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The Death of Clippy

AppScout interviews Office's Group Program Manager, Jensen Harris on the subject of Office 2007. Harris reveals that Clippy, the bane of all semi-sentient Office users everywhere, is officially dead. The decision apparently revolved not around the passionate hatred for the unfortunate sprite, but simply out of a desire for UI coherency.

51 of 179 comments (clear)

  1. Clippy did its job... Unfortunatly. by jellomizer · · Score: 4, Insightful

    I think the general annoyance of clippy was the fact it kept popping up whenever you did something. In many ways it was actually successful for Office. It showed people that they could use other features that people didn't know it had. Which really did put a nail in the coffin for tools such as word perfect. Now that people know how to do a lot of these advanced features and got use to them, they got frustrated when other word processors don't have or they don't know where the features they enjoy are. That being said because Microsoft successfully monopolized the Office software, they don't need advertise all there features all the time.

    --
    If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    1. Re:Clippy did its job... Unfortunatly. by evilbessie · · Score: 3, Informative

      "they don't need to advertise all *their* features all the time"...

    2. Re:Clippy did its job... Unfortunatly. by HappySqurriel · · Score: 4, Interesting

      Personally, I think clippy represents what is wrong with office more than anything else. For most users Office is far too complicated, and has far too much functionality, so it "needed" a way to inform average users how to use some of the features.

      Personally, I see three classes of Office users and there seems to be a reasonable argument that there should be three seperate classes of Word/Office for these people; the classes are students/home use who want something which they can write a paper or resume on, office workers who want a little more control over their presentation, and professionals who want complete control over their presentation.

    3. Re:Clippy did its job... Unfortunatly. by drsmithy · · Score: 4, Insightful

      I think the general annoyance of clippy [...]

      Funnt thing is, most non-expert users I've interacted with actually _like_ clippy (well, they often change it to another avatar, like the silly little dog, but the point is they like the idea of a "helper").

      The help system that sits behind "Clippy" is excellent. It does what its designed to do very well - the problem expert users have is that they're not interested in what it does.

    4. Re:Clippy did its job... Unfortunatly. by riscthis · · Score: 2, Interesting

      Personally, I think clippy represents what is wrong with office more than anything else. For most users Office is far too complicated, and has far too much functionality, so it "needed" a way to inform average users how to use some of the features.
      Hence when Microsoft massively overhauled the Office 2007 UI, with the idea that people can easily find this functionality, Clippy became obsolete and was removed. I *think* Clippy may actually have been switched off by default in new installs of Office 2003 (or possibly XP.)
    5. Re:Clippy did its job... Unfortunatly. by Skater · · Score: 4, Funny

      I think what bugs me most about Clippy these days is that one of my coworkers uses Word with it turned on...and her speakers turned up. Way up.

      So every time she saves a file, I hear: "*click* *clank* *ker-chunk*"

      Yes, she's quite inconsiderate about making noise - all day I hear "AAHAAHHHH! I DON'T KNOW HOW ANYONE GETS ANYTHING DONE AROUND HERE!!" (referring to the amount of email she gets), and similar things. Yeah, thanks for spreading the disruption around, lady.

      My boss is no help - well, more correctly, she sympathizes, but she also realizes that we're never going to be able to change this woman's behavior, so the rest of us have to suffer or use headphones and turn the music WAY up to drown out her rantings.

      She and Clippy deserve each other.

    6. Re:Clippy did its job... Unfortunatly. by mooingyak · · Score: 2, Funny

      I had to deal with a woman like that once. Fortunately she was also wildly incompetent so she got fired eventually.

      --
      William of Ockham had no beard. The most likely explanation is that it was chewed off by squirrels every morning.
    7. Re:Clippy did its job... Unfortunatly. by digitig · · Score: 3, Interesting

      Unfortunately, they overhauled the UI in a way that IMHO completely fsailed to help people find the functionality. The previous UI, with menus and toolbars, for me was a model of a tidy workshop, with most tools tidied away in logical places (the menus), and just the tools one uses a lot or are using just at the moment left out (on the toolbars).

      The Office 2007 model, on the other hand, for me is a model of tipping out the contents of every draw and box in the workshop into a heap in the middle of the workshop floor (the ribbon) and having to search through it every time you want something. There doesn't seem to be any useful way of configuring it to particular styles of use, so whenever I wanted anything from the ribbon I was confronted with a huge block of the screen on my laptop taken up with options that I had set up once and for all in the template.

      I could go into a lot of other things that I think are wrong with the Office 2007 UI (I tried the beta for two months, and I reckon by the end of that time it was still dropping my productivity by 20%-30%) but that's the main one that I think is related to the death of Clippy. Unfortulately, I think Clippy is needed more than ever, but needs to be equipped with a laser pointer to indicate the bit of the ribbon we should be looking at :-(

      --
      Quidnam Latine loqui modo coepi?
    8. Re:Clippy did its job... Unfortunatly. by digitig · · Score: 2, Interesting

      Now, with O2K7, Microsoft has taken a quantum leap forward in interface design and made easy enough that the quintessential grandmother can use it to its full potential. I balked at the ribbon myself until I actually used it. Honestly, they got their "wow" out of me after just a couple of minutes using it. That's not the word I used after a couple of minutes, and even after a couple of months it was seriously impairing my productivity. Yes, sure everybody who looked at it said "wow", but it was a different matter in practice. There's so much wrong with it, even in terms of established and reliable UI design principles, that it's a huge step backwards (I wish the designers had read "About Face", a Microsoft Press book on UI design -- there's a lot wrong with it, but it's right enough to show the O2K7 interface up for the usability disaster that it is). And the biggest issue is that the ribbon can't be configured, so stuff I know I won't use more than once a year (the stuff I build into templates) still has to clutter my desktop and distract me from whatever it is that I do need.
      --
      Quidnam Latine loqui modo coepi?
    9. Re:Clippy did its job... Unfortunatly. by Workaphobia · · Score: 2, Interesting

      > "I think the general annoyance of clippy was the fact it kept popping up whenever you did something."

      It's more than just that. For instance, the chief annoyance I have with the dog in XP searches is that it takes a context menu and a few seconds to go away, rather than just disappearing as quickly as an open window.

      Clippy represented everything terrible with Microsoft's UI design - the overbearing "Use your computer in just the ways we enumerate" mentality, combined with "Look at me! Look at me! See what I can do?!". I find it very consistent that the same company to produce such an abomination also decided to add integrated popup spam as an operating system feature: "Help make office better" in the middle of your powerpoint presentation. And god help you if you miss when you click the X, as there's no titlebar to protect you from accidently responding to the popup. Nor can you press a precise key combination to eliminate the offending content.

      --
      Evidently, the key to understanding recursion is to begin by understanding recursion. The rest is easy.
  2. Goodnight sweet prince by Salsaman · · Score: 5, Funny

    I just heard some sad news on talk radio. Clippy, the Microsoft assistant, was found dead in his Redmond, Seattle apartment this morning. I'm sure everyone in the Slashdot community will miss him - even if you didn't enjoy his work, there's no denying his contributions to popular culture. Truly an American icon.

    1. Re:Goodnight sweet prince by JamesTRexx · · Score: 5, Funny

      I suggest we all shut down our pc's for a minute at noon tomorrow in remembrance of his death.

      After which we all celebrate by installing *BSD and Linux. Clippy would have wanted it that way.

      --
      home
    2. Re:Goodnight sweet prince by 10e6Steve · · Score: 5, Funny

      He will be buried next to Microsoft Bob.

    3. Re:Goodnight sweet prince by jjeffries · · Score: 5, Funny

      I heard he was found almost completely straightened out, stuck in the emergency eject hole of an old 4x CD-ROM drive... he'd also been receiving emails threatening that someone was going to "f***ing kill" him, yet they're calling it a suicide!

      He will be interred next to his cousin Bob in the solid-gold family crypt.

    4. Re:Goodnight sweet prince by TCM · · Score: 4, Informative

      Beware, though. He might just come back.

      --
      Of course it runs NetBSD. BTC: 1NT7QvbetmANwaMzhpVL6
    5. Re:Goodnight sweet prince by Brad1138 · · Score: 2, Funny

      For 1 minute on Sunday the percentage of /.ers enjoying the outdoors increased 10,000%

      --
      If you could reason with religious people, there would be no religious people
  3. Clippy is NOT dead ... by tomhudson · · Score: 5, Funny

    "The rumours of my death are somewhat exaggerated."

    Clippy is alive and well - he's been ported to linux so that we can hate him too ... http://vigor.sourceforge.net/screenshots/

  4. Oh, NOW... by Anonymous Coward · · Score: 4, Insightful

    They talk about UI consistency!

    Consistency or not, it was a huge failure of something in the development process.

    I mean, the HATE heaped upon poor Clippy, from the most novice to the most advanced of users, is hard to comprehend. For something to be so wrong for such a wide range of users means it is truly bad. How on Earth did this get past the supposedly rigorous user-testing facility that Microsoft has? Nobody said at some point, "You know, that Clippy thing isn't really helpful. It just gets in the way and is annoying." Nobody? For years?

    From the article, after talking about people who liked him: "There were also an equal number of people who looked at it as interference or an annoyance..." Equal? Equal?!! What kind of bizarro statistics is MS collecting from their user feedback system that it took them years to figure out the problem and at least turn it off by default?

    1. Re:Oh, NOW... by edxwelch · · Score: 3, Funny

      > How on Earth did this get past the supposedly rigorous user-testing facility that Microsoft has?

      Mircrosoft secretly used the same user-testing system as the GIMP project.

  5. so long clippy by torqer · · Score: 5, Funny

    R.I.P.
    rust in pieces.

  6. Hopefully... by AndroidCat · · Score: 3, Funny

    The death was not too quick or easy.

    --
    One line blog. I hear that they're called Twitters now.
  7. Clippy's Mental State by pilsner.urquell · · Score: 5, Funny

    The decision apparently revolved not around the passionate hatred for the unfortunate sprite, but simply out of a desire for UI coherency.

    Yep, Clippy was definitely incoherent.

  8. Enough! Clippy was the MAN! by LibertineR · · Score: 5, Funny
    Who stayed up with you that night and taught you how to import your old PST's into your new Outlook?

    When you were pulling your hair out trying to expose the BCC field, who saved your ass?

    Who taught a million admin-assists where to learn how to mail-merge?

    ALRIGHT....I admit it.....Clippy was my......lover.

    IS THAT SO WRONG?

  9. Somebody took pictures of clippy's death... by Spy+der+Mann · · Score: 3, Funny

    It's kinda gross and gory, but ... *sniff* oh I can't say anything more! It was horrible! *SOB*

    http://www.thenoobcomic.com.nyud.net:8090/daily/st rip089.html

  10. One of my Nightmares, Unillustrated by ettlz · · Score: 5, Funny

    \documentclass[11pt]{article}

    "Hello! It looks like you're writing an article. Would you like me to:

    • Prepare a set of subsections for you?
    • Help you publish your work?
    • Do a trick?"

    "By Lamport's Beard! What are you doing here?!"

    "Well, Microsoft chucked me out."

    "How the hell did..."

    "It's this Emacs thing — got a darn powerful LISP engine, you know. It's very roomy in here."

    Meta-M doctor

    "Oh, sorry, it's not that big. He's been evicted. Now, about that article—"

    "Look... just... bugger off!" [Click!]

    \usepackage{amsmath}
    \usepackage[varg]{txfonts}

    \begin{document}

    "Hello! It looks like you're writing an document. Would you like me to:

    • —"

    "Sod off and die."

    \author{The Holy ettlz}
    \title{The Art of Paperclips}

    "Oh."

    "Yes, 'Oh'! Now get out of Emacs before I drag Donald E. Knuth himself over here."

    "No need to get nasty. Hmmph."

    A few hours later:

    Integrate[1/Sqrt[x^3 - 2], x]

    "Hello! It looks like you're trying to evaluate an integral. Would you like me to:

    • Add limits?
    • Draw a graph?
    • Do a trick?
    Oh, and by the way, it's very roomy in here!"
  11. Who killed Clippy? by rlp · · Score: 4, Funny

    It was Steve Balmer in the library with a chair.

    --
    [Insert pithy quote here]
  12. clippy lives in vi! by eneville · · Score: 5, Funny

    anyone seen the vi clippy? http://www.petebevin.com/archives/vim.gif

  13. Re:Clippy: Do you need help with a post? by ettlz · · Score: 3, Funny

    GNAA to lun1x cocksuxx0rs goats
    "Hello! It looks like you're trying to troll on Slashdot. Would you like me to:
    • Insert a cut-and-paster about trying to run Quake 3 under Linux?
    • Find a picture of Natalie Portman and order some hot grits?
    • Help you do the Russian Reversal?
    • Generate a permutation of the many *BSD/Goatse combos and accidentally forget the hyperlink?
    • Do a trick?"
  14. Enjoy the respite by smchris · · Score: 2, Interesting

    I have no doubt there will be many badly flawed milestones to come along the path to a coherent AI assistant. It is something too cool not to aspire to even if the results are going to be awful for years to come.

    So far the most memorable I've seen was a shareware "Southern" parody of Microsoft Bob that involved an outhouse and, if I remember correctly, a possum.

  15. Vorpal bladework by tverbeek · · Score: 4, Insightful

    "And, has thou slain the Clippywock?
    Come to my arms, my beamish boy!
    O frabjous day! Callooh! Callay!'
    He chortled in his joy.
    Good heavens, that's almost ... almost... enough reason to suggest upgrading to MSOffice 2007. Of course the fact that the rest of the UI is being needlessly changed is enough reason to suggest not upgrading. "You seem to be trying to figure out how to open a document, or where the hell the Tools menu disappeared to. Would you like to take a remedial word processing class to learn how we want you to do it now?"
    --
    http://alternatives.rzero.com/
  16. It looks like you're trying to post to Slashdot... by celardore · · Score: 5, Funny
    Would you like help:
    • Trolling
    • Being interesting or informative
    • Posting something obvious
    • Flamebaiting
    Drat, there's no help for being funny =(
  17. So that's Office 2007 major new function? by gelfling · · Score: 2, Funny

    I'm sure the droids in Redmond think this is a quantum leap in functionality too.

  18. Interesting yet not surprising... by Anonymous Coward · · Score: 3, Interesting

    "The decision apparently revolved not around the passionate hatred for the unfortunate sprite, but simply out of a desire for UI coherency"

    Translation:

    We got rid of it for our own internal reasons, and not out of any desire to give users what they want - in adherence to our standard business practices.

  19. While you're at it by Anonymous Coward · · Score: 4, Insightful

    Could someone put down that miserable dog in the XP search module?

  20. The Tragedy of Prince Clippy ... by KwKSilver · · Score: 3, Funny

    It's far worse than the media are reporting. Rumors of Clippy's impending dismissal have been bubbling around for years, and they had finally started to wear the noble Clippy down. First he started stopping on the way home for a couple or three double shots. This made his wife, Tacki, suspicious and she started nagging about that and asking when he was finally gonna get a promotion. Well, he asked & they promised him the job that was ultimately given to Ozzi.

    Folks tried to tell him not to count on it, but he ignored them, saying "Would Chair-boy lie to me? Never!" When that news broke, so did Clippy. Lots of double-, and triple-shots, and he was occasionally found wandering around "the Campus" with a bottle of Muscatel in a bag, mumbling incoherently, "To C# or not to C#, that ..." or chanting a strange mantra, "Longhorn, Lamehorn, Foghorn-Leghorn." Treatments didn't help. Eventually, Tacki ran off with with a stapler and his son Gui ended up smoking crack and huffing glue. The final straw, was when his beloved, musically gifted daughter, Bandi, got a "Theo is my Hero" tatoo and joined the OpenBSD project to write theme-songs and documentation. Poor guy, his intentions were really good, and he tried so damn hard.

    --
    If you want your life to be different, live it differently.
  21. This must be a sign that Bill is really not as by Growlor · · Score: 5, Interesting

    influential or at least not as feared by MS leadership. The REAL reason clippy was inflicted on us was because he was (as another slashdot poster mentioned) the "last piece of MS Bob technology." The project manager for MS Bob is now better known as Mrs Bill Gates.

  22. Clippy's hints were often unrelated to the task. by danimrich · · Score: 2, Insightful

    Some time ago, I was writing a lab book with Word. I had already typed more than a page when Clippy suddenly realized something and came up with the following dialogue (translated):

    "Apparently you're trying to write a letter. Please choose one of the following options:
    [ ] Use the letter assistant.
    [ ] Write the letter without assistance."

    Clippy gave me no other choice, I needed to select one of these options.
    I'd have chosen the following if it were available:"[X] Stop bugging me, this isn't even a letter!"

    --
    where's all that Karma?
  23. Re:There's a couple more "features" they could los by Xanius · · Score: 2, Interesting

    Thank you preview for screwing up and showing me the line breaks but not actually posting it that way...

    Well the new UI fits better with vista and for the lower end users of word, you know the ones that could never afford to buy it anyway, everything they need is right there in the shortcuts. My problem with word is that it has too many damned retarded features that will make me strangle a man with his own tie if I ever see him using them in a business report.

    My schools business college requires I take a fundamentals of the PC class, which is actually a class dedicated to microsoft products. Word,Power point, and excel, I figure I can pass this no problem so I go to take the test and it wants me to tell it how to put a specific type of word art in the paper or how to add embellishment to the letters. Why in gods name would I ever use word art in a business report? Do I work for fucking kindergarteners?

    I know where the word art is, it's hard to miss. But I don't know the names of them and I don't ever want to know the names of them.

  24. Clippy Cartoons :-) by mrcgran · · Score: 4, Funny
  25. He will be missed by wootest · · Score: 2, Interesting

    I never understood the unabashed Clippy hatred. It was certainly a more friendly window to the whole help interface since it's much easier for a novice to ask a question than rummage through indices. It was one checkbox to turn the little bugger off, and you could choose something that you thought was less annoying if that was the problem. (I've almost always used the dog.) Not to mention that he's being going away more and more the past few versions: "It looks like you are writing a letter" is becoming about as relevant as the 95-thru-Me era BSOD.

    I agree with the new notions that the Office user interface team has chosen to adopt, like only being able to access a feature from one place. Jensen Harris is a smart guy and I've been enjoying reading his weblog and the trials and tribulations of the Ribbon and the new UI as a whole.

  26. Re:Clippy's hints were often unrelated to the task by Fred_A · · Score: 4, Insightful

    This exactly sums up my experience with those little assistants.

    While the idea in itself isn't bad, the execution just didn't work. The help offered was either completely off the mark (as above) or apparently targeted at people who had seen a computer for the first time just the week before (a bit like the Windows on-line help - this is how you format a floppy).

    I haven't used MS office a lot since I don't use Windows but get exposed to it every now and then and could use a decent interactive assistant since I don't know my way around it very well. OTOH of course it's pretty much the same as any other such piece of software so I can always find what I'm looking for by poking around a bit. But a competent assistant would be a time saver.

    It would however be very difficult to do properly.

    I guess users are better off without the assistant than with screen space devoted to a useless one.

    --

    May contain traces of nut.
    Made from the freshest electrons.
  27. Clippit by Known+Nutter · · Score: 2, Informative

    His name is (was?) actually Clippit, as someone above indicated, not Clippy. While I understand Clippy was his nickname, he's dead now and his proper name should at least be mentioned.

    --
    Beware of the Leopard.
  28. Don't go, Clippy by Lazerf4rt · · Score: 5, Funny

    Sure, it's easy to only remember the bad times. But who among us can honestly say we won't miss him? His knowing winks, his cute little antics. His sage, though sometimes random and unrelated, wisdom. I already feel a piece of my heart missing and I fear it will never be clipped back together.

    Cue Cinderella's "Don't Know What You've Got Til It's Gone".

  29. The original clippy was good by ericlondaits · · Score: 4, Informative

    When one of the developers/researchers working in MSN Search came to my university to give a one week course on probability based models for search applications he told us that originally Clippy was meant to run with a quite advanced AI (based on a probability model), but was changed before shipping for the much more simpler version we all knew. I'm not sure but I think it was to decrease CPU utilization.

    The mostly crappy AI made it extra annoying, the rest is history.

    --
    As a Slashdot discussion grows longer, the probability of an analogy involving cars approaches one.
  30. Obligatory Clippy quote by ady1 · · Score: 2, Interesting

    It seems like you are remaking the UI. Would you like help with making it more disneylandish?

    On a serious note, I honestly don't get it. The new interface is pretty cartoonish (though simple to use for a first time user). If clippy isn't coherent with this UI than I don't know what is.

    Also the big overhaul isn't about coherency in the first place since to change the color of outlook interface, you have to open MS word and customize it's options.

  31. You have died (2nd time!) by Captain+Spam · · Score: 2, Informative

    Funny, I thought I heard this before. Like, around the time XP was coming out. And how Microsoft hired Gilbert Gottfried to voice the lousy chunk of wire to advertise how Clippy was dead and gone with Office XP.

    Give it another six years when Windows Vienna comes out (given how much a success Vista is). We'll be able to relive this story all over again!

    --
    Demanding constant attention will only lead to attention.
  32. fully sentient users, too by dltaylor · · Score: 2, Informative

    "Clippy, the bane of all semi-sentient Office users "

    Sentient, and semi-sentient, Office users were not the target audience of Clippy, unless it was always intended as annoyance, leaving ...?

    Now that OpenOffice is usable enough, for me, I have stopped editing RTF in emacs. At one job, I was asked to explain to a co-worker how to create PDFs. I started with "go to this address

    http://www.openoffice.org/

    download and install OpenOffice, then call me to come over".

  33. right by mapkinase · · Score: 2, Interesting

    The decision apparently revolved not around the passionate hatred for the unfortunate sprite, but simply out of a desire for UI coherency.
    ... which are (hatread and UI coherency) absolutely unrelated.
    --
    I do not believe in karma. "Funny"=-6. Do good and forbid evil. Yours, Oft-Offtopic Flamebaiting Troll.
  34. i thought clippy had already died by nih · · Score: 2, Informative

    the proof is here

    --
    I'm a rabbit startled by the headlights of life :(
  35. Ding-dong... by TFGeditor · · Score: 2, Funny

    ...the witch is dead, the witch is dead!
    Ding-dong, the wicked witch is dead...

    --
    Ignorance is curable, stupid is forever.