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AT&T Quietly Introduces $10/Month DSL

prostoalex writes "As part of the deal with the FCC to approve the AT&T/BellSouth merger, AT&T started selling, but not advertising, a $10-per-month DSL service in 22 states, AP has learned. 'The service provides download speeds of up to 768 kilobits per second and upload speeds of up to 128 kbps, matching the speeds of the cheapest advertised AT&T plan, which costs $19.95 per month in the nine-state former BellSouth area and $14.99 in the 13 states covered by AT&T before the acquisition.'"

52 of 258 comments (clear)

  1. And what's to stop them from... by bluemonq · · Score: 5, Insightful

    ...oversubscribing on a small amount of bandwidth and end up clipping real-world performance down to ISDN or dial-up levels on a regular basis?

    1. Re:And what's to stop them from... by Anonymous Coward · · Score: 2, Funny

      Because it's cable companies that do that. I've never heard of a DSL company throttling bandwidth on a regular basis.

    2. Re:And what's to stop them from... by latras · · Score: 4, Insightful

      But at $10/month, if you can get even 128k, then that's a win. Since nowadays, dialup service is $9.95/mo. plus with not having to wait for the connection to establish, etc.

    3. Re:And what's to stop them from... by bdjacobson · · Score: 2, Informative

      The important improvement would be the latency.

      If there is no bandwidth cap (it's slow enough they don't need a b/w cap) then this is a great deal in my opinion. I don't need that Linux ISO _right_ now.

    4. Re:And what's to stop them from... by dwater · · Score: 2, Informative

      > plus with not having to wait for the connection to establish

      Eh? I have (A)DSL, and I have to wait a little while for it to 'connect'*...of course, I don't have to disconnect, but it does seem to do that on it's own every now and again (once a day?).

      *the DSL 'modem' has to connect, then the DHCP has to do it's stuff (do some DSL have permanent IP configs)?

      --
      Max.
    5. Re:And what's to stop them from... by gallwapa · · Score: 2, Informative

      Math?

      100 kilobytes download = approx 768kbits/ps. fancy that, eh?

      Funny how it works. 1.5 / 8 = 192kbyte/s max - assuming no latency or TCP issues. Woo.

      you're getting what you paid for.

    6. Re:And what's to stop them from... by dwater · · Score: 2, Informative

      > You likely have a USB modem and this is your problem.

      Good Lord, no.

      I have a regular DSL modem with a RJ45/10BaseT socket (no USB). I have a Linksys WRT45G doing the DHCP...

      I'm not sure what they do to 'disconnect' me, but the connection goes 'dead' - as in no traffic. The modem still shows it is connected, mostly; though even that sometimes disconnects. The modem at my end has to connect to another modem at the other end, so all they have to do is disconnect the other end.

      Unless I'm very much mistaken...

      --
      Max.
    7. Re:And what's to stop them from... by neokushan · · Score: 2, Informative

      Oh, sometimes ISP's just do that, for various reasons (some just like to keep their pool of IP's constantly circulating, I guess so that you can pay them a premium for a static IP). But sometimes it can be caused by interference on your phone line. Since you've got DSL, you should also have microfilters plugged into EVERY object that's connected to your phone line, check them just to be sure (I had a similar issue because our satellite box also plugged into the phone line and the engineer didn't bother to plug in the microfilters correctly).

      --
      +1 IDisagreeSoHeMustBeATrollOrAnAstroturferOrAShill
    8. Re:And what's to stop them from... by lord+sibn · · Score: 3, Funny

      Hehe, "Linux ISO." *wink wink*

  2. If it were free it would still be overpriced by javakah · · Score: 5, Insightful

    Dealing with AT&T is just not worth it for cheap Internet Service. Even if it were free, I don't think I'd go for it. Besides, if it goes anything like my experience getting phone service from them, that $10 will really be $25 a month with all the extra fees and surcharges they are sure to add on.

    1. Re:If it were free it would still be overpriced by hobo+sapiens · · Score: 2, Informative

      Oh, stop your kvetching. How on earth can you find fault with them for offering $10 a month DSL? Seriously?

      I use AT&T and it works fine. I never have any problems with the service nor the customer service. Actually, their customer service is way better than most companies I have dealt with.

      --
      blah blah blah
    2. Re:If it were free it would still be overpriced by tknd · · Score: 5, Insightful

      I hate dealing with both the phone companies and the cable companies. I only have two options where I live: ATT or Timewarner. I think both companies are equally incompetent and the services are crap. For example ATT phone bills don't make much sense and have lots of additional charges. If there is a technical problem, they will charge you an arm and a leg. Meanwhile, Timewarner prices are too high and they will only offer lower rates as long as you purchase more services from them. Even then, the service you do get may have problems or have setup fees and miscellaneous tech charges associated with having some idiot tech come to your house just to flip a switch. (Side note: we all know that he's not really just flipping a switch, but rather intentionally making it so that only the cables connected to the TVs you asked are functional while the other cables are not!)

      And because both companies know they're so close to having a monopoly over the services, they do not put any effort into making the service better. Instead they offer less service at cheaper prices and increase the top end service (which was really yesterday's normal service), call it "Pro" and charge an arm and leg for it. At the end of the day, no matter who's charging you, you're still paying a premium for poor service.

      It's the new business strategy of America: don't hire engineers or researchers to improve your technology to have a superior product or service, instead just hire more marketers and business people to come up with new ways to sell the same crappy product.

    3. Re:If it were free it would still be overpriced by Reaperducer · · Score: 3, Insightful

      I've been with AT&T DSL for about a month. There were lots of problems getting it installed (turns out the problem was that none of the four telephone lines to my apartment were physically hooked up, but only the last tech bothered to go into the building's phone closet to check). But now that it's on, it works well.

      I have a plethora of high-speed internet choices where I live. I went with AT&T because it offered twice the speed of Speakeasy and the other resellers at half the cost AND NO CONTRACT. That was the big problem I had with most of the resellers.

      Another option would have been Comcast, but the Comcast lady told me that cable internet doesn't work with Macs (which I know is a lie because I've had Roadrunner in the past). She said if I can't install Comcast's software on Windows XP I can't have internet.

      In the end, I'm paying around $25/month for three megabits from AT&T that work fine so far. Comcast would have been six megabits, but for $75/month.

      I have a lot of reasons to hate the beast that is Southwestern Bell/SBC/AT&T/Ameritech/MegaGiantConHugeCo, but this time around I'm moderately pleased.

      --
      -- I'm old enough to have lived through six different meanings of the word "hacker."
    4. Re:If it were free it would still be overpriced by Reaperducer · · Score: 4, Funny

      Funny. My AT&T heartache story has to do with moving, too.

      I moved from the third floor to the fourth floor of a builiding. AT&T wouldn't move my phone service insisting that there is no fourth floor in my building. AT&T claimed it was only a two-story building, which doesn't explain how it was able to hook up phone my original service on the third floor. AT&T refused to send someone out to verify the building had four stories. One hypothesis they proffered was that it was a new building. Nope. The building is older than AT&T.

      I ended up getting Roadrunner and Vonage since AT&T for some reason didn't want my money.

      --
      -- I'm old enough to have lived through six different meanings of the word "hacker."
    5. Re:If it were free it would still be overpriced by michrech · · Score: 2, Informative

      Dealing with AT&T is just not worth it for cheap Internet Service. Even if it were free, I don't think I'd go for it. Besides, if it goes anything like my experience getting phone service from them, that $10 will really be $25 a month with all the extra fees and surcharges they are sure to add on.

      Funny you should mention the "extra fees".

      I moved into my house March 15'th. I called them (from my cell phone) to see how much "naked" DSL would run me a month. At the time, they had their $19.95 package (Still do). The fee was $24.95 ON TOP OF the $19.95 a month.

      Care to guess what a basic phone line costs from them (after fees and taxes)? If you guessed $24.95, you win! I told the lady, "So, to get 'naked dsl', you are charging me exactly the same price as a phone, in the form of a 'fee'. To top it off, you're not going to provide the phone service! How the hell do you people get away with this?!". Her response? "Nooo, sir.. this fee is actually cheaper than bundling in phone service!". My reply was "Lady, I may not have done very well with math when I was in school, however, I'm pretty damned sure $24.95 for a basic phone is the *same* price as the $24.95 "fee" you just tried to charge me for NOT getting phone service." As she started to bumble on, I told her AT&T could stuff the service where the sun isn't shining, and that I was going to call my local cable company (who just started offering phone service).

      AT&T can kiss my hairy white ass. They drove me right into the wide-open arms of my local cable provider (CableONE). I have no need for a phone line (haven't had one since I was 20, I'm 30 now...), and I'm not about to sit here and be treated like a fucking moron when I have other choices (there is also a wireless provider in town in addition to the cable company).

      Now that many cable companies are starting to offer phone services, I wonder if that will spark a wave of change in how AT&T operates. I'm not going to hold my breath waiting for it, though.

      --
      bork bork bork!
    6. Re:If it were free it would still be overpriced by thebear05 · · Score: 2, Informative

      i was only offered it after i said i was switching to cable, they can do a dry loop and give you dsl without phone service, this was from verizon i have told others about this and they have received the service by asking for it.

    7. Re:If it were free it would still be overpriced by skintigh2 · · Score: 2, Funny

      I was paying them $66 a month for phone service that would cut in and out all night, drop calls over and over and often not give me a dial tone. Yes, this was a land line. AT&T insisted I had bad wires in the house, even though I plugged my phone into the junction box outside and still heard all the static.

      Then they told me they were going to put a conduit under my patio and put in a new wire. I came home to find that they had tore up my lawn and not bother to fix it, sprayed orange spray paint all over my patio, tore out and broke pavers on my patio, bent the thick steel edging around the patio, and damaged my cable TV cable and made that all staticy. And my phone service was not improved at all.

      After roughly 20 calls and 20 lines tests that found nothing wrong and 15 promises to send a tech and 10 messages that my gate was locked and they couldn't work (my gate can't lock) they finally decided there was a problem with the trunk, and as long as it was hot it worked, but when it cooled down at night something came loose. I asked when they would fix it and they told me the problem could only be identified at nights and they don't work nights, so never.

      When I called to cancel my phone the rep kept me on the line for 20 minutes trying to sell me, among other things, DSL! When I reminded her that I couldn't even get voice down my line she was sure they could make it work with DSL. When I finally got her to disconnect me she asks "is there anything else I can do to make you a satisfied AT&T customer?" I was speechless.

  3. That price is basically a lie. by Kadin2048 · · Score: 5, Insightful
    From TFA:

    Local phone service and a one-year contract are required.
    $10/mo my ass. You have to sign up for a POTS line with them, and I'm willing to bet that's going to be at least another $10, not counting all the taxes, fees, and bullshit they attach on to that. ("Cost recovery fee" my ass. Do they still have that one?) And if you already have AT&T for your POTS line, then you're screwed! You're not eligible for the price anyway.

    So let's review. It forces people who don't have a line with AT&T, and presumably don't want one, to get one -- upping the price. And people who already have service with them, can't get it.

    Nice work, FCC, nice work. This is a 'concession'? What did you have to give them? (Besides your bank account numbers, to deposit the cash.)

    --
    "Ladies and gentlemen, my killbot features Lotus Notes and a machine gun. It is the finest available."
    1. Re:That price is basically a lie. by Constantine+XVI · · Score: 4, Informative
      If you re-read the TFA, it also said:

      who have never had AT&T or BellSouth broadband

      --
      "I think an etch-a-sketch with an ethernet port would beat IE7 in web standards compliance."
    2. Re:That price is basically a lie. by Anonymous Coward · · Score: 5, Funny

      It's $10 a month, with an additional feature of sending all your packets directly to the NSA at no extra charge!

      Oh yeah, you can't opt out of that feature. It's a bundle.

  4. Advertising by Dr.Merkwurdigeliebe · · Score: 2, Insightful

    The article mentioned that it was difficult to locate information about the service. Does anyone know if the FCC has the power to not only force them to offer the plan, but also to make it (reasonably) accessible? I'm not talking about posting it on every billboard, but hey, it looks like they're banking on people not knowing about this service.

    --
    I'm a student. I write iPhone apps.
  5. Worthless by Lord+Ender · · Score: 4, Informative

    To get ATT DSL, you need to sign up for a 1 or 2 year contract, pay an installation fee, and buy their landline service.

    Because anybody with a clue is using VoIP by this point, these terms basically mean their $10 DSL costs $35 (=$10 for DSL + $25 for worthless phone service) PLUS the amortized cost of installation and the effective cost of an illiquid 1-2 year contract.

    Note: Last time I priced DSL, these were the requirements. They may have changed, and if so, feel free to correct me. Until T unbundles their services, though, I'm sticking to cable.

    --
    A slashdotter who didn't build his own computer is like a Jedi who didn't build his own lightsaber.
    1. Re:Worthless by jc42 · · Score: 4, Insightful

      Because anybody with a clue is using VoIP by this point, ...

      Except that many people (more every week) live in areas where the only ISP is the phone company, and they block user-level VoIP (while using it internally themselves).

      In such a situation, all the clues in the world won't get you what you want.

      It's the old "If you don't like it, you can move."

      --
      Those who do study history are doomed to stand helplessly by while everyone else repeats it.
    2. Re:Worthless by Wilk4 · · Score: 5, Insightful

      "Because anybody with a clue is using VoIP by this point..."

      Kind of arrogant aren't you? (oh, yeah, this is /. ;-)

      Hate to tell you, but lots of people who have clues don't use VoIP and don't really want to, myself included. DSL for a regular phone line + net access works great, phones are cheap, and I have a working phone when the power goes out. (if you're close enough to the phone company office as I am anyway).

      So why do you think VoIP is so freakin' mandatory for the clue-full?

    3. Re:Worthless by loraksus · · Score: 2, Interesting

      When I was on Verizon DSL, the DSL service went down with power outages. Comcast seemed to go down if there was a power outage halfway around the city.
      A UPS isn't going to do shit for you in either of those cases unless you can sneak into the CO and plug your bank into it...

      --
      1q2w3e4r5t6y7u8i9o0pqawsedrftgthyjukilo;p'azsxdcfv gbhnjmk,l.;/
  6. Other problems by Anonymous Coward · · Score: 2, Interesting

    DSL is available in my area, but not my prefix. So I'd have to change my phone number to get it. OK, I could probably deal with that, but then they'd charge me for the line change too. So I stay with cable for now. DSL would probably be cheaper per month, but I just hate dealing with the phone company soooo much....

    1. Re:Other problems by gavink42 · · Score: 3, Informative

      Okay, working for a telco, I throw the bull$hit flag on this one! DSL is either available to your cable pair, or it's not. It's all based on your distance from the CO or SLC DSLAM.

      So, unless you're getting your dial tone FX'd in from another CO, as long as your pair is qualified as good (distance and not loaded), it doesn't matter what your phone number is! Heck, we even have people with ported numbers and DSL on their line!

    2. Re:Other problems by gavink42 · · Score: 2, Interesting

      I hadn't thought about your very good point. Even if that's the case, there's still no reason to require a phone number change. The existing number could be ported into the new CO (local number portability).

      If the original poster explained the situation to a supervisor, any extra fees could probably be waived.

  7. Plenty fast for most people by EmbeddedJanitor · · Score: 4, Insightful

    Sure 768k is underspeed for some purposes, but that's plenty fast for most people's day to day usage: web, email and a bit of youtube. 768k is a huge step up from dial up.

    --
    Engineering is the art of compromise.
  8. Random thought. by iamdrscience · · Score: 4, Interesting

    I've had Comcast cable internet and it's like $60-70 a month around here. It was alright, but my big beef was the upload was only 40kB/s. How hard would it be to get like six of these lines and rig them up so that I have almost 100kB/s upload bandwidth for the same price?

    And then the real question, if they can offer me that service for that price, why the fuck won't anybody just sell me a cable or DSL line with more upload bandwidth? I would be willing to pay more.

    1. Re:Random thought. by rob1980 · · Score: 2

      You can't just bond six DSL lines like that and say you have 100 kb/s upload. Especially not with consumer products like that Netgear router with multiple WAN ports. To use the analogy, all you're doing is giving yourself six smaller tubes as opposed to one large tube. The difference is when you go to upload that 500mb file - you're only using one connection out of the six to do it.

  9. Re:Breaking AT&T news: by WrongSizeGlass · · Score: 5, Funny

    I just pooped my cute little pants. Then I guess right now DSL means do some laundry to you.
  10. Au Contraire by SpaceLifeForm · · Score: 5, Informative

    I just ordered it for someone today that already had POTS.
    Got the 1.5Mbps package for $20/month. Did it online,
    which probably helps.

    The catch is that you also have to purchase a DSL modem ($50)
    or a combo DSL Modem/Router ($80), plus another $27 for S&H.

    And you'll definitely want to skip the $200 technician option
    to install it for you.

    --
    You are being MICROattacked, from various angles, in a SOFT manner.
    1. Re:Au Contraire by Anonymous Coward · · Score: 5, Funny

      $27 for shipping? Are they out of their fucking minds? For $27, I expect it to be hand delivered to me same-day by a hot female courier, with a big ol' sloppy blowjob thrown in to boot.

    2. Re:Au Contraire by wirelessbuzzers · · Score: 5, Funny

      That's the "handling" part.

      --
      I hereby place the above post in the public domain.
  11. Which states? by thc69 · · Score: 5, Funny

    A quantity of states is provided in numeric form, but how about a list?

    --
    Procrastination -- because good things come to those who wait.
    1. Re:Which states? by Conspiracy_Of_Doves · · Score: 5, Informative

      Arkansas, Kansas, Missouri, Oklahoma, Texas, California, Nevada, Connecticut, Illinois, Indiana, Michigan, Ohio, Wisconsin, Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee

    2. Re:Which states? by lazytiger · · Score: 2, Informative

      Or, for you visual learners, here's a map:

      http://en.wikipedia.org/wiki/Image:RBOC_map.png

  12. Link by g0dsp33d · · Score: 4, Informative

    Its there for anyone signing up, as its on their page.

    I'm still stuck on crappy dialup or one way services. :(.

    --
    lol: You see no door there!
  13. For voip?? by Tmack · · Score: 4, Interesting
    FTFA:

    However, at 768 kbps, the download speed may be too low to appeal to the relatively sophisticated customers who use the Internet for phone calls

    I would be more concerned about the 128k upload than 768 down. I mean, you do want to be able to talk to the other party right? That being said, even 128k is enough for 2 POTs lines using standard compression (64k/DS0), though the VoIP packet overhead would probably force a higher compression to actually use 2 lines at the same time. It sounds nice and all, until you compare price/kbs against other countries and remind yourself again, that the US is still falling off the backend of the broadbandwagon. Its cheap, and ideal for people like my parents, who would only be downloading emails and the occasional video or picture page forwarded by me or other family members. The upstream is a bit weak compared to other offerings, but I wouldnt get this service if I were serious about gaming anyways (yes, you can play WoW over it, even over 56k modem, just not very well and if it gets into a complex scene, forget about it).

    Tm

    --
    Support TBI Research: http://www.raisinhope.org
  14. What about? by Anonymous Coward · · Score: 2, Insightful

    At&t also quietly forgets to mention that all of your traffic is being spied on and sold privately. Enjoy!

  15. not so quiet, bellsouth/att advertises it by Squeezer · · Score: 2, Informative
    --
    Does the name Pavlov ring a bell?
  16. Not a bad option by nurb432 · · Score: 3, Insightful

    If your using dialup currently and its doing the trick, this isnt a bad option. it mght be a few bucks cheaper and a lot better.

    Sure, if you want to do gaming, or 'warez' it migt hurt, but how many average people really need more bandwidth then this? If its still around, I might even consider it when i drop my real broadband after the big squeeze starts across the industry and i cant use my line for what i want anyway. Why pay extra just to be throttled and filtered?

    --
    ---- Booth was a patriot ----
  17. !Worthless by hobo+sapiens · · Score: 2, Informative

    * shrugs *

    I use AT&T DSL, and it works great. I didn't pay any installation fee. And it doesn't cost nearly what cable does.

    Besides, your statement that anyone with a clue uses VOIP is a little ridiculous. Like all blanket statements, it's absolutely false :D

    Seriously, why do you say that? Personally, I prefer POTS to VOIP. If nothing else, POTS has proven reliability. It's certainly much simpler than VOIP. When it comes to essentials like telephone service, the simpler the better; it has fewer failure points. How could you possibly argue that something that relies on a high speed internet connection and a working PC is better than a simple POTS line and then imply that anyone who has POTS is clueless?

    --
    blah blah blah
  18. Cost in Chicago by djfake · · Score: 5, Informative

    I've had Ameritech or SBC or ATT DSL for over seven years now. Here's what it costs for May 2007: Telephone (excluding calls & Call-Waiting): $16.08, DSL Basic:$14.99. Tonight's line test: 1313kps download / 313kps upload. Other than the fact that the DSL charge will go up to $19.99 upon renewal, it's done nothing but get less expensive. My only grip is that on the rare occasion when I have to call customer service, I have to deal with some off-shore help center. I always demand level two support immediately.

    --
    www.itjerk.com
  19. G711 by thegameiam · · Score: 4, Informative

    FYI, there are two VoIP codecs which are common: G711 is relatively uncompressed, and when Ethernet overheads are included, comes out to about 80K per stream (yes, much more than POTS). G729a is highly compressed, and runs about 8K. There is a significant MOS score difference between the two codecs, and many IP Telephony add-ons (lots of voice mail, for instance) requires G711.

    -David

    --
    Need Geek Rock? Try The Franchise!
  20. Up to? by haut · · Score: 2, Interesting

    Ever notice how high speed internet connections are always sold as "up to" so-and-so speed? That doesn't mean anything to me - I want to know the lowest it can go and the typical up/down speeds. I'm just glad my salary isn't an "up to".

  21. Re:cheap prices mean nothing... by HikingStick · · Score: 3, Insightful

    What was that last article, US is now 24 in the list of nations for good broadband all over? Every year we keep dropping?
    While I take no exception to most of your observations, I must ask if the ranking to which you refer is a fair comparison. Compared to most nations of the world (excluding Russia), we have a huge geographic dispersion of our population. Sure, we may have greater population densities on the coasts (where broadband has become ubiquitous), but you cannot make an apples-to-apples comparison of the United States to most other countries in such rankings. Most European nations are only as large as some American states (no offense intended to European /.ers), bringing to bear a greater population density which makes a broader deployment easier in many regards.

    --
    I use irony whenever I can, but my shirts are still wrinkled...
  22. Re:cheap prices mean nothing... by Anonymous Coward · · Score: 2, Insightful

    Oh god, here we go again with the geographic dispersion argument. Stop it already. Even in densely packed urban areas in the US we still can't get broadband as fast as they do in other developed nations. So your argument is crap. We deserve better after all the hundreds of dollars per capita we've thrown at the telecommunications companies through our tax dollars. Don't forget that.

  23. Re:cheap prices mean nothing... by The+One+and+Only · · Score: 3, Interesting

    Manhattan still doesn't have fast enough broadband to rival a Swedish village. You tell me if it's a fair comparison.

    --
    In Repressive Burma, it's not just your connection that dies. slashdot.org/comments.pl?sid=314547&cid=20819199
  24. AT&T's cherry picking service model by kaaona · · Score: 5, Interesting

    My home and residential neighborhood were built in 1973. A state highway with the highest traffic flow in Illinois (Il-159) passes just 200 yards from my home. The Metro East area across the Mississippi River from St. Louis, MO has a population of well over 200,000 yet since 1992 I've been unable to order anything but POTS from Illinois Bell, Ameritech, SBC, and now AT&T. "Not currently available" is the perennial status. The cold hard truth is that AT&T refuses to upgrade its physical plant from the classic copper-based exchange-centric service model. Oh, for years they've made widely-publicized promises of universal broadband service to the Illinois legislature, then refused to install the fiber-connected satellite equipment needed to expand DSL coverage beyond the 16,000-odd cable feet radius limits around their existing dial central offices (exchanges). A pin map shows that AT&T offers DSL service ONLY within those areas served by their existing copper cable plants, and they don't give a damn about investing in the infrastructure needed for universal service. They just keep milking that ol' copper cable plant for all it's worth.

  25. I have by kurtis25 · · Score: 2, Interesting

    I have ATT (one other choice in the area is accounts managed by Comcast so internet alone would run $80 a month). The trick is to get the lowest possible phone line you only get a few calls a month with it which is fine (you can use vonage, grandcentral or other such services). They of course will jerk you around and try to sell you more phone service than you need. I got signed up with no problems but the installation tech didn't show up during his 4 hour window. So I called told them I was going back to work and he couldn't show up until after 4 and he needed to call before he came. He didn't call when he showed up but he did call to ask why I wasn't there for my appointment. I told him to call his office they had a message for him. I eventually got the installation fee waved after a few trips between billing, customer service and a large conference call with people from 3 different departments. Back when I signed up they were offering a cash card to offset the installation fee (so yes I got free installation and the card) when I signed up I was told I would get a $100 card. When I got the form for the card it was only for $50 I called and complained. They said they would credit my account for $50 (I made the CS worker stay on the line while I checked my online bill). I filled the card form out mailed it in and eventually received a $100 card (plus the credit). When I signed up they said I could combine my billing with my Cingular phone and monthly discount. When I called to get that they said they couldn't since I didn't actually have an ATT phone number, I protested and they said I still had a Bell number it hadn't been switched to ATT. That call ended in a conference call between them, me and Cingualr, they could do nothing. A few weeks later I was at the Cingular store so I asked, they lady there said she couldn't help that ATT in our state couldn't combine and she was receiving about 10 complaints a day.