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Dell Found Guilty of Fraud, False Advertising

Posted by timothy on from the among-other-things dept.

Last year, the Attorney General of New York instigated a lawsuit against Dell for practices like long hold times, repeated call transfers, and disconnects for customers waiting for phone support — all of which make it harder to cash in on promises of (and paid-for) technical support." Now, raptor78 writes "IDG News reports on New York Attorney General's victory over the poor services and deceptive practices employed by Dell over the past years with regards to technical support and promotional offers. It is about time someone spoke up and realized some of the horrors people deal with at Dell." Another reader points to a quick report from Fortune magazine on the ruling.

4 of 402 comments (clear)

  1. Fraud? Duh... by imyy4u3 · · Score: 1, Troll

    That's what they get for advertising that they sell "fast, reliable, secure computers" when virtually all of them ship with Windows :-)

  2. Re:Not my experience by Anonymous Coward · · Score: 0, Troll

    I was on the phone yesterday with Dell about a problem with my D620 wireless. 20 minutes, start to finish, next day service scheduled, phone tech was American, smart, and intelligible. YMMV

  3. Comment removed by account_deleted · · Score: 0, Troll

    Comment removed based on user account deletion

  4. Re:Dude! Yer gettin' a slap on the wrist. by mc900ftjesus · · Score: 0, Troll

    Yeah, and all those thousands and thousands of employees that had nothing to do with the problem are all out of a job and living on my tax dollars.

    Could you please sign your posts with your real name so if you're even seeking a position of power we're all aware that you have no idea what you're talking about?