Mozilla Outage On Firefox 3 Record Launch Day
Kolargol00 writes "An outage affected the Mozilla.com website on the day the organisation launched its Guinness World Record attempt for downloads of the new Firefox 3 browser. The mozilla.com site was unreachable from around the world, occasionally responding with the message, 'Http/1.1 Service Unavailable.'" Since they decided to run their day from 1pm to 1pm Eastern time, the download day is actually still going, so you can still get Firefox and be part of the record.
A large chair-shaped dent was subsequently found in the side of their web server, and a large sweaty man was seen running from the scene of the crime shouting "DEVLOPERS DEVELOPERS DEVELOPERS DEVELOPERS!!"
I thought it was my browser ...
We slashdotted their site.
Kwisatz Haderach
Sell the spice to CHOAM
This Mahdi took Shaddam's Throne
As unwise as it may be to post a link to the download counter on slashdot, you can find a real time counter here.
By my calculations, they won't be able to hit the 10 million mark in time.
Isn't this one of those "there's no record yet, so anything we do is a record" records? Or is this the record book's attempt to record a genuine record and best the record of a previous record holder?
As of now, 6.5 million downloads - http://www.spreadfirefox.com/en-US/worldrecord/
I'm quite sure Amazon would have been delighted to host mozilla.com temporarily on the EC2 cloud, or Akamai on their service, just for the bragging rights of supporting the most downloads EVAR!
Victoria's Secret learned a LONG time ago when broadcasting their "Fashion show" online for the first time: If you want to deal with massive hordes of salavating geeks, you need to use a CDN.
Test your net with Netalyzr
I understand the promotional impact that the record attempt has, but it still seemed dumb to me to invite the entire world to try to melt your servers by manufacturing a download spike.
It'd be nice if they could use bittorrent to help with the load they're putting on themselves.
During the outage, I was still able to find a mirror ftp site that had the 3.0 install, and download it, but it wasn't as easy as it should have been, and lots of other parts of the mozilla site went down at times, too, making it difficult to find extensions, or just information.
You see? You see? Your stupid minds! Stupid! Stupid!
It seems like they really botched this, from not knowing when the date would be until last week to starting the day at 1 PM without getting the word out and now to their site going down in the middle of it.
It's true - if you RTFA you'll see that netcraft confirmed it !!!
oh wait. Oh and next time use UTC for your times.
whatdidyouexpect (followed by haha) come immediately to mind.
Those tags alone would negate the need for most comments.
I work for the Department of Redundancy Department.
Sorry, the font on that page is so small I can barely read it.
My turnips listen for the soft cry of your love
paranoia
Function: noun
Etymology: New Latin, from Greek, madness, from paranous demented, from para- + nous mind
Date: circa 1811
1 : a psychosis characterized by systematized delusions of persecution or grandeur usually without hallucinations
2 : a tendency on the part of an individual or group toward excessive or irrational suspiciousness and distrustfulness of others
Only those who download Firefow from the website will be counted? That would be pretty much only the Windows users, I guess.
Lots of people just use Synaptics or whatever package manager their distro provides. In my case it will be typing "emerge -avuDt world". I'm not going to download from the website just to get counted, you know.
I am not really here right now.
Checking for updates doesn't seem to be working too well, they may be going for a record but I can wait.
I was confused because when I installed on my Windows box, when I first started Firefox it took me to the RC3 welcome page. When I checked the digital signature of the setup exe, it was dated June 11th.
So did RC3 become the final release, and they were just slow to change the welcome page?
Life is like a web application. Sometime you need cookies just to get by.
Greenland, you're slackin' off about this.
Take the cheese to sickbay, the doctor should see it as soon as possible - B'Elanna Torres, "Learning Curve"
Unfortunately their numbers are going to be off, too. I had to download it several times before I got to a mirror that didn't still host RC3..
It doesn't matter. How many of the 6.5 million downloads do you think are people who are trying it for the first time?
Maybe a few hundred thousand, but that isn't enough to matter, and the high or low quality of the release (beta4 has been fine so far...) will quickly have a much larger impact on the number of users.
Nerd rage is the funniest rage.
Sure, 'cause the guys making the browser are the same guys running the servers.
Makes sense. The IE team at MS loves firefox: http://arstechnica.com/journals/linux.ars/2008/06/17/the-cake-is-a-lie-ie-team-bakes-a-treat-for-mozilla
So you're blaming the browser developers, who developed a quality product, for addons not working. That's quite...naive.
Is it conceivable to think that there are mozilla fanatics out there downloading
just to run up the numbers?
www.purevolume.com/martyd
In Soviet Russia, downloads count you!
www.purevolume.com/martyd
The Firefox people decided to start counting the 24 hours at 11:16 a.m. Pacific, after they got their servers back up and everything straightened out.
So take heart, frustrated downloaders: you have 76 more minutes than you thought.
Editor Emeritus and Senior Writer, TeleRead.org
At 4PM Eastern, they were downloading Firefox 2, because that's where the links went. Lessons learned: Heavily mirrored global hosting, a week's notice with the exact times and a thorough double check to confirm that you're presenting the right version are all really important when trying to achieve an arbitrary download record.
I'm sure the Mozilla people used the Safari auto-download feature to put Firefox on everybodys desktop and downloadfolders.
Too bad Apple can't do the same since Firefox don't have that particular feature yet.
Why is it that 24 hours after the crash happened, we're now hearing about how the servers were down 24 hours ago?
The REAL news: According to the download counter, Firefox has long surpassed their stated goal of 1.5 million downloads, and is now over 6.5 million. This is cause for frontpage news, not the stupid server crash.
I asked my Firefox to check for updates and it tells me there are no updates. But I last installed the release candidate.
No mention of it anywhere I looked on the mozilla site...
Help! I'm a slashdot refugee.
If they make it, everyone goes to Guinness' book site to see the record.
If they fail, they'll be drowning their sorrows in pints of Guinness...
"Win treats sysadmins better than users. Mac treats users better than sysadmins. Linux treats everyone like sysadmins."
How the hell is this news? Anyone who's tried visiting the site within the past ~24 hours has already experienced this "groundbreaking" outage. I'd much like to hear how many downloads they've racked up already, or at the very least links to alternative mirrors that are up and running. Plus, this release isn't any different from what I've already been using. And to think I wasted 30+ minutes of my time compiling it.
You are absolutely right. I would never trust a company whose site goes down.
Attempted to download Firefox (Safari on Windows XP) and I get this message when the download is complete:
"The fight for freedom has only just begun." - Geert Wilders
I suspect the IE team set their own Guinness World Record for "most human urine ever baked into a cake."
SJW: Someone who has run out of real oppression, and has to fake it.
No, he's just not upgrading until all of the pieces are there instead of half-assing it. The "authors" he's talking about are the authors of the extensions, so it looks like he's being reasonable about this. It is the fault of the authors of extensions that their extensions don't work in Firefox 3. Nowhere does he blame the Firefox devs for this.
Ah yes, and that's something that should be built into Firefox.
"I love my job, but I hate talking to people like you" (Freddie Mercury)
Why not just pick the best 24 hour period after the fact ...
Hence if the site was down for an hour, just collect your data from 11am - 11am instead of 10am.
(I think someone already posted to that effect - but still, they don't have to commit to the first 24 hours, just the best 24 hours).
I was going to yell at you for using the old, tired meme, but then I decided to RTFA (I know, I know) and noticed that... well, netcraft really does confirm it.
The record isn't how many downloads, but rather how many slashdot articles there can be about the same friggin subject.
I couldn't hit their servers yesterday, so instead I hit the releases.mozilla.org ftp mirrors directly. Will those count towards the record? Anyone know how they are counting? Thanks.
-molo
Using your sig line to advertise for friends is lame.
\Joke\, n. [L. jocus. Cf {Jeopardy}, {Jocular}, {Juggler}.]
Something said for the sake of exciting a laugh; something
witty or sportive (commonly indicating more of hilarity or
humor than jest); a jest; a witticism; as, to crack
good-natured jokes.
upon the advice of my lawyer, i have no sig at this time
What the fuck does developing your software with an open license have to do with having an outage. I guess Amazon is open source too because they were down for an hour. I guess we can't trust those ass clowns either. I'd like to see you accomplish 1% of what the Mozilla dev team has accomplished or even great closed source applications can do. Die in a fire troll.
Cool, I didn't know they were starting a record label. What kind of music are they into?
10,000,000 * 7MB file over 24 hours = 8gbit/sec sustained or 16gbit/sec peak.
Small fry for a CDN but pretty hefty for anything centrally hosted. Although in this case it looks like they a DNS mapping to mirror servers around the world.
No, he's pointing out the inherent problems staging a "download day" publicity stunt for a piece of software who's true potential isn't yet ready.
Looking at the world download map at spreadfirefox.com, the US is the leading country at 2.3 million downloads, but surprisingly to me, Germany is in 2nd place at nearly 475,000. I wonder why Firefox that popular in Germany. Anyone got any ideas?
Respect the laws of physics, for the laws of physics have no respect for you.
Three cheers for Portable Apps!
I'm happily running Firefox 3 on my locked down corporate laptop.
W00t!
Excuse me, but please get off my Pennisetum Clandestinum, eh!
Depends where in the world you are. It's midnight to midnight in Thailand. I think.
There's not really such a thing as a worldwide "day". Either you choose an arbitrary 24-hour period, or you use 00:00 to 24:00 UTC (i.e. an arbitrary 24-hour period).
What's the proper way to install FF3? Overwrite FF2 installation or uninstall FF2 and install FF3?
I would like to keep all the passwords, cookies, history and extensions...
whoosh /wu, w, wu, w/
-noun 1. a loud, rushing noise, as of air or water: a great whoosh as the door opened.
-verb (used without object) 2. to move swiftly with a gushing or hissing noise: gusts of wind whooshing through the trees.
-verb (used with object) 3. to move (an object, a person, etc.) with a whooshing motion or sound: The storm whooshed the waves over the road.
"It does not do to leave a live dragon out of your calculations, if you live near him." - Tolkien
I suppose the number of downloads does not include people who will install it from Backports once somebody creates a package for Debian stable...
Please correct me if I got my facts wrong.
The fonts of the FF3 looks really bad on Ubunutu - which is a known issue for sometime. I have no idea why they went 3.0 without fixing that.
Hopefully it will get fixed when it's packaged by the Ubuntu guys.
god n. : the Supreme Being, indistinguishable from a good random number generator.
...But nearly 12 million reinstall attempts.
"When information is power, privacy is freedom" - Jah-Wren Ryel
http://www.foxtorrent.com/
That'd be true if it came from Ball'mer ;)
I reckon they should have gone for UT+1 - the same time zone as CERN in Geneva, where Tim Berners-Lee created the web.
I just saw the real time counter pass over 7 million downloads at 7:29am Pacific. At this rate, the download record will be about 8.3 million downloads. I think that's a very respectable number considering they were shooting for 5 million.
Respect the laws of physics, for the laws of physics have no respect for you.
There's not really such a thing as a worldwide "day". Either you choose an arbitrary 24-hour period, or you use 00:00 to 24:00 UTC (i.e. an arbitrary 24-hour period). If they'd chosen the UTC day then during the 24-hour period it would have been 17 June at some point all round the world. As it was, in places like Japan it wasn't 17 June at any point in the period.
timed out, here, middle of the day.
succeeded later
Was I the only one who originally thought that the armored bears didn't like Firefox?
That's why you should only eat open-recipe cakes.
Who ordered that?
This isn't the case on my XP SP3 or Vista SP1 machines, both of which were upgrades from RCs.
"I zero-index my hamsters" - Willtor (147206)
That sucks if you're a student in a computer lab with Deep Freeze but no Firefox.
Install FF3. Reboot. [deep freeze restores previous image state] Yay, no FF3. Why require a reboot? It's not installing a new ntoskrnl.exe... is it?
I, for one, welcome our new urinecake-baking overlords.
This can't compare to the time that OpenBSD project's download servers were compromised. Now that was ironic (if you ignored the fact that they happened to be hosted on Solaris or SunOS or something like that).
As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
Firefox doesn't love IE though! At www.webuser.co.uk/firefox Tristan Nitot, president of Mozilla Europe, said: "I hope that IE6 will quickly disappears, because it's so limited in terms of standards support. Repeat after me: die IE6, die! ;-) I hope that Microsoft's IE8 will bear fruits and help in this regard, also with the help of the other modern browsers (Safari and Opera)"
While the poster you replied too was close to the mark, they missed by a bit.
/. kills sites all the time, without even trying and they could have just been unprepared for the response they got.
However your response fall right in line with what corporate America expects.
Corporate America doesn't fully trust Open Source.
There are many reasons and they ARE slowly coming around.
However, Firefox is a flagship open source project.
Meaning it is high profile, highly visible to EVERYONE (not just the back end staff running things like PostGres or MySQL, or even Apache), and expected to be a "polished finished product".
The fact that Mozilla ADVERTISED their attempt at a download record and then had these types of what appear to most normal people to be comical and poorly planned errors, lends great credence to the average persons suspiciousness of open source programs.
the true fact of the matter is, if Microsoft had done something like this, or Apple, or god forbid somebody like Red Hat or Sun or Debian, the likelyhood is the errors would not have happened, and if they had for the first two, there would be much crowing and jeering from the FOSS idiots who think anytime something like this happens to the "Big bad corporate entities" it's a good thing.
Your response falls right in line with what the average PHB or average MM would expect from a zealot.
[whine]It's not Mozilla's fault, they are giving this away....
Let's see you do better.....
They don't have the resources.....
etc.
[/whine]
here's an idea.....
SHUT THE FUCK UP WITH THE WHINING!!!!!
it just plain reeks of zealotism and makes the projects look bad.
Mozilla fucked up, plain and simple.
They might have done something stupid like intentionally disallow the upgrading from within a current version of FF (I personally tried all day and all i got was the "Sorry, but here's a helpful link to direct download it" message on several computers.) just so they could better track the direct downloads to give a true figure for their record. They might have also just simply not expected as many as they got.
It happens.
However, going around and whining and bitching and being an ass while trying to defend something that does not need your defense merely plays right into the preconceived notions of many people, and actually does a great disservice to the project.
so please, support the project but don't be the expected "religious zealot" type and further push the corporate types away from this and other very good and very useful open source projects.
I surfed over to the download page at 9:58am pacific time, and it loaded right up. I got a phone call and remembered to hit reload at about 10:01. Fully 5 minutes later I was told my connection reset. I tried a few more times during that first hour. I was so
An attempt to make a record for most downloads turned into the record for the largest socially engineered DDOS attack. Do I get my name in Guinness?
-- QED
Shhhh.....
:D
you must really be new here....
mmm, yellowcake.
A torrent redirect would have served just as well,
and I think total downloads could still be tracked.
With it being a torrent all the ppl downloading would
have taken a LOT of load off the servers.
google "32 trillion offshore needs IRS attention"
Seconded. The only restart involved for me was closing down 2.0.0.14 (from memory, so the version could be wrong) and then restarting with 3.0. This on WinXP SP2.
Does SP3 make a difference?
History has many examples on how you are wrong.
Crappy product with decent PR campaign would outsell cheaper and better alternative which isn't advertised properly. This is given.
In nuts, few people make intelligent decision before jumping on board. Some do that just to try something new.
All hope abandon ye who enter here.
SO.. after waiting so long for FF3 to come out formal I go and add myself to the big counter.
/. in FF3? Installing to a different directory than the default. What?!?
I then proceed to go through the *hell of getting it running. My end solution which has me now reading
After cleaning up from several failed installs I decided to watch the install folder as I ran the installer several times. The first time I didn't even get the firefox.exe executable.. after that I got more each time until about the 8th iteration the directory stopped growing each time.
I did a bunch of searching (using IE damnit as FF was now hosed) and found plenty of people having the same problem. I finally found someone who was able to get the installer to work by selecting a diff directory and that solved my problem.
This is idiotic. I'm used to having to debug *real problems but if they can't even get the installer right how can I have any faith in the browser. Seems to be working well so far but really.. this is no way to win a war.
Not here, on XP or Vista, and in both cases I had 2.x running when I attempted to install 3.
You have a Jura F90 Coffee maker.
Blech, ORCs. They're slimy and murderous and you're never ACTUALLY going to audit their recipe anyway! Proprietary cake should be good enough for anybody.
Several people point out a third party extension which doesn't work in FF3, to which I shall reply: Just use Opera, it's had all these amazing new innovations for years, built in and working fine with the latest version :P
I mod down anyone who says "I will be modded down for this", regardless of the rest of their comment
The URL bar is so damn annoying in 3.0. I start to type in my URL and all of these suggestions appear in a drop-down box. To make it worse, I can't delete/clear/erase those suggestions. So I just accidentally went to a, um, NSFW website and now I can't erase it!
And the new bookmark "feature" is a pain. I used to just backup bookmarks.html. Now I need to export it from the Bookmark window to an HTML file.
Nah, I'll stick with 2.0 until these bugs are worked out.
Open Recipe cake only benefits you if you compile it yourself. Otherwise, you don't know what may have been slipped in at compile time.
I like my beverages with warning labels!
Guns don't kill people; Physics kills people! - John Lithgow as Dick Solomon on Third Rock From The Sun
Just curious for comparison, how many copies of IE7 were downloaded in the first 24hrs. How many were downloaded in the first 24hrs that it was included as an auto-update?
-- QED
I wonder if any FF had more downloads in one day than any Windows service pack.
"Go forth, and be excellent to each other" --Bill & Ted
Not relevant - Commercial Software (even free Commercial Software) and Opensource have very different release systems
...there was no heavily announced release day ...
.. many people who have upgraded to IE7 have never even run it ... I know I have seen copies where it still opens the first use page ...
Most people would not bother to upgrade from IE6 To IE7 immediately
That fact that My windows PC upgraded the IE6 I didn't use to the IE7 I don't use is not really relevant...
Every one of the FF3 Downloads will actually be at least looked at
Puteulanus fenestra mortis
(T>t && O(n)--) == sqrt(666)
Not really that impressive to make some servers go down... Any information on how many servers they're using, what the specifications are and such?2
Human? None of those at Microsoft.
UTF-8: There and Back Again
For what it's worth, that sort of stuff was in fact in place (which is why things recovered in about an hour).
People had made some pretty conservative estimates of expected traffic based on current usage, etc to estimate what sort of traffic needed to be handled. Then the actual traffic was 12x as big. The peak download rate was more than 10x what it was with Firefox 2. The _lowest_ download rate seen so far is 3x the Firefox 2 peak rate....
But what really killed the website at first was the 2Gb/s of HTTP it was pushing out...
It would help Microsoft also if people would use only the latest version of IE.
At 10:39am PDT, the counter went over 8 Million.
Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
As of 10:39AM PST (-8:00 GMT), Mozilla reported over 8 Million downloads:
http://downloadcounter.sj.mozilla.com/
For all those who tried 3.0 and want to go back, here's a link to save you a lot of searching on mozilla's website: http://www.mozilla.com/en-US/firefox/all-older.html
The reason that Microsoft pushed XAML as hard as they do is because they wanted to once again control the web. Some moron in Microsoft's marketing department must have thought that with XAML being easy to use and implement would stop supporting html/xhtml and slowly move over to XAMl based applications.
This, of course, didn't happen for the same reason activex didn't become hugely popular: it's not compatible with other browsers.
The web has come far enough now, that microsoft cannot really control it realistically.
But then, another goon in marketing thought that Silverlight would be the answer...
c'mon... you can make a lasting impression on the geeks around the world by having the bragging rights of being the first (and maybe only) user to participate in the world record...
The best weapon of a dictatorship is secrecy, but the best weapon of a democracy should be the weapon of openness.
xkcd/firefox
The fact that microsoft spent years developing a browser when there was already a much more capable browser available is a pretty sure sign that they care about having a position in the market though, user needs be damned.
Whoa, you're in nostalgia-land here.
Netscape 2-4 were buggy pieces of crap. They crashed all the time. IE didn't crash nearly as much, on Windows *or* Macintosh.
And remember, there was a Macintosh version of IE, which also beat Netscape in market-share-- on a platform Microsoft didn't control, and when both browsers were included on the OS disk. Fair and square.
Comment of the year
More like short bread...
And what about the people not having a torrent client or not even knowing how to download torrents? How would they get Firefox?
Of all major operating systems, UNIX is the only one originally meant for gaming.
Which makes all the previous records less than nothing. :P
Except Swizerland is currently on Central European Summer Time, which is UTC+2.
Chernobyl 'not a wildlife haven' - BBC News
What idiot compiles a cake? You sir, need to take a cooking class. ;)
Slashdot now doubles as a dictionary. Sweet!
It is dangerous to be right when the government is wrong.
That's why I downgraded back to 2.0. The URL bar still contained my, um, NSFW sites. The recent bookmark/sites visited also still contained those sites. The Ctrl+Shift+Del (Clear Private Data) doesn't work for me in FF3 but always worked in FF2.
I use LogMeIn Rescue all the time at work and since upgrading it crashes firefox, and there is no version 2 to go back to. I guess I switch back to IE...
Why would users be worried, every year during the Superbowl websites crash, Windows Update has crashed in the past, various high profile events bring media sites down fairly often, etc. Yet people continue to use these flawed properties, why because people don't expect perfection, they expect general reliability and are mostly willing to let things slid if you mess up once in a while as long as it doesn't kill or maim someone.
There are 4 boxes to use in the defense of liberty: soap, ballot, jury, ammo. Use in that order. Starting now.
I am using XP Pro SP 2, was upgrading from FF3 RC 1 (maybe 2) and had the browser open during install. It told me to close the browser before continuing install. Then wouldn't let me start firefox.exe until after I restarted the entire PC.
Apparently this can be a rare case, but modding down because other people all upgraded with different setups and did not get the issue is wrong. Seeing how there were was only one person who upgraded from RC and they were apparently on SP3, and quite possibly an admin account. Making a statement of personal experience shouldn't be down "moddable".
Disclaimer: I am not god.
We may not be created equal
But we can be treated equal.
1pm to 1pm only? I was at work for that measureless amount of time. I guess I missed it, I'll wait until FF4 is out.
Obviously I don't close down all 39 of my browser tabs unless I have to, so I have yet to extract the tarball, however, where are the instructions?
I checked Mozilla and the only words I could find were:
Please note that installing Firefox 3 will overwrite your existing installation of Firefox. You wonâ(TM)t lose any of your bookmarks or browsing history, but some of your extensions and other add-ons might not work until updates for them are made available.
Because I have Fedora I do not need instructions. True, it's a bit like Lego - best without the instructions - however, what chance does Linux have of taking over the desktop when the main application does not come with instructions. Even 'tarball' is a bit obscure - tapes, what are they? If only *they* knew.
If only the cake was a lie...
Abaddon: An Xbox 360 Indie game
I know quite a few people who think of Netscape as a golden child that got bullied off the market. I've no doubt that this is partly true because of how IE is bundled. But, I remember how amazing IE was when I switched from Netscape 4 on my mac. For me IE had a far better user experience then Netscape. It was my browser of choice for many years until a friend introduced me to Firebird.
Download Opera to download Firefox? Just like IE comes with Windows so you can download Firefox :)
If I was as pragmatic and objective as I claim to be, would I be commenting?
First link points to a preliminary data. There is the latest update on download statistics: http://ehsanakhgari.org/mozilla/downloadday/stats/pledge-ranking-by-country-population
just counting on downloads (voluntary and automatic) probably the guinness world record would probably be microsoft. just count the number of computers downloading files every patch tuesday, that would probably be in the scale of tens to hundreds of millions.
well for firefox, does the figure there amount to the automatic update or just manual downloads? but for voluntary downloads, probably mozilla may get the crown.
Live your life each day as if it was your last.
I think if you provide ppl with a link to bit torrent,
they can download it if the standard download is broken ie. down.
If millions of ppl can download napster to get music,
ppl can download bit torrent to get other things.
I know you might consider yourself one of the few ppl brilliant
enough to download bit torrent, but I think you will find
there are millions of net savvy ppl all over the world.
Alot of the so called digital divide is self imposed.
It is often more about not wanting to read the instructions,
rather than it being particularly hard.
google "32 trillion offshore needs IRS attention"