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Hi, I'm a Mac, and I'm Your Enterprise Computer

Esther Schindler writes "Not just another 'why big companies should adopt Macs' article, CIO is running a piece assuming that Macs are already on the way in the door. Hi, I'm a Mac, and I'm Your Enterprise Computer offers advice to IT managers about how to integrate Apple systems into the existing IT infrastructure, and offers hints from leading Mac OS X experts on configuring those systems once they've arrived. '[A] key element in corporate Macintosh adoption is the importance of third-party software and custom solutions. They can help smooth the way for integrating Macs onto the network. While specialists say they wish third-party support were greater, the openness of the Mac makes correcting issues possible. Don't discount the lure of the well-worn path that draws and then traps your IT staff into familiar habits.'"

12 of 469 comments (clear)

  1. Re:Enterprise Central Management by DurendalMac · · Score: 5, Informative

    Remote Desktop can be configured on any OS X computer to allow connections from regular old VNC apps. I've used a free program called "Chicken of the VNC" to connect and it works great. In addition, you've got a standard POSIX layer for remote administration through the shell. I don't see what you're complaining about.

  2. Apple Remote Desktop, VNC by CheeseburgerBrown · · Score: 5, Informative

    Using Apple Remote Desktop (for OS patching, application installs, configuration) or any of several open-source VNC solutions (to help lost users by taking control of the machine) remote management of enterprise Macs is not only possible, but easy.

    I manage a small cluster of Macintoshes (for video production) in a 95% Windows shop. If anything, I think I have a far easier time than the IT Service that maintains the Windows machines (they often have a lot of complex licensing issues to wade through).

  3. Do me a favour... by MSFanBoi2 · · Score: 5, Informative

    Someone who has an Enterprise level agreement with Apple, let us know how much an "enterprise" level iMac costs in bulk.

    I know for a fact that both Dell and HP's "enterprise" desktop systems with a 19" flat screen monitor are about $650. (HP DC7700 for example) This includes an Intel Core2 Duo, 1.0 GB of ram, an 100 GB SATA hdd, integrated Intel graphics, and a SATA DVD/CD-RW combo drive. Dell's product is very similar but a little bit less ($750). Both systems as I said, come with a 19" flat screen.

    The cheapest iMac is the $999 iMac, which is only 512 MB (but does have a larger hdd). I'd love to know the corporate pricing. To move to the 19"... add another 200 to that. Still, thats retail store, so someone kindly provide the corporate pricing.

    Till Apple has prices that are similar, no large enterprise in their right minds would make the move, considering most of those, if not all of the fortune 500's are running Windows on the desktop....

    1. Re:Do me a favour... by DurendalMac · · Score: 4, Informative

      Corporate bulk purchases can sometimes wrangle that price down to $900, maybe $850. However, despite what the article says, the experience of just about everyone else in the industry is that TCO for the Macs is much, much lower than that of a Windows box, making the purchase pay for itself after a while.

    2. Re:Do me a favour... by bolix · · Score: 4, Informative

      Absolutely agree with this poster. I work in Academia in an Ivy League which purchases approx $10-15 million of Apple inventory a year. My main gripe is AppleCare. The Dell/HP/Lenovo systems bundle a 3 year warranty, Apple force you to license and purchase 3 year support separately and drive any price differential higher. On the other hand, xservers, xraid and xsan are definitely priced competitively with Dell/HP/Lenovo.

      Furthermore, Apple Enterprise Software Licensing and Sales are outright incompetent. I purchased ARD2.5 one month before 3.0 shipped, Sales backflipped on my eligibility for a "free" upgrade and eventually i gave up chasing down their mandarins, almost as bad as IBM. Nutty scenarios like iLife only bundled with new machines and not with OS upgrades which are stuck with inferior iPhoto etc? Arrgh!

      Apple should stick to the software business and not attempt to niche hardware costs attempting to compete with the marginally profitable Asian manufacturing. Apple cannot compete on the SMB tier.

  4. Re:Higher TCO? by jimstapleton · · Score: 5, Informative

    when I did tech support, our Windows:Mac ratio was probably 10:1

    Our support call issues, excluding hardware, were about 20:1 (windows:mac), but 8:1 (est) hardware.

    The time to fix a Windows problem was usually quicker though.

    "Error 3" popping up when a program crashes usually /is not/ helpful.

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  5. Re:Enterprise Central Management by rizzo320 · · Score: 4, Informative

    No i didn't RTFA, but one of my biggest concerns has always been remote central management in the enterprise structure. IT can't always make "house calls" to each and every computer, there has to be ways of remotely accessing, configuring and maintaining the systems and I haven't seen much that supports OSX. Even with Linux there are tools that allow you to do that, and most all central configuration tools are Windows based.


    There are many applications and platforms out there that do this, including:
    Apple Remote Desktop
    LANDesk Management Suite
    Casper Management Software

    LanDesk is a cross platform solution. There are also management extensions available that allows you to integrate Mac workstations into your existing Microsoft SMS 2003 environment if thats whats being used: http://www.quest.com/quest-management-xtensions-fo r-sms/

    I'm sure there are more out there. Just look. Most of these tools have been available for the last several years.
  6. Re:Enterprise Central Management by Monokeros · · Score: 4, Informative

    You mean something like Remote Desktop's "AutoInstall" feature?
    http://www.apple.com/remotedesktop/newfeatures.htm l#autoinstall

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  7. Re:Enterprise Central Management by nine-times · · Score: 3, Informative

    Apple Remote Desktop is not a comparable product to VNC. It's not like Terminal Services, either. ARD does provide that sort of remote desktop viewing, but it also provides a bevy of other remote-management features, such as being able to install the same package on several machines or running the same script on several machines, using only a few clicks.

    Macs can also connect to Windows AD servers for authentication, and Apple provides their own directory services through their own directory server. Many of the same things can be accomplished, though not always through the same methods.

  8. Re:Enterprise Central Management by amper · · Score: 4, Informative

    Yes, the Mac does that, too. You just need Mac OS X Server and Open Directory, just as with Windows, you would need Windows Server 2003 and Active Directory.

  9. Re:Odd... by SuperBanana · · Score: 4, Informative

    I suppose a university environment is a bit different from a creative environment (at least outside the art/music/etc departments).

    Having worked for an advertising company, yes. Sometimes, if stuff doesn't go out the door on time - millions of dollars are at stake. Advertising industries are highly competitive, even against each other (the vast majority of advertising firms are owned by less than a half-dozen holding companies...and yes, the same 'children' compete against each other.) So whether it is a proposal, presentation to the client, or artwork- if it doesn't leave with the CCO (Chief Creative Officer) on time for his flight, or get downstairs to the courier to arrive at the client or their printing house...shit hits the fan.

    The closest comparison is probably "grant time" in the academic world.

    The art department where I worked were the neediest; they got the fastest computers (and got 'em more often) and they were the only department with gigabit ethernet. When shit broke you had to got to drop everything and get it fixed ASAP. They also tended to have more problems because of more complexity...tons of fonts(and a font manager like Suitcase), old versions of Quark that required Classic...inDesign, Adobe Distiller printer drivers, half a dozen different kinds of printers. Nowhere nearly as complex an software matrix as the copywriters and paper pushers who just need email, Word, Safari, and to be able to print to the laserprinter in the hallway.

  10. PARENT IS BULLSHIT by aristotle-dude · · Score: 4, Informative

    One problem we ran into was network printer drivers.

    For network printing, Mac OS X uses CUPS[1]. And the printer drivers that you download from the manufacturers which are labeled "for Mac" are not CUPS drivers. They're local drivers only (ie. for printers physically connected to the computer with a USB cable). These local drivers can't be used for network printers.
    Look here, here or just f*cking google it yourself.

    From http://www.apple.com/macosx/features/windows/

    Share Printers Macs and PCs can also share printers. Shared Windows printers automatically appear in the Mac OS X Printer Setup Utility so they can be added to the Macintosh as a local printer queue. You can create a queue for as many shared Windows (and Macintosh) printers as you like, and any application that can print on the Macintosh can print to the shared printer.
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