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Dell Censors IdeaStorm Linux Dissent

thefickler writes "It seems pointless to seek ideas and feedback if you're going to ignore and delete the opinions you don't like. That's exactly what Dell is doing with its IdeaStorm website, which the company set up to solicit such ideas and feedback. Dell deleted a post linking to an article that criticizes its handling of the 'pre-installed Linux' issue."

46 of 228 comments (clear)

  1. Ahh. by Anonymous Coward · · Score: 5, Funny

    See something you don't like? Suppress it!

    Go ahead, mod me down, fuckers. Your mother is a Java programmer.

    1. Re:Ahh. by Evilest+Doer · · Score: 2, Funny

      Go ahead, mod me down, fuckers. Your mother is a Java programmer.
      Oh yeah! Well, your dad thinks Windows 3.1 is an operating system! And your mother likes coding in BASIC! And I'm not even going to begin with what you and your sister do every night in the basement with that Amiga!
      --
      I feel like death on a soda cracker.
    2. Re:Ahh. by 644bd346996 · · Score: 5, Funny

      Actually, my mom does like coding in BASIC. My grandmother was more of a punch-card woman, though.

    3. Re:Ahh. by mdkathon · · Score: 3, Interesting

      Is it not Dell's right to remove anything that they feel is negative coverage on their own website? As much as I want to get behind this "damn the man" smear job (not). I'd like to think that fellow Slashdotters understand that it is not in Dell's interest to try and make Linux available to the masses. It's a headache from a support standpoint. Though their management may be a little heavy handed for our liking we cannot blame them for not allowing participants of IdeaStorm to cross-link to articles criticizing Dell for not having Linux as a choice. We can install Linux if we want to. We can also choose hardware vendors that support Linux. Do we need to whine and complain as well?

    4. Re:Ahh. by whargoul · · Score: 2, Funny

      Do we need to whine and complain as well? Welcome to Slashdot!
    5. Re:Ahh. by jc42 · · Score: 4, Insightful

      Is it not Dell's right to remove anything that they feel is negative coverage on their own website?

      Yes, of course they have the right to suppress whatever they want on their own stuff. In fact, we should expect this from most organizations run by humans.

      But many of us would really like to know when this is happening. It tells us a lot about the trustworthiness of their information. If an organization (corporation, government, whatever) wants our trust, they should make their information handling "transparent" and visible to us. Otherwise, we'll just infer that they have something to hide from us.

      Nobody with a grain of sense ever trusts any organization that hides or suppresses information about their inner workings. (And yes, this does mean that I don't trust very many organizations. We have words for someone who does. Words like "naïve" and "sucker". ;-)

      --
      Those who do study history are doomed to stand helplessly by while everyone else repeats it.
  2. Dude by smitty97 · · Score: 4, Funny

    Dude, you bought a [DELETED]

    --
    mod me funny
  3. There are more civil ways by pilgrim23 · · Score: 3, Funny

    Michael Dell is back as the Chairman... Steve Balmer is a chairman..

    chair and chair alike.....

    --
    - Minutus cantorum, minutus balorum, minutus carborata descendum pantorum.
  4. Ideas or Criticism by Ogive17 · · Score: 5, Insightful

    I didn't read the article because for some reason it's blocked at work (we have odd filters), but it's possible the post containing the link didn't meet the requirements.

    If I asked for some ideas, I would be open minded about what I received. If I got complaints instead with no ideas (not sure if the link gave suggestions or just complained), I would also remove them to try and stop the forum from becoming a flame war.

    --
    "Action without philosophy is a lethal weapon; philosophy without action is worthless."
    1. Re:Ideas or Criticism by jimstapleton · · Score: 5, Informative

      Synopsis: Dell would make some buisiness models "Linux Ready", and look into other models. They would pick SUSE as their distro of choice.

      Roughly the idea storm post I read (not the article, but it linked to it), someone decided to complain that.
      1) Dell wasn't providing Linux support for all models NOW
      2) Dell wasn't given a guranteed time frame or even a gurantee on making all models "Linux ready" or "Linux preinstalled"
      3) Dell picked SUSE, the Linux that pays MS.

      The persond didn't use profanity and wasnt exceptionally inflamatory given how ticked off he seemded, but at the same time, he was complaining that he wasn't handed the sun and moon on a silver platter right now.

      --
      34486853790
      Connection too slow for X forwarding? Try "ssh -CX user@host"
    2. Re:Ideas or Criticism by Ogive17 · · Score: 2, Funny

      Ahh, a linux snob!

      --
      "Action without philosophy is a lethal weapon; philosophy without action is worthless."
    3. Re:Ideas or Criticism by Kjella · · Score: 2, Insightful

      he was complaining that he wasn't handed the sun and moon on a silver platter right now

      Amen to that. For example, on 2) how could Dell possibly give a timeframe on that without doing a huge job figuring out if there were drivers for all the hardware they ship. Perhaps there are many that simply can't do it, because there's no driver, there's IP issues and whatnot which means there's not going to be a driver unless Dell dedicates own staff to reverse engineer it. As for 1) and 3), why would they overload their support staff taking on a ton of hardware and distros all at once and for a market of unknown size? It doesn't make business sense or technical sense.

      With all that said: The best way to make someone look a fool is to let them shout it from the rooftops. I wouldn't take it down, I'd rather let it stand as an example of irrational and unreasonable demands.

      --
      Live today, because you never know what tomorrow brings
    4. Re:Ideas or Criticism by duffolonious · · Score: 2, Insightful

      How about no OS, is that that difficult? Really?

      Beyond that, it wouldn't be hard to have the basic hardware be stuff that works under Linux in general. The specific OS stuff is just a stall tactic.

      The reason people are so pissy is because this got their hopes up, and now it looks like it may be postponed... indefinately.

  5. Why is this under YRO? by MikeRT · · Score: 5, Insightful

    So they deleted a post critical of them. The post then appeared on a private blog without risk of legal reprisal. No **rights** were violated unless this was allowed in the TOS, and even then those are rights granted by Dell at their site, not legal rights. It's stupid, tacky and self-defeating. I don't think anyone thinks this was a smart move on Dell's part, but it's not real censorship like what we fear. He is free to post the same post, 5x more vitriolic (provided it's all still true), anywhere he wants.

    Besides, who in their right mind thought this was something more than astroturfing on Dell's part?

    1. Re:Why is this under YRO? by cybrangl · · Score: 2, Interesting

      Well, if they delete posts they don't like (censor) then I don't think they get the benefit of the DMCA for content. It could now be considered that anything not removed is explicitly agreed to by Dell. So, if you post a racial slur and Dell doesn't remove it, Dell could be sued for racism. Not a good marketing or legal move.

  6. Overstatement by iamacat · · Score: 4, Insightful

    It seems pointless to seek ideas and feedback if you're going to ignore and delete the opinions you don't like.

    Why, does asking for opinions imply that you agree to follow and publish every one of them? They might have had a different kind of feedback in mind, like new models with a different hardware feature set.

    1. Re:Overstatement by HomelessInLaJolla · · Score: 3, Insightful

      does asking for opinions imply that you agree to follow and publish every one of them Probably not but I've always seen coverups (selectively and somewhat ambiguously deleting posts) as disingenuous.
      --
      the NPG electrode was replaced with carbon blac
  7. You know... by Otter · · Score: 5, Insightful

    To the degree that the goal is to persuade Dell to support Linux, reinforcing the impression that Linux users are a bunch of hypersensitive crackpots who think the world owes them everything seems counterproductive.

    1. Re:You know... by Anonymous Coward · · Score: 4, Insightful

      Linux users are a bunch of hypersensitive crackpots who think the world owes them everything

      Now, you've hit the nail on the head.

      I know this is going to get modded down but I'm being very honest: The Linux community is turning into it's own worst enemy. Have it shoved in your face with all the fanatical zest of a religious cult visiting your home at 6am on a weekend morning is going to turn many many people sour to the message before it ever gets told.

      How many companies that are dealing with Joe Sixpack users really want to be aligned with a fringe group like the Linux community? Not many.

    2. Re:You know... by duffolonious · · Score: 2

      I think you are going a bit far... How about a "NO OS" option. Is that too much to ask? Dell's arguments of picking the right OS and certification seem designed to stall and perhaps eventually sweep this under the rug. Your argument seems like a strawman; because the main thing Linux people don't want to do is pay for Windows. Pre-installed Linux is a big step - for end-users it requires support and hardware testing.

    3. Re:You know... by skoaldipper · · Score: 2, Insightful

      No, sir. He missed the nail entirely. In fact, it seems like he was aiming for his own forehead. Why? "Linux users are a bunch of hypersensitive crackpots who think the world owes them everything". If people don't see the parallel irony in that statement with the Dell post than they probably have a few craftsman rings and pieces of fiberglass on their own forehead.

      I've been on linux mailing lists since the early 90s. Nothing has changed, yet linux still makes inroads. Since 93, for every response telling me to "RTFM", I've encountered constructive and helpful posts in orders of magnitude far greater than the RTFM'ers. The very same generalizations some would apply here to the linux base is no more different than countless Win related forums I frequent. Furthermore, companies are paid to appreciate _every_ customer from Joe Sixpack to Joe Suxtact. It's the cost of doing business, or doing none at all. There are no fringes here - only an equal mix of adults and children alike. Which by the way, are great customers!

      --
      I hope, when they die, cartoon characters have to answer for their sins.
  8. YRO should be changed to URF by 80+85+83+83+89+33 · · Score: 2, Insightful

    really, when was the last time that YRO had a positive story?

    --
    i disable sigs
  9. Right place, right time by BadAnalogyGuy · · Score: 5, Insightful

    I once went to a restaurant and ordered a steak, medium-rare. I know a lot of people would rather have their steaks cooked well-done, grey all the way through. I'm not one of them. I like the tenderness that a little undercooking provides. The blood filling the plate is a delectable gravy to be sopped up with some bread. There really isn't anything I like better than a thick slab of ribeye cooked crispy on the outside and pink all the way through.

    You can imagine my surprise when they delivered a mash of ground beef and some wretched oil-soaked fries on the side. I said to the waitress, this isn't what I ordered. She was unmoved. I demanded that I talk to a manager. This little pissant 20-something comes out and asks me if there is anything he can help me with. I shoved the order in his face and asked him if he thought it was a steak, medium-rare.

    No, sir.
    Then why the hell did you serve it to me? Are you telling me I can't order my meal the way I want it and expect a modicum of service?
    Sir, this is Burger King. You can have it your way, within the bounds of our menu.

    I suppose I should have gone to the steak restaurant if I wanted steak.

    1. Re:Right place, right time by truthsearch · · Score: 3, Funny

      Hey, give BadAnalogyGuy a break. He's just trying to live up to his name.

    2. Re:Right place, right time by Mr.+Underbridge · · Score: 4, Insightful

      The red juice from a steak is not blood.

      Uh, yeah it is. What the hell do you think it is?

      If you are trying to cast Dell as analogous to Burger King then you're gonna have a hard time convincing anyone. You may not like the taste of Dell's "food" but they made of living off of "made to order" configurability. Dell pioneered that.

      His analogy's spot on. Burger King's motto, as he put it, is "have it your way." Now they at least assume that what you might want is at least roughly the same as most of their other customers, so if you come in and want anchovies on your burger you're SOL. Same with Dell. Yes, they do configure it for you, but there are limits to it and one of the limits they've chosen to set is they're not dealing with Linux for consumers. Quite frankly, I don't blame them.

      So I'd say the original analogy is correct. If the company in question simply doesn't sell what you want, buy from someone else. I really don't get the furor, it's not like Dell is the only computer manufacturer. And any Linux geek worth his/her salt is going to want to install their own thing anyway.

      If it's just about not paying the MS "tax," let's make that it's own issue.

  10. Similar threads are still live by byjove · · Score: 5, Informative
  11. Seesh People.. better things to do? by blantonl · · Score: 5, Interesting

    I think it is important for everyone to understand that First Amendment rights don't exist on Websites, blogs, and message forums. Those that own those communication platforms are free to delete or censure anything they feel necessary to maintain the spirit and intentions of both the supporting business and the site as a whole.

    What exacerbates the issue is whenever a moderation activity takes place against either the open source community, or the Linux community, the reaction is swift, dramatic, and overdone. OMFG my post was removed.. it is a conspiracy!!!

    So what! Dell removed a post on a site that was soliciting user input. Aren't there bigger problems in the world?

    If I asked you to come in my house, and provide me feedback on how my living room looks, and you responded "that's the biggest piece of crap I've ever seen," then I would probably censure you and throw you out.

    --
    Lindsay Blanton
    RadioReference.com
    1. Re:Seesh People.. better things to do? by spun · · Score: 4, Insightful

      If I asked you to come in my house, and provide me feedback on how my living room looks, and you responded "that's the biggest piece of crap I've ever seen," then I would probably censure you and throw you out.

      That's very rude of you. You ask someone to come over and give you their opinion for free, which you will then profit from by having a nicer house, and you kick them out because you don't like what they said?

      Given our current property laws, that is certainly within your rights. It is also within my rights to stand at the edge of a property waving a large sign saying "Rude person lives here."

      As always, freedom of the press only applies to those that own a press. Otherwise, you are free (for now) to go find a street corner and shout at passers by.

      I get the feeling that even complaining about this issue pisses off a lot of authoritarian-types. It seems there are a number of people in the world who really, really want everyone else to stop complaining about anything that might hurt the profits of a business. We should all just lie back and think of England.

      Businesses have a right to do certain things that piss us off. That does not mean that we have no right to complain about it. And the mere existence of other, larger problems in the world also does not remove our right to complain about this one.

      --
      - None can love freedom heartily, but good men; the rest love not freedom, but license. -- John Milton
    2. Re:Seesh People.. better things to do? by Moofie · · Score: 2

      "There is a comfortable couch, available at no cost, begging to be used. Use it, even if you have to rearrange the furniture a little."

      OK, but to bring your analogy back to point, there are people who think that Linux is a really, really ugly couch.

      Plaid. With pet stains.

      Ugh.

      --
      Why yes, I AM a rocket scientist!
  12. Much Ado about deleting a Troll Post? by Silentknyght · · Score: 5, Interesting
    Did you read the post that was deleted? It's a brief post that came off as if it was written by an angry teenager. It smacked more of a personal attack than a cool-tempered, well-written, logical argument.

    There has to be some moderation of flame-bait and trolling posts on any forum. Moreover, the post was deleted probably by an overzealous moderator, rather than through some evil Dell mastermind with a conspiracy against linux.

  13. Justification for Deletion by lymond01 · · Score: 2, Insightful

    I didn't see the original post that was deleted, but in general, you'll find, especially on public boards, that criticisms don't always fit under the category of ideas. Constructive criticism would do well on a board called IdeaStorm, but if you are simply saying "Your implementation sucks," it's not much of an idea.

    Again, didn't see the deleted post.

  14. The post was posted wrong by twifosp · · Score: 4, Informative
    Look people this is not some grand case of censorship, it's moderation pure and simple and that is something Slashdotters should be able to appreciate. The site, idea storm, is a website soliciting ideas. It is NOT for posting criticisms and off-topic crap.

    This is the equivalant of a slashdot moderator moderating a post -1 off-topic or -1 troll. With the obvious exception is that there is no ability to read at -1 on dellideastorm.

    Ideas and suggestions are one thing. Posting an off-topic criticism is another.

    Note: I do not agree with the choice to remove the post. But I also understand the reasoning behind the decision.

    I swear, the bias and overeacting around here is as bad as fox news lately. Censorship... please. China has censorship. This little Dell forum moderation is peanuts compared to REAL censorship. Get a grip, Slashdot.

  15. Dell laptops cost MORE w/ no OS than w/ Windows! by billybob2 · · Score: 5, Insightful

    Dell is paying consumers to use Windows! The exact same Dell Latitude D520 Notebook costs $48 MORE if it comes with no operating system than if it comes with Windows.

    The laptop loaded with Windows XP costs $699, while the same laptop and configuration loaded with no operating system costs $747. Note that you must change the following two hardware options on the web page showing laptop without an OS so that they match the hardware options found by default for the Windows laptop: Hard drive=60GB 5400RPM and Modular Bay Optical="8X DVD".

    So it seems that Windows has a negative price tag as far as Dell is concerned! It looks like Dell is still subsidizing Microsoft for every Windows-free laptop they sell. I'm getting my laptop from System76 -- they sell excellent quality Linux laptops, desktops, and servers. They also have a great support team that cares about Linux and open source.

  16. troll by melikamp · · Score: 4, Insightful

    The editors are feeding a troll again. Dell did not open this forum to get educated about the freedom of speech. They wanted people to tell them how they can "improve [their] products and services". Pretty clear, is it not? An inflammatory comment about their way of supporting GNU/Linux does not belong there. Read TFA, the author makes it sound like Dell is spitting on the GNU/Linux community by opting to (gasp) certify the hardware rather than install and support some random distribution.

  17. Censor this by jamesl · · Score: 3, Interesting

    One man's censor is another man's editor.

  18. Huh? by Blakey+Rat · · Score: 2, Insightful

    It seems pointless to seek ideas and feedback if you're going to ignore and delete the opinions you don't like.

    Maybe it's pointless but everybody does it all the time. Half the time, if I say, "hey, what do you think of X?" I'm looking for, "X is really great, you did a good job on it." It's psychological, don't tell me you don't do the same.

    Dell deleted a post linking to an article that criticizes its handling of the 'pre-installed Linux' issue.

    Sounds to me that they deleted a post linking to a whiny bitch. Let's try this little summary mixer;

    "It seems pointless to submit ideas and feedback to Dell if you're going to write a whiny article because they don't do exactly what you want."

    Besides, Dell is a huge corporation. They're investigating a process to get their hardware approved by Linux distributers. For a huge corporation, that's a major undertaking... I'm sure whoever wrote that whiny article was looking for, "yes sir, we'll have those on shelves tomorrow!" as a response.

  19. There are still no Linux laptops from anybody real by Animats · · Score: 2, Interesting

    The reason this matters is that there are no Linux laptops available from any vendor bigger than a garage shop.

    Yes, there's Linux Certified, in the same building with Mr. Chau's Chinese Fast Food in San Jose. And there's System76, whose address is a Pak Mail in Denver.

    If you're selling hardware that may have to be maintained or replaced, you need to be bigger than that to play.

    Of course, once upon a time there was VA Linux, but we know what happened to them.

  20. Re:Dell laptops cost MORE w/ no OS than w/ Windows by cyberkahn · · Score: 2, Interesting

    "they sell excellent quality Linux laptops, desktops, and servers."
    Just curious. Have you already purchased systems from them? How did you come to this conclusion?

    Thanks

  21. Though the truth is... by Kludge · · Score: 2, Informative

    The truth is that Dell could be giving him Linux today. Dell makes excuses about having to ramp up support. Dell has sold Linux before, they know how to do it. We bought a box from them. The support came from Red Hat, not Dell. The reality is that Dell wouldn't even be doing the OS support! They farm it out to Suse or Red Hat or whomever.

    Oh, but they have to guarantee hardware compatibility. Heck, I can do that in an hour or two. I build boxes all the time with info I get off the internet.

    The truth is that they're not going to make Linux easy to get if at all. M$ owns their asses.

  22. Re:Dell laptops cost MORE w/ no OS than w/ Windows by Evilest+Doer · · Score: 2, Funny

    So it seems that Windows has a negative price tag as far as Dell is concerned!
    So, by the "logic" of the Mafiaa, if I pirate Windows, then I am actually increasing revenue for Micro$oft!
    --
    I feel like death on a soda cracker.
  23. Dell say yes to linux ??? by jag7720 · · Score: 2
    What about this interview
    http://www.desktoplinux.com/news/NS3822185143.html

    Dell replied, "We love Linux, and we're doing our best to support the Linux community. We see lots of opportunity there. If the Linux desktops could converge at their cores, such a common platform would make it easier to support. Or, if there was a leading or highly preferred version that a majority of users would want, we'd preload it." In the end, "we see [the Linux desktop] as a customer-driven activity. If customers want it, well, Dell will give it to them." One company has not played a role in Dell's Linux decisions. "Microsoft has not talked to us about Linux. If they did, I wouldn't care. It's none of their business," concluded Dell.
    It seems we have our answer.
  24. Re:Dell laptops cost MORE w/ no OS than w/ Windows by bberens · · Score: 5, Insightful

    pre-loaded windows systems come full of advertisement crap such as free AOL installs which will dramatically decrease the cost of the PC to you and me. This is one of the many ways PC manufacturers keep the cost of the machine down. It's very likely that the advertising revenue is greater than the pittance they pay for the OS in their ginormous OEM contract so it doesn't surprise me at all. There won't be any advertising software in that machine with no OS and there's unlikely to be advertising software pre-loaded onto a linux machine. It's unlikely to be a major conspiracy, occam's razor and what not. Alternatively, maybe they could start selling PCs with a giant AOL logo on the side of the case. I'm sure that would go over well.

    --
    Check out my lame java blog at www.javachopshop.com
  25. Has Dell Ever Really Supported Linux by Greyfox · · Score: 2, Funny
    Seems like we get all excited about some linux strategy or other over there and then they come out a week later and say "No no we're not really doing that for YOU! Just our customers whose sales figures look like a phone number."

    From my personal experience we don't need no freaking support from them anyway. The last Dell laptop I used didn't completely blow donkey balls when I installed Linux on it. I was able to get high resolution, the docking station, wireless and the ethernet cards to work and was able to spin the fans up from sofware for when I ran Wine (Which always seems to want to cause a meltdown.) It also didn't give me third degree penis burns when I tried to use it in my lap. You always had plenty of warning when Wine was heating the machine up to penis boiling temperatures.

    I don't see why their company policy with Linux can't just be "Probably won't suck donkey balls. Won't boil your penis," and leave it at that. I mean really, we're linux people, what more do we really need?

    Of course these days I'm quite happy with the PPC Powermac I use. It never gets more than warm, wireless and ssh worked right out of the box and I didn't feel a burning urge to replace the OS the moment I turned it on. So sorry, Dell, even though your product doesn't suck donkey balls and doesn't boil my penis, the guys with the black tee shirts and the hair mousse still win.

    --

    I'm trying to teach myself to set people on fire with my mind... Is it hot in here?

  26. Um... its still there by hcmtnbiker · · Score: 5, Informative

    I'm calling Bullshit. Its still there About 2/3 of the way down the page. People really need to do just a little research before comming to these assumptions. It just got bumbed off the main page on the hacked down main page because they cant fit all of the comments there.

    --
    If i had one dollar for every brain you dont have, i would have $1.
  27. Re:Dell laptops cost MORE w/ no OS than w/ Windows by Intron · · Score: 3, Insightful

    One way they offer lower prices is by doing free advertizing on slashdot.

    --
    Intron: the portion of DNA which expresses nothing useful.
  28. Re:I fear pre-installed Linux by BobPaul · · Score: 2, Insightful

    Cars are different--why is this analogy always used? it's horrible--and I think you might have missed the point. What's the use of manufacturers installing Linux and offering support if they're just going to pre-install a spyware filled custom version? They may as well install Windows.

    At least with Windows you can buy a retail copy and install spyware free. If they install some custom "Dell OS" it doesn't matter that's it's Linux and it's supported, if they find out you're running Fedora or Ubuntu or whatever they say "Piss Off." Welcome to the present state. Nothing changed.

    The whole thing is we want something BETTER than the current "Install Linux and you get no support" situation.