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Steve Jobs Personally Resolves Customer Complaint

An anonymous reader writes "The Consumerist recently published a story about an Apple customer who went through support hell with a broken Macbook. After escalating the issue up the support chain, and a month wait for his Macbook, the guy gave up and simply wrote Steve Jobs a blistering flame-mail. So, was he surprised when Jobs' executive assistant responded back the next day! He got both a brand new Macbook, as well as his old one to copy the hard drive. The guy also responded in a comment, and he turns out to be a slashdotter! He even wrote a journal entry here about the story."

15 of 341 comments (clear)

  1. What if by otacon · · Score: 5, Funny

    How cool would it have been if Steve came to that guys house and rang the doorbell and said "I didn't appreciate the tone of your letter, it was very hurtful." and then just left.

    --
    In a world of acronyms, the words are the real victims.
  2. Re:Did I miss something? by Anonymous Coward · · Score: 5, Funny
    Yes, you missed something, RTFA:

    While I received the reply from Jobs' assistant, Jobs himself came around and personally transfered the data from my old laptop and the new one - only using himself as a computer telepath-to-tcp/ip router.

    After fixing my laptop, Jobs made me a cup of tea & rescued my cat from a tree it had been stuck up for several weeks (using telekinisis). He also fixed a leaking tap, did my old filing & satisfied my sexually frustrated wife. Thanks Steve!
  3. You can bet somebody got reamed... by Mr.+Underbridge · · Score: 4, Funny

    ...and now has an asshole that's about 3 bore sizes larger than it was last week. Yikes.

  4. Re:Nice, but by otacon · · Score: 4, Funny

    Steve Jobs is a deity, He came, he was killed (removed from the company) and returned again with salvation for Apple (iPod, iMac, generally making Apple cool)

    --
    In a world of acronyms, the words are the real victims.
  5. Now, we wait for the Slashdot follow-up story.... by StressGuy · · Score: 5, Funny

    "So, I installed the WGA update and it mistakenly identified my OS as pirated....after two months of trying to resolve the issue through technical support where I was repeatedly assured that, '...we understand problem...send you SUPER DELUXE answer....next day....you betcha!', I finally contacted Steve Ballmer himself. Amazingly, he showed up at my house the very next day!.....and threw a folding chair at me.....so I bought a MacBook"

    [DISCLAIMER: every word of this is BS (duh)]

    --
    A goal is a dream with a deadline
  6. Let's not overlook the phrase, "raison d'etre" by StressGuy · · Score: 5, Funny

    You start using foreign phrases and shit like that and it just oozes class.

    --
    A goal is a dream with a deadline
  7. Re:Did I miss something? by Gerzel · · Score: 4, Funny

    Well I think the confusion here is over the concept that the assistant came to help.

    You see there is more than one Steve Jobs and thus his "assistants" are in fact copies of himself. Thought Apple was outsourcing manufacturing to China or somewhere else? Nope, just a cover ploy to hide the fact that they have a manufacturing plant filled with Jobses.

  8. To be fair... by CdrGlork · · Score: 3, Funny

    Bill Gates did the same thing once. The guy was found dead, strangled with his own Ethernet cable. I TOLD Uncle Chuck to get wireless, but would he listen...? Now it's too late...

  9. And if ... by gr8dude · · Score: 4, Funny

    That can't be Steve Jobs! I heard Steve Jobs is 12 feet tall and shoots lightnings with his eyes, and if he were here, he would fix all your laptops with firebolts coming out of his arse!

  10. Re:Did I miss something? by Jtheletter · · Score: 4, Funny

    He also fixed a leaking tap, did my old filing & satisfied my sexually frustrated wife.
    Damn, that new multitouch feature is amazing!
    --
    -- I'm not a pessimist, I'm a realist. It's not my fault that life sucks so much. --
  11. Are you guys talking about Steve Jobs? by elrous0 · · Score: 5, Funny

    Did I ever tell you about the time Jobs took me out to go get a drink with him? We go off looking for a bar and we can't find one. Finally Jobs takes me to a vacant lot and says, 'Here we are.' We sat there for a year and a half -- until sure enough, someone constructs a bar around us. Well, the day they opened we ordered a shot, drank it, and then burned the place to the ground. Jobs yelled over the roar of the flames, 'Always leave things the way you found 'em!'

    --
    SJW: Someone who has run out of real oppression, and has to fake it.
    1. Re:Are you guys talking about Steve Jobs? by seandiggity · · Score: 3, Funny

      Did I ever tell you about the time Jobs and I were in a production of The King and I? Anyway, on opening night, Jobs chloroforms the entire cast and slowly eats them in front of the audience for two hours. The production got pretty good reviews.

      --
      Geeks like to think that they can ignore politics, you can leave politics alone, but politics won't leave you alone.-rms
    2. Re:Are you guys talking about Steve Jobs? by ttldkns · · Score: 3, Funny

      Did I ever tell you about the time Steve Jobs and I thought about inventing a new slashdot meme where we would post comments which started with "Did I ever tell you about the time steve Jobs and I..."

      --
      How many computers are too many?
    3. Re:Are you guys talking about Steve Jobs? by seandiggity · · Score: 3, Funny

      Well, it's definitely not a new "meme".

      We once had a bachelor party for Jobs. He ate the entire cake before we could tell him there was a stripper in it.

      --
      Geeks like to think that they can ignore politics, you can leave politics alone, but politics won't leave you alone.-rms
  12. Re:Did I miss something? by Captain+Splendid · · Score: 4, Funny

    filled with Jobses.

    All dressed in identical black turtleneck sweaterses, my precious.

    --
    Linux, you magnificent bastard, I read the fucking manual!