Slashdot Mirror
Dell Found Guilty of Fraud, False Advertising
Last year, the Attorney General of New York instigated a lawsuit against Dell for practices like long hold times, repeated call transfers, and disconnects for customers waiting for phone support — all of which make it harder to cash in on promises of (and paid-for) technical support." Now, raptor78 writes "IDG News reports on New York Attorney General's victory over the poor services and deceptive practices employed by Dell over the past years with regards to technical support and promotional offers. It is about time someone spoke up and realized some of the horrors people deal with at Dell." Another reader points to a quick report from Fortune magazine on the ruling.
I like this quote at the end of the article. Are they ha ha only serious?
Towards the Singularity.
"Dude, you're getting a fine!"
More Twoson than Cupertino
Tic-Tac-Toe, Global Thermonuclear War, and relationships all have the same winning move.
“Common sense is not so common.” — Voltaire
Sometimes computer-placed advertising just ain't what it's cut out to be.
On the way to rtfa, a full-screen Dell ad popped up.
Or perhaps, the software is very, very clever and Dell was trying to discourage me from continuing on to read the article.
Beats getting Apu who spends 5 minutes trying to convince you his name is "Steve".
Dell said in a statement. "We believe that our customer service levels are at or above industry standards."
True story: An Indian telemarketer called my brother one day and gave his name as "Abraham Lincoln." Apparently, they had been instructed to use Western names...
Any plan which depends on a fundamental change in human behavior is doomed from the start.
Support's the sort of thing that makes you customers for life or loses customers for life
Customers? Fuck the customers. Who needs customers? Customers are a dime a dozen. There are six billion prospective customers on this planet and there are more customers born every day.
That's the 21st century way of doing business.
As to the accent, you won't find many American accents that can't be parsed by someone in America. The accent has two bad things in people's minds. First, when you call someone for support you expect them to speak the language that you used to buy the product, and what's more to speak it fluently and understandably.
Second, if the phone jockey has a foreign accent, the person calling for support is reminded that the thieving, unpatriotic bastards they bought the product from are shipping American jobs overseas. Nobody likes a traitor, and an "American" company that ships jobs overseas is seen by working people as traitorous. Because you know, it IS traitorous. Only a traitor sells out his native country for filthy lucre.
mcgrew's razor: Never attribute to stupidity that which can be explained by greedy self-interest
I find Vonage to be very helpful.
OF course, I:
- figure out everything I can and have the info at my fingertips when I call
- always treat the person on the other end of the phone with courtesy and respect, even when the only verb tense they know is present participle
- don't expect miracles from entry-level tech support
- have been with them for years and they value me as a customer
A major one.
Weaselmancer
rediculous.
My god, it appears Adware has finally made the jump to humans.
I've been in the computer industry for over 15 years and involved wkstn and server purchasing and have most always recommended Dell. Sure I've had my moments where I was pissed as hell at them but have you ever tried dealing with some of the other big boys?? HP/Compaq ..LOL ... IBM pcs were the last big lot of computers that I purchased other than Dell and that was 13 years ago. That was a fairly good deal but imho, Dell has always had the best support out of the lot. Now don't get me wrong, that's not saying much. On a scale of 1 to 10 they're about 6.5 with the next closest at 5 or lower.
If the GP has been in tech since '92 and hasn't heard a thing good about Dell, he's in his Mom's basement, deaf, or works for HP. SHILLL!!!!!
I finally updated my sig, but now it's lame.
I concede the point.
- None can love freedom heartily, but good men; the rest love not freedom, but license. -- John Milton
If he asked for your brothers name, he should have used wikipedia's page on Hindu Gods, then tape the conversation.
Seize the assets and give it to the employees then, they can probably run it better than a corrupt management, don't you think?
- None can love freedom heartily, but good men; the rest love not freedom, but license. -- John Milton