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Google's $10 Local Search Play

thefickler writes "Google has come come up with a novel way to boost the information it has about local businesses. As part of its Business Referral Representative program, Google is offering individuals up to $10 to visit local businesses and tell them about Google Maps and Google AdWords, collect information (such as hours of operation and types of payment accepted), and take digital photos of the business. Reaction to the program has been mixed."

39 of 193 comments (clear)

  1. I LOVE this idea. by blhack · · Score: 4, Insightful

    Back when i was in school, the job i was working didn't quite pay enough to cover all of the bills...being able to toss a notebook in the car and go hit a bunch of places for 10 bucks a pop would have been a godsend for me and most of my friends. This is especially true if you plan; hit 10 places in one day all in a row (heck, if you live in a downtown area, just take out the whole street in an afternoon).

    --
    NewslilySocial News. No lolcats allowed.
    1. Re:I LOVE this idea. by stoolpigeon · · Score: 4, Informative

      It says $2 from google and another $8 if the business verifies that the information is accurate. I'd like to see what the rate of getting that $8 looks like. Because a quick $10 bucks might be worth it, but $2 - not so much.

      --
      It's hard to believe that's how Micronians are made. Why don't we see it right now by having you both kiss one another?
    2. Re:I LOVE this idea. by ShaunC · · Score: 4, Insightful

      This is especially true if you plan; hit 10 places in one day all in a row (heck, if you live in a downtown area, just take out the whole street in an afternoon).
      The problem is the economy of scale. If you're in a relatively large-sized metropolitan area large enough to have 10 businesses per day not far out of your reach, chances are good that your city also has a lot of other cash-strapped college students who would also love $10 a pop. The competition would be insane, and remember, $8 of that $10 only comes after Google follows up with the business and they verify the information you collected. For each business you stop at, take some photos, ask the manager a few questions, then go home and upload it all, you're only guaranteed $2.

      Personally, I think this will wind up backfiring and taking a lot of Google's goodwill with it. As someone who managed a retail store in a previous life, nothing used to piss me off more than people coming in trying to solicit (especially trying to push anything advertising related). Shop owners are going to get really frustrated at Google after they start having to explain to 10 people a day that "no, I'm not interested in AdWords and besides, 10 people a day have been trying to peddle this shit to me for two months now."
      --
      Thanks to the War on Drugs, it's easier to buy meth than it is to buy cold medicine!
    3. Re:I LOVE this idea. by catbutt · · Score: 2

      Well its up to you to convince the business they want to be listed and it is worth 8 bucks. Why wouldn't they? (unless you gave them a terrible review...but its up to you to pick businesses that are good)

    4. Re:I LOVE this idea. by blhack · · Score: 4, Insightful

      I was actually having a conversation with somebody about this the other day:

      If you don't exist on local.google.com, you don't exist. My generation (I'm 20) doesn't use the yellow pages anymore, its WAYYY too slow, 8 dollars to have all of your accurate information on the de facto place for people to find businesses is one HELL of a deal.

      --
      NewslilySocial News. No lolcats allowed.
    5. Re:I LOVE this idea. by rootofevil · · Score: 2, Informative

      from what i understand of the program, it doesnt cost the business any money either, they just have to verify that what you put in is true. which would make the deal even sweeter.

      --
      turn up the jukebox and tell me a lie
    6. Re:I LOVE this idea. by Vulva+R.+Thompson,+P · · Score: 2, Insightful

      It seems like it should be the other way around. Design a web interface and supporting middleware to a database of the x million businesses Google compiles. If the college student wants to participate and they live in the geographic area, they'd sign up and "check out" a maximum of 5 or so businesses at a time. "Check out" meaning a couple fields in each business's record gets flagged and timestamped like a library book.

      If you don't do the job within a day or two, the records get reset and the next lucky college student can check them out. Upon completion, Google's happy and the college student is definitely happy. The business is (presumably) happy because they got new advertising exposure on the interweb for free and they didn't get bugged to hell. And there's really no way to "hijack" a bounty since if you didn't check it out then you don't get paid. It seems this would alleviate the obvious problems you described very well.

      Having said all that, realistically Google already thought of this process and rejected it. So what's wrong with it?

    7. Re:I LOVE this idea. by pthor1231 · · Score: 3, Informative

      You know that yellowpages.com exists right? How is a search there any slower than a search on google? In fact, if I just want the phone number, yellowpages.com is a bit easier to navigate, due to it mainly being a phone directory.

    8. Re:I LOVE this idea. by orasio · · Score: 3, Funny

      In the US, only old people use the yellow pages.

    9. Re:I LOVE this idea. by Vulva+R.+Thompson,+P · · Score: 3, Interesting

      Ok, then I'm really missing something. Comprehensive business databases have been around forever (like InfoUSA or D&B) and can be licensed for comparatively little (compared to Google's scale). They're compiled and constantly updated from state databases. By definition, if a business is legal then it means that a tax ID and unemployment number has been assigned so it will definitely be in there. Maybe I'm not reading it right, are you saying that Google is trying to build theirs from the ground up through this program?

      It's not spelled out, but from reading the Business Referral page I thought they're trying to enhance the existing business database by including information that is not usually there when searching. Stuff like business hours, pictures, etc. thereby expanding the content. This would have the effect of getting people in the habit of using Google when looking for local information in the future since it's that much better than the competitors.

      No?

    10. Re:I LOVE this idea. by arth1 · · Score: 2, Insightful

      Because the receptionist or clerk you get to talk to has no authority to say yes or no, and can't even verify the information to Google. The people who can verify this and is authorized to email outside companies on behalf of the company won't talk to unsolicited visitors with neither credentials nor an invitation.

      So what you'll end up with is a lot of time spent for $2 per business, and you paying all the expenses (car, gas, camera, net access, et cetera). Evil.

    11. Re:I LOVE this idea. by ShaunC · · Score: 4, Insightful

      Yep. As well as switchboard.com, and kevdb.infospace.com, etc. In fact, there's a nasty rumor going around that a few times a year, while you're at work and unable to catch them in the act, someone will toss a yellow bag into your yard, and if you open that yellow bag, there's a book full of phone numbers inside. I know it's passe, and it really isn't sexy, but it's usually pretty reliable. Most places don't change their phone numbers all that often.

      Google is my first destination for many things, but phone listings aren't among them. I tend to have better luck with phone numbers (both ways: look up a business, or reverse-lookup a number who called me) on other sites. I've never used local.google.com for anything, and I use Google for a lot of stuff. The local aspect doesn't appeal to me, at least not yet. Maybe I'm out of touch with the current generation of web-2.0.71 users, but aside from internet cafes or eBay consignment stores, I can't imagine that "if you don't exist on local.google.com, you don't exist" really rings true in many cases.

      Last month, I took a vacation. I found my hotel through Google (but not local.google), my directions through Google (won't do that again), and that was it. I showed up in town, found my room, and had good meals at a few locally owned restaurants that I found the old fashioned way... By driving past them and thinking "mmm, Mike's Steakhouse, that sounds good, I'll go there for dinner tonight." I have no problem with folks who want to use Google as a concierge to their city, or the myriad cities to which they travel. It blew my mind that I could get an up-close satellite view of my hotel and its surroundings from Google. But they're hardly a make-or-break thing for local businesses.

      Tourists and natives alike will always be adventurous and they don't need Google to do so.

      --
      Thanks to the War on Drugs, it's easier to buy meth than it is to buy cold medicine!
    12. Re:I LOVE this idea. by masdog · · Score: 4, Insightful

      Google is my first destination for many things, but phone listings aren't among them. I tend to have better luck with phone numbers (both ways: look up a business, or reverse-lookup a number who called me) on other sites. I've never used local.google.com for anything, and I use Google for a lot of stuff. The local aspect doesn't appeal to me, at least not yet. Maybe I'm out of touch with the current generation of web-2.0.71 users, but aside from internet cafes or eBay consignment stores, I can't imagine that "if you don't exist on local.google.com, you don't exist" really rings true in many cases.
      I was camping with my family recently and didn't have Internet access during the trip. After a disastrous morning fishing where I lost two lures, I wanted to find a good bait shop to get some advice about the lake we were fishing on. So I pulled out my blackberry, fired up Google maps, and searched for bait shops (and several variations on that term) for that area. Only two local shops came up, and we set out to find them.

      After an hour of driving around looking for these shops, it turned out that neither shop was in business any longer, and we had to settle for the sporting goods section at the local Super Walmart. Next time, I'll settle for talking to the person at the campground store.
    13. Re:I LOVE this idea. by devilspgd · · Score: 2, Funny

      I checked my yard and found one of those books. I can't see where I type in "NEAR " or "NEAR " and it reduces my query to the nearest few hits.

      Perhaps you can show me how to work this thing?

      --
      Give a man a fish, he'll eat for a day, but teach a man to phish...
    14. Re:I LOVE this idea. by ELProphet · · Score: 2, Informative

      Would your experience have been better if one of the local fishermen had taken the time to put local information on Google? Google has seen an area of their services that falls short (small, Mom & Pop business listings) and taken initiative to fix and improve that area of their service. I can't see anything wrong with that, and can point to several other technology companies who could take a lesson in increasing stock value by providing quality, and letting quantity follow.

      OTOH, local fishing and hunting is more of an art, along with many other activities (writing, guitar, talking...), and social skills like these should probably be improved individually before turning to Google. I know if I were to plan a hunting or fishing trip, or start a band, or anything else that doesn't inherently involve a computer, people I know would be much higher on my list of contacts than Google.

    15. Re:I LOVE this idea. by blhack · · Score: 2, Insightful

      That blackberry device that you were using can also make phone calls. Phone calls travel really fast, and can generally inform you whether or not the business is open.

      --
      NewslilySocial News. No lolcats allowed.
  2. And remember, kids.... by UncleTogie · · Score: 4, Insightful

    ...Don't forget to factor in your time spent processing the materials, talking to the shop owners, getting to and from the shop, etc...

    ...and that's not even considering potential gas costs...

    Anyone feel like doing a breakdown on cost/profit margin on this? Urban versus rural areas?
    --
    Don't tell me to get a life. I'm a gamer; I have LOTS of lives!
    1. Re:And remember, kids.... by nacturation · · Score: 2, Interesting

      Why go to all the trouble of doing it yourself? Develop a site where businesses can go to submit their own information for inclusion in Google Maps -- it should take a few days to build if you do it right. Or if you make it quick and dirty, a few hours. The shop owner goes to the site, enters their zip code, and it prepopulates the city/state as well as locates the general area on an inline Google Maps control. They fill in their details, place their marker at the exact location in Google Maps (if required), upload a few pictures, and you bundle the information and forward it on to Google. Unless a physical signature is required this is the best way to go about this. Register the domain name local-searching.org (it's still available) and promote this as a free community service for businesses to get listed in Google maps and drive local traffic to their doors. Throw in an additional free service on top of it as your gift to their continued business. Heck, do some subtle affiliate marketing for stuff like web hosting, site design, etc. for added bonus. Again, if you do it right you'll have some kind of user registration where you capture their email address and have an opt-in checkbox where they can choose to receive further information on free offers to help their business. Now you have a database of opt-in email addresses to market to. (Don't forget the clearly worded privacy policy, and respect it!)

      Then all that's needed is to send out press releases to newspapers, radio and TV stations, etc. so that they can inform their readers/listeners/viewers about a free and helpful way to not only get their business included on Google Maps but to also get that freebie you threw in along with it plus continued business advice and so on.

      If you really want to go nuts, make it an affiliate program where other wanna-be pavement pounders can refer their business. You handle all the submissions, give them a unique URL (eg: http://affname.local-searching.org/), and cut them 50% of whatever you make from it -- this, of course, hinges upon Google providing you a list of what is accepted and what isn't. Automate the whole thing to send them PayPal payments when Google sends you the XML file of the accepted listings, for example.

      And if I met the program requirements, I sure as hell wouldn't be posting this. :)

      --
      Want to improve your Karma? Instead of "Post Anonymously", try the "Post Humously" option.
  3. U.S. only :( by aeschenkarnos · · Score: 5, Informative

    Cool and stuff, but "... in the U.S.". WTF? Should be noted first in the article.

  4. I VOLUNTEER! by wamerocity · · Score: 5, Funny

    To go and track down and get the info for all the stripclubs and brothels/"gentlemen's clubs".

    --
    "Thank you for using Stop-n-Drop, America's favorite suicide booth since 2008"
    1. Re:I VOLUNTEER! by neoform · · Score: 2, Funny

      Heh, ever try whipping out a camera in a strip club?

      Not a bad idea if you want to learn how to fly (bouncers can throw far).

      --
      MABASPLOOM!
  5. Umm, possible legal troubles? by Penguinisto · · Score: 3, Informative
    I wonder if Google has ever heard of a Property Release?

    While rare, I can see someone getting their panties in a bunch over their place of business being photographed without permission...

    Then we have the "hey! I got an idea! let's photograph the inside of a Wal-Mart!" (where the photog will promptly get thrown out...)

    Could be wrong (they might've covered, you know, permissions), but I can see lots of kids getting snagged in something like that. /P

    --
    Quo usque tandem abutere, Nimbus, patientia nostra?
    1. Re:Umm, possible legal troubles? by TheDormouse · · Score: 2, Informative

      ...I can see someone getting their panties in a bunch over their place of business being photographed without permission....

      Umm... That's probably why Google wants you to go inside and

      ...tell them about Google Maps and Google AdWords, collect information (such as hours of operation and types of payment accepted), and... get permission to

      ... take digital photos of the business. It all seems pretty well implied. You didn't even have to read the article.
    2. Re:Umm, possible legal troubles? by tjr · · Score: 4, Informative

      Except in weird cases, you can photograph anything you want to from a public location. While you might not be able to go INSIDE Wal-Mart and take pictures [it's private property, and they have every right to make you stop], you're free to stand on the public sidewalk and take a picture of the exterior.

      Many smaller businesses don't even care if you take pictures inside anyway... it's mostly the big chain stores that disallow it and, ironically enough, also tend to be less interesting to photograph in the first place.

  6. Re:Wow by Moofie · · Score: 2, Insightful

    It's worth exactly as much as somebody is willing to pay.

    --
    Why yes, I AM a rocket scientist!
  7. Re:Too much work. by fimbulvetr · · Score: 2, Insightful

    Too much work for you, perhaps, and many other people. Others? Maybe not so much. Making a quick buck here and there is a good deal for many people, especially when it's as trivial as showing them a few pieces of paper. Half of the "sales pitch" as it were is telling the business they will show up on google maps when people search for their business, sort of like this:

    http://www.google.com/search?hl=en&q=in+and+out+bu rger+canoga+park&btnG=Search

    Now the person records information about the business that's displayed natively and boom, goog has solid information on that business.

  8. Pretty big catch, right around the "earn up to" by searchr · · Score: 2, Insightful
    not quite the cornucopia of insta-wealth it appears, to all you starving students out there.

    It's only $2 bucks for all the legwork. $2 bucks, and that only once Google is happy with your hard work.

    The remaining $8 bucks comes once a business "Confirms" the info is accurate. They do that either via a mail-in card, or online. In other words, a teeny tiny fraction of the businesses you hard-working stiffs collect, will likely ever follow up on this part. And among the ones who do, what do you bet that if there's any correction, ANY, then the $8 bucks is forfeit?

    It's great for Google, bad for the pavement pounders. Best bet is to hire your 12 year old kids to do the leg work for you, give them the $2 bucks and a valuable lesson in hard work and communications. Then any "confirmations" that pan out, keep that for yourself.

    Kids gotta learn about payroll deductions sometime.

    1. Re:Pretty big catch, right around the "earn up to" by nacturation · · Score: 2, Funny

      It's only $2 bucks for all the legwork. $2 bucks, and that only once Google is happy with your hard work. The remaining $8 bucks comes once a business "Confirms" the info is accurate. What are these two dollars bucks and eight dollars bucks you speak of?
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  9. will they even pay for all of the things you send. by Joe+The+Dragon · · Score: 4, Informative

    In from the
    http://www.google.com/local/referral/termsAndCondi tions
      TERMS AND CONDITIONS
    Compensation. For each month during the Service Period, Google will pay Contractor (i) for each Customer for whom Contractor has collected and submitted Customer Data to Google in accordance with these Terms and Google, in its sole discretion, has accepted or approved of the Customer Data submitted by Contractor for such Customer, a one-time fee of two U.S. dollars ($2) (a "Base Referral Fee") and (ii) if such Customer is a Verified Customer, an additional one-time fee of eight U.S. dollars ($8) (a "Bonus Referral Fee" and together with Base Referral Fee, "Referral Fees"). A Customer is a "Verified Customer" if and when Google receives written confirmation (whether by mail, email or on-line via a URL designated by Google) from such Customer that the Customer Data submitted by Contractor for such Customer is current, complete and correct. Payment of any Referral Fees is contingent upon Google's receipt of a completed W-9 Form by Contractor. Notwithstanding any of the foregoing, the Referral Fees will not be considered earned by Contractor should Google, in its sole discretion, determine that it has previously received Customer Data for such Customer by a party other than Contractor and so inform Contractor no later than five (5) business days after Contractor's submission of such Customer Data. Google shall pay Contractor Referral Fees earned during each month, with payment for that month being made within thirty (30) days of the end of the immediately following month, if Contractor has earned at least twenty-five U.S. dollars ($25) for such month. If Contractor has not earned at least twenty-five U.S. dollars ($25) in a given month, then Google will defer payment until Contractor has earned at least twenty-five U.S. dollars ($25). Payment will be mailed to Contractor at the address provided by Contractor on Contractor's IRS W-9 Form. For the avoidance of doubt, (x) Google has no obligation to accept or sell Google products or services to any Customer and (y) in the event that a Customer purchases any Google product or service, Contractor is not entitled to receive any compensation or payment in connection therewith.

  10. Perfect for the anti-Wal-Mart crowd. by KTheorem · · Score: 5, Insightful

    This would be a great thing for those who want to help out the small businesses in their area. They can go out and literally put them on the map. The more people that are aware the small shops exist, the more likely people will be to shop there.

    I know that I, for one, don't neglect smaller shops because I would rather go to Target. For the most part, I do it because I am unaware that there even is a small shop that could serve my needs.

    1. Re:Perfect for the anti-Wal-Mart crowd. by drsquare · · Score: 2, Insightful

      The small shops can be on the map all they want. They'll still close at 4pm and refuse to take cards.

  11. Re:Wow by umbra_dweller · · Score: 2

    I don't quite understand what makes this "evil." There are hundreds, if not thousands of places online where people gather this type of information (and more) for free. Check out Yelp.com. How much do you think this infomation is worth? And how else would the average person be able to capitalize on it? Sure, they could hire a group of full time employees to do the same work, but I bet they would miss a lot of niche places that your average cash-strapped college student is perfectly happy to go to.

  12. Re:Too much work. by billster0808 · · Score: 2, Interesting

    It's only 10 bucks per business, but I really don't see how this could take more than 20-30 mins per store. Probably sounds something like this: "Hi, I'm Bill, I'm here on behalf of Google. We'd like to get little bit of information about your business to help keep Google maps more accurate, in order to help your bussiness. When are you open? What kinds of payment do you take? What do you sell? Can I take a couple pictures? Give us you email address so we can verify this all with you before it gets posted online. Kthnxbye." You can probably get 2 businesses in an hour, and even if you only get a 50% verification rate, that's 12 bucks an hour, which is a pretty good wage for a college student.

  13. What about Canada? by Kinetix303 · · Score: 2, Interesting

    I live in Montreal. Montreal's metropolitan area has a population of 3.6 million people. This is equivalent in market to Los Angeles and Chicago, your second and third largest cities. Montreal is entirely neglected by this program. Additionally, Toronto's metro area has a population of over 5 million, second in size on this continent only to New York City. Again, Toronto is entirely neglected by this program. I understand Google Labs technologies such as street view and traffic require the participation of local governments, but a program like this one is driven entirely by market... and not only are there Canadian Google users, but lots of them, too.

    Google could be making real money in Canada, and yet they choose not to. Why is the Canadian market ignored yet again? Google has access to prime revenue streams: we can be paid in currency that Google already does business in, our cities are already well integrated into the Google Maps grid, and Canadian business can and does take advantage of Google's paid placement programs.

    While Canada itself is a significantly smaller overall market than the United States itself, I don't understand why the international border comes into play at all. After all, our urbanized centres easily compare the market sizes of the American cities that Google is focussing efforts on... and isn't that what counts when it comes down to it?

    Google, please include Canadian cities in your future service rollouts. Our advertising dollar is every bit as useful to you as an American one.

    1. Re:What about Canada? by Nazlfrag · · Score: 2, Insightful

      Yeah, you and every other city & country on the planet outside the US. Ever think that the program might expand if the US trial is successful? Give it some time, it's unlikely any company would launch such a program worldwide without testing their home market first.

  14. As a small business owner... by nevesis · · Score: 2, Insightful

    As a small business owner -- an IT business, at that -- one of the first things I did was make sure I was listed with Google. I followed up with the phone books.

    The thing is that many of my acquaintances are small business owners. And I decided to Google their businesses while I was registering mine. Most came up with name and address -- even though they didn't register to be listed with Google. Some didn't come up at all.

    I went to them. I explained the situation. Google acts as a phone book to many of us. And they display the business result in prime screen real estate for free! If they're listed, the more information they provide, the better. And if they don't provide any information, they're basically illegitimate in my eyes.


    Basically, I see this as Google's quest to get small businesses listed in their "web 2.0 phone book".

  15. Reminds me of Snow Crash by WoRLoKKeD · · Score: 2, Interesting

    Hmm, is anyone else at all reminded of the CIC from Snow Crash? Being paid to go around and find information that someone 'may' be interested in, one day? The only difference is that you won't be paid per hit that the store you scoped out gets, though that could work too, i suppose.

    --
    Immolation is the sincerest form of flattery.
  16. Re:You are 20? "We" don't care. by devilspgd · · Score: 2, Insightful

    Perhaps not all 20-something year olds have money. Some of us do, some of us have a lot of disposable income, and I spend more of it (in absolute dollars) then what my dad spends on fast food / take out food, despite the fact that he makes far more then I do.

    Around here, for a small (especially trendy) mainly impulse-buy shop, younger working folks are the target market.

    --
    Give a man a fish, he'll eat for a day, but teach a man to phish...
  17. Beware by qeorqe · · Score: 2, Interesting
    Google seems to expect a lot for $2.

    From their terms and conditions:

    "8. Rights to Developments. As between the Parties, all software (including modifications and documentation), products, inventions, documents, writings and other materials conceived, prepared, made, discovered or produced by Contractor during the Service Period, including without limitation Deliverables that relate in any manner to the Program or business of Google (collectively, the "Developments"), shall be the sole and exclusive property of Google."

    More discussion may be found at blogoscoped.