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Dell Thinks Ubuntu Makes Hardware More Fragile?
WolfWings writes "Apparently Dell has decided that Ubuntu-based computers are ineligible for their famed CompleteCare service, or any form of hardware warranty what-so-ever. The news has only recently hit Dell's own IdeaStorm website, via a forum post describing an interaction with the company's customer service. Says the customer, 'I am looking for protection from bricks. The laws of physics do not differ from one OS to the other...do they?' After so recently decided to support Linux on their machines, including limited technical support, Dell seems to be squandering any possible good-will with this decision to leave purchasers of these machines high and dry for hardware warranty coverage." Update: 06/05 23:40 GMT by KD : many readers let us know that Dell has said that the omission of extended warranty and CompleteCare options from the configurator for Ubuntu systems was an "ordering system glitch." It should be fixed by now according to DesktopLinux.com.
No, it serves the Linux community right...you can't spend all these years obsessing about your software, software, SOFTWARE.... and then be shocked when Dell falls in line with your obsession by also letting hardware warranties, ie, warrantees that deal with REALITY, slip a little in the rank of concerns. Look, you want hardware warranties back, worry a bit less about computer software that does this or that, and get with some hardware concerns, ie, getting out of your parents basement and move around in real space, get some girls, or even build a house (get your fill of hardware there)...then, just maybe, Dell might think it needs to worry about hardware (reality) warranties. Until then, settle for software (abstract) fulfillments only!