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Broadband Providers' Hidden Bandwidth Limits

An anonymous reader sends us to the Boston Globe for a story that will come as a surprise to few here: broadband suppliers will cut you off if you download too many bits. It tells the stories of several Comcast users who were warned — without specifics — that they were using "too much" bandwidth, then had their accounts summarily cancelled. Looking into the future: "...even if only a tiny fraction of customers are downloading enough to trigger the policy, that will probably change as more entertainment moves to the Internet."

73 of 443 comments (clear)

  1. Uh huh. Yeah right. by Creepy+Crawler · · Score: 5, Insightful

    Lemee see. Downloading the max a line will allow is OK. They understood the contract as "unlimited".

    Seems to me that they're way overselling their lines. SBC DSL doesnt care how much you use, nor should they. (We had them for 2 years and kept 60% up and down utilized on average).

    These cable bastards need to be raked over the coals for this. Or at leat, lose a bunch of profits.

    --
    1. Re:Uh huh. Yeah right. by Anonymous Coward · · Score: 5, Funny

      We had them for 2 years and kept 60% up and down utilized on average

      Can I leech your porn collection? Please?

    2. Re:Uh huh. Yeah right. by Mistlefoot · · Score: 5, Insightful

      This isn't a cable/DSL issue. This is a "we don't tell you how much but we cut you off anyhow" issue. In Canada we are generally advised our bandwidth limits.

      Shaw (Cable) clearly advise how much bandwidth is permitted with each connection type - High Speed light - 10 GB/month data transfer
      - High Speed - 60 GB/month data transfer
      - High Speed Extreme - 100 GB/month data transfer
      - High Speed Nitro - 150 GB/month data transfer25 Mb download speed
      http://www.shaw.ca/en-ca/ProductsServices/Internet /

      Telus (DSL) offer you 10GB, 30GB, 60GB and 60GB for their 4 different speed packages.
      http://www.mytelus.com/internet/highspeed/prices.d o

      Note that Cable offers higher speed and an equal or greater bandwidth in all cases.

    3. Re:Uh huh. Yeah right. by JoGlo · · Score: 4, Informative
      And this is one area that here in Oz we are sucking the hind teat.

      Plans start at 300 meg / month (yes meg a month) with a charge of $150 per MEG if you go over. That's one of the REALLY stupid ones from Telstra.

      Then we have various 1, 5, 10, 20, maybe 50 GB plans, each of which will be "shaped" back to 64kb, and because you aren't actually charged for what you can suck out of 64 k, they have the cheek to call "unlimited".

      Some people have access to ADSL2, but most of us are limited to 1500/256, or if we're REALLY lucky, 8000/512!

      AFAIK, there is no such thing as a truly unlimited plan, and the few that go close have a caveat that if you're in the top 3% of downloaders, you'll be shaped.

      Cable, where available, has similar limits, BTW.

      --
      Will those of you who think that you know what you are doing, get out of the way of those of us who know what we are doi
    4. Re:Uh huh. Yeah right. by ardiesr · · Score: 3, Informative

      You are missing a very slight difference:

      While Shaw has higher limits in their advertising, they enforce them as soon as you go over: I had phone calls, disconnections, etc.
      Meanwhile Telus advertises a limit of 30 GB on regular high speed, and i have download well over 150 without incident.

      Shaw employee i'd guess? Because if you've used both, you'd realize who has the higher enforced limit

    5. Re:Uh huh. Yeah right. by Anonymous Coward · · Score: 2, Insightful

      Ok,so they boot the top .05%,what happens to the next .05%? Somebody will always be in the top percentile.

    6. Re:Uh huh. Yeah right. by SQL+Error · · Score: 4, Insightful

      Plans start at 300 meg / month (yes meg a month) with a charge of $150 per MEG if you go over. That's one of the REALLY stupid ones from Telstra.
      $150 per GIG. $0.15 per MB. Yes, it's still theft. But it's 2007, and anyone who's still with Telstra deserves what they get.
    7. Re:Uh huh. Yeah right. by Askmum · · Score: 2, Insightful

      Yeah, right. Welcome to corporate bullying tactics.

      If you say "unlimited download", then that's just that. Unlimited. And don't go complaining that your customers use it as such.
      If you want to impose a limit (and there is nothing wrong with that basic principle) than say so. Don't be a corporate bully by buttering up to people with your "unlimited download" and then axing them down because they take you up on your promise.

      AFTER, and only AFTER you've done that, I fully agree with your 4 steps.

    8. Re:Uh huh. Yeah right. by BlueStrat · · Score: 2, Insightful

      This is a "we don't tell you how much but we cut you off anyhow" issue.

      Which can equate to "we can cut you off whenever we feel like it". Which could well be rather dodgy if you have already paid them and they don't refund your money PDQ.


      Hate to tell you both, but nearly every ISPs' TOS/AUP states quite clearly that they reserve the right to cut you off at their discretion, change the rules without notice to you, and absolve themselves of any responsibility for your connections' speed or bandwidth performance, or amount of downtime (YMMV). Granted, they don't usually get too nasty if you're not annoying them in some way, but they, by your service agreement/TOS/AUP, have the power to do pretty much whatever they want. Or nothing at all.

      If you're not in the U.S., you have a pretty fair chance in many countries of having a friendly consumer law and a friendly court on your side. If you're in the U.S., however, you may be in for a lengthy and expensive litigation, with no assurance you'd win.

      Strat

      --
      Progressivism (aka US 'Liberalism'): Ideas so good they need a police/surveillance-state to enforce.
  2. Instead of focusing on speed by complexmath · · Score: 4, Interesting

    perhaps this should be a marketing point for DSL providers. "DSL: the bandwidth you pay for is really yours."

    1. Re:Instead of focusing on speed by Anonymous Coward · · Score: 4, Informative

      Not to mention the telcos are common carrier, and immune to the real Mand in the Middle lawsuit attacks.

      Not on your DSL line they aren't. They specifically petitioned the FCC to have DSL declared a data service instead of a communications service because the costs of maintaining the common carrier standards on the DSL lines were making it too hard to compete with the cable companies.

  3. Optimum Online in NY caps uploads by Faizdog · · Score: 2, Interesting

    My upload with Cablevision's Optimum online is currently capped. I think it's due to my torrents, even though I had a global limit of 40 Kilobytes per sec. I download at 10 Mbits but upload is 140 Kbits.

    I've had this happen with them before, and it seems like there is no way out except to call, and you only get 3 strikes before you're out I've heard.

    It's very frustrating, I pay for a fast internet connection and should be allowed to use it within reason. I purposefully capped my torrent uploads at 40KBytes, that's not too much, I shouldn't be capped.

    --
    -"Those who fought today will die tommorow."-
    1. Re:Optimum Online in NY caps uploads by superpulpsicle · · Score: 2, Interesting

      Well I have been slapped by comcast with a digital-millenium-rights email saying blahblah owner of a movie is aware I am giving their movies away. And I am violating their services. The problem is that I did torrent for like 2 weeks only. I have never been a big user, at most I am estimating 20 gigs of downloads and uploads. I know people that way exceed this. They cap you if they don't like what you are downloading. IMHO bandwidth has nothing to do with it.

    2. Re:Optimum Online in NY caps uploads by karnal · · Score: 2, Insightful

      Well I have been slapped by comcast with a digital-millenium-rights email saying blahblah owner of a movie is aware I am giving their movies away. And I am violating their services. The problem is that I did torrent for like 2 weeks only. So you're saying you did violate a law that is currently in place, and then go on to try to deflect it? I mean come on, if the RIAA or MPAA came knocking on my door, I'd HAVE to hang my head regardless of how much or how little I may or may not have downloaded.
      --
      Karnal
    3. Re:Optimum Online in NY caps uploads by a_nonamiss · · Score: 3, Informative

      Dude, expect more than a letter from you ISP talking about upload caps...

      You have almost 3000 comments, and your number is lower than mine, so I know you're not new around here. That letter from your ISP is a precursor to being sued by the RIAA/MPAA. It means they've subpoenaed your ISP for your name and address based on your IP address. Your ISP is doing you a solid by letting you know they've give up your name. (I don't believe they're legally required to do so.) Expect more unfriendly mail in the near future. Best of luck to you.

      --
      -Arthur
      Cave ne ante ullas catapultas ambules
    4. Re:Optimum Online in NY caps uploads by mrbcs · · Score: 2, Insightful
      I pay for a fast internet connection and should be allowed to use it within reason.

      The problem is that the internet providers NEVER charge what it's actually worth. Their business model works on overselling. I have a town with 100 customers. They all get at least 1.5 mbps connection. We supply this town with a 10 mbps connection and it works fine. If we had to provide 150mbps for this town, they'd never have service. Also, if you put 10 guys here that download 24/7.. we're going to have real problems.

      Within reason is relative.. 40 gigs a month may be reasonable to you and the provider.. some people think 200 gigs a month is resonable. It's not from the providers perspective.. and bandwidth is expensive.

      Rogers cable in Southern Ontario used to routinely punt the top 5% or so of their users because of overuse. My only issue with that is that they would never actually admit it or tell anyone what the soft cap was. This website was basically started because of this issue: http://www.rbua.org/ and to try and keep Rogers fairly honest.. good luck with that...

      --
      I'm not anti-social, I'm anti-idiot.
    5. Re:Optimum Online in NY caps uploads by sumdumass · · Score: 2, Interesting

      Downloading isn't a crime. It is distrbuting and copying that is a crime. The letter said he was giving their movie away meaning he got busted for both copying it and distributing it.

      On the other hand, Outside his dumass attack by admiting to it in public, he said he was using a torrent and if it did go past the here is you letter stage, He could fight it on that. I remeber a case a while back were the MPAA didn't have any proof outside you were conected to a server that has access to content being distributed. I'm sure a well crafted explaination of, "I followed this link some body in a chat room posted but nothing happened then this screen popped up but it keep on saying file abort error" would likely get it tossed out of any court. Oh yea, and the torrent program? A linux fan friend installed it to download a few RMP packages while he was over.

      There you go, No fault of your own and with some luck, you might be able to point it on MPAA for tricking you to goto the torrent link.

    6. Re:Optimum Online in NY caps uploads by sumdumass · · Score: 2, Insightful

      Not true. Downloading copyrighted content is most definitely illegal in many countries, including the US. The copyright holders just don't often prosecute downloaders, since the uploaders are much easier to catch.
      unless the just passed some law in a state or did something specific with copyright law in the last 2 months or so, It isn't illegal in the US. There is no law on th books making it illegal. At best, you are treading into recieving stolen property but seeing how that involves you knowing it was stolen, your likley to get out of it. I would like anyone to show me a law making it illegal. I have asked this many times in the past but only got some stretched out answers about you making a copy when you download and posibly recieving stolen property. Nothing beside the **AAs specificly says downloading a program or music is illegal!

      All the laws concerning it deal with copying and distribution. Nothing about obtaining it. The argument that you are making a cpoy when you download it is bunk. The person distributing it is saying you have the right to the copy the he is offering you.

      If someone steals a truckload of cigeretes and sells them at the store on the corner of your street, When you buy a pack from the store, you didn't break any laws. Downloading is the same.
    7. Re:Optimum Online in NY caps uploads by Lumpy · · Score: 2, Interesting


      Yes they do, Comcast will gladly give away the customer names and information to anyone that asks. They are some of the biggest contributors to the MPAA, RIAA, and BSA fight against piracy (They are "partners" with microsoft and several media companies) and actually pride themselves in turning in their own customers. I sat there with my mouth open in disbelief during that teleconference.

      Why do you think the media companies and software giants are "partnering" with lots of the connectivity companies and buying their stock in large enough blocks to get voting rights? it bypasses all the hard stuff and gives them the info they need without delay and effort.

      --
      Do not look at laser with remaining good eye.
  4. "Those Cox-uckers!" by dosius · · Score: 4, Informative

    I hear this from Shaw and Cox users all the time, they're getting shitograms from the ISP over their heavy bandwidth usage. Well, Verizon's never bitched at me and I have full uplink running almost 24/7. This was true even when I had a residential line.

    -uso.

    --
    What you hear in the ear, preach from the rooftop Matthew 10.27b
    1. Re:"Those Cox-uckers!" by Dutch+Gun · · Score: 5, Funny

      Please mod this "-1, paragraphs are your friend"

      --
      Irony: Agile development has too much intertia to be abandoned now.
  5. really by Anonymous Coward · · Score: 2, Insightful

    ISP's have been limiting dl/ul for like....forever.

    Since when does this make it onto slashdot???

    Now.....TRUE unlimited speeds/bw....that would be a story.

    I'd sign up.....five days ago.

  6. How many? by Ungrounded+Lightning · · Score: 4, Interesting

    Comcast says that only .01 percent of its 11.5 million residential high-speed Internet customers fall into this category.

    ONLY 1,150 customers are at risk of being cut off?

    Comcast has an interesting definition of "common carrier". I wonder if the courts will agree with it...

    --
    Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
    1. Re:How many? by mastershake_phd · · Score: 2, Insightful

      ONLY 1,150 customers are at risk of being cut off?
       
      Apparently a large percentage of them are here on Slashdot.

    2. Re:How many? by Snover · · Score: 3, Informative

      No. 11500000 * .01% = 11500000 * .0001 = 1150
      Do you work for Verizon? ;)

      --

      [insert witty comment here]
  7. Re:A /. dupe, what else is new by Creepy+Crawler · · Score: 5, Interesting

    Ok. You buy a 1 year subscription to a 3Mbps-down/256Kbps-up line. You are told, along with adverts claiming it is an unlimited line.

    They disconnect you for unspeakable limits. That is called FRAUD. No ifs ands or buts.

    If they cant maintain profitability on selling those lines for whatever they do, too bad. Not my problem. if they can only sell 512Kbps sync and keep it truthful and honest, all the better.

    If the telcos DSL circuits can do it, why not the "Pig"?

    --
  8. "Reserve the right to terminate at any time..." by Oz0ne · · Score: 3, Insightful

    For any reason...

    That's how this works. That's the only way this works. They can advertise whatever they want, but as long as their contracts have that little clause in them, it really doesn't matter WHAT they advertise.

    1. Re:"Reserve the right to terminate at any time..." by Whiney+Mac+Fanboy · · Score: 2, Insightful

      They can advertise whatever they want, but as long as their contracts have that little clause in them, it really doesn't matter WHAT they advertise.

      Uuuh? You serious?

      Say verizon advertises an ADSL2 24 / 1 Mbps unlimited service, but the fine print actually says "we'll send a kitten to pick up any packets you print out on wedensday afternnon". Would that be cool?

      It does matter what they're advertising. If the service isn't unlimited, they should advertise it as "up to unlimited" (similar to "up to 256kbps" claims, where you may get as little as 35kbps if you've got crap copper/etc).

      False advertising is false advertising, clause or no clause.

      --
      There are shills on slashdot. Apparently, I'm one of them.
    2. Re:"Reserve the right to terminate at any time..." by melchoir55 · · Score: 5, Insightful

      No, it doesn't work that way. They can say whatever they want in their contract and you can sign it, but if just because you sign it does not mean the contract will hold. There are things a contract cannot do. Even if the contract explicitly states it and the person signs it, the contract can still be considered void if the contract violates a law. If I sign a contract that says "We reserve the right to enslave you at our discression", that contract WILL be considered void and they will be arrested if they try to act on it.

      There are rights you cannot make people sign away. "Reserve the right to terminate at any time..." does NOT equal "Reserve the right to terminate for any reason..". False advertising is a violation of law and cannot be gotten out of, no matter how fancy your contract is worded.

  9. All symptoms of a larger problem. by ZachPruckowski · · Score: 5, Insightful

    This and the net neutrality fight tell us something - the ISPs are not prepared for a large surge in bandwidth. Despite having about 10 years notice and charging up the ying-yang in many places, they're still not ready to provide the necessary speed to even those areas of the country they currently cover. When ISPs tell customers "5 Mb/s", they really mean "5 Mb/s, once in a blue moon, otherwise 512 kb/s normally and maybe a 2-3 Mb/s burst at times". 250 GB a month is only about 756 kbps. When customers realize this, there's gonna be a problem.

    250 GB/month is not going to sound excessive when we start rolling out movie downloads in HD (that's 12 movies), or Steam-like solutions take off, or people start using things like Skype. Nowadays, your game console, your HD-DVD player, and your DVR/cable box want Internet access to get patches or content, and these massive numbers are getting more and more reasonable. This shouldn't be a sign to Comcast that users should download less, it should be a sign that they need to upgrade their networks drastically and fast.

  10. No cap for iTunes I'll bet by rueger · · Score: 3, Interesting

    "...even if only a tiny fraction of customers are downloading enough to trigger the policy, that will probably change as more entertainment moves to the Internet."

    If you're downloading gigabytes of movies and music from a service that the RIAA or MPAA approves of then suddenly bandwidth caps will cease to be an issue.

    I doubt that anyone will ever get a takedown notice from their ISP for excessive iTunes usage.

  11. Re:Thi is new how? by QCompson · · Score: 5, Funny

    I'm surprised that people don't expect this to happen when they use too much bandwidth.

    Yes, it's strange. It's as if they were told they had unlimited internet access.
  12. Trying to weed out least profitable customers by techmuse · · Score: 4, Insightful

    It seems like they are simply trying to eliminate customers who are unprofitable, or not very profitable. They have to invest much less money if they get rid of the people who actually USE their service, rather than just downloading the occasional e-mail or web page. You can offer unlimited bandwidth if no one uses it. This is very much like the cell carriers dropping support for users of older phone technologies because those users don't purchase extra services.

  13. Re:Net Neutrality... by The+Zon · · Score: 5, Insightful

    Yes, because I'm sure they'll take the money they get from content providers and pour it into upgrading their network. You know, so that they can handle enough bandwidth that they don't have to charge the content providers anymore.

    Oh, wait. That would cut off a source of income. Without net neutrality, they'd have a distinct profit motive to never upgrade.

    --
    Some attitudes replaced or by cgi optimizes
  14. Re:A /. dupe, what else is new by ZDRuX · · Score: 2

    Basically another Bittorrent user gets pissed that Comcast doesn't want them pulling down a terabyte every month ...
    And why shouldn't they? Most ISP's advertise their service as "unlimited" yet they aren't. So why shouldnt the customer be pissed off?
    Nobody can say the customer should download "reasonable" ammount of bytes, because that leaves too much open as to who believes how much "reasonable" really is.

    The bext thing the ISPs should do is outline exactly how much the customer can download before offering the service or explicitly outlining how much they allow.
    --
    The magical number is: 09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0
  15. sucks to be on Comcast by indy_Muad'Dib · · Score: 2, Interesting

    Brighthouse just finished laying the fiber outside my house, 100/100 for $135 a month, no caps no limits

  16. Asshatery by Trendy.Ideology · · Score: 2, Informative

    The CSB (CocksuckingBastards) at TWC(TimeWarnerCable) with Roadrunner "Quarantined" our modem because of bandwidth usage. Needless to say I was outraged and am still strongly considering a switch to ADSL. Oh, and they've still ignored my request for a copy of their TOS EULA and Fair Use policies. Their service sucks, it goes down randomly, and I've had more intelligent conversations with a rock than with their support centers.

    --
    In the end, the only thing that matters is how much fun you had.
  17. The solution... by Nutty_Irishman · · Score: 3, Funny

    Download midget porn, it takes half the time (and bandwidth)!

    Ya, I've been saving that line for a long time....

  18. And this is yet... by Creepy+Crawler · · Score: 3, Insightful

    Another reason why Triple Play sales pitches are HORRIBLE.

    Cable line has been "exceeded". They then hijack your other 2 services for leverage.

    It's free, until you use it.

    --
  19. it has to be said by indy_Muad'Dib · · Score: 5, Funny

    you've been cox-blocked

  20. I really don't have a problem with the policy, by Jeff+DeMaagd · · Score: 2, Insightful

    but I do have a problem with how they handle it. I mean, they don't specify a limit, it's basically a nebulous figure, and that they aren't clear at all about this in their marketing. I mean, if they don't mean to say that always-connected is for always maxed, then they shouldn't use weasel words in the fine print. The claimed interpretation of "unlimited" is that the connection is basically always on, as opposed to dial-up of old where you were allowed a certain number of hours. Of course, they know that unlimited also gives an impression of not having a bit limit either, but they never do anything to prevent that impression except in said fine print.

  21. Re:over-bandwidth notices by evought · · Score: 4, Interesting

    I got my Internet access cut off by a local DSL provider a little while back because of a sudden bandwidth spike. They had noticed that my account had suddenly gone to the top of their bandwidth-usage chart and stayed there. They informed me that the account had been suspended because of a "probable virus infection". At first I thought that they were just having problems with (legitimate) torrent use, but I did have a Win2K box up at that point to run some software my wife needed for work. Lo and behold, despite patches and security, the box had been owned. I told them I had taken the 2K box off-line (booted it back into Linux and the other box was a Mac) and they immediately reactivated the account.

  22. Don't feel TOO sorry for these peple by salahx · · Score: 2, Interesting

    While perhaps the ISP's have "invisible" quota, the people being affected by this are downloading truly pathological amounts: enough to fill modern hard drivers SEVERAL times over in a month.

    On a 6 Mbps/s connections, if you did nothing but download all the time, you'd be downloading a little less than 2 Tb a month, roughly 4 for 5 hard drives worth (at today's hard drive sizes). That a over 200 double-layer (9G) DVD, 450 regular DVD's, 3,000 audio CD, hundred for thousands of DVD's. You could download every Linux distribution ever made with room to spare.

    The people getting these notices and having their connections shut off have been approaching a MINIMUM of 1/3 this capacity (given a casual survey of those who got letter on DSL Reports and other forums), and note that these people got a at least 1 warning informing them of this.

    This is truly staggering, even for the heavy downloaders here - even the warezers - you monthly download is probably WELL under that. (Even if you have no life at all you still need to time watch/play your downloads).

    Even if the ISP said there were an "all-you-can-eat", there people are well beyond that. Even the big downloads might bring an elephant to the buffer and still not get thrown out (suspended), but these people are brining herds of elephants in, and then when their elephants are full, having them throw up over the buffet and repeating.

  23. Re:Linux ISO's... by djupedal · · Score: 2, Interesting

    'I download a lot of Linux ISOs...'

    From the ISP's POV, not at all the same as a lot of movies. Not all content moves across the 'net in a similar manner.

    Those ISOs are relatively light-weight in terms of xfer overhead. You can pull them down all day and not get any attention, but if you start anything that even barely reeks of streaming or multi-media, you'll trigger a flag that puts you in line for being throttled back.

    Try it and see :)

  24. Welcome to the real world... by u-235-sentinel · · Score: 5, Informative

    I'm glad to see this finally on Slashdot. I've been pushing for Comcast to provide full disclosure since I was terminated. I didn't have DSL in my area until last Monday so now I'm not dealing with 28.8 speeds. While this may be legal, I'm hoping Comcast will come clean. I really appreciate Carolyn from the Boston Globe for publishing the story. There are many other articles coming from various consumer advocate groups in the next couple months so stay tuned.

    Since Comcast disconnected me in january, I've found dozens of people who have been disconnected across the country. What's amusing is Comcast is untilling to disclose what "Acceptable Use" is. They only point to their AUP/TOS on their web site and tell you to read it and follow it. Cox Communications and other reputable providers will tell you what Acceptable is in real numbers (50 Gigs a month, 80 Gigs and so on). Comcast will ONLY tell you an example of what Abuse is.

    They say an abuser downloads 256,000 photos or 30,000 sounds or 13 million (that's right, million) emails a month. So on my blog I posted what Comcast is saying in english. Abusers of their system are downloasing around 200-250 Gigs a month which is 100 times more than their "average" user. So the average user is only downloading about 1 - 2 Gigs a month. Hardly using the service in my book. Not really streaming video, purchasing movies from Amazon.com Unbox or anything. If you purchase 2 HD-DVD videos from Amazon and download them then you are already violating AUP/TOS with Comcast. Tonight I've updated my blog to include stories of other's who are providing videos for download online.

    I've posted my story on the web at my blog. I'm hoping to get the word out and have people look at fiber networks such as Utopia. Their fiber infrastructure provides choices. If a company (such as Comcast) is abusing customers, they can choose another. Of course having a 1 gig pipe to the house is also faster than anything Cable can provide. Must be why Verizon is rolling out FiOS.

    Anyway, Major Kudos to Carolyn at the Boston Globe!

    --
    Has Comcast disconnected your Internet account? Same here. You can read about it at http://comcastissue.blogspot.com
  25. Re:No cap for iTunes I'll bet by Perseid · · Score: 4, Funny

    You would have to be one rich SOB to legally utilize as much bandwidth as I do.

    I mean...I don't do that sort of thing. Why are you looking at me like that?

  26. Bandwidth tariffs to explain ambiguity? by LighterShadeOfBlack · · Score: 4, Interesting

    I find it ironic reading stories like these where an unlimited account is told his account is in fact limited. My own broadband account is supposedly limited to 30GB a month, at which point I'd effectively be capped to 56k speeds. At the time I started the account broadband had only just been introduced and uptake was slow, the ISP said the limit most likely wouldn't be enforced for a few months. It's now over 3 years later and I've not once been capped, despite going over the 30GB limit numerous times, quite possbly 11 months per year (to give you an idea, I've downloaded nearly 2GB today). This includes P2P, various media streams, and everything else from HTTP and FTP to games etc.

    The thing is, I do 90% of this downloading between 11pm and 7am, using timed download managers and just starting P2P software before I go to bed. It seems logical (to me at least) that the ISP is internally using come kind of tariff system to downplay the effect of my broadband usage at off-peak times when I'm basically not affecting contention ratios or anything else. If such a system were being used in this case it could also explain why the ISP is unable/unwilling to provide a hard limit on bandwidth. There must be dozens of people on /. who work for ISPs, any chance of a confirmation/denial on my theory?

    --
    Spelling mistakes, grammatical errors, and stupid comments are intentional.
  27. Welcome to the rest of the world by Namarrgon · · Score: 3, Interesting

    Here in Australia, all broadband is limited by a quota. The same is true of much of the rest of the world, outside the US.

    A big reason for this (as it was explained to me) is that apparently the US (or US networks) charges other countries for data transmitted from the US (though that didn't stop local AU providers from charging us equally for Australian content, or even content cached locally by the ISP). I'd be interested to hear someone confirm or deny this theory.

    As for limiting a cable user's volume, remember that unlike other transmission methods, their bandwidth is shared with other cable users on the local loop, so they *can't* all get full line capacity. If one user tries to max out the cable continually, it's hardly fair on his neighbours.

    I certainly agree that the cable bastards could be much more upfront about these implied limits in their contracts however.

    --
    Why would anyone engrave "Elbereth"?
    1. Re:Welcome to the rest of the world by silas_moeckel · · Score: 2, Informative

      Those limits are directly in the pricing, Comcast does not mention them and I believe is using the boilerplate we can cancel you at any time for any reason clause in there terms of service. Hopefully the DPUC's (state level monopoly regulatory comities) will pick up on this in the next round of lets keep the monopoly.

      As to pricing from the US, there are three modes, pay for peek megabit delivered on 95 percentile basis, megabyte delivered or statement free. 95th is the most common as it's generally a better deal than megs delivered and statement free requires a lot of footprint in the US and a lot of traffic in each direction. This is the same for US companies except for the tier one providers (tier one meaning statement free and other guy pays peering only) but since there are so many tier one ISP's that can do flat rate pricing it's next to impossible to sell byte limited plans since those same tier one ISP's are also your local DSL provider. It works back to the phone system where the US is one of the few countries where we do not pay extra for local calls even to mobiles with local numbers and that has translated into our ISP's. Really for the teir one players a DSL or cable customer is the small cost of the local connection and then the general cost of running there network and constantly expanding it though thats generally one time charges for cap x to get new faster line cards and / or more channels of DWDM on the fiber they already own or lease.

      --
      No sir I dont like it.
  28. Re:Net Neutrality... by Grym · · Score: 2

    Yes, because I'm sure they'll take the money they get from content providers and pour it into upgrading their network. You know, so that they can handle enough bandwidth that they don't have to charge the content providers anymore. Oh, wait. That would cut off a source of income. Without net neutrality, they'd have a distinct profit motive to never upgrade.

    Yeah, until a few homegrown ISPs come along and offer unrestricted access and properly upgrade their networks to keep up with demand. Sure, such a company's profit margin may be smaller, but they'd make up for it in the hordes of customers switching.

    This honestly has nothing to do with net neutrality. I personally pay $65.00 per month per for premium cable-modem internet from Comcast (internet access is important to me). It's quite a stretch say that they are unable to turn a profit and need to resort to blackmailing content providers in order to upgrade their service.

    -Grym

  29. exponentially? by onemorechip · · Score: 2, Funny
    From the article: "Comcast has a responsibility to provide these customers with a superior experience and to address any excessive usage issues that may impact that experience," Comcast spokeswoman Shawn Feddeman said in a statement. "The few customers who are notified of excessive use typically consume exponentially more bandwidth than the average user."

    You keep using that word. I do not think it means what you think it means.

    --
    But, I wanted socialized health insurance!
  30. Everyone is missing a huge critical point. by SensitiveMale · · Score: 2, Insightful

    These cable bastards need to be raked over the coals for this

    Cable, unlike DSL, is a shared medium. In other words, if some selfish jerk wants to trade torrents 24/7 and max the bandwidth then that can very well impact every other user on that line.

    If their advertisement of "unlimited bandwidth" is several hundred of gigs each month then that is effectively "unlimited."

    In my opinion, it is completely reasonable to threaten to terminate service to people who are, in effect, diminishing the service of others.

    1. Re:Everyone is missing a huge critical point. by Pikoro · · Score: 4, Interesting

      If it's any consolation to anyone, I have a 100Mb fiber optic link (full duplex) at my house.

      Never been hit for any extra charges, probablly do a couple hundred Gigs of data transfer a month on average up and down.

      No torrents here.. way to slow.

      Way back when suprnova was up, I grabbed a torrent of some new game to try out. I left it running overnight for the download only to find that, after I got home from work the next day, I had transfered over 1Tb in the space of about 10 hours. (I have to order all my games via amazon so for me, testing before waiting a week or so to receive something I might not ever play again is worth the risk).

      Anyways, bandwidth isn't a problem here in Japan...

      --
      "Freedom in the USA is not the ability to do what you want. It is the ability to stop others from doing what THEY want"
    2. Re:Everyone is missing a huge critical point. by typicallyterrific · · Score: 2, Insightful

      Then that should be distinguished in their advertising. You and I both understand the limitations of the network and that they are, in effect, 'burst' speeds or 'maximum when no one else in your neighbourhood is using anything" but not everyone else is aware of this.

      Similarly, if I am told "unlimited" and X mbps, why shouldn't I do whatever the hell I want? Thats what I bought on to. As someone else said, it's okay to have limits - you just need to tell everyone else about them.

  31. Re:A /. dupe, what else is new by sumdumass · · Score: 4, Interesting

    You work for time warner? Cause I have had issue with them and both times I've been told it was listed on the CD that came with the internet, I had to click yes to install the software. I should have read it.

    I then replied that I didn't install the software because I don't want your stuff on my computer. And the other time, I simply reply, your installer loaded the software and clicked on everything. Did he agree to something On your behalf?

    both times, the issues were taken care of with the asumption that I knew better now. But you sound a lot like the guy who asumed I clicked on something.

    Now verizon, they specificly told me one thing to take their service out and then told me another afterwards. I specificly asked them on the service's uptime because I was going to run a server on it. I specificly asked them if there was a problem with that and they said no and asured me they had good uptime. I also have this on recording. Now when I got my pachage to install the service, there was a letter with my DSL contract in it. It says in the contract that I'm not allowed to run any server of any kind on the conection. I called and asked about it, They said it was the standard agreement and wouldn't do anything about the server because we had spoken directly about it. Of course i recorded this too.

    So, I am waiting for someone to say something this time and I will just take them to taks for it. Although, My service with verizon has been better then with Time Warner and the uptime has been better (for my area). No complsints so far (from me or them).

  32. Isolated Aussies by RallyDriver · · Score: 3, Insightful


    Given the relatively limited bandwidth going in and out of Australia, and that 99% of the world's websites are at the wrong end of that, there is arguably some justification for this. Still inconvenient though.
    </devilsadvocate>

    1. Re:Isolated Aussies by digitalchinky · · Score: 3, Informative

      No, not really, most of it is dark fiber. It is corporate greed. This becomes far more apparent if you travel to Asia (Just a couple of hours flight time away) Without wanting to sound like I'm dissing my own country, Australians are drip fed technology by a small number of corporate players.

      GSM is a good example - SS7 being a rather essential component, SMS happens to be part of the payload running over that beast. Given the cost of phone calls and monthly rental charges, the rate to send 1 text is a very tiny fraction of a cent. How much do they charge? When I left Australia it was somewhere around 25 cents per message. No idea what it is now. Here in Asia for about $5AUD I can send an unlimited number of messages per month.

      I sometimes wonder if it is simply because the masses have no idea how the technology really works, or they are *ahem* to apathetic to care.

      The fiber running between

  33. Re:Linux ISO's... by ehrichweiss · · Score: 2, Informative

    From the ISP's POV, not at all the same as a lot of movies. Not all content moves across the 'net in a similar manner.

    Those ISOs are relatively light-weight in terms of xfer overhead. You can pull them down all day and not get any attention, but if you start anything that even barely reeks of streaming or multi-media, you'll trigger a flag that puts you in line for being throttled back.

    I call shenanigans. I've worked for an ISP on more than one occasion and the method you speak of consists of analyzing every single byte of every single user in real time and that's simply not going to happen.
    --
    0x09F911029D74E35BD84156C5635688C0
  34. Re:over-bandwidth notices by value_added · · Score: 2, Interesting

    At first I thought that they were just having problems with (legitimate) torrent use, but I did have a Win2K box up at that point to run some software my wife needed for work. Lo and behold, despite patches and security, the box had been owned. I told them I had taken the 2K box off-line (booted it back into Linux and the other box was a Mac) and they immediately reactivated the account.

    After which your DSL provider's technical support people informed you that your Linux box is not supported. :-)

    Reading some of these anecdotes reminds of my dial-up days. I live in a small resort-ish community where, prior to SBC and Adelphia/Comcast's arrival, there was a single locally-owned mom and pop ISP. During my years with them, I never experienced a rate increase from the $18 per month I was paying, or a single busy number, delay in connecting, authentication, drop or any other sort of problem. I was able to download/upload All I Could Eat from usenet (the Supernews usenet feed was provided for free) and regularly did so.

    Now I'm subscribed to SBC DSL with whom I regularly encounter problems of all sorts. The first year or so, my connection ran at about 90% of advertised. Then it dropped to 60%. Their NNTP feed as next to useless (even for text-based groups), so I incurred the additional cost of ten bucks per month for a premimum usenet service, which soon got throttled on my end. I eventually upgraded to an Uber-Premium DSL account with fixed IPs and and double the bandwidth (for twice the price, of course), and then watched the process repeat itself.

    The irony is that my habits have long since changed and I have little need or interest in downloading anything other than an occasional ISO over HTTP. For that I'm paying what I consider an exorbitant sum. The commercials on TV make me wonder whether I'm missing out on some great fun, but the reality is that from a consumer perspective, we all hate our providers and we resent the added costs and decreasing level of service. Even more, I think we resent their resentment of us.

  35. DSL is shared too in a way by tepples · · Score: 5, Informative

    Cable, unlike DSL, is a shared medium. In other words, if some selfish jerk wants to trade torrents 24/7 and max the bandwidth then that can very well impact every other user on that line. ADSL is just as much a shared medium, as all customers share the DSLAM's upstream connection.
    1. Re:DSL is shared too in a way by Macthorpe · · Score: 3, Informative

      I don't have any mod points but I can say that this is spot on, except that it applies to both upstream and downstream, at least here.

      Over here in the UK, companies advertise contention ratios (usually 50:1 or 33:1) with their broadband. That means in effect that if everyone is downloading all at once on your DSLAM in the exchange, your 8Mbps line is suddenly only 242Kbps. This rarely happens, but it's something to bear in mind.

      --
      "It does not do to leave a live dragon out of your calculations, if you live near him." - Tolkien
    2. Re:DSL is shared too in a way by AK+Marc · · Score: 2, Interesting

      ADSL is just as much a shared medium, as all customers share the DSLAM's upstream connection.

      ADSL is not shared at all. The network upstream might be oversubscribed (and by might, I mean that everyone does it). That is not a shared medium. That is an oversubscribed upsream connection. From the central point of connection to the user, cable is shared and DSL is not shared. What happens above that is a business decision, not the technical constraints of the delivery method.

  36. Just to put this all in perspective... by amper · · Score: 4, Informative

    I used to run an ISP, back in the day. When I became aware that some hosting services providers were capping bandwidth and charging per unit of served data, I started to do a few calculations.

    Hmm, let's see. A typical T1 line delivers data at the rate of 1536 Kbps (don't bother about the extra 8Kbps, OK?). So, that's 1536000 / 8 / 1024 ^ -2, or a whopping .1831 GBps, or 10.986 GB/min, or 659.16 GB/hr, or 15819.84 GB/day, or 474,595.2 GB/mo.

    That's over 474 Tera-frickin-bytes with a capital B every month. On a single T1.

    Now, back in the day (mid 90's), a top-tier provider T1 Internet access port cost, what--say, 1500 USD/mo including the local loop? For the math-inclined but time-challenged, that's about .0003 USD per megabyte of data, no? Three hundreths of a cent for a megabyte. When I realized these figures, it just didn't seem...honorable...to charge users for the piddling little amounts of traffic generated by their servers.

    I think the cost structures of a company like Comcast might offer them some economies of scale, but hey, let's be generous here and give them the benefit of the doubt. Let's say Comcast has to get all of it's backbone bandwidth from T1's, and they have to pay another provider for it. Let's say that the average Comcast Internet customer pays about 52 USD/mo for the dubious privilege (which is about what they actually charge here in New Jersey, the last time I looked). We'll take that 52 bucks and give up half in administrative overhead. So, our 26 USD/mo buys us 86.666 GB of data each and every month.

    Now, Comcast would have us believe that their average user consumes according to the estimates here, about 1% of the data that so-called abusers consume. Comcast admits that these abusers make up approximately .01% of their subscriber base. The estimates tell us that the abuser consumes 200 GB/mo, the average user 2 GB/mo. So, of their stated 11.5 million customers, about (and I'm not actually a statistician, so forgive me, here) 1150 are consuming a total of 230,000 GB/mo, while only paying for a bit less than half of that, or 99665.9 GB/mo. Meanwhile, Comcast is collecting 26 USD/mo from the other 11,498,850 customers, who are paying for a grand total of 996,559,334.1 GB/mo.

    So, Comcast's revenues from all of this total 299,000,000 USD/mo when, if those "abusers" were paying for their rightful share, Comcast would be making (and here, let's make the abusers pay triple to cover it all) 299,059,800 USD/mo. Is Comcast really going to whine over a loss of revenue of 59,800 USD/mo over a 300 million dollar a month revenue stream? It would appear so!

    Now, what was I saying about the cost of backbone bandwidth? Ah, yes...Comcast, having to provide a total of 996,789,334.1 GB of bandwidth a month, needs to install 2100 T1 lines to cover it all. Let's go nuts here and suggest that Comcast actually needs double that to really cover it. So, Comcast pays out 4200*1500, or 6,300,000 USD/mo to cover their backbone (though, of course, not all the traffic actually leaves Comcast's network).

    Ergo, in our hypothetical situation here, Comcast is making 292,700,000 USD/mo from their Internet services, while their users are leaving the backbone network at 50% utilization.

    And they're complaining about 1150 users losing them 60 grand a month?

    Anyone who knows even the slightest little bit about how the Internet works and is paid for can see how patently ridiculous all of this is. Yes, the numbers I'm using here are widly skewed, but mostly in favor of Comcast. Even if you double the costs and halved the revenue here, Comcast would still be making an fscking /bin/sh load of money, which of course is actually the case. According to what I see on Yahoo! Finance, in the trailing twelve months, Comcast, as a company, made a profit of 2.24 billion USD on revenue of 24.97 billion USD. Are they honestly claiming that they can't make their network perform? Boo fscking hoo. Not all of Comcast is an ISP, but they soon will be. Better string that fiber a bit faster, boys...

    1. Re:Just to put this all in perspective... by amper · · Score: 2

      Ah, I just found the bizarre early morning hour errors in my math. If a T1 line delivers 474,595.2 GB/mo of data and costs 1500 USD/mo, then it actually costs something on the order of .000 003 USD/MB of data.

      And that 26 USD/mo actually buys 8226.31679 GB worth of the T1's bandwidth every month, not 86.666 GB. Not sure how that happened, but hey, I should be sleeping...

      You still get the idea.

    2. Re:Just to put this all in perspective... by amper · · Score: 2, Informative

      So, to restate...

      The "abusers" are still only using up 230,000 GB of bandwidth, but they're paying for 9,460,264 GB, and change.

      The normal users are paying for 94,589,540,100 GB worth of bandwidth, but only actually using up 22,997,700 GB.

      So, Comcast needs to provide a total of 23,227,700 GB of bandwidth every month, which would take about 48 T1's worth of bandwidth.

      But the customers are paying for 94,599,000,364 GB of bandwidth, so even if Comcast had to cover the whole kit and kaboodle at a 1:1 ratio, it would take 199,325 or so T1's, and still only cost them about 298,988,612 USD in bandwidth at our bizarrely inflated rate for backbone traffic.

      So they'd break even. I think my point is still made.

      Still, I *do* need that sleep...

  37. Re:But you're lucky by bhiestand · · Score: 2, Insightful

    200 billion? That's almost half the American defense budget..
    Shit, your defence has a 400 billion budget? Thats insane! Actually, it's more like $500 billion for 2007. In comparison to previous empires, though, this is remarkably low. Consider that it is only roughly 4% of the GDP, and the two biggest spending areas are benefits/compensation for soldiers and R&D. Imagine if 4% of your economy could guarantee the ability to absolutely destroy any nation that opposed you. I would call it a remarkably good deal. Of course it's only this low because the US spent so much on R&D and infrastructure during WWII and continued it through the Cold War.

    Of course I'm not saying it is a small amount of money, but it is relatively small when compared to the economy and military capabilities. Of course we all know that, in a perfect world, a military should not be necessary and $500B/year could be used to make significant advances in technology, science, and infrastructure, but that's more of a political and ideological discussion.

    Personally I don't think it's wise to cease developing a military when other nations are making dramatic leaps and bounds in theirs unless the effects of the military spending is severely impacting an economy.
    --
    SWM seeks new sig for a brief fling
  38. Re:Welcome to the rest of the world NOT by Eivind · · Score: 3, Insightful
    No, it doesn't make sense to sell a plan as "unlimited", and then pull users for using "too much", while simultaneously refusing to come out openly stating what exactly is considered "too much".

    It makes *perfect* sense to have one or more plans which are not, infact, unlimited. But when you do, you should have the guts to openly say so, and state up-front what exactly the limits are.

    It's fine to sell "2Mbps broadband, will be throttled to 64Kbps if you use more than 100GB/month", and then enforce that.

    It's NOT fine to sell "2Mbps broadband, unlimited flat-rate", and then subsequently warn and disconnect users for using "too much" bandwith.

    It's ok to have limits. Just be honest about it. Saying one thing in the comersials and another thing to customers who use a lot of bandwith is fraud, plain and simple. If you claim to be selling an unlimited plan -- you better actually *do* that.

  39. Re:Welcome to the rest of the world NOT by clark0r · · Score: 2, Interesting

    I also live in the UK and haven't had any problems with downloading ~500GB/mo for over 4/5 years, and I've had my cable connection for as long as it's been available. Our ISP played about with limits for a while, but then they dropped them again less than 6 months later, in that time, I never heard anything from them. BTW - if you're in the UK and you're on 2mbps, unlucky. 20mbps is what I have at home and it's only £40/mo. Suggest you start looking for a better ISP!

  40. Re:But you're lucky by grimwell · · Score: 2, Insightful

    Actually, it's more like $500 billion for 2007. In comparison to previous empires, though, this is remarkably low. Consider that it is only roughly 4% of the GDP


    Isn't that statement a little dishonest? GDP is a measurement of good&services produced by a country. Saying 4% of that was spent on defense isn't accurate; the federal government doesn't have the entire GDP available to spend, they only have the federal budget available to spend. And I don't believe the federal budget is included in GDP calculations.

    A better comparison would be percentage of federal budget spent on defense compare to previous empires' percentage of budget spent on defense.

    Or you could say for $500 billion spent on defense which created $X of good&services and that comes out to be Z% of the GDP. I would be interested in knowing values for X & Z.

    I think I know what you are trying to doing "X% of the economy is put towards defense" but your math doesn't jive... there isn't $13 trillion in circulation, dollars get "re-used"(I forgot the proper term for it).
    --
    If the govt becomes a lawbreaker, it breeds contempt for law, it invites man to become his own law, it invites anarchy
  41. Re:Linux ISO's... by haihainicknameused · · Score: 3, Informative

    well I work at an ISP atm (tho a small one and in a country most of you don't know exists). there is a lot of hardware out there that shapes traffic. currently we're using Allot Netinforcers. They are funny in the way that they can input rules like 1. max 20 P2P session per IP. 2. high priority download from speedtesters around the world. (so the customer always thinks he has uber speed) 3. have different rules for ip ranges. (buisnesses that pay more get more) 4. down throttle P2P upload. (what ISP really has any wishes that other people can download "mostly illegal stuff" from their net) 5. high prio on HTTP Streaming. and it all works in real time.

  42. Well, it's THEIR network. by s31523 · · Score: 2, Insightful

    Well, I am not one for arguing for big business, but it's their network. They don't want to impose hard limits but reserve the right to maintain quality of service. We have all been pissed off sitting there trying to check a quick email only to get the "thinking" status from the browser followed by a timeout error. So, as TFA says:
    You look at it and see there's some two to three people in the neighborhood or a college dorm . . . and what they're doing is impairing the customer experience for the rest of the people off that node," Davis said. "Then it's a business decision: Do you alienate a small percentage of customers to make your other customers happy?"

    If you have 25 customers pissed off because their $50/month broadband service is constantly slow, and 1 or 2 other people are constantly downloaded 300GB worth of data per month, what would you do? The problem, I am sure is that the situation was not handled with tact and reason. It was probably handled by some schmo customer rep who was like, "naaa, you just download too much, we just can't have that." If a nice polite person got on the phone and explained it just as the guy in the article, then people might be a little more understanding, and if not, tell them to go buy their own T3 line.

  43. Re:But you're lucky by bhiestand · · Score: 2, Interesting
    I know I'm a bit long-winded today, but please bear with me because I think I address these points well.

    Isn't that statement a little dishonest? GDP is a measurement of good&services produced by a country.

    Although that would generally be accepted as a correct definition, it is important to note that the GDP implies slightly more. It is a very good measure of the size of an economy. GDP = consumption + investment + (government spending) + (exports - imports) (thanks, wikipedia). You did acknowledge that I was talking about this ratio being "X% of the economy put towards defense", but the math does still jive because, like all other aspects of the economy, military spending gets re-used. Nearly the entire military budget ends up being spent in stores, real estate, health care, R&D, and even being re-taxed by the government.

    A better comparison would be percentage of federal budget spent on defense compare to previous empires' percentage of budget spent on defense.

    If you could do that accurately, you would be a better man than me, but I don't think it is possible to make that comparison in an accurate way because of the vast differences between our economy and that of say, Rome. Most nations today have central governments that provide goods and services that would not have been expected from the Roman government: health care, organizational dues, foreign aid, tuition assistance and education, and transportation safety and security agencies just to name a few. Most of these did not exist in previous empires, but most of the ones that did were generally paid for by wealthy people, philanthropists, rulers, etc. so military spending should have been a larger proportion of the budget simply because there were less items alongside it in the budgets. As we both know, this isn't the only significant change we've seen lately.

    Before the industrial revolution, the wealth of a nation was generally determined by sufficient food and valuable trading items, such as gold or spices. As the world industrialized, pure production capability become the real standard. Currency no longer needed to be backed by precious metals because the economy would continue producing valuable goods from its raw resources. Of course, as we've globalized and begun to move into a new era, it matters less whether the resources are yours to begin with or where the products are produced, as long as the wealth created by the production trickles back down into your society. This has changed not only the way economies function, but our motives and end-state when it comes to international hostilities.

    Rome conquered lands to plunder resources, capture slaves, and expand their borders. They did have some astonishing advancements, but they primarily maintained their empire with force. America, on the other hand, does not directly acquire conquered lands or plunder resources/people. Instead, it attempts to establish governments that will not only be more favorable to America, but also become trading partners. History has taught us that the best way to seal peace between countries is to ensure the improvement of the economy and standard of living of your opponent after a victory. Because of this, most of America's former adversaries are now allies, trading partners, and economic competitors. One could probably argue that the benefits of trading with Germany and Japan made WWII a profitable venture.

    Since a military can, and is, used to expand, improve, or shape the global economy in a manner favorable to the nation investing in it, I would say that comparing military expenses to the GDP is fair. Not to mention the fact that a strong military prevents or deters the thing that has destroyed countless economies throughout history: [losing] war.

    Of course none of this is meant in a political way. Wars can be just or unjust, just like anything else. I'm just trying to say that America's economy obviously is not struggling because of its military budget and it gets re

    --
    SWM seeks new sig for a brief fling
  44. How it works in the UK. by queazocotal · · Score: 2, Informative
    Most ISPs cap, and the users whine about it.

    However, the ISP is _really_ screwed by their upstream. If they want to sell generic ISP service to anyone in the UK, then they pretty much have only one choice - pay BT for a 'central pipe' - this is a virtual pipe that goes from the linecard at your local exchange, to the ISPs NOC.

    For this 622mbit/s pipe, the ISP is charged the very scary number of 150K pounds per quarter.

    This is about 70 megabytes/second, once all the layers (ATM, IP encapsulation, maximum pipe loading) is taken into account.

    Per month, this comes out to almost exactly 200000 gigabytes.

    That is - assuming traffic patterns were ideal, it costs well over 50p per gigabyte to get that traffic back to the ISP. Letting users max out 8mbit lines will cost you over 3000 pounds per month in bandwidth bills alone _PER USER_.

    Assuming half revenue they get goes to bandwidth providers, half on staff, and half in 'profit' - that's around 3000/6 - 500 'regular users' paying the bills for one heavy user, before you start seeing _any_ possible profit.

    Of course, most users will not do this.

    But, even 30 gigabytes per month means that the ISP is certainly subsidising you, unless you're paying well above the normal market rates, or are in an area dense enough that it pays the ISP to install equipment in each exchange.