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To Verizon, "Unlimited" Means 5 GB

Jason writes "For years there have been stories about people getting their unlimited Verizon EVDO Wireless accounts terminated because of excessive data usage, but Verizon never explicitly said that there is a limit. Now if you dive into the terms of the Unlimited Data Service plan they have put a section in that specifically states that anything over 5GB of data usage in a one month period is considered prima facie evidence that you must be downloading movies, and you will be cut off."

18 of 743 comments (clear)

  1. What the hell? by Vampyre_Dark · · Score: 5, Insightful

    And what if you paid for those movies?

    1. Re:What the hell? by z_gringo · · Score: 5, Insightful

      Somehow, I don't think they care.

      It is just easier for them to sell something called "unlimited" than it is to sell something called "limited to 5GB".

      --
      -- -- Warning. Do not stare directly at the sun.
    2. Re:What the hell? by Cragen · · Score: 5, Informative

      At least they are consistent. Verizon gives you 2GB for your FIOS email account, but will not allow any emails older than 30 days to remain in one's email folders. They are simply deleted after 30.00001 days. Thank goodness for Gmail, and all the rest. Verizon email is simply a waste. Perhaps they really don't want anyone to use. it.

    3. Re:What the hell? by squiggleslash · · Score: 5, Interesting

      I don't think it's "easier", it's "lazier".

      If I were Verizon, I'd be plugging the hell out of the 5G limit. I'd call it "Data 5G" or something similar, I'd describe the kinds of things you can do with 5G. I'd use the term "Effectively unlimited".

      And then after the sheer enormity of that number had sunk in, I'd create a new plan, costing $10 a month more, called "Data 20G".

      Verizon isn't merely being dishonest in calling it "Unlimited", they're also being very, very, stupid.

      --
      You are not alone. This is not normal. None of this is normal.
    4. Re:What the hell? by ByteofK · · Score: 5, Insightful

      Whereas if you are AT&T they expect you to use their email service. While I have about 6 or 7 domains and an account at each of GMail, Yahoo and Hotmail, I thought I would not need to use the free email account they provided me. During a dispute over billing, they implemented a "soft shutoff" which involved nothing more than blocking the email account. As I was oblivious to this move I had no idea they had given us the soft shutoff so when they pulled the plug, it came as a surprise. Idiots. Even more idiotic, after crediting me the $99 breach of contract charge (even though I didn't sign a contract) and the remainder of my bill for the aggro, they realised they had over-credited me and sent me a check for $0.09. The whole billing argument was about the so-called $11 per month landline service which cost me $25. As a foreign national, US resident, they couldn't say I knew or expected the bill to be that much higher including all the taxes. Or it might have been my first phone bill after leaving home. It's crap like this that needs to be clamped down on in this country, not the illegal (or legal!) downloading of movies, music and software.

    5. Re:What the hell? by PopeRatzo · · Score: 5, Interesting

      Now think about how a company like Verizon is going to act when there's no Net Neutrality. How long you think it's going to take before you are so limited by their TOS that you can ONLY do email and web browsing, and only using their email and approved web sites?

      --
      You are welcome on my lawn.
    6. Re:What the hell? by wperry1 · · Score: 5, Insightful

      One word: Accessibility

      I have 2 computers at work, a laptop and a desktop at home, Blackberry, and I occasionally find the need to check my e-mail on a friend's computer. With my e-mail stored on a remote (GMail) server I can get to my current mail from anywhere.

      -----
      WP
      http://www.wperry.net/

  2. Ah memories... by PC-PHIX · · Score: 5, Funny

    Reminds me of some time ago when I got my first hard drive with "unlimited" capacity... and then accidentally filled it up with 5GB of movies in the first few days of using it.

    I vowed next time to get a hard drive with at least twice unlimited capacity.

    --
    Optimist: The thumb drive is half empty! Pessimist: The thumb drive is half full...
    1. Re:Ah memories... by aadvancedGIR · · Score: 5, Funny

      No matter its size, when correctly used, a HD can have only 3 states: still in the box, almost full and dead.

  3. Re:If it has a fixed cost, it has a fixed limit by Enfors · · Score: 5, Insightful

    That's totally besides the point. If they say it's unlimited, then it should be unlimited. It may be a bad idea business wise for them to provide ulimited bandwidth for a fixed price, as you correctly point out, but that's their problem.

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    -Enfors-
  4. False Advertising by Silver+Sloth · · Score: 5, Informative

    Doesn't the US have somethign equivalent to the British Trades Description Act. If they tried selling 'unlimited' internet access with a limit in the UK it would be, de facto, illegal, whatever the small print.

    --
    init 11 - for when you need that edge.
  5. Re:Forgive my statistics, but... by Anonymous Coward · · Score: 5, Insightful

    Your assumption is where you made your mistake. You pulled 75% out of the air with no basis for doing so. What if bittorrent was 99.9% of the bandwidth used? Your case resting would be completely incorrect.

  6. Re:Let me get this straight: by CliffSpradlin · · Score: 5, Insightful

    Yes, they will cut you off, but not because they assume you're pirating movies.

    If you read the actual terms you'll see this:

    Examples of prohibited uses include, without limitation, the following: (i) continuous uploading, downloading or streaming of audio or video programming or games;

    Basically, they don't want you using the internet to purchase movies or music from anyone other than Verizon. It's an incredibly anti-competitive action.

  7. Purpose is plainly stated by wombatmobile · · Score: 5, Informative


    Paragraph 1 of the Verizon terms state plainly that the Unlimited plain means unlimited bandwidth for a particular small set of uses:

    Unlimited Data Plans and Features (such as NationalAccess, BroadbandAccess, Push to Talk, and certain VZEmail services) may ONLY be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email, and individual productivity applications like customer relationship management, sales force, and field service automation). The Unlimited Data Plans and Features MAY NOT be used for any other purpose.
    1. Re:Purpose is plainly stated by squiggleslash · · Score: 5, Funny

      Our new car* can drive faster than the speed of sound**, to anywhere on Earth***, and carry as many passengers as you need****!

      **** Limit of four passengers
      *** Scope of car limited to that part of Earth that includes the city of Detroit and surrounding areas
      ** Speed limited to 70MPH
      * Not a car

      If you advertise "Unlimited", and it's not unlimited, you're lying. Putting it in the small print doesn't make you honest, it's an admission of guilt.

      --
      You are not alone. This is not normal. None of this is normal.
  8. I once got paid to quit by Anonymous Coward · · Score: 5, Interesting

    Reminds me of an ISP in Germany that offered unlimited broadband for cheap 7 bucks a month.

    They also gave me a brand new VoIP-enabled wireless router as a welcome present and didn't even charge for the first 3 months.

    After 5 months that guy calls: "I want to talk to you about your DSL plan [...] over the past months you've been downloading an average 181 GB a month [...] up to 243 GB [...] bla bla bla"

    He then offered me 100 bucks if I agree to quit the plan immediately and never come back.

    So:
    State-of-the-art VoIP-router: 0,00$
    5 months of downloading TV series: -14,00$
    Getting paid to leave: : +100,00$ (priceless)
    ---------------
    all of the above: +86,00$

  9. Re:.ca by Gordonjcp · · Score: 5, Funny

    Do you remember what the outside looks like?

    Of course he does, he's got all these movies of it...

  10. Re:This is 2007. by aclarke · · Score: 5, Insightful

    It doesn't matter if it doesn't affect 99.99% of their customers. It's still not unlimited, which is what they're advertising. It is a Big Deal for that 0.001% (higher really) of people who DO go over the value. One of my friends just got kicked off Verizon's service a couple weeks ago. He's a software developer, works at home a lot, and livs in an RV. This service SHOULD have been good for him, but after downloading a few TV shows from iTunes (NOT P2P, notice) and a couple Linux ISOs or whatever, he suddenly got booted. They didn't even give him an option to pay more and stay on the service.

    That's no "unlimited" in any real sense of the word. I don't think anyone would reasonably fault Verizon for putting a 5GB limit on their plan. To call it unlimited though is disingenuous, no matter what the fine print says, and to not offer any other more expensive options for those who do go over the limit is just stupid.