Samsung Sued Over "Defective" Blu-ray Player
Anneka notes that, although both Netflix and Best Buy threw logs on HD DVD's funeral pyre today, things are not all going Blu-ray's way. A Connecticut man is suing Samsung, the maker that brought the first Blu-ray players to market, over its "defective" BD-P1200 player. The lawsuit seeks class-action status. The problem is that the Samsung BD-P1200 is a "Profile 1.0" player that can't play some Blu-ray discs and Samsung has no intention (or ability) to upgrade these players via firmware. Quoting Ars: "The meager requirements of the 1.0 profile mean that Blu-ray players which fail to implement the optional features won't be able to take advantage of picture-in-picture, which requires secondary decoders. 1.0 players are also unable to store local content, lacking the 256MB of storage mandated by the 1.1 profile. Profile 1.1 discs should still play on 1.0 players, however, but the extra features will not work."
There's a reason we call it the bleeding edge - because it cuts you. And you bleed. It's much like new software - I won't touch a new OS or game until it's had at least one patch or service pack.
If this guy wins, gets a court to punish a player manufacturer because it's not forward compatible with media all carrying the same media logo, then I want to see Sony get slammed for selling "CD" players that won't play CDs that I copied from the ones I bought as backup. And then I want to see Sony get slammed for selling "CDs" that won't play in some CD players because the Sony CDs have DRM that's not part of the "CD" spec.
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make install -not war
No way a judge will allow this lawsuit, much less grant it class-action status. Imagine the precedent this would set. I could sue Motorola because my older cell phone doesn't have all the features that their latest ones have. I could sue Toyota because a newer year/model of my car has more features. Etc. etc.
How is this a fault of a manufacturer? Especially one that is not the creator of the Blue-Ray disk. Samsung made a hardware platform with a current drive and the technology improved and the old system cannot be upgraded. Why not sue every HDD manufacturer then? My old IDE drive won't work with my new motherboard. I cannot get firmware updates and the connectors are all wrong!
These frivolous lawsuits need to stop. They really need to start tossing these people out on there asses or pressing some criminal negligence charges against them.
I understand the point of people saying "It's Profile 1.0, not Profile 1.1, it does what it says on the box". But most customers won't look at that. They just see the BluRay logo, see the adverts for BluRay (which no doubt show off the features included in Profile 1.1) then want to know why their BluRay player can't do what the advertisement told them.
At the least, it's misleading advertising. The Profile 1.0 player being defective is a bit of a stretch, but it's not unfounded.
One important thing to remember is Joe Consumer doesn't know or care about 1.0, 1.1, etc.
Unless they're changing the name, ol' Joe is going to get upset when it doesn't work like it says on the box. Joe is used to auto recalls and static products, and I think BluRay forgot that in their little war to win the format.
I love my computer -- You make me feel alright (Bad Religion)
Frankly, I wouldn't mind seeing these companies getting a slap on the wrist for a changing definition of what Blu-Ray is by changing the profile but not making the differences obvious (it's a little tiny box on the back of a case).
That said, sounds like the guy has a case to me. Read this part:
It was defective. It sounds like the bought a DVD player (let's pretend) that wouldn't play a good percentage of DVDs. Not "doesn't play every neat feature". Not "doesn't support 12.16 theatrical sound". Just plain "won't play". They could fix it with a software update, but they don't seem to want to.
That part is bait-and-switch. He bought a player that should play any good Blu-Ray movie (possibly san-extras). It won't play many of them. Either all those movies are defective, or the player is. If it is the player, he was ripped off. At the very least, they should have replaced his player with something that would play movies.
Comment forecast: Bits of genius surrounded by a sea of mediocrity.
He isn't expecting the extra features - he just wanted to have the discs play in the first place. According to the lawsuit, the player refuses to even read them.
The problem has nothing to do with Profile 1.1 - it's a flaw with BD+.
He got screwed over by DRM. I would have thought Slashdot would be more sympathetic to someone screwed over by DRM than to instead blame him for buying "too early" whereby "too early" is apparently six months ago.
If he has problems with BD+ discs, why doesn't he sue the people selling and distributing these defective discs? If the discs are being sold as BluRay discs, they should play in a BluRay Profile 1.0 player. It isn't the manufacturers fault that some crappy new copy protection doesn't work with their player. Would you sue the manufacturer of a CD player because some copy protected discs won't play, or would you go for the people selling the dodgy copy-protected discs but still calling them CDs? I know I'd go after the people purveying the misrepresented discs.
Think of this another way: I have a MacBook with a Core Duo CPU. It's a 32-bit x86 processor with SSE3. It will run OSX 10.5 Leopard in 32-bit mode, but 64-bit features won't work, and 64-bit only applications won't run. Should I go and sue Apple for selling me a defective product?
Yes.
"Nine times out of ten, starting a fire is not the best way to solve the problem." - my wife
This lawsuit is not over that Profile 1.1 content will not play on this Profile 1.0 player. The Samsung in question has much worse compatibility problems--some discs don't play at all. Before the first Profile 1.1 discs came out, the Samsung refused to play BD+ discs such as Fantastic Four 2 and The Day After Tomorrow. It took Samsung something like a month to issue a firmware update to fix this issue (other manufacturers who had issues had updates out in a week or so). Furthermore, even after that update, new discs continue not to play. The problem mostly is limited to Java-enabled discs, which are in the Profile 1.0 specification.
We're not even talking about Profile 1.1 discs either. Some standard releases refuse to play, and Samsung's support has been sluggish. Problems with the PS3 and Panasonic players have been addressed within a week or two of problems occurring. There are a number of discs that have been out for months that still don't play, even with the latest firmware:
Pirates of the Caribbean 3 (12/3/07)
Blade Runner (12/18/07)
Pixar Shorts (11/6/07)
That's over a month and a half with no fix! The profile 1.1 discs (3:10 to Yuma and Sunshine) don't play the movie successfully. They sputter and freeze. This problem isn't observed on other Profile 1.0 players from Panasonic, Sony, and Pioneer. The Samsung player really is defective.
Ensuring good lawsuitarity since VHS vs BetaMax.
Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
> ..but $150 players are only a recent phenomenon and it's effect on the market remains to be seen.
:)
I suspect the $150 players were the result of the retail channel seeing what was happening and deciding that the Xmas season was their last chance to unload inventory that was about to be worthless. Add in a little inside info paranoia and deliberate postponing of the studio shifting, etc to allow retails time to dump and things make a lot more sense.
Everyone knew that only one would survive and at the first hint that the market was picking a winner the desire not to be left holding a big stack of dead inventory created a huge bandwagon effect. If I had to guess it was the PS3 finally starting to sell as the price dropped. It became obvious there was soon going to be far more BD players just on the strength of the PS3, one studio flips camps (actually just stopped doing both) and it snowballed. At this point I doubt even Sony can manage to snatch defeat from the jaws of victory.
Me, I haven't even bought a HD set yet and haven't owned a console since the 2600. Waiting for the pricing to plateau out, no sense getting in a hurry to go HD just to be able to pick from a few dozen crap/blockbuster titles.
Democrat delenda est
Or are we nearing the day when Sony finally 'wins' a format war?
Meanwhile, the movies mentioned in the article all come with a "blu-ray disc" logo on them, despite there being two distinctly different formats involved. That's misleading advertising, and I hope he wins his case. You can't create a so-called standard and then say "whoops, need to change a few things here, sucks to be you if you were an early adopter!" I understand that the bleeding edge sometimes cuts, but that's usually a result of bugs in the players or the manufacturing process, not because some idiot changed the specs of the format!
If that's the case, then I await with glee for whenever they try to close the "analog hole" in HDMI-equipped TVs with DRM-crippled signals, as has been reported.
I've never seen a BluRay title... but I imagine the menuing system is like DVDs' on crack. When I put a movie in my player, I want to watch a movie, not wait 2 minutes through menu animation and 8 min through previews... I'd pay more for no-nonsense "movie-only" titles. You know how when you go to get milk at the supermarket you have to walk past miles of stuff you don't want? Marketing is a profound waste of the consumer's time, and all that extra stuff on movie discs is just like the maze at your local grocery. You fools! You are letting them charge us for showing us stuff they want us to buy.
The Admin and the Engineer
You've gotta be kidding. Who modded this guy up? I know that anti-Sony opinions are popular here, but this is just insane. The PS3 has not cost $600 since June of 2007. Welcome to 2008. PS3 is currently selling for $400 or $500 depending on the model. You can buy a regular Blu Ray player for $350. Blu Rays are available for less than $25. Take a look at Amazon.com. HD-DVD players are selling for $150 because no one wants to buy a player that is already obsolete.
And the poor late adopters that buy Used HDTV's from 3-4 years ago.
m tv dont have HDCP, it's a 1080i set. Bluray and HDDVD is useless as nither will output anything but 480p out the Component output. In fact this is mentioned in EVERY HDDDVD and BluRay players manual.
"720p and 1080i output is disabled on component out on discs that have the copy protection flag set." EVERY SINGLE DISK HAS THIS FLAG SET!
I'm not buying it. If I ever buy one it will be whatever is easiest to rip with anydvd.
Do not look at laser with remaining good eye.
And I don't mind it, but why are vital things like a second decoder not in the spec to make it at least upgradeable. Or even just disabled until a special disc is put in to flash the firmware to activate it ?
The article mentions that there isn't enough RAM for a paticular decoder to operate. There isn't a single software upgrade that can get past the lack of the physical memory. The boards in most of the players isn't laid out where memory can be just plugged in. A small run to produce new boards and the labor cost of a recall for a board swap is cost prohibitive. The early production run did not have the 2nd decoder built-in because the spec was probably still being finalized. There were no discs out at that time to even verify the decoder would work if it was installed at that time.
This is much like the early days of UHF TV (I'm old enough to remember) when the FCC mandated 82 channel reception. Many sets shipped with UHF tuners that didn't function. Several years later, the failure was noticed when the first UHF sets went live.
This is why I didn't buy a flatscreen with a tuner before the local broadcasters were on the air. I waited until after the signal was established.
If the company was ethical, they should have a trade-in program instead of expecting the end user to bite the entire cost of replacement.
The truth shall set you free!
But this player still plays any and all discs labeled "blue-ray" (unless the disc or player is broken)
What happens is that if the disc contains v2.0 features, you won't see -those-, you will still be able to play the disc and see the movie, but you may miss out on some of the advanced features, such as the possibility of PiP (let's say the director commenting upon the film from a separate video-track in a corner of the picture)
I don't see the problem. You bought a blue-ray player, it plays blue-ray discs. This is the primary function.
There are some bells and whistles that it don't have, on account of being a v1 player and thus not implementing the additional stuff that came in v2, all of which is, however, optional.