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Google To Be Sued in UK For Trademark-Linked Ads

nuke-alwin writes "Channel 4 news in the UK is reporting that Google will be sued by Lastminute.com for the way it sells advertising. Adverts from competitors will now be displayed when searching for some trademarks. Google says consumers will benefit. Some trademarks become so familiar that all similar products are known by the trademark name: Coke and Hoover, for example. I think searching for these kinds of words should allow competitors to advertise their similar products."

39 of 235 comments (clear)

  1. Abuse of what trademarks are for... by raehl · · Score: 5, Informative

    Trademarks are to identify the source of goods. Trademarks are not to protect your good from competition. Nor are the copyrights to protect your trademark from use by others outside of identifying the source of goods.

    1. Re:Abuse of what trademarks are for... by Anonymous Coward · · Score: 3, Insightful

      I agree
      My first arguement would be

      Is it illegal for a salesman at a department store to a different brand product than you initially were looking for?

      I went to JB Hifi and asked for which iPod (trademarked) is the best. Does it have FM Radio? Are they best value?

      Is it illegal to direct the consumer to an iRiver or Samsung player?

      Is it illegal for a used car salesman to sell you a Toyota when you ask for an inferior Mitsubishi?

    2. Re:Abuse of what trademarks are for... by allcar · · Score: 5, Insightful
      You're quite right. Looking further into the article, Tesco (a major supermarket - think WalMart for the UK) is considering action, too.

      In a statement, Tesco also said that it is "disappointed at Google's recent changes to their trademark policy as we think that consumers are the people who will be disadvantaged." Now, what kind of screwy logic leads them to think that when searching for Tesco and being presented with ads for a bunch of supermarkets could lead to consumers being disadvantaged? How thick do they think consumers are?
      This has got to be to the consumers advantage. It lets us know what other companies operate in the same domain. OK, for supermarkets, this is pretty obvious, but less so for, say, Tool Hire. If I want to know about tool hire companies, I could type HSS and get a list of relevant companies, simply because I know of one. Poor example, as I could have just searched on "Tool Hire", but you take my point, I hope.
    3. Re:Abuse of what trademarks are for... by the_womble · · Score: 3, Insightful
      I think they mean that consumers would be disadvantaged by being distracted from a great opportunity to give Tesco money.

      The problem is that trademarks have become a form of property, rather than a mechanism to avoid misleading consumers.

    4. Re:Abuse of what trademarks are for... by dwater · · Score: 3, Insightful

      Devil's advocate here...

      One company spends a fortune building a brand image and is so successful that it is *their* product's name that is the first thing you think of when you think of the generic product, and yet you think it's ok to use produce results for their competitors too?

      I'm not sure I said that too clearly, but I hope you get the idea.

      --
      Max.
    5. Re:Abuse of what trademarks are for... by MichaelSmith · · Score: 3, Insightful

      So if somebody googles for linux and google sends them to microsoft.com is that okay?

    6. Re:Abuse of what trademarks are for... by borizz · · Score: 3, Informative

      No, but that is not what is happening. If google displayed a microsoft ad, then fine.

    7. Re:Abuse of what trademarks are for... by Threni · · Score: 2, Interesting

      > One company spends a fortune building a brand image and is so successful that it is *their* product's name that is the first thing you
      > think of when you think of the generic product, and yet you think it's ok to use produce results for their competitors too?

      It's ok. I want a vacuum cleaner. I google for Hoover, and see other sorts of vacuum cleaner. Because, although Hoover is a type of vacuum cleaner, there are others. Having a trademark doesn't mean other, unconnected companies - especially those you are profitting from - have to pretend that it's the only one of a kind.

      You do see these stories about companies who don't understand how to use robots.txt, from time to time. I'm wondering which one will be the first to cause Google to go `sod it - why are we spending money on this` and just remove them from their index.

    8. Re:Abuse of what trademarks are for... by mattbee · · Score: 4, Insightful

      Yes - trademarks are to identify the source of goods, and anyone misrepresenting their goods as yours may be guilty of passing off at least under UK law. In our very early days we had a competitor of ours place a ads on searches for our company name, with the text shouting about similar services without mention of ours or the competitor's name. We objected to Google, and they took the competitor's ads away.

      Google offer a search service and presented adverts for a competitor when customers searched for our company name. I didn't feel that Google's presentation (i.e. the word "Sponsored links" in small print) made clear enough to potential searchers that the advert was unrelated to our company, and there was a risk of a consumer thinking that this competitor was in fact us. If it had said "These advertisements may be unrelated to the trademark XXX" in clearer text, I'm not sure I would have had the same objection. I think it was a mild attempt at passing off, so I'm glad Google had this policy in place.

      --
      Matthew @ Bytemark Hosting
    9. Re:Abuse of what trademarks are for... by funkatron · · Score: 3, Interesting

      Of course it's ok. Google can produce whatever results they want. Just because a company has spent a lot of money doesn't mean they're owed anything.

      --
      "Welcome to our world. We are the wasted youth. And we are the future too." Yes, I know these are stupid lyrics.
    10. Re:Abuse of what trademarks are for... by TheRaven64 · · Score: 4, Interesting

      There are two cases here. One is that you search for a product and get adverts for competitors products. This seems absolutely fine to me. The other is that you get a product and get an advert which appears to be someone selling this product but is, in fact, a competitor (or something completely unrelated). This is absolutely not fine, and is something I have experienced with Google search results several times in the past. Had I been the owner of the trademark, I would have been obliged to sue Google (and probably eBay, who is responsible for many of these) or risk losing the trademark.

      --
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    11. Re:Abuse of what trademarks are for... by gaspyy · · Score: 3, Insightful

      Bingo!

      This is what is often missed and it happened to me. I made a search for "serious magic" (a video f/x software). The first link on Google was paid, and it appeared to from the makers of the said software so I clicked on it. Imagine my confusion when I realized the site I landed on was a competitor's. This is really not OK in my book.

    12. Re:Abuse of what trademarks are for... by nguy · · Score: 3, Insightful

      Had I been the owner of the trademark, I would have been obliged to sue Google (and probably eBay, who is responsible for many of these) or risk losing the trademark.

      You shouldn't sue Google, you should sue the company misrepresenting themselves.

    13. Re:Abuse of what trademarks are for... by TapeCutter · · Score: 2, Informative

      "anyone misrepresenting their goods as yours"

      That is the crux of it, google is not misrepresenting thier service as yours, the company who paid for the ad is doing the misrepresenting. Clause 6 of google's advertising terms and conditions as it pertains to trademarks is no different to what one would expect to find when taking out an advert in print, TV or radio.

      In your example google acted as I would expect any other responsible adverstising service to act and helped you to police your trademark when they were notified of the deception, in your own words you were glad they had such a policy. I do sympathise with the situation you found yourself in but I think it's unrealistic to expect google or any other advertising service to police every trademark on the planet. I do however think it is reasonable for google to expect it's own customers to abide by the contract they signed when they placed the ad.

      --
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    14. Re:Abuse of what trademarks are for... by smallfries · · Score: 3, Insightful

      Did you not read what he said, or did you just fail to understand it? The first link was deceptive - it appeared to go where he wanted but actually ended up on a different site. WTF would sticking to search results achieve here?

      The problem is that Google is allowing deceptive advertising in its results. If they allow one company to pass themselves off as another then they will be sued and they will lose.

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    15. Re:Abuse of what trademarks are for... by jbengt · · Score: 3, Insightful

      I think they should be going after the companies buying the search terms that are trademarked though and not google.
      Unless the ads are set up in a sneaky enough way so as to confuse people into thinking one brand is another, there should be no trademark infringement.
    16. Re:Abuse of what trademarks are for... by mattbee · · Score: 2, Interesting

      Well it's about presentation and money changing hands. I do not think my company "owns" any particular use of Google's database or search traffic that it generates. But if a potential customer is looking for my brand and is being directed by Google at one of my competitors, and money is changing hands for this to happen - well I call that passing off. You might not be misled but I think enough people might be.

      My gripe is with my competitors who are paying for this to happen, not Google in the first instance. But Google had better tread carefully if they're intending to reverse their position on trademark-based advertisements- I think they may have to delineate sponsored links more clearly and with a certain amount of legal boilerplate if they get away with it at all.

      --
      Matthew @ Bytemark Hosting
    17. Re:Abuse of what trademarks are for... by Bloater · · Score: 2, Informative

      In the UK it is practically the only word most people use for them.

    18. Re:Abuse of what trademarks are for... by ScrewMaster · · Score: 2, Funny

      No one deserves to sell an inferior product just because of their ad budget.

      As apt a description of what's wrong with Microsoft, General Motors and a hundred other major corporations as anything else I've heard lately.

      --
      The higher the technology, the sharper that two-edged sword.
  2. they better sue the phone book companies as well. by timmarhy · · Score: 2, Insightful
    when i look in the phone book for plumbers, i see all different plumbers.

    boo fucking hoo.

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  3. For A Ransom of...$1. by Prius · · Score: 3, Funny

    Oh, Google's being sued. I thought Google was suing the UK. For $100 billion canadian...I've got to stop reading this at five in the morning. Don't ask me how many times it took me to type that sentence. Please.

  4. Are the trademarks in question really generic? by gomiam · · Score: 3, Insightful
    I fail to see LastMinute as a generic trademark, but Auto Trader sounds quite generic IMHO. It's a case-by-case problem (and the judge will have the last word in the end).

    I've been reading the Wikipedia on genericized trademarks (off-topic: shouldn't it be "generized"?) and it doesn't give too much information about the process of certifying the genericity of a trademark: it seems to happen per se if the trademark owner doesn't take steps to avoid genericization, and sometimes even if steps are taken. Would anybody please point me to a better reference?

  5. "Known" is not "marketed" by Rogerborg · · Score: 2, Interesting

    Some trademarks becomes so familiar that all similar products are known by the trademark name: think Coke and Hoover for example

    "Known" in informal usage is one thing. Actually marketed that way is quite another. Would you expect to see Pepsi brand "coke" or Dyson brand "hoovers" being advertised?

    If you allow your trademark to become a generic term, then eventually you may lose the protection it provides. Trademarks are defend-it-or-lose-it. I say may lose because AFAIK this particular principle, of using a trademarked term as a generic term in a commercial search, is a new legal area. So at least we know that a lot of lawyers will make a lot of money out of it. Which is nice.

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    1. Re:"Known" is not "marketed" by SL+Baur · · Score: 2, Informative

      "Aspirin"?

      http://www.aspirin.com/faq_en.html

      Protect a trademark or lose it.

  6. Oh please... by 16K+Ram+Pack · · Score: 2, Interesting
    What's really going on here?

    If I put "lastminute.com" into Google, they've got about the top 6 links in the search page. The URL of their competitors is clearly shown elsewhere.

    Are lastminute.com in trouble? Have they got SCO-level management fighting against the reality than anyone can set up what they do (and a lot of their site isn't "last minute" anyway).

    You know what's funny? The most likely impact of this move is that more people will link to this slashdot article and drive this up the main index, to the detriment of them.

  7. Again? by pembo13 · · Score: 2, Insightful

    Google is still an optional service. If you don't like how they deal with you, don't use them.

    --
    "Thanks for all the money you paid to us. We've used it to buy off ISO among other things" -Microsoft
    1. Re:Again? by arkhan_jg · · Score: 2, Insightful

      You misunderstand. Search for say, 'lastminute.com travel' on uk google and you will get paid sponsor links for competitors to lastminute.com. Assuming google allowed those competiting businesses to add lastminute.com as a keyword for *their* link to show up for, then google is selling competitors the ability to get search results off a trademark that doesn't belong to them.

      Imagine if a supermarket put up a big advertising board at the front of the store with pepsi branding and trademarks, but underneath it was just coke cans for sale, with the whole thing paid for by coke. Pepsi would be pissed at coke and the supermarket, and probably institute a trademark lawsuit. The whole point of a trademark is that it allows you to distinguish your brand, that products sold under the brand are from you.

      Trademarks are there to protect customers, so that when they buy something under a particular trademark, they know who it came from - and thus can infer other likely qualities about the product from that, without some shite third-party pretending to be a quality brand through fake branding when in fact, it's shite.

      --
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  8. Re:Coke and Hoover? by Anonymous Coward · · Score: 2, Funny

    That caught me off guard, too. I didn't know that building dams is such a competitive business.

  9. Re:Coke and Hoover? by MobileTatsu-NJG · · Score: 3, Insightful

    "Coke.. okay, maybe. Hoover? I never hear anyone say, "go get the Hoover."

    I've heard the term 'hoovering' used to describe vacuuming. I think over in Englad it was more widely used that way. (That is if TV has actually taught me something.)

    --

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  10. Re:Coke and Hoover? by davebert · · Score: 3, Informative

    Yep, it's pretty standard usage in England - I hoover with my Dyson!

  11. Re:Coke and Hoover? by YttriumOxide · · Score: 4, Informative

    I think "hoover" tends to be quite common in some areas of the UK, but primarily amongst the older generation now.

    You're quite right about "Xerox" and "Kleenex" though. I'd throw in to the list "Band Aid", "Post It" and "Biro".

    It all depends on where you live though - different countries, and even different locations within countries are more or less likely to use these. For example, in Japan there's "almost" a verb for copying ("xeroxing") based on the name Ricoh (roughly "Ricohpying"). Or in some less developed countries, the world "Nescafe" is a synonym for "coffee".

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  12. Re:they better sue the phone book companies as wel by rsidd · · Score: 3, Interesting

    That's not the point. The point is the phone book calls them plumbers; it doesn't list them under a brand name (like whatever the equivalent is for Tesco's in plumbing.) Tesco would have no case if a Google search for "supermarkets" threw up ads for non-Tesco supermarkets. What they object to is a customer searching for "Tesco" and being advertised something else. Whether their objection is valid is a matter of debate but there's no analogy with the phone book.

  13. Re:Coke and Hoover? by temcat · · Score: 3, Interesting

    In Russian, "kseroks" is vastly more popular as a general term than "kopir." There is a verb "kserit'" which means "to copy on a copier" :-) There is even an adjective "kserokopirovalny" meaning "related to copying on a copier."

  14. Re:Coke and Hoover? by dwater · · Score: 2, Informative

    Try the English2American dictionary - 'h' section :

    http://english2american.com/dictionary/h.html

    --
    Max.
  15. Re:Coke and Hoover? by SL+Baur · · Score: 2, Funny

    Hoover? I never hear anyone say, "go get the Hoover." *Nothing* sucks like a VAX!

    http://dictionary.reference.com/browse/VAX
  16. Re:Respect the law of the land by temcat · · Score: 2, Insightful

    No. If Google is found to be violating any laws, then it will have to correct the violation. But if the said laws themselves are evil, then by correcting the violation, Google commits an evil act, even if it does so under compulsion.

  17. Re:Respect the law of the land by rennerik · · Score: 2, Informative

    Sure, but the end result is the same, no?

    Not in all circumstances. Rarely, in fact.

    For example, slavery was once legal. Does that mean it's also a moral practice?

    Marijuana is illegal. Does that mean possessing it is morally wrong ("evil")?

    This is called "appeal to authority" and is a logical fallacy. Laws should not be the moral barometer for a person. Certainly, they should help assist in forming moral standpoints, but since laws originate with people, and people have the capacity to do evil, laws may not be good 100% of the time. It's late; hope that made sense.
  18. They might shoot themselves in the foot if Google. by Prisoner's+Dilemma · · Score: 2, Interesting

    If Google responds with "We're sorry your are unhappy with our list of your company, we will of course remove all references/links to your company from our listings. And BTW, for now on the results listing your competitors were not matched by using your trademark, but rather by data about what links people clicked on in the past after searching for a specific string."

    Personally, I do think it is wrong to bombard someone searching for a JohnWidget with SallyImitation Ads. Phrased another way, "If you don't want to lose customers, you'll pay us to display your ads instead." There are a lot of examples of this same pattern. Like when the phone company charges you extra to not list and distribute you number to all the telemarketers. Like if you don't pay your "protection" money... Well you get the point.

    It's not a copyright issue, but rather one of principal. It has become an all too common, and too frequently accepted practice to push people away from what they wanted based on revenue (under the guise of 'for their benefit').

    Businesses aren't to blame. The herds of mindless drones that not only don't think for themselves, but accept this tactic are to blame. That's why businesses do it, because it works. Consider this the next time you try to get a drink at a drive-thru and have to repeat that you only want a drink five times while they try to sell you their entire menu.

  19. Re:they better sue the phone book companies as wel by krunk7 · · Score: 2, Interesting

    Well, it's kind of hard to organize like this with the printed page. Too many combinations of "searches" for specific trade marked names. However, with dynamically generated content backed by a database it's a breeze.

    I bet if the yellowpages had an online site, they'd do the exact same thing.....oh wait, they do: http://www.yellowpages.com/nationwide/name_search/wal-mart?search_mode=all&search_terms=wal+mart
    Look at the right side of the page, a long list of "Related Businesses".