to distort everyone's perception to sell your stuff, you just need to bring it to the market. It'll sell itself. Trust me, when Venice or later Portugal brought a ship loaded spices from Asia, they didn't need to bulk-send leaflets hyping them: people would buy them anyway.

    The disproportionate need for marketting to sell stuff is _very_ recent and a result of the economy of abundance. Large companies are no longer limited by how much they can produce, but by how much they can sell. Everyone can over-produce pretty much anything. Coca Cola or Pepsi could ramp their production to drown the whole world, Nike could make shoes for everyone on the whole planet, etc. The limit is demand nowadays. And we've already been at the point of just trying to produce more and dump them cheaper, that's how the Great Depression happened. So nowadays we end up hiring more people to create an artificial demand by marketting, than to actually produce stuff.

    But again, that's a very recent phenomenon. If you picked even someone from the 17'th or 18'th century, much less a caveman, and try to tell them that somewhere there's a society where you need to beg and convince people to buy your goods, they'd think you're seriously deluded or telling them some kind of fable. The whole notion was simply alien, as the wold economy was simply always at a point where agregate demand vastly outstripped aggregate supply. Even if one place had an exceptional year and over-produced grain, two-three other places were having a severe famine, so some merchant would come and buy your grain anyway.

    So basically, oh please. If you're trying to tell me that marketters got us out of the stone age and got us educated, that's on par with claiming that Santa Claus and the Tooth Fairy did it. It's just that ludicrious.
    --
    A polar bear is a cartesian bear after a coordinate transform.
  11. Send it back! by rabel · · Score: 4, Interesting

    No! Remove any self-identifying information and then tear up the paperwork and send it back to them in their own postage-paid envelope. Toss some small rocks in there just for good measure since they pay the return postage by weight. Once you've done this a few times, it become second nature and only takes a moment.

  12. Re:Assume-deny. by Poruchik · · Score: 4, Funny

    No, no, no. The emails you send to their customer service are considered SPAM . They don't want them.

    They want to you to go to the 'checkout' page without any pesky customer service requests.

    --
    $signature =~ s/$signature//;