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Best Buy Accused of Overcharging
An anonymous reader writes "Connecticut's Attorney General Richard Blumenthal has accused Best Buy of overcharging its customers. His accusation is that customers see one price on Best Buy's website, in stores salespeople would show them a different internal site from a kiosk. Best Buy denies the charges. 'Previously, the company confirmed that store employees have access to an internal Web site that looks nearly identical to the public BestBuy.com site, but the company's policy is always to offer customers the lowest quoted price unless it's specifically identified as a deal available only to online shoppers. Jerry Farrell Jr., Connecticut's consumer protection commissioner, said the lawsuit should be a warning to companies to be more transparent in their business practices.'"
If you're worried about getting the lowest possible price, why are you shopping at best buy ANYWAY?
Busch, Best Buy's spokeswoman, said the company intends to vigorously defend itself in court.
"The future of our company depends on our ability to build trusted relationships with our customers," Busch said.
Would that be with or without an extended warranty?
Biggest laugh of the day: "The future of our company depends on our ability to build trusted relationships with our customers," Busch said.
I guess it's a form of trust when you trust Best Buy to always try to stick it to you.
we will end no whine before its time
Circuit City tried to pull that shit with me. Luckily, I was smart enough to go to their laptop/mobile wireless display and use their real website, order what I wanted for in store pickup and then watch the same sales guy who wouldn't give me the lower price walk over, pick the product up, and take it to the front desk, where I promply showed them my credit card I used for the purchase. Took a bit longer, and was absurd, but that's what you get for giving me free internet in your store.
Yes it's an anecdote! Were you expecting original research in a Slashdot comment?
Defrauding Best Buy? Shame on you...
Did they verify your printout? If not, I just had a great idea...
I can see a Best Buy Boy running to his manager waving a printout "Sir, a customer wants the $9.99 'Man Stretching His Backside Wide Open' but I can't find them on the shelves!"
Trolling is a art,
I'll have you know that the $50 2-pack AA batteries from Monster are fantastic! Seriously, I put my two (waiting on my bank loan to buy another two) into a portable black and white TV. Bam! It's now HDTV.
I don't get the "online only" specials. If you pick them up at the same store, what's the point? A few months ago I needed a new keyboard. I saw a wireless mouse / keyboard combo reasonably cheap at Best Buy online, but didn't bother making the purchase online since I was going to pick it up at the store anyway. When I got there it was twice the price. I got the keyboard, told them the price I saw it online for. The clerk checked, and told me it was an online only offer. I asked her if I could still pick it up at the store if I bought it online and she said yes. So I asked her, why don't I just make the purchase at her computer then. She told me that she couldn't let me do that.
At that point, I told her to wait a few minutes. I stepped to the side, got my PDA out, checked to see if they had public wi-fi available and they did. I made the purchase with my PDA in front of her, then showed her the confirmation number and asked, "can I pick it up now?" She thought it was funny as hell :)
Warning: Opinions known to be heavily biased.
"Sorry, we're all out of Goatse. Can I interest you instead in Hot Grits for $19.99?"
It is by the juice of the coffee bean that thoughts acquire speed, the teeth acquire stains. The stains become a warning
Funny, huge assholes are just about the only thing I can reliably find at Best Buy...
This guy's the limit!
Did you get her phone number?
A slashdotter who didn't build his own computer is like a Jedi who didn't build his own lightsaber.
I bought a printer from Bestbuy and the sales dude told me I needed to buy a USB cable. When I told him, that I had a few spare cables, he told me that I needed a special printer USB cable. I then asked him what the U in USB meant.
I make a reasonable middle-class wage by going to work and not spamming blogs with scams.
One time Best Buy printed an ad to the effect of "purchase any stick of memory and receive $50 off when installed by us", only they apparently forgot to add "with the purchase of a new computer". This was a coupon that you print right from their website, complete with bar code. So essentially we'd go into a Best Buy, find the 256 meg sticks of the Kingston pc2700 memory (which rang up to $50), had them charge us for the installation fee (w/out actually having them install the memory), scan the coupon, and like magic the total came up to $0.00. This would confuse the shit out of the cashiers. After they'd get a manager over to doublecheck everything, we were free to go. I still have some of those receipts that show the $0.00 total ;).
;).
And, if that wasn't bad enough, my roommate took that same memory back to Best Buy a couple months later to return it for store credit (he had like 3 or 4 sticks of it). For some reason, the store credit value for each stick of memory was like $75 instead of the original $50 he "paid" for it. Long story short, he's now the owner of a $300 digital camera