Dell Found Guilty of Fraud, False Advertising

Last year, the Attorney General of New York instigated a lawsuit against Dell for practices like long hold times, repeated call transfers, and disconnects for customers waiting for phone support — all of which make it harder to cash in on promises of (and paid-for) technical support." Now, raptor78 writes "IDG News reports on New York Attorney General's victory over the poor services and deceptive practices employed by Dell over the past years with regards to technical support and promotional offers. It is about time someone spoke up and realized some of the horrors people deal with at Dell." Another reader points to a quick report from Fortune magazine on the ruling.

Comments

There are far far worse tech support departments

[SCHecklerX]

Vonage, for example.

Re:It's just business?

[Mix Master Nixon]

I really can't complain about Dell tech support on my Inspiron laptop. If I wanted to complain about lousy technical support, I'd go off on a obscenity-laced rant about the evils that lurk behind the Apple Genius Bar. Those bastards must go to some sort of master class in weaseling out of honoring their warranties.

Re:Dude! Yer gettin' a slap on the wrist.

[deesine]

Since when does speaking out against corrupt corporations equal class warfare?

Since when does stupidity/negligence equal corruption?

Re:Dude! Yer gettin' a slap on the wrist.

[spun]

I'm talking about multi nationals, not just American corporations. When I say murder, I guess I mean homocide. With corporations it boils down to a cost benefit analysis, and people's lives are just estimated entries in a debit column somewhere.

I take offense at your tone. I can only assume you are uncultured and haven't traveled much outside the USA. I'm rather moderate by world standards. Corporations' days as a shield from individual responsibility are numbered.