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Amazon Erases Orders To Cover Up Pricing Mistake

Posted by kdawson on from the now-that's-just-naughty dept.

The Knife writes "Amazon secretly canceled orders for a large jazz CD set after realizing that it had mis-priced the item at $31 instead of its MSRP of $499. At first, inventory shortages caused the online merchant to string customers along for over a month after they placed their orders. But when Amazon realized that the box set was under-priced by $470, it simply erased all records of customers' order in their account history. No emails were sent to customers informing them of the price change or of the order cancellation. Probably because it violates Amazon's highly publicized price guarantee policy. A customer who called to complain and request the CD set at the $31 price was given a $20 discount off of his next Amazon order." A caveat: there is no external confirmation that Amazon did what is claimed here.

4 of 338 comments (clear)

  1. There are reverse errors, as well. by jd · · Score: 1, Redundant

    Several of the Doctor Who audio tapes are selling at over 300 dollars a throw. Given that they're just Crystal Clear audios the BBC dubbed over with commentary, someone is making a fortune if anyone is paying the full ammount. For that matter, someone is making a fortune at the more normal $20 a throw.

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    It's a small world and it smells funny; I'd buy another if it wasn't for the money; Take back what I paid (SoM)
  2. A caveat by Kuroji · · Score: 1, Redundant

    >A caveat: there is no external confirmation that Amazon did what is claimed here. Then why is it on the front page?

  3. Re:Bad Summary. by Broken+scope · · Score: 0, Redundant

    For those who didn't know. Thats a Hitchhikers Guide Reference.

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    You mad
  4. Re:Bad Summary. by JustOK · · Score: 1, Redundant

    What is it for those of us that did know?

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    rewriting history since 2109