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Steve Jobs Personally Resolves Customer Complaint

Posted by samzenpus on from the steve-jobs-my-dishes-need-to-be-washed dept.

An anonymous reader writes "The Consumerist recently published a story about an Apple customer who went through support hell with a broken Macbook. After escalating the issue up the support chain, and a month wait for his Macbook, the guy gave up and simply wrote Steve Jobs a blistering flame-mail. So, was he surprised when Jobs' executive assistant responded back the next day! He got both a brand new Macbook, as well as his old one to copy the hard drive. The guy also responded in a comment, and he turns out to be a slashdotter! He even wrote a journal entry here about the story."

3 of 341 comments (clear)

  1. Shocking News Story! by grommit · · Score: 0, Troll

    Head of Company X gets involved in customer complaint Y in order to prevent image of Company X from being tarnished.

    The film we show you at 11 will be shocking, shocking I tell you!

    Give me a freaking break. So are all the Mac fanboys trying to get this customer's autograph since he's been anointed by Steve now?

  2. Re:I completely agree by CRiMSON · · Score: 1, Troll

    Congrats, you just made the entire world know he does this. He'll get flooded to hell and back with people wanting jobs, people just saying shit like LOL macz r 4 fagz!!

    Good job.

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    oogly boogly!
  3. Re:This is normal by TrancePhreak · · Score: 0, Troll

    So it's ok that you have to hassle a company into providing you this support and that's what makes them the BEST?

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    -]Phreak Out[-