Dell Thinks Ubuntu Makes Hardware More Fragile?

WolfWings writes "Apparently Dell has decided that Ubuntu-based computers are ineligible for their famed CompleteCare service, or any form of hardware warranty what-so-ever. The news has only recently hit Dell's own IdeaStorm website, via a forum post describing an interaction with the company's customer service. Says the customer, 'I am looking for protection from bricks. The laws of physics do not differ from one OS to the other...do they?' After so recently decided to support Linux on their machines, including limited technical support, Dell seems to be squandering any possible good-will with this decision to leave purchasers of these machines high and dry for hardware warranty coverage." Update: 06/05 23:40 GMT by KD : many readers let us know that Dell has said that the omission of extended warranty and CompleteCare options from the configurator for Ubuntu systems was an "ordering system glitch." It should be fixed by now according to DesktopLinux.com.

Comments

Re:I'm the brick guy

[creightonb]

I have been browsing /. for years but never made an account. I just wanted to make an account and say thanks to you for your efforts on that. I run Ubuntu on my Dell laptop as well running Ubuntu. I bought mind before they offered it but if/when I want a new one I was definetly going to be going w/ Ubuntu and glad you took the time to bring awareness to that glitch w/ Dell. Thanks