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Ticketmaster Claims Hacking Over Ticket Resale Site

FlopEJoe writes "Ticketmaster claims that RMG Technologies is providing software to avoid security measures on their website - even to the point of utilizing bots to get large blocks of tickets. RMG says it just 'provides a specialized browser for ticket brokers.' From the New York Times article: 'The fact that tickets to popular events sell out so quickly -- and that brokers and online resellers obtain them with such velocity -- is clouding the business, many in the music industry say. It is enough, some longtime concertgoers say, to make them long for the days when all they had to do to obtain tickets was camp out overnight.'"

11 of 317 comments (clear)

  1. And we're to feel sorry?! by FatAlb3rt · · Score: 4, Insightful

    Ticketmaster's been bending us over for years...now we're to feel bad for them? It's too bad TM has such a stronghold on the industry - ticket sales ain't rocket science, especially not at a convenience fee of $10+.... per ticket.

  2. One good turn deserves another... by garcia · · Score: 4, Insightful

    Coming from the company that has, for the longest time, been ripping off customers and making a killing off unnecessary ticket processing fees which are likely a hold-over from when they were outlets in shopping malls and telephone sales. There is absolutely no reason why I should have to pay such astronomical rates to a third party in order to get tickets for a show to support bands that I want to see because they don't support the RIAA.

    If anything, these companies are just paying you back for screwing over legitimate consumers for years by screwing you over more. The TicketMaster model is dead and everyone should really do their own ticketing in order to avoid this non-sense. I am much more likely to pay a band's direct ticketing agent than TicketMaster. Hell, I'm more likely to go to a show when I have to pay anyone other than TicketMaster to get the tickets for any event I attend whether it be sports, theater, or music.

  3. Re:Ticket Brokers Suck by Broken+scope · · Score: 4, Insightful

    What if you buy tickets for a friend... or you give them to a friend because something comes up and you can't go?

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  4. Re:Solution by Sergeant+Pepper · · Score: 4, Insightful

    Uhh... artificially high? The fact that concerts for good bands sell out so quickly shows that they're NOT artificially high.

  5. Re:Solution by 644bd346996 · · Score: 4, Insightful

    Forgetting your Econ 101 class? Price ceilings only help the poor when you make sure the poor are first in line. Otherwise, they end up helping the rich just as much (and in the real world, often more so).

  6. Re:Solution by cHiphead · · Score: 3, Insightful

    You're older and have enough disposable income, the core fans typically do not for newer bands.

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  7. It's worse than you think... by bluelarva · · Score: 5, Insightful

    These so called ticket brokers are actually worse than most people think. I actually had a long conversation with one of these scums. First of all, these guys don't operate small. He claimed that his operation spent over a million dollar a year just on Google AdWords advertisement campaign. That tells you the scale of his operation. He uses a network of machines with bot software to buy up as much tickets as he possibly can for sports events and concerts. The markup on those tickets are astronomical. He deals mostly with movie and sports star agents mostly to unload these tickets at shockingly high prices but those agents don't care because they are out to make their clients happy at all cost. What's sad is how he sometimes end up with bunch of unsold tickets. This creates artificial demand thus increases ticket price for everyone as well as depriving fans who want to go see these events. Whenever you see bunch of empty seats in a sold out baseball game, it's not because the fan had a change of plans or got sick. It's because these scummy ticket brokers couldn't unload them for huge profit. One of the reason why ticketmaster won't do anything about the situation is because these brokers ensure that events are sold out which works out in their favor. They don't care about actual fans getting hold of the tickets. They simply want the tickets sold.

  8. Re:Ticket Brokers Suck by DamnStupidElf · · Score: 5, Insightful

    They are nothing more than scalpers.

    Damn straight! Service charge here, convenience charge there, credit card processing fee at the end... You were talking about ticketmaster, right?

  9. Mod Parent Up by jbengt · · Score: 3, Insightful

    Tickmaster sucks the life out of venues and acts.

  10. Re:Ticket Brokers Suck by MoriaOrc · · Score: 3, Insightful

    Because there's no way that someone can simultaneously have money and enjoy music...

  11. Re:Led Zepplin fans with wrong CC get turned away by Firethorn · · Score: 3, Insightful

    My economic solution, that would also ensure that scalping is minimized would be to hold a dutch auction - everybody bids what they're willing to pay, then the tickets are all sold at the highest price that ensures a sellout.

    If that doesn't work, start up with sky-high prices, then gradually drop them until a sellout is achieved - it would minimize scalping because in order to get large numbers of tickets you'd have to buy early, at the higher price.

    Though making the tickets non-transferable works at least a little bit.

    Besides, scalpers don't always make out - I've heard of them selling tickets at half the price they paid for them on the day of the show because they just can't move them.

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