Amazon Erases Orders To Cover Up Pricing Mistake

The Knife writes "Amazon secretly canceled orders for a large jazz CD set after realizing that it had mis-priced the item at $31 instead of its MSRP of $499. At first, inventory shortages caused the online merchant to string customers along for over a month after they placed their orders. But when Amazon realized that the box set was under-priced by $470, it simply erased all records of customers' order in their account history. No emails were sent to customers informing them of the price change or of the order cancellation. Probably because it violates Amazon's highly publicized price guarantee policy. A customer who called to complain and request the CD set at the $31 price was given a $20 discount off of his next Amazon order." A caveat: there is no external confirmation that Amazon did what is claimed here.

Comments

Re:Bad Summary.

[sentientbeing]

Shopper: '...You hadn't exactly gone out of your way to call attention to the cancellation notices had you? I mean like actually telling anyone or anything.'

Amazon: 'But the cancelled sales were on display...'

Shopper: 'On display? I eventually had to go down to the cellar to find them.'

Amazon: 'That's the display department.'

Shopper: 'With a torch.'

Amazon: 'Ah, well the lights had probably gone.'

Shopper: 'So had the stairs.'

Amazon: 'But look you found the notice didn't you?'

Shopper: 'Yes,' said the buyer, 'yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying "Beware of The Leopard'

Re:Bad Summary.

[Broken scope]

Something between redundant and off topic i guess.

New Slashdot Effect

[bagsc]

People who viewed "Jazz in Paris" bought:
Jazz in Paris 1%
Linux in a Nutshell 55%
Understanding the Linux Kernel 12%
Running Weblogs with Slash 7%

Re:Wasnt That The Point?

[somersault]

If you live in Conspiracy World, yes they did. But there's no way of proving it.