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Steve Jobs Personally Resolves Customer Complaint

Posted by samzenpus on from the steve-jobs-my-dishes-need-to-be-washed dept.

An anonymous reader writes "The Consumerist recently published a story about an Apple customer who went through support hell with a broken Macbook. After escalating the issue up the support chain, and a month wait for his Macbook, the guy gave up and simply wrote Steve Jobs a blistering flame-mail. So, was he surprised when Jobs' executive assistant responded back the next day! He got both a brand new Macbook, as well as his old one to copy the hard drive. The guy also responded in a comment, and he turns out to be a slashdotter! He even wrote a journal entry here about the story."

2 of 341 comments (clear)

  1. That sound you hear by Rachel+Lucid · · Score: 0, Offtopic

    Is one thousand frustrated geeks trying to find a Japanese translator...

  2. ATTN !!! SWITCHEURS !!!! .... by unity100 · · Score: 0, Offtopic

    blah blah blah mac blah, blah bloh blah blah pc, blah mac, blah bloh cool blah blah apple blah blah pc blah lame.

    (i was dying to make a switcheurs joke and biding my time.

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