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The Downide of Your ISP Turning to Gmail

SlinkySausage writes "Google is offering ISPs the opportunity to turn over their entire email operation to Google, with all customer email hosted as Gmail accounts. This would allow Google to grow its user base rapidly (Google is a distant third with 51M users compared to Yahoo's 250M and Hotmail's 228M). There are some obvious benefits to end users — Google is offering ISPs mailboxes of up to 10GB per user. APCMag.com has posted an interesting piece looking at the dark side of Google's offer. Not least is in its reinforcing of the attachment people have to their ISP's email address, making it harder to change ISPs if a better deal comes along."

31 of 266 comments (clear)

  1. What's a 'Downide'? by neoform · · Score: 5, Funny

    Dont shash eeditors use Forefox? its gut a bilt in spellchcker..

    --
    MABASPLOOM!
    1. Re:What's a 'Downide'? by Joey+Patterson · · Score: 5, Funny

      I have a spelling checker,
      It came with my PC;
      It plainly marks four my revue
      Mistakes I cannot sea.
      I've run this poem threw it,
      I'm sure you're please too no,
      It's letter perfect in it's weight,
      My checker tolled me sew.

      -Author Unknown-

    2. Re:What's a 'Downide'? by sheriff_cahill · · Score: 5, Funny

      Why bother with spell checkers? They should just switch double the killer delete select all

    3. Re:What's a 'Downide'? by weighn · · Score: 4, Funny

      This is Slashdot. A spell checker is redundant and not needed. 7hi5 i5 5145hd07. 4 5p311 ch3ck3r i5 r3dund4n7 4nd n07 n33d3d.

      there, fixed that for you.

      --
      Mongrel News all the news that fits and froths
    4. Re:What's a 'Downide'? by Architect_sasyr · · Score: 3, Funny

      Funny... I must have misread that first line... could have sworn it said "I have a spelling checker" or something to that theory...

      --
      Me failed English...
      FreeBSD over Linux. If my comments seem odd, this may explain...
    5. Re:What's a 'Downide'? by risk+one · · Score: 5, Funny

      This is Slashdot. A spell checker is redundant and not needed.
      And it's clear that you can't stand redundancy, right?
    6. Re:What's a 'Downide'? by simon_clarkstone · · Score: 5, Informative

      I have a spelling checker,
      It came with my PC;
      It plainly marks four my revue
      Mistakes I cannot sea.
      I've run this poem threw it,
      I'm sure you're please too no,
      It's letter perfect in it's weight,
      My checker tolled me sew.

      -Author Unknown- Actually, Author Known. It was written (slightly differently) by John Brophy as a humour piece in the June 1996 edition of the Farm Journalist, newsletter of the Canadian Farm Writers' Federation. The edition used to be online at http://www.cfwf.ca/farmj/fjjun96/#spell, and is still present in the Web Archive:

      http://web.archive.org/web/20050116015142/http://w ww.cfwf.ca/farmj/fjjun96/#spell

      (Finally, after keeping that information for several years, it has become useful, and my struggle has not been in vain!!!)
      --

      C:\>spell -b slashdot_submission.txt
      Bad command or file name.
    7. Re:What's a 'Downide'? by Bob-taro · · Score: 3, Funny

      Okay, I guess being a silly poem cop is worse than being a spelling cop, but I remembered a different version of that poem. A little googling found this:

      Eye halve a spelling chequer
      It came with my pea sea
      It plainly marques four my revue
      Miss steaks eye kin knot sea.
      Eye strike a key and type a word
      And weight four it two say
      Weather eye am wrong oar write
      It shows me strait a weigh.
      As soon as a mist ache is maid
      It nose bee fore two long
      And eye can put the error rite
      Its rare lea ever wrong.
      Eye have run this poem threw it
      I am shore your pleased two no
      Its letter perfect awl the weigh
      My chequer tolled me sew.
      --
      Prov 9:8 Do not rebuke mockers or they will hate you; rebuke the wise and they will love you.
  2. Eh? by fabs64 · · Score: 5, Insightful

    As opposed to it being so much easier to change your ISP email if it's hosted with your ISP?

    That comment doesn't make any sense.

    Just so you know, the latest versions of Firefox have spell-checking built in :-)

    1. Re:Eh? by Lars512 · · Score: 5, Insightful

      The "dark side" does seem to be not very well thought through. Basically, it argues that by giving them a much better email service (for webmail at least), customers might become more attached to their isp-specific email address. So it's actually arguing for worse ISP service, so that nobody will accept it and everyone will choose some more "liberating" mail provider. Give me a break. Better service is better service. It's your own problem if your ISP ties you in this way (they all do), and at least here there's the chance for an easy migration to a generic Gmail account if Google pursues this strategy. Customers didn't even have that chance before.

    2. Re:Eh? by lilfields · · Score: 4, Informative

      Thing is, for commercial accounts Google lets you use your own domain name, e.g. Fred@FredEnterprises.com, not limited to Fred@FredEnterprises.gmail.com. That's got to be more of an attractor than keeping the domain name of an ISP you're familiar with.
      You can do this with free accounts too, as I assume by commercial you mean Google Apps? Anyhow, even if you are talking about free accounts, free accounts are able to pull email from POP3 servers into the Gmail account and use the pulled address to reply...here is an example; so really as long as you were able to keep the POP3, you could always keep your old account.

      Disclosure: I run the site linked
  3. Is it really distant 3rd? by rolfwind · · Score: 4, Interesting

    I have multiple accounts on Yahoo I don't use anymore because Gmail is so much better, but which I keep around incase there are accounts I signed up for that I forgot to transfer over.

    And how strong is Yahoo's protection against fake accounts these days?

    1. Re:Is it really distant 3rd? by ZakuSage · · Score: 3, Interesting

      Perhaps more importantly, how many of them are actual users? I get spam from "*@yahoo.com" emails on a daily basis.

  4. I don't understand the problem. by khasim · · Score: 5, Insightful

    Not least is in its reinforcing of the attachment people have to their ISP's email address, making it harder to change ISPs if a better deal comes along.

    And ... ?

    I don't see what the difference would be. Whether your email is hosted by your ISP or by Google for your ISP. It's the same account name.

    If anything was a problem it would be whether Google would "index" your email so it could target ads at you.
  5. Blogspam by The+Bungi · · Score: 4, Funny
    C'mon, how is this "dark". Nothing in TFA justifies the submission or the connotations it appears to convey. "Google might charge for the service", but all they are saying is it will be "affordable" and ISPs can request more information. Holy shit, I can see the evil oozing out of that one.

    "People will have to switch email addresses" Mother of god, someone stop this company. They will be the end of us all.

  6. The obvious downside... by teh+moges · · Score: 5, Insightful

    The obvious downside is that Microsoft/MSN would lose customers... What, nobody noticed that the article is one ninemsn (Australia's MSN website)? This website has been known to have one-sided (Microsoft's side) stories and "news".

    1. Re:The obvious downside... by Anonymous Coward · · Score: 5, Insightful

      "The obvious downside is that Microsoft/MSN would lose customers... What, nobody noticed that the article is one ninemsn (Australia's MSN website)? This website has been known to have one-sided (Microsoft's side) stories and "news"."

      people probably didn't notice it was ninemsn because it ISN'T a ninemsn article. It is an APC article, APC are anything but Microsoft friendly, they even regularly ship linux distros on there included DVD/CD they ship with the magazine.

  7. Your own domain by dj245 · · Score: 4, Interesting

    I bought my own domain some time ago. Its a small price to pay for an email address that never changes and you can carry through physical and ISP moves. I haven't figured out what to do with the website (aside from important document backups which are not search engine indexed) but the email service has been great. I do use the catchall service to try to track which companies sell my email address. So far I haven't caught anybody doing anything sneaky, although Prosound Stage and Lighting refuses to take me off their list (don't buy anything from them, you'll never get off the list)

    --
    Even those who arrange and design shrubberies are under considerable economic stress at this period in history.
    1. Re:Your own domain by Wayne247 · · Score: 3, Interesting

      Bingo. I do exactly that as well. Not only do I have the luxury to obtain an insanely easy to remember and spell email address, but I can create as many accounts as I need. Some throw-aways for website registrations, some permanent for family members.

      Thus, I am free from *anyone's* uncertain future business practices. Will google ever charge? Will ads ever become too obstrusive? Will a general outage ever eat my emails for days while hundreds of google admins scramble to fix the problem?

      It's becoming easier by the day to setup your own server, especially with all the linux distributions targeted for it and howtos and packages and blogs blogging on and on about how to setup your own Ubuntu server.

      Plus, I have the added bonus of throwing whatever services I see fit on that box. A group of friends want a forum? Mom wants to put some pictures on the web? I have a ridiculously large file to use at work/friends or something? It does it all.

  8. What do you call this? by Jartan · · Score: 3, Insightful

    Philosophy majors or debaters out there must have some fancy term for this kind of misleading argument? Clearly the only thing google is doing here is offering a service to ISPs that will maintain the status quo yet the article author is glossing that over and acting like google will now be responsible for the way ISPs might use what is essentially a software package that doesn't do anything new at all.

  9. Re:Thin end of the wedge by WannaBeGeekGirl · · Score: 5, Funny

    And what happens when Google rolls out services competing directly with ISPs?
    recursion and lawyers?

    two things that should not be in the same phrase...
    --
    ~WBGG~ "And I'm so sad like a good book I can't put this Day Back a sorta fairytale with you" ~Tori Amos
  10. Re:Thin end of the wedge by mrchaotica · · Score: 4, Funny

    recursion and lawyers?

    two things that should not be in the same phrase...

    That depends. Does the universe kill all the lawyer processes when it runs out of memory?

    --

    "[Regarding the 'cloud,'] ownership was what made America different than Russia." -- Woz

  11. IMAP!!! by mrchaotica · · Score: 5, Insightful

    If the ISP had IMAP support, that'd be a downside right there, since Gmail still doesn't!

    --

    "[Regarding the 'cloud,'] ownership was what made America different than Russia." -- Woz

  12. Article Summary by cgenman · · Score: 4, Informative

    Since so few people seem to be RTFA...

    1. Google announces that ISP's will be able to release a google-apps branded for their users. This includes domain management, docs, spreadsheets, calendar, web page creator, gmail, and 24 hour phone support.

    2. MSN Austrailia points out that the ISP's will have to pay for the service. MSN Austrailia also points out that Google will tie users to their ISP account / domain instead of a more generic Google account. And they point out that Google's smallest ISP size bracket, 0 - 200,000 users, covers nearly all of the ISPs in Austrailia.

    MSN Austrailia also takes pains to poke jabs at competing ISP's, specifically leaves out information, and otherwise sounds a lot like FUD.

  13. Re:Thin end of the wedge by User+956 · · Score: 5, Funny

    That depends. Does the universe kill all the lawyer processes when it runs out of memory?

    No, the lawyer processes just terminate automatically when the universe runs out of money.

    --
    The theory of relativity doesn't work right in Arkansas.
  14. Not just ISPs by grilled-cheese · · Score: 3, Interesting

    The new google partner program doesn't just benefit corperations. There is a very tempting for educational institutions aswell http://www.google.com/a/help/intl/en/admins/edu_be nefits.html with benefits such as being free.

    My university was plagued by unrelieability in several of its web services. After we made the transition there has been significantly reduced downtime for endusers http://www.acu.edu/news/2007/070410_google_launch. html. One of the more beneficial changes for us was that students don't have their email expire after they graduate.

    There are only a few drawbacks to the switch I've seen sofar. Migrating from one email server to another is not always easy. For us, it involved basically doing multiple pop3 fetches to move old email. The other drawback I've noticed is, while google may boast higher reliability, there is still one crucial piece that may have problems from time to time, Single Sign On (SSO). Google has to be able to cooperate with your SSO server sucessfully to syncronize properly.

    The most interesting side effect I've noticed is that professors nolonger have any reason not to accept the odf and ods file formats, thanks to Google Docs&Spreadsheets. Definate boost for open file formats.

  15. Google is your next ISP! by antikronos · · Score: 5, Interesting
    Google offering email to ISP's does not surprise me. Google is investing the majority of their advertising profits into bandwidth and storage. There are a range of reasons why it is a logical next step for Google to become your next ISP:
    • They already host all websites (Google Cache). Since they already got storage, check-out, advertising, a HTML-editor(they might need an extra acquisition to really pursue this successfully), statistics and forms (Google grid), it is a small step for them to offer free hosting with all the tools you need. So the costs remain the same but the income doubles
    • Offering free hosting will offer Google huge cost savings in processor-capacity and bandwidth. That is because they don't have to crawl sites anymore, because they already got them! This will save them exactly 25 times the size of a site, per site in terms of bandwith.
    • They can even better trace users and thus increase advertising accuracy and income.
    • Google does not only want to control Awareness and Interest of end-users, but also Trial and Adoption, so they can make money on purchases as well (Google check-out), not only advertising.
    • Huge investments in storage, capacity and double-click are enabling them to do so
    • Offering end-users bandwidth and connectivity, will dramatically increase Google's' ability to track behavior and allows them to be even more efficient
    • Being better in advertising and having more economies of scale allows Google to compete successfully with the ISP's
    So their actions over the last few years are completely logical from this perspective. From an ISP's perspective and an end-user perspective they are (or should) be terrifying.
  16. Re:ISP to user issues by bmo · · Score: 3, Insightful

    "Iwork at a rather large ISP, and I really don't see the advantages. First off, customers always forget passwords, they already get 10MB of space per email account, and we allow 6 total, per account. (6x10=60MB)"

    Wow. The local Unix BBS offers me a half gig.

    Welcome to (deleted) Public Access Unix
    Quotas: There is an unenforced limit of 500 megs per user.
    Type "rules" for information on inappropriate use of the system.
    Note: If you're a new Unix user, enter "(deleted)help" for some general hints.
    >>>> No background processes are allowed!

    I've got a couple of gmail accounts too. I hardly use my ISP's email because it's too limited. To top if off, you think that your company is magnanimous in "giving" 10 megs per user. Disk space is dirt cheap, and easily paid for by user subscriptions. If you're not offering a gig, which costs somewhere on the order of 30 to 50 cents in hardware, then you're not really offering anything that your customers are paying for. 10 megs/user, 60 total? Nickel and diming, literally.

    --
    BMO

  17. How to get lifetime addresses by Yeechang+Lee · · Score: 3, Interesting
    I agree that the so-called "dark side" the summary mentions is pretty lame. That said, anyone who uses an ISP (or a company) email address as his primary means of contact is, unless he owns the ISP or company, making a big mistake. Everyone should be using permanent, lifetime email addresses that can be changed as necessary to forward mail to whatever actual accounts (including ISP or company) they are using at the moment.

    Three ways to get a lifetime address:
    • A free email service. GMail offers free mail forwarding and I presume some other services do so as well.
    • A university alumni address. There's a good chance your alma mater offers one. Universities benefit because they get to stay in contact with potential alumni donors. Institutions of higher education are more stable than almost any other entity in society, so the odds joe@alumni.example.edu will still work 50 years from now are as high as you can hope for.
    • A for-pay forwarding service. Pobox has been around since 1995 and I've been a customer since 1996. The current price is $20 a year for three pobox.com addresses and some other features like spam filtering. As for whether customers can rely on any one company to stick around, Pobox's current FAQs have long since been "corporatized" but a rough paraphrase of a question in an earlier version went something like this:

      Q: How do I know you'll be around in the future?

      A: Will you? (Ha! Didn't think of that, did you?)

      I prefer my pobox.com address over my university's alumni address because the latter assigns a letter-and-number userid I've never liked. I could always start using my gmail.com address instead, under the presumably-safe assumption Google and GMail will be around for a long time, but as a firm believer in TANSTAAFL I can't believe that GMail and/or forwarding mail to another address will remain free forever. Meanwhile, Pobox has a more than ten-year history and counting with better than 99.44% uptime. Even were I to switch to GMail for my day-to-day email access as opposed to the Emacs-based mailer I've been using for more than a decade, I suspect I'd still give out my pobox.com address instead of the gmail.com one.

      If you prefer gaining a permanent address by supporting a worthy nonprofit, two possibilities are IEEE and the Free Software Foundation. Each costs annually considerably more than $20, of course; if FSF would offer some sort of lifetime membership for a reasonable sum I'd probably do it, though.
  18. Can anything be worse than AT&T/SBC/Yahoo? by dcavanaugh · · Score: 3, Informative

    I, for one, welcome the new Gmail overlords. Here's why:

    I had a DSL account with AT&T/SBC/Yahoo in Connecticut. The e-mail address is @snet.net. I have similar accounts for my wife and daughter.

    I recently moved to Ohio, and pickup up a new DSL subscription from AT&T/SBC/Yahoo. At the time, I asked about keeping my old e-mail addresses. I was told, "no problem". I spoke with tech support when I put my DSL modem online, and they said the transfer would be taken care of.

    After about two months, the old e-mail addresses were "suspended", evidently because they were no longer "linked" with an active DSL account. After EIGHT attempts (phone, e-mail, IM) to get this fixed, I have been given a combination of contradictory answers, finger-pointing, and "the runaround". Level 2 tech support seems to have no avenue of escalation to get this fixed. One of the more common answers goes like this: "We can register e-mail addresses from ANY other SBC domain, EXCEPT the SNET.NET region.

    I managed to persuade a level 2 tech to "un-suspend" my e-mail accounts, but she warned me, "They're just going to get re-suspended in two months..." Now, THAT'S customer service!!!

    The problem seems to be related to some kind of internal billing software issue. Evidently, the left hand is unable to work cooperatively with the right hand. AT&T/SBC bought SNET several years ago. If they can't move a customer smoothly across domains, they need a wholesale reorg of IT until they can operate like one company.

    Gmail can't possibly be any worse than AT&T/SBC/Yahoo. NEVER, EVER RELY ON AT&T/SBC/YAHOO FOR E-MAIL. THEIR MIND-BOGGLING STUPIDITY MAKES THEM UNSUITABLE FOR RUNNING AN E-MAIL SYSTEM. I honestly don't think Google can be any worse. And besides, Gmail works reasonably well on my Blackberry.

  19. Cost? by lewp · · Score: 3, Insightful

    Google is being rather coy about the pricing, merely inviting ISPs and other interested parties to apply and learn more, but does suggest in its product information page that the service will be offered "affordably".

    Honestly, nowadays, it's hard to imagine Google being able to price Gmail high enough that ISPs will think they can do it cheaper, better, in-house. Running email services is one of the worst shit jobs you can find in technology. Good, competent people who can actually do it right aren't cheap, because the work sucks. Keeping clueless users safe from spam and viruses (something you're actually expected to do, no matter how much they like to click on .exes from strangers who claim to be selling porno) is labor-intensive, no matter how much you automate it, just keeping up is a bitch. And the storage, CPU, and network resources required to keep things going will be increasing (faster and faster) indefinitely.

    Every ISP in the world would be happy to unload their email problems on someone else. I expect Google will find a lot of takers, even if they gouge them a bit. FWIW, at least Gmail gets more things right than most ISPs.

    (Note that running your own personal inbound mailserver still isn't that bad. That's not what I'm talking about. I'm talking about large ISPs running mail farms for tens- or hundreds-of-thousands of users. I've been there, and will never touch the shit again. Hell, when I did it things were a lot easier than they are now, because the spam deluge hadn't even really started and users didn't expect all their attachments to be virus-scanned and their mail to be collaboratively filtered.)

    --
    Game... blouses.