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Mozilla Outage On Firefox 3 Record Launch Day

Kolargol00 writes "An outage affected the Mozilla.com website on the day the organisation launched its Guinness World Record attempt for downloads of the new Firefox 3 browser. The mozilla.com site was unreachable from around the world, occasionally responding with the message, 'Http/1.1 Service Unavailable.'" Since they decided to run their day from 1pm to 1pm Eastern time, the download day is actually still going, so you can still get Firefox and be part of the record.

69 of 427 comments (clear)

  1. Cause found, not to worry. by mrRay720 · · Score: 5, Funny

    A large chair-shaped dent was subsequently found in the side of their web server, and a large sweaty man was seen running from the scene of the crime shouting "DEVLOPERS DEVELOPERS DEVELOPERS DEVELOPERS!!"

    1. Re:Cause found, not to worry. by Anonymous Coward · · Score: 4, Funny

      Was he running on two legs or on all fours?

    2. Re:Cause found, not to worry. by Anonymous Coward · · Score: 5, Funny

      He was swinging from tree to tree.

    3. Re:Cause found, not to worry. by Blakey+Rat · · Score: 4, Interesting

      Out of legitimate curiosity, why do many Slashdotters think that Microsoft sees Firefox as a threat? They currently give out IE for free, so it's not like they're making money off of it, and the vast majority of Firefox installs go on Windows computers, so it's not like Firefox significantly is increasing Linux adoption...

      Hell, the IE team sent them a cake:
      http://arstechnica.com/journals/linux.ars/2008/06/17/the-cake-is-a-lie-ie-team-bakes-a-treat-for-mozilla
      And I'd wager it makes their jobs a lot more interesting and important, so there's no resentment there.

      I don't get why Microsoft would care, frankly.

    4. Re:Cause found, not to worry. by CastrTroy · · Score: 4, Insightful

      It's a big threat. Firstly, they push MSN search as the default search engine on IE. That's a lot of advertising dollars right there. Secondly, the more people who use alternative browsers, the more websites will cater to those browsers. Using Linux used to have a lot of downfalls because a lot of websites didn't support any browsers that ran in Linux. Now that many windows users are also using alternative browsers, it means that most websites also work with the alternative browsers. That's one less reason why you wouldn't move to Linux.

      --

      Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
    5. Re:Cause found, not to worry. by indifferent+children · · Score: 4, Interesting

      Maybe Firefox is a boon to the employees on the IE team, by forcing MS to pay people to improve their browser. Firefox is a burden to Microsoft (the company), because it forces the company to pay people to improve their browser. You'll notice that it was the team, not the CEO, who sent the cake.

      --
      Censorship is telling a man he can't have a steak just because a baby can't chew it. --Mark Twain
    6. Re:Cause found, not to worry. by gbjbaanb · · Score: 3, Insightful

      They actually use Live Search as the default search in IE, I'm not sure MSN Search even exists (it appears to just redirect to Live Search.) But yes, you're right that that does net a lot of advertising dollars, no doubt. I think they rebranded everything from MSN xyz to Windows Live xyz, and then just Live xyz. Next week it'll be something different. I remember when they did this with .NET, *everything* was xyz.net.

      Advertising dollars are very important, about $47.5bn important, so while the techies at MS may be happy to coexist, I'm sure the people who tell those devs what to do would prefer everyone to use the MS-default search and advertising options. Last I saw, Firefox didn't come with Windows Live Search set as the default.
    7. Re:Cause found, not to worry. by Blakey+Rat · · Score: 4, Insightful

      You'll notice that it was the team, not the CEO, who sent the cake.

      Well, der. If Ballmer personally sent a cake every single time a competitor (or potential competitor) released a product, he'd do nothing all day but send cakes. I don't see that as an indicator of anything.

    8. Re:Cause found, not to worry. by morcego · · Score: 3, Informative

      Out of legitimate curiosity, why do many Slashdotters think that Microsoft sees Firefox as a threat?


      Because they do, and rightly so.

      Remember then they took Netscape down ? That should be enough proof for anyone.

      As for the reasons. Lets remember that marketing wars are fought and won on a single battlefield: the mind. Keeping your brand strong is very important. When people start using non-microsoft solutions for something, they are likely to start using non-microsoft solutions for others. Microsoft always made a lot of money pushing the idea they alone can provide solutions. People who start using Firefox are more likely to look toward OpenOffice.org.

      The "search engine" issue was pointed by others, and is also relevant.
      --
      morcego
    9. Re:Cause found, not to worry. by commodoresloat · · Score: 3, Funny

      Well, der. If Ballmer personally sent a cake every single time a competitor (or potential competitor) released a product, he'd do nothing all day but send cakes. Yeah, that would really cut into valuable chair-throwing time.
    10. Re:Cause found, not to worry. by roca · · Score: 3, Insightful

      It's about controlling the development platform, which grants enormous power:

      -- The Windows monopoly is strong because so many applications only run on Windows. If all apps were Web apps that worked in Firefox, the "applications barrier to entry" is gone and it's suddenly much easier for users to switch away from Windows. That is Microsoft's greatest fear.

      -- Controlling the platform means your apps will work first and best on the platform.

      -- Controlling the platform lets you be the gatekeeper for all kinds of innovation. For example, if someone invents a new kind of hardware device it's not much use unless you support it in your platform so that applications can use it. By adding or denying APIs and components you can bless or curse all kinds of initiatives.

      -- Controlling the platform lets you decide what software will be preinstalled. For example, you can favour your own media codecs.

      It's not directly about money; it's about power. But power can be monetized.

    11. Re:Cause found, not to worry. by ATMD · · Score: 3, Funny

      Hahaha, I just had the mental image of Ballmer sitting behind his desk writing gift tags on endless mounds of cakes... Very surreal, thankyou :)

      --
      Nobody else has this sig.
  2. What a relief... by Dale549 · · Score: 5, Funny

    I thought it was my browser ...

  3. Re:Microsoft-DDOS? by jollyreaper · · Score: 4, Funny

    It isn't a stretch to think about it. Tens of thousands of employees upgrading their browsers...still, Mozilla's servers should be able to handle that.
    --
    Kwisatz Haderach
    Sell the spice to CHOAM
    This Mahdi took Shaddam's Throne
  4. Download Counter by magister159 · · Score: 5, Informative

    As unwise as it may be to post a link to the download counter on slashdot, you can find a real time counter here.

    By my calculations, they won't be able to hit the 10 million mark in time.

    1. Re:Download Counter by pdusen · · Score: 3, Informative

      What 10 million mark? Their stated goal was 1.5 million, and now they're over 6. They've well-surpassed their mark.

    2. Re:Download Counter by paroneayea · · Score: 4, Informative

      True, unlikely they'll meet the 10 million mark. But originally they were setting a goal of 5 million. Seeing as how it's well over 6 million when I'm writing this, I'd say they're doing a damn fine job.

      --
      http://mediagoblin.org/
    3. Re:Download Counter by bunratty · · Score: 4, Interesting

      And not only are users downloading it, they're installing and using it. Usage of Firefox 3 has gone from under 1% to over 4% in less than 24 hours. That's a quarter of all Firefox users already using the latest version, or many million new Firefox users.

      --
      What a fool believes, he sees, no wise man has the power to reason away.
    4. Re:Download Counter by Dak+RIT · · Score: 3, Informative

      According to Mozilla's own FAQ, There's currently no official record (for the Guinness Book of World Records), so whatever number they end up at is going to be the record.

      However, as many people have pointed out several times already, there's probably a lot of things that get more downloads.

      It's worth noting though that one of the requirements for the record is that all the downloads should be human initiated (so turn off your download bots).

    5. Re:Download Counter by JCSoRocks · · Score: 3, Funny

      In Soviet Russia, chance misses you!

      --
      You are using English. Please learn the difference between loose and lose; they're, there, and their; your and you're.
    6. Re:Download Counter by Kamokazi · · Score: 5, Funny

      Hmm, if I keep replying to my own -1 Trolled posts, I bet I can knock my karma down a couple pegs.

      --
      As our way of thanking you for your positive contributions to Slashdot, you are eligible to disable Slashdot 2.0.
    7. Re:Download Counter by 0232793 · · Score: 3, Informative
    8. Re:Download Counter by SydShamino · · Score: 3, Insightful

      So my option is to invest a week of time with lower productivity (I know, posting on Slashdot at work != productivity har har). In exchange, the software will go from "awful" to "less annoying"?

      That doesn't sound like a good deal to me.

      --
      It doesn't hurt to be nice.
  5. For the record by WiglyWorm · · Score: 3, Insightful

    Isn't this one of those "there's no record yet, so anything we do is a record" records? Or is this the record book's attempt to record a genuine record and best the record of a previous record holder?

    1. Re:For the record by elrous0 · · Score: 4, Funny

      I myself claimed the "most automobile wreckage ever recovered from a human rectum" record last year. Though the attempt wasn't intentional, I'm damn proud to be in such noteworthy company.

      --
      SJW: Someone who has run out of real oppression, and has to fake it.
    2. Re:For the record by mctk · · Score: 4, Funny

      Go on.

      --
      Paul Grosfield - the quicker picker upper.
  6. And THIS is why you use a CDN of some sort... by nweaver · · Score: 5, Interesting

    I'm quite sure Amazon would have been delighted to host mozilla.com temporarily on the EC2 cloud, or Akamai on their service, just for the bragging rights of supporting the most downloads EVAR!

    Victoria's Secret learned a LONG time ago when broadcasting their "Fashion show" online for the first time: If you want to deal with massive hordes of salavating geeks, you need to use a CDN.

    --
    Test your net with Netalyzr
    1. Re:And THIS is why you use a CDN of some sort... by christopherfinke · · Score: 4, Funny

      Yeah, because Amazon *never* goes down.

    2. Re:And THIS is why you use a CDN of some sort... by Anarke_Incarnate · · Score: 5, Funny

      Amazon is a pregnant wife?

    3. Re:And THIS is why you use a CDN of some sort... by jrumney · · Score: 5, Informative

      Mozilla does have a content distribution network. www.mozilla.com is an alias for www-mozilla-com.geo.mozilla.com, which resolves to several different addresses at different times even from the same location. The downloads are further passed off to various mirror servers around the world.

    4. Re:And THIS is why you use a CDN of some sort... by o1d5ch001 · · Score: 5, Funny
      with massive hordes of salavating geeks, you need to use a CDN.

      I am sure a New Zealander or German would have been just as helpful as a Canadian. But thanks for the complement.

      --
      Q. What is Calvin's monster snowman called? A. The Torment Of Existence Weighed Against The Horror of Non Being
    5. Re:And THIS is why you use a CDN of some sort... by gad_zuki! · · Score: 4, Insightful

      I dont think this even remotely compares to Akamai. Everytime I download something from Mozilla as opposed to going to a known ftp site, I get sent to a random country's university ftp site. Err, what exactly is the advantage of sending my packets across the globe at 1/3rd the speed when the local university ftp site is sitting there unused?

      Mozilla doesnt have localization and a slew of other features that Akamai and Amazon use. From what I can tell its just a random mirror. That's a fine strategy for delivering the software but not for something like trying to create a new download record.

    6. Re:And THIS is why you use a CDN of some sort... by bograt · · Score: 4, Funny

      She's using the Jura F90 coffee maker, apparently.

  7. Pointy Haired Wisdom by Junior+J.+Junior+III · · Score: 4, Insightful

    I understand the promotional impact that the record attempt has, but it still seemed dumb to me to invite the entire world to try to melt your servers by manufacturing a download spike.

    It'd be nice if they could use bittorrent to help with the load they're putting on themselves.

    During the outage, I was still able to find a mirror ftp site that had the 3.0 install, and download it, but it wasn't as easy as it should have been, and lots of other parts of the mozilla site went down at times, too, making it difficult to find extensions, or just information.

    --
    You see? You see? Your stupid minds! Stupid! Stupid!
    1. Re:Pointy Haired Wisdom by burris · · Score: 5, Informative

      You can't easily count bittorrent downloads, especially since they are only counting completed downloads.

      As soon as a client completes a download it makes an HTTP connection to the tracker and says it is complete. This is why every BT tracker/index-site is able to display a counter for complete downloads. Are you sure you know how BitTorrent works?
  8. Not impressed with the way this was conducted by Metasquares · · Score: 3, Informative

    It seems like they really botched this, from not knowing when the date would be until last week to starting the day at 1 PM without getting the word out and now to their site going down in the middle of it.

  9. Hard to read by Mateo_LeFou · · Score: 5, Funny

    Sorry, the font on that page is so small I can barely read it.

    --
    My turnips listen for the soft cry of your love
    1. Re:Hard to read by neuromancer23 · · Score: 5, Funny

      >> Sorry, the font on that page is so small I can barely read it.

      Try it in firefox

    2. Re:Hard to read by Anonymous Coward · · Score: 3, Funny

      OH ho! Yes, is funny because font is so big!

    3. Re:Hard to read by MyLongNickName · · Score: 4, Funny

      If only they made a browser where you could somehow increase the font size.... I think I am going to patent that idea.

      --
      See my journal for slashdot ID's by year. Mine created in 2005. http://slashdot.org/journal/289875/slashdot-ids-by-year
    4. Re:Hard to read by Anonymous Coward · · Score: 3, Funny

      Well, you are supposed to read the download counter with Firefox3 using its shiny new Zoom feature!

    5. Re:Hard to read by Anonymous Coward · · Score: 5, Funny

      No wonder they are having such a hard time with bandwidth. Use a smaller font next time!

    6. Re:Hard to read by emag · · Score: 3, Interesting

      It's as screwed up there as elsewhere. Maybe they should try creating valid HTML and/or CSS at some point, as neither the HTML nor the CSS seems to validate.

      --
      "The urge to save humanity is almost always a false front for the urge to rule." --H.L. Mencken
  10. Not counted by HyperQuantum · · Score: 5, Insightful

    Only those who download Firefow from the website will be counted? That would be pretty much only the Windows users, I guess.

    Lots of people just use Synaptics or whatever package manager their distro provides. In my case it will be typing "emerge -avuDt world". I'm not going to download from the website just to get counted, you know.

    --
    I am not really here right now.
    1. Re:Not counted by luserSPAZ · · Score: 5, Insightful

      Not to burst your bubble, but Linux users only account for a tiny percentage of total users anyway, so I don't think it will make much of a difference.

    2. Re:Not counted by frission · · Score: 3, Informative

      If you wanted to be counted, you can download it and NOT install it.

  11. Re:Aren't these guys supposed to be better? by Anonymous Coward · · Score: 5, Insightful

    Sure, 'cause the guys making the browser are the same guys running the servers.

  12. Re:Microsoft-DDOS? by CDMA_Demo · · Score: 5, Informative
  13. Actually, it's 2:16 p.m. to 2:16 p.m. by Robotech_Master · · Score: 4, Informative

    The Firefox people decided to start counting the 24 hours at 11:16 a.m. Pacific, after they got their servers back up and everything straightened out.

    So take heart, frustrated downloaders: you have 76 more minutes than you thought.

    --
    Editor Emeritus and Senior Writer, TeleRead.org
  14. Question by pdusen · · Score: 5, Insightful

    Why is it that 24 hours after the crash happened, we're now hearing about how the servers were down 24 hours ago?

    The REAL news: According to the download counter, Firefox has long surpassed their stated goal of 1.5 million downloads, and is now over 6.5 million. This is cause for frontpage news, not the stupid server crash.

  15. Re:Did RC3 become the final release? by glorpy · · Score: 3, Informative

    Yes and yes.

  16. Re:I would just like to say by cordsie · · Score: 4, Funny

    Greenland is beating North Korea, Western Sahara, and the Falkland Islands COMBINED!

  17. Either way, the real winner is Guinness... by jpellino · · Score: 5, Funny

    If they make it, everyone goes to Guinness' book site to see the record.
    If they fail, they'll be drowning their sorrows in pints of Guinness...

    --
    "Win treats sysadmins better than users. Mac treats users better than sysadmins. Linux treats everyone like sysadmins."
  18. Potentially harmful? by urcreepyneighbor · · Score: 4, Interesting
    Ugh. What the hell?

    Attempted to download Firefox (Safari on Windows XP) and I get this message when the download is complete:

    Windows found that this file is potentially harmful.

    To help protect your computer, Windows has blocked access to this file.

    Name: Firefox Setup 3.0.exe

    --
    "The fight for freedom has only just begun." - Geert Wilders
    1. Re:Potentially harmful? by Albanach · · Score: 5, Informative

      You might want to read this from Microsoft. In particular, take a look at the setting for DefaultFileTypeRisk

  19. Re:Microsoft-DDOS? by elrous0 · · Score: 4, Funny

    I suspect the IE team set their own Guinness World Record for "most human urine ever baked into a cake."

    --
    SJW: Someone who has run out of real oppression, and has to fake it.
  20. Re:Wally Thought by phoenixwade · · Score: 3, Funny

    Is it conceivable to think that there are mozilla fanatics out there downloading
    just to run up the numbers? it's "inconceivable!" (but the word may not mean what i think it means...... heh
    --
    A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.
  21. Re:Doing well so far by WeeLad · · Score: 4, Funny

    His name is also Chad.

    --
    Seriously, Don't take anything I say seriously.
  22. So rather than having a set time frame by mgiuca · · Score: 4, Insightful

    Why not just pick the best 24 hour period after the fact ...

    Hence if the site was down for an hour, just collect your data from 11am - 11am instead of 10am.

    (I think someone already posted to that effect - but still, they don't have to commit to the first 24 hours, just the best 24 hours).

  23. Portable Apps by flyingfsck · · Score: 4, Informative

    Three cheers for Portable Apps!

    I'm happily running Firefox 3 on my locked down corporate laptop.

    W00t!

    --
    Excuse me, but please get off my Pennisetum Clandestinum, eh!
  24. Re:Microsoft-DDOS? by Macthorpe · · Score: 4, Funny

    whoosh /wu, w, wu, w/
    -noun 1. a loud, rushing noise, as of air or water: a great whoosh as the door opened.
    -verb (used without object) 2. to move swiftly with a gushing or hissing noise: gusts of wind whooshing through the trees.
    -verb (used with object) 3. to move (an object, a person, etc.) with a whooshing motion or sound: The storm whooshed the waves over the road.

    --
    "It does not do to leave a live dragon out of your calculations, if you live near him." - Tolkien
  25. Re:Microsoft-DDOS? by Jamu · · Score: 5, Funny

    That's why you should only eat open-recipe cakes.

    --
    Who ordered that?
  26. Re:World download map by meringuoid · · Score: 4, Insightful
    surprisingly to me, Germany is in 2nd place at nearly 475,000

    Who would you expect to be ahead of Germany? There are countries with larger populations, but they're substantially poorer per capita; fewer of their people will be downloading Firefox today. Germany is the most populous country in the EU, it is very rich, and very technologically advanced.

    To my mind, the only country that might have a chance of outFirefoxing Germany and taking second place would be Japan. And they're not so far behind (at time of writing, Germany is on 499,014 and Japan is on 369,364).

    The big surprise here for me is Iran. 207,816 downloads, comparable to Britain, France or Spain. I suppose their wartime baby boom is now a generation of internet-savvy students. Can't imagine hardline fundamentalism keeping hold on that demographic for too long.

    --
    Real Daleks don't climb stairs - they level the building.
  27. Re:OSS Incompetence by initdeep · · Score: 4, Insightful

    While the poster you replied too was close to the mark, they missed by a bit.
    However your response fall right in line with what corporate America expects.

    Corporate America doesn't fully trust Open Source.
    There are many reasons and they ARE slowly coming around.
    However, Firefox is a flagship open source project.
    Meaning it is high profile, highly visible to EVERYONE (not just the back end staff running things like PostGres or MySQL, or even Apache), and expected to be a "polished finished product".

    The fact that Mozilla ADVERTISED their attempt at a download record and then had these types of what appear to most normal people to be comical and poorly planned errors, lends great credence to the average persons suspiciousness of open source programs.

    the true fact of the matter is, if Microsoft had done something like this, or Apple, or god forbid somebody like Red Hat or Sun or Debian, the likelyhood is the errors would not have happened, and if they had for the first two, there would be much crowing and jeering from the FOSS idiots who think anytime something like this happens to the "Big bad corporate entities" it's a good thing.

    Your response falls right in line with what the average PHB or average MM would expect from a zealot.

    [whine]It's not Mozilla's fault, they are giving this away....
    Let's see you do better.....
    They don't have the resources.....
    etc.
    [/whine]

    here's an idea.....

    SHUT THE FUCK UP WITH THE WHINING!!!!!

    it just plain reeks of zealotism and makes the projects look bad.

    Mozilla fucked up, plain and simple.
    They might have done something stupid like intentionally disallow the upgrading from within a current version of FF (I personally tried all day and all i got was the "Sorry, but here's a helpful link to direct download it" message on several computers.) just so they could better track the direct downloads to give a true figure for their record. They might have also just simply not expected as many as they got.
    It happens. /. kills sites all the time, without even trying and they could have just been unprepared for the response they got.

    However, going around and whining and bitching and being an ass while trying to defend something that does not need your defense merely plays right into the preconceived notions of many people, and actually does a great disservice to the project.

    so please, support the project but don't be the expected "religious zealot" type and further push the corporate types away from this and other very good and very useful open source projects.

  28. Re:Microsoft-DDOS? by Mox-Dragon · · Score: 4, Funny

    mmm, yellowcake.

  29. Re:OSS Incompetence by Ex-MislTech · · Score: 3, Informative

    A torrent redirect would have served just as well,
    and I think total downloads could still be tracked.

    With it being a torrent all the ppl downloading would
    have taken a LOT of load off the servers.

    --
    google "32 trillion offshore needs IRS attention"
  30. Re:Microsoft-DDOS? by rrkap · · Score: 4, Insightful

    Open Recipe cake only benefits you if you compile it yourself. Otherwise, you don't know what may have been slipped in at compile time.

    --
    I like my beverages with warning labels!
  31. Re:OSS Incompetence by Zero__Kelvin · · Score: 5, Funny

    "SHUT THE FUCK UP WITH THE WHINING!!!!!"
    I can't recall the last time I encountered someone who so desperately needed to follow their own advice ...
    --
    Guns don't kill people; Physics kills people! - John Lithgow as Dick Solomon on Third Rock From The Sun
  32. Which is why XAML is so important by theolein · · Score: 5, Insightful

    The reason that Microsoft pushed XAML as hard as they do is because they wanted to once again control the web. Some moron in Microsoft's marketing department must have thought that with XAML being easy to use and implement would stop supporting html/xhtml and slowly move over to XAMl based applications.

    This, of course, didn't happen for the same reason activex didn't become hugely popular: it's not compatible with other browsers.

    The web has come far enough now, that microsoft cannot really control it realistically.

    But then, another goon in marketing thought that Silverlight would be the answer...