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Microsoft Had Doubts About the 'Vista Capable' Label

dionysus writes "Last April, Microsoft was sued over its 'Vista Capable' labeling, and in hearing last week, attorneys for the plaintiffs presented evidence that Microsoft employees were skeptical about the 'Vista Capable' marketing. Some of the most damning evidence comes from Microsoft executives: 'Mike Nash, currently a corporate vice president for Windows product management, wrote in an e-mail, "I PERSONALLY got burnt ... Are we seeing this from a lot of customers? ... I now have a $2,100 e-mail machine." Jim Allchin, then the co-president of Microsoft's Platforms and Services Division, wrote in another e-mail, "We really botched this ... You guys have to do a better job with our customers."' The judge in the case is currently considering the plaintiffs' request to make it a class-action lawsuit."

37 of 484 comments (clear)

  1. What happens... by gravesb · · Score: 4, Insightful

    when marketing gets primacy over engineers....

    --
    http://bgcommonsense.blogspot.com
    1. Re:What happens... by macmaniac · · Score: 3, Interesting

      Shoot, the Compaq I have which _shipped_ with Vista Home Premium is barely "Vista Capable" in any real sense... what on earth would possess them BESIDES marketing logic over engineers to claim anything less to be "Vista Capable"?

    2. Re:What happens... by MightyMartian · · Score: 3, Informative

      Indeed, I just got a replacement HP laptop for one that died. The old one had Windows XP and 1gb and ran like a charm, the new one is actually a faster machine, but with Vista and just 1gb is a horrible sloth. I'm bumping the RAM up naturally, though I'd much prefer to downgrade to XP since I don't like feeding the memory-hungry monster that Vista is, but apparently downgrading this model to XP is fraught with troubles.

      I'd go to Ubuntu, but I can't get it up and running either.

      --
      The world's burning. Moped Jesus spotted on I50. Details at 11.
    3. Re:What happens... by Blakey+Rat · · Score: 4, Insightful

      Without some level of marketing, Engineers build products that people simply don't want and/or won't sell.

    4. Re:What happens... by Adams4President · · Score: 5, Insightful

      At first I thought this post was meant to be funny (I actually laughed). Certainly, I and most /.ers are capable of doing this. But you can see by that post why Microsoft still has nothing to fear from Linux...even "user-friendly" Ubuntu. "get the latest beta driver"?? "install by hand in text mode"?? "start sshd and do it remotely"?? You might as well ask the typical user to perform brain surgery on himself.

    5. Re:What happens... by msuarezalvarez · · Score: 5, Insightful

      The typical user does not install the OS he uses.

    6. Re:What happens... by skiingyac · · Score: 3, Insightful

      The typical user does not install the *Windows* OS. The typical user buys a computer with Windows pre-loaded, and must install linux OS themselves. If >90% of desktops/laptops come with linux pre-installed, then these type of problems are not important. Right now, they are.

    7. Re:What happens... by Epsillon · · Score: 3, Informative

      The poster who recommended the alternate ISO has the correct advice, although the Linux driver from nVidia in the repo is most certainly not a beta. The open source nv(4x) driver doesn't handle some configurations of the mobility chipsets, especially the 8xxx series, very well so the ncurses based installer on the alternate disk (looks a bit like the Debian installer, which is hardly surprising) will get you up and running enough to {Ctrl}{Alt}{F1} to the console and "sudo apt-get install nvidia-glx-new" which should also pull in the restricted kernel modules package, assuming this is Ubuntu 7.10 (Gutsy) we're talking about. Then just throw "sudo nvidia-xconfig" at the CLI and reboot. Things should go swimmingly after that.

      Or not. You specify your OS by the applications you wish to use, not to satisfy some Slashdot flame-warriors. Good luck, whatever you decide to do.

      --
      Resistance is futile. Reactance buggers it up.
    8. Re:What happens... by Achromatic1978 · · Score: 3, Informative

      This is the same crap you have to do to install Windows. It comes up in some low-res crap graphics mode if you're lucky

      What UTTER bullshit.

      I have not seen a computer come up in less than perfect resolution following an install since pre XP, with one exception (an onboard SiS video card on an Asus box. Running Windows 2003). I just put Vista on this desktop last night, and when the first boot came up, it had detected my Nvidia 7600 GS, and enabled both my LCD panels, one at its native 1600x1200, and the other at its native 1920x1200.

      Or my Asus laptop, with XP SP2, and an ATI Radeon Mobility X600. Hey, whadda you know, the vanilla (not the vendor supplied) XP Pro SP2 disc got the laptop up and running at its native 1440x900.

      Or my wife's Dell, with XP SP2 and then Vista. Native Windows drivers for the Geforce Go 7900 GS? No problem, 1920x1200, right there (although one of the OS's, can't remember which, did say "Your display is running at a less than optimum resolution, click here to open the display panel" and hey, whadda you know, native resolution, right there.

      Or my work Sony Vaio SZ, also with an Nvidia card, native resolution 1280x800. Worked fine.

      It's F8, btw.

  2. A $2100 email machine? by RetroRichie · · Score: 3, Insightful

    Uh, no. What you've got is a $2100 PC that runs just dandy with Windows XP. You know, what you were using before Vista slowed it to a crawl. These guys are buffoons.

    1. Re:A $2100 email machine? by CFTM · · Score: 5, Insightful

      And that's the sound of the point that the VP was attempting to make flying over your head.

    2. Re:A $2100 email machine? by UnknowingFool · · Score: 4, Informative

      He was just trying to make a point. A MS VP bought a "Vista Capable" machine that was installed with XP. His understanding was that when Vista came out, he could upgrade to Vista Premium with no problems. Unfortunately in his case, even though he bought a fairly decent machine, it couldn't run Vista Premium reasonably. He gets none of the features of Vista Premium and his machine is slower than dirt. He can only really do email and maybe surf the web now and then for $2100. If he works for MS and got this experience, what are the experiences of normal customers?

      He was speaking for the customers. Their understanding when they bought the machine was that it could be upgraded. They could have waited but they were reassured that buying then didn't matter as opposed to buying later. It did matter. Now, what are they supposed to do after an upgrade? If XP was already installed by the manufacturer, sometimes all they get is a Restore XP disc which formats the HD and erases all their files and settings. Very few may have actually bought the retail version of XP which gives more options.

      --
      Well, there's spam egg sausage and spam, that's not got much spam in it.
  3. correction ;) by Gorphrim · · Score: 5, Funny

    'Mike Nash, formerly a corporate vice president for Windows product management, wrote in an e-mail, "I PERSONALLY got burnt ... Are we seeing this from a lot of customers? ... I now have a $2,100 e-mail machine."

    --

    Queens of the Stone Age - they rule
    1. Re:correction ;) by Anonymous Coward · · Score: 4, Funny

      -----> Joke
         O
        /|\   You
        / \

  4. Vista = dogfooding? by WolfTheWerewolf · · Score: 5, Insightful

    Perhaps they should have forced it upon employees for more "real-world" testing first?

    1. Re:Vista = dogfooding? by jimicus · · Score: 5, Insightful

      You know something? I bet they did.

      But Microsoft have a reputation for not only encouraging their developers to run the latest and greatest version, but also giving them the best hardware with which to do it.

      I wonder how many developers actually had easy access to a laptop with less than 1GB of RAM to run Vista on, let alone tried it.

      Wild speculation, so mod me how you like.

  5. How interesting.. by moogied · · Score: 4, Insightful

    Putting "Vista Capable" on a machine is much like saying E85 capable on GM trucks.. while it may indeed be able to use it, no one in there right mind ever should..

    --
    So basically, -1 troll/offtopic is really slashdots way of saying "I hate that you thought of something before me."
    1. Re:How interesting.. by DarkTempes · · Score: 3, Informative

      It's a 85% ethanol/gasoline mixture fuel.

  6. Another class action by KlomDark · · Score: 3, Insightful

    I'm curious how long until a class action suit fires up over all the companies out there selling 64bit machines with 32bit versions of Vista. That's complete shit. Why even sell a 64bit machine if they're going to hobble it to 32 bit operation?

    Imagine buying a 12 cylinder Lamborghini, getting it home, and then realizing it's only firing on 6 cylinders.

    1. Re:Another class action by postbigbang · · Score: 4, Insightful

      The 4-banger Honda engine would last longer, cost less to repair if it did break, and get you better mileage, and get you up to speed in normal traffic situations most of the time.

      The day of the upgrade is waning, and for good reason: no real value, just a bit of eye candy and some cheap thrills..

      --
      ---- Teach Peace. It's Cheaper Than War.
    2. Re:Another class action by AutopsyReport · · Score: 5, Funny

      Imagine buying a 12 cylinder Lamborghini, getting it home, and then realizing it's only firing on 6 cylinders.

      So, you're married too?

      --

      For he today that sheds his blood with me shall be my brother.

    3. Re:Another class action by mysticgoat · · Score: 4, Funny

      Why even sell a 64bit machine if they're going to hobble it to 32 bit operation?

      Because they can?

      In a related matter, is this quote from an earlier day still appropriate?
      Windows is a 32-bit shell for a 16-bit extension to an 8-bit operating system designed for a 4-bit microprocessor by a 2-bit company that can't stand one bit of competition.

  7. Re:I like Microsoft direction. by plague3106 · · Score: 4, Insightful

    Did you even read the summary? The MS exec's first thought was of the customers. Good grief.

  8. Vista Capable label by Anonymous Coward · · Score: 5, Funny

    The first thing I did on receipt of my XP notebook with the Windows Vista Capable sticker was to remove it and put it in its correct place: on my bin.

  9. Re:I like Microsoft direction. by Penguinisto · · Score: 4, Insightful

    Did you even read the summary? The MS exec's first thought was of the customers. Good grief.

    Actually, it was their first thought after they got bitten personally by the botch-up, but IMHO not during design or at any stage before release.

    If the end-using customer is their first thought, then please explain DRM.

    /P

    --
    Quo usque tandem abutere, Nimbus, patientia nostra?
  10. Let this be a lesson for beta testers by Toreo+asesino · · Score: 5, Informative

    ...otherwise known as early adopters.

    To be fair Vista introduced to an unsuspecting IT world the shocking concept that's been around in *nix that "You don't have root level access as a norm!" (Gasp!). This alone caused issues for the majority of Windows software, and is probably the cause of the majority UAC complaints too. Remember too that, this type of security really isn't appreciated by your average Joe, who honestly couldn't give two shits if someone has rooted his box. He'll care when he can't write documents, send emails and check the football results on-line (even if it does require closing various popups)...but a Windows SUDO was long overdue.

    Also, Vista is the first iteration of Windows that's seriously supported 64 bit...XP does I know, but it's something of a stop-gap in my opinion, and very rare to see. The 64-bit shift was too, on it's own, bound to cause upgrade havoc, much like the "good old days" of Win95 not running legacy 16bit apps too well.

    Finally, Vista does overhaul other areas of Windows that has been for the better in the long-run, but a world of hurts in the short-run. Check out the propaganda here - http://www.microsoft.com/whdc/system/vista/kernel-en.mspx

    There's a tonne of reasons why Vista has been a painful upgrade, but these reasons above I feel are the most prominent, and not so much fault of Microsoft either in my opinion. Yeah, security should've "not sucked", the tech is still very new (many will say 'too' new), and the 64-bit switch-over is unavoidable at some point, but frankly Vista's getting better every day (for instance, just today this was released - http://support.microsoft.com/?scid=kb%3Ben-us%3B943899&x=14&y=11) but much of Vista's problems have been blown up bigger than they are by people that quite frankly, just want to see Microsoft fail, die, whatever...and are willing to "stretch the truth" if it helps that happen....

    Hang on; I've just realised where I'm posting.

    --
    throw new NoSignatureException();
  11. Too many editions! by Midnight+Thunder · · Score: 5, Insightful

    How many versions of the same system do you really need? Having created over six versions of the same operating system, Microsoft should have been aware that there would be confusion. Are people in the company so oblivious to the "Keep it Simple" approach? Generally a desktop and a server edition should suffice, and anything being marked a 'ready' should be indicating the expected experience and not the rationed experience.

    A computer allowing me to experience 10% of what the new OS can provide me, is not ready in any shape or form. Games labelling gets this right, why shouldn't hardware? Are we dealing with crooks or incompetence?

    --
    Jumpstart the tartan drive.
  12. You're dealing with incompetent crooks. by Lilith's+Heart-shape · · Score: 4, Insightful

    Are we dealing with crooks or incompetence? I'd say it's a little bit of the former, and a metric shitload of the latter. Factor in the SNAFU Principle, and you've got a recipe for instant epic failure. Chances are that the people who actually work for a living told management that "Vista Capable" was bullshit, but management didn't believe it until they saw for themselves. By then, of course, it was too late.
  13. Re:I like Microsoft direction. by jollyreaper · · Score: 5, Funny

    #
    Did you even read the summary? The MS exec's first thought was of the customers. Good grief. Yeah, in the same sense as when some hysterical woman shouts "Won't someone think of the children!" and Michael Jackson raises his hand to say "I am!"
    --
    Kwisatz Haderach
    Sell the spice to CHOAM
    This Mahdi took Shaddam's Throne
  14. endemic by mugnyte · · Score: 5, Interesting

    Anyone inside the project teams on the vista push knew many of the work patterns were B-A-D. teams had a top-down requirement change almost daily. they fought for changes via up-one-flagpole-down-another. The schedule cut all kinds of scope while the new features were "must haves". the security initiative, the team patterns, the scope dictation and the requirements "volleyball" were terrible at ever "finishing" a concept. Each team with any kind of pull would demand all others conform to the request they wanted, and the winning concept were decided in the mgmt level, not knowing the real impact of their decisions until afterwards.

      Add in ideas that nobody had really tackled before, like the secure channel for content, driver signing, legacy app security rights vs. UAC, etc and you're bound to have a lot of latent problems that demand a longer period of testing. But this was after the 1st "scrap" so there really wasn't time to push the market off any longer, MS's ability to deliver was already in question.

    it had many flavors of dysfunctional. but they've changed a lot and are starting differently with the next gen OS.

  15. Re:Is it wrong that... by jejones · · Score: 5, Funny

    > Probably just due to being forced to use it regularly.

    Maybe it's Stockholm syndrome?

  16. Editions by Phroggy · · Score: 5, Interesting

    One thing is certain: the choice to have many editions of Vista differentiated sometimes by key features is causing Microsoft quite a bit of trouble. Had Microsoft enabled or disabled features like Aero Glass based on a machine's capabilities rather than the version of the OS in use, this suit would have likely been avoided. Interesting. To be sure, Microsoft has faced criticism for its confusing number of editions. Here's a quick rundown:

    • Home Basic - cannot join a domain and does not include Media Center; equivalent to XP Home Edition
    • Home Premium - cannot join a domain but does include Media Center; equivalent to XP Media Center Edition
    • Business - can join a domain but does not include Media Center; equivalent to XP Professional Edition
    • Ultimate - can join a domain and includes Media Center; no XP equivalent exists

    Home Basic also does not include the Aero Glass UI, tablet PC support, Mobility Center, Meeting Space, SideShow, or Scheduled Backup. In addition to the ability to join a domain, Business and Ultimate include Complete PC Backup and Restore, Fax and Scan, Remote Desktop, and the ability to save your password when connecting to an SMB share. That's right, in Home Basic/Premium, the "save password" checkbox on the authentication dialog is missing (and command-line alternatives are broken). Finally, only Ultimate Edition includes BitLocker drive encryption.

    I can understand why they might want to have two editions of the OS: Home and Professional, like they had originally with XP. The networking capabilities of Business/Ultimate really are integrated into the OS and can't be added on by a separate package. Plenty of small business users need these features, but they order new PCs for their employees without realizing which flavor of Windows is included, so they wind up buying an extra copy at retail, which makes Microsoft more money. It's evil, but from a business perspective it makes sense.

    However, apart from Media Center, the features of Home Premium over Home Basic are things nobody would ever pay extra for. It makes absolutely no sense to me that Media Center should require its own OS version. Media Center should be a separate product, just as Microsoft Office is a separate product. Advertise PCs that bundle it as having "Windows Vista Home Edition with Media Center" instead of "Windows Vista Home Premium Edition". Let customers who bought PCs without Media Center go buy it, just like customers who bought PCs without Office can go buy it. Media Center is something that a lot of people do see value in and are willing to pay for. Let them do that.
    --
    $x='S24;r)>63/* h@<5+oZ)32"5cz';$me='phroggy'x$];
    $x=~y+ -xz+\0-Tx+;print$_^chop$me for split'',$x;
  17. Oh no! Careful!! by XanC · · Score: 3, Funny

    You're likely to cause a rant by UbuntuDupe.... Nobody wants that.

  18. Re:I like Microsoft direction. by trolltalk.com · · Score: 4, Insightful

    If the end-using customer is their first thought, then please explain DRM.

    Simple - their customers are the studios, MPAA, RIAA, etc. They want to sell them the idea of using MicrosoftWindowsDRM on their products.

    What - you thought you were Microsofts' customer? You're a consumer, not a customer. And you'll consume whatever they feed you, until you get sick of it and either die or switch.

  19. Back in '95 (an advertising anecdote) by malkavian · · Score: 4, Interesting

    I was sysadmin for the Ad company that had the Microsoft account in the UK.
    One of the things I was asked was 'Will it run inside these specs', which I think was 2MB RAM, and not much disk at all..
    The answer I gave was that yes it would, if you left it to boot up for a good 10 minutes, and didn't want to run any applications on top of it. Or install anything else either.
    The resounding answer to that was "Great, we CAN advertise that it'll run on those specs". Even if I point blank told them it'd be useless, and to never advocate running it like that.
    The point is that Advertising is all about pushing how far you can bend the truth (or lack of it) without crossing the line of blatant lying that'll get you sued or fined.
    The "Vista Ready" sticker is an advertising token as much as anything. Yes, you can install Vista on it. Yes, it'll run Vista. Doesn't say anything about doing anything else with it (hey, it never said it'd run the latest greatest game, or even load your word processor!).

  20. This has been a problem for Intel, too... by Josh+Bancroft · · Score: 5, Informative

    I run the blogs over on Intel Software Network, and this has been a hot topic of, erm, "discussion" there. People are REALLY mad when they buy a new laptop that says "Vista Capable", and find out later that it really meant "Sorry, you can't run the Aero theme eye candy, DVD Maker, or Movie Maker, because your Intel 915 integrated graphics chip doesn't qualify for a WDDM driver." Somehow explaining that they should have bought a machine that was "Vista Premium Ready" doesn't make them feel better.

    Seriously, between the two blog posts (one with video!) on the topic that I've done, there are over 800 comments (by FAR the most visited and commented on posts on the whole blog), most of them mad at Intel for not providing a WDDM driver for 915 graphics chipsets. Problem is, we can't. It doesn't meet the WDDM spec, which is controlled by Microsoft.

    Here are the posts in question:

    Video: Why Intel 915 graphics don't have a WDDM driver for Vista

    Update on the 915 Graphics WDDM Vista Driver Issue

    I'm actually relieved to see this news story come out, not that it makes me happy to point the finger at Microsoft (it doesn't), but to at least point all those angry blog commenters at a 3rd party source that sheds some light on the problem. I maintain my naive hope that it will educate and placate them all, and they'll stop emailing me and calling my cell phone. ;-)

  21. There's Your Problem by Greyfox · · Score: 4, Insightful
    Engineers like to qualify stuff like that. It's very Dilbert-esque. The correct answer is "NO!" You have to keep in mind who you're talking to.

    This may help; when they ask you will it run in that configuration, assume that if you say yes they're going to make you use it in that configuration. Then give your answer. It's a lot easier to just tell them "NO!" then.

    --

    I'm trying to teach myself to set people on fire with my mind... Is it hot in here?