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Bill Gates Chews Out Microsoft

s31523 writes "All of us have one time or another been completely frustrated by certain Windows usability issues, and in many cases our experiences have driven us over to Linux, or kept us there. For anyone that has ever been frustrated, you will be happy to know you aren't the only one. After reading this leaked Microsoft memo from Bill Gates back in 2003, you will surely have more insight into why Vista is a complete disaster due to Microsoft not learning anything from their experiences from XP."

27 of 836 comments (clear)

  1. Then STOP releasing the product! by neapolitan · · Score: 5, Interesting

    Interestingly enough, Gates could have really improved his image during his tenure at Microsoft if he let emails like that "leak" out prior to stepping down. Instead, he gives keynotes about Microsoft and its "innovation."

    First, I am not sure that email is really by Gates -- from reading his writing or listening to him in the past, it really does not sound like his style. Also, "I reboot my computer ... why should I have to reboot my computer?" I find it hard to realize that he wouldn't know the technical difficulties in replacing a dll while the system is running, and possible ways around this, and the current state of affairs. However, maybe I'm giving too much credit here.

    Secondly, *if you can't do anything about this crap, then stop releasing it on time and FIX THE ISSUES* instead of releasing it to the world for millions of users to suffer under your monopoly. If your software sucks, fix the problems instead of using oppressive business practices to make *everybody* suffer.

    Next, people complain about Linux usability? apt-get install mplayer k3b, etc? It is not harder, just different. In fact, having all of the software most people need in one place makes Linux easier for most people in many ways, specifically the way that possible-Bill rants about here.

    Whenever I have listen to Gates talk or talked to him (many, many years ago now, in the late 90's) he seems more than aware of problems with his product, and I always get this vibe "I'm doing it because I can and it is really, really, really good for business and nobody is stopping me." If any of you were following the USDOJ against Microsoft way back before the Bush-era forgiveness, Microsoft was going to be split into three companies. When Bill was on the stand, he basically went "I don't remember" to every possibly incriminating statement, but was clearly aware of the bad ethics of what he was doing -- again, reading between the lines I always got the vibe of the triumphant geek saying "I'm not going to stop until you guys get your act together and make me stop."

    He's not a stupid guy that way, and anybody that respects billionaires must ask themselves if they would do the same things with a company to maintain market share... Personally, I like to think I wouldn't, but that's why I am not a CEO.

    --
    Slashdotter, ID #101. UIDs are in binary, right?
    1. Re:Then STOP releasing the product! by morgan_greywolf · · Score: 5, Insightful

      First, I am not sure that email is really by Gates -- from reading his writing or listening to him in the past, it really does not sound like his style
      Agreed. He doesn't say any of his trademarks like "That's the stupidest thing I've ever heard!" or "I could have written MovieMaker in Excel macros over the weekend!" (okay, the last one is a stretch. ;)

      Next, people complain about Linux usability? apt-get install mplayer k3b, etc? It is not harder, just different. In fact, having all of the software most people need in one place makes Linux easier for most people in many ways, specifically the way that possible-Bill rants about here.
      Here's the problem from a usability standpoint: I want to install a media player. I don't know that I need to install mplayer, xine or totem. (What is a totem and WTF does it have to do with playing media? WTF is a xine anyhow?) THe 'Add/Remove Programs' in Ubuntu addresses some of this, but try installing an app that plays podcasts WITHOUT KNOWING that democracyplayer and VLC play podcasts.

       

    2. Re:Then STOP releasing the product! by Red+Flayer · · Score: 5, Insightful

      Interestingly enough, Gates could have really improved his image during his tenure at Microsoft if he let emails like that "leak" out prior to stepping down. Instead, he gives keynotes about Microsoft and its "innovation."
      Except as head of the company, his job is not to make himslef look better, it is to make the company look better. There is no way a CxO wants an internal email like that leaked, if they really care about the company.

      Wait... is it really possible that we should give Gates some credit for acting responsibly?

      First, I am not sure that email is really by Gates -- from reading his writing or listening to him in the past, it really does not sound like his style. Also, "I reboot my computer ... why should I have to reboot my computer?" I find it hard to realize that he wouldn't know the technical difficulties in replacing a dll while the system is running, and possible ways around this, and the current state of affairs. However, maybe I'm giving too much credit here.
      I agree with you on the writing style, but you never know, since this was an internal document, and people use different writing styles for different purposes. I'd also note that when knowleadgeable people do usability testing, they normally feign ignorance -- they test as if they were a user with limited knowledge.

      I'm not upper management, but I've sent (and seen) similar emails when a prject went FUBAR.
      --
      "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
    3. Re:Then STOP releasing the product! by AvitarX · · Score: 5, Interesting

      but try installing an app that plays podcasts WITHOUT KNOWING that democracyplayer and VLC play podcasts.

      I went to add/remove and typed podcast in the search.

      When sorted by popularity:
      1) rythmbox music player, play and orginize your music collection. I bet this works for audio podcasts

      2) Miro Internet TV, Watch online videa.
      details:
      Miro (previously known as Democracy Player) is a platform for Internet television and video. It allows you to download and watch videos from RSS feeds (including podcasts, video blogs, and BitTorrent feeds).

      This application is provided by the Ubuntu community.

      I bet that's what I would pick.

      Of course gpodder 2 further down may have been my choice (it mentions audio and video podcasts in the brief description).

      I would never have used vlc though, I use it daily, and didn't realize it did podcasts.

      --
      Wow, sent an e-mail as suggested when clicking on "use classic" banner, and got a fast response that addressed my msg
    4. Re:Then STOP releasing the product! by hrieke · · Score: 5, Informative

      The letter is from the antitrust files, so it's certified.

      The very interesting thing is that there is no single person at Microsoft who has the final say on how all of there stuff interacts together. Not even Bill has that clout (and if he did, he sucked at his job).

      --
      III.IIVIVIXIIVIVIIIVVIIIIXVIIIXIIIIIIIIVIIIIVVIIIV IIVIIIIIIVIII...
    5. Re:Then STOP releasing the product! by cptnapalm · · Score: 5, Funny

      "What is a totem and WTF does it have to do with playing media?"

      What's a Google?
      What's a Yahoo!?
      What's a WinAmp?
      What's a Slashdot?
      What's a Firefox?
      What's an eBay?
      What's a NewEgg?
      What's a Lightwave?
      What's a Nero?
      What's an Outlook Express?
      What's a Visual Studio?
      What's an AutoCAD?

      With names like these, no one will ever use them.

    6. Re:Then STOP releasing the product! by Jesus_666 · · Score: 5, Insightful

      He's not an end user. As you said, he certainly should know why rebooting would be necessary when updating part of the OS.
      Actually, he tested the whole thing like one. I read the "Why should I have to reboot?" part as "Why should I have to reboot to install a movie editor?"
      --
      USE HOT GRITS WITH STATUE OF NATALIE PORTMAN (NAKED AND PETRIFIED)
    7. Re:Then STOP releasing the product! by wezeldog · · Score: 5, Informative

      Depending on you situation, you don't have to search the web. Open Adept Manager in KDE and you can drag and drop key words to narrow down the list. You can search as well. Synaptic is similar. If I recall correctly, SUSE had a nifty hierarchical organization.

    8. Re:Then STOP releasing the product! by ragefan · · Score: 5, Insightful

      How do you "know what you're looking for" without searching the web exactly?

      It's worth noting that Microsoft would love nothing more than to bundle as many free utilities as they could, but their hands are tied thanks to those who whined to the DOJ.

      Why is searching the web a problem? If I need to find an app in Linux that does whatever. Almost always searching: "Linux <whatever I want to do>" will give me at least 1 or 2 applications that do that. I could in fact replace Linux with KDE, Gnome or XFCE depending on which DE I'm using.

      And to say the one shouldn't have to search for an application to run is absurd. No one is born knowing which applications do what in Windows, they learn either from searching or asking someone. Which is what they would do in Linux too.

    9. Re:Then STOP releasing the product! by EMH_Mark3 · · Score: 5, Funny

      Either that or it injects music into your eyeballs.

      --
      Burn the land and boil the sea, you can't take the sky from me
    10. Re:Then STOP releasing the product! by ShieldW0lf · · Score: 5, Insightful

      Almost always searching: "Linux " will give me at least 1 or 2 applications that do that. I could in fact replace Linux with KDE, Gnome or XFCE depending on which DE I'm using.

      You do understand, of course, that KDE, Gnome, and XFCE are windows managers and not operating systems right?

      He was trying to say, he can search for "Gnome " in a search engine just as easily. The difference being, if he finds something interesting, he can use a package manager to install it and get to work.

      If he was using, say, Windows, he'd most likely download an install file, run it through a virus scanner, execute it, click 15 different buttons, have his personal information sent to some corporate server, get nagged to buy the upgraded version, download a crack, run it through a virus scanner, execute it, have a rootkit installed, have 10 different pieces of spyware installed, have his personal information sent to some criminals server, be bombarded with pornographic popups, throw his computer out the window, go outside for a cigarette with hands shaking in rage and smash his head off the nearest wall until the endorphins cause him to forget why he was so upset.

      --
      -1 Uncomfortable Truth
    11. Re:Then STOP releasing the product! by D+Ninja · · Score: 5, Funny

      Ooo...this is too much fun...

      What's a Google? A whole freaken ton of answers. With advertising!

      What's a Yahoo!? What you scream when you've just won the lottery.

      What's a WinAmp? A speaker system facing out of a college dorm window.

      What's a Slashdot? A fancy name for a DDOS attack.

      What's a Firefox? A fox that got caught in the hen house and paid for it.

      What's an eBay? Where eShips pull into the ePort.

      What's a NewEgg? One that has been recently laid. (Duh?)

      What's a Lightwave? Something that travels faster than a Soundwave.

      What's a Nero? Nemo's long lost brother.

      What's an Outlook Express? The biggest POS ever.

      What's a Visual Studio? A room with "LIVE CAMERA WEB FEEDS!"

      What's an AutoCAD? The instant response to a blue screen in Windows. (Auto Ctrl+Alt+Del)


      Thank you! I'll be here all week. Try the veal.

    12. Re:Then STOP releasing the product! by Endo13 · · Score: 5, Insightful

      Which is precisely why so many people end up pirating software like that. Sadly, it's much quicker and more convenient to just download the first crippled software that does what you want, then find a key to un-cripple it than it is to actually keep looking for a free one. And you know there's no way in hell the average geek (or most other people for that matter) is going to pay $50 for some small program he might never use more than once.

      --
      There is no -1 Disagree mod. Slashdot.org/faq defines mod options. USE IT.
  2. I thought this was a joke until I read this part.. by Valtor · · Score: 5, Informative

    Wow! I thought this was a joke until I read this part

    When Seattle Pi recently asked Gates about the email, he replied, "There's not a day that I don't send a piece of e-mail ... like that piece of e-mail. That's my job."
    --
    "Sockets are the standard networking API, also useful for stopping your eyes from falling onto your cheeks" zeromq.org
  3. Re:100% fake by Anonymous Coward · · Score: 5, Informative

    That is NOT Gate's writing style and there are several mistakes as well that point to someone other than gates wrote the letter.

    "I go to microsoft.com they have a download center" HUH? Cince when does the Head executive of the company refer to the company as "they" instead of "we"? I have never seen it even down to the grunt level.

    This "secret memo" is bunk. it is in no way Bill Gates' writing.

    Except this was entered as evidence in the DoJ trial. It's real and on the books.
  4. Re:100% fake by stevied · · Score: 5, Informative

    I didn't think it sounded much like him, either, but googling the subject turned up this (google cache version), which seems to make it more plausible ..

  5. Its real. Here are the links by jocknerd · · Score: 5, Interesting
  6. Re:100% fake by Anonymous Coward · · Score: 5, Informative

    The email is real. It's in the court documents from the Comes vs Microsoft case. You can find it in PX07199.pdf from http://edge-op.org/iowa/www.iowaconsumercase.org/011607/7000/

  7. Gates, you have to do this differently by Simon+(S2) · · Score: 5, Funny

    I tried scoping to Media stuff. Still no moviemaker. I typed in movie. Nothing. I typed in movie maker. Nothing. It does not work like that. You have to google moviemaker download. There you go. First hit :)
    --
    I just don't trust anything that bleeds for five days and doesn't die.
  8. Re:My God... by Lisandro · · Score: 5, Insightful

    Still, assuming the email is real of course, it's always nice to see the boss appreciate the problems from the regular user's perspective.

    I was thinking the same - posting this story on /. is calling for the usual Microsoft bashing, but if the mail's real we should congratulate Gates. We need more bosses putting themselves on the end user shoes.

  9. Another rant by Microsoft-hater, who cares? by Anonymous Coward · · Score: 5, Funny

    This billg guy is a known troll that bashes Windows at every opportunity. Remember him showing off Windows 95 and publicly making it bluescreen in front of an audience?

  10. Re:It's a FAAAAAAAAKE! by Anonymous Coward · · Score: 5, Informative

    Don't you feel silly now after that pointless rant that it turns out to be real and part of the released court documents from the Comes vs Microsoft case?

  11. Microsoft has company by bogaboga · · Score: 5, Insightful
    It's not Microsoft alone! This kind of frustration happens on the Linux platform everyday. Try setting up a printer...even that supported by Linux. You get into issues like CUPS as if you are supposed to know what the OS is gonna use to get the printer setup.

    For God's sake...if I want to setup a printer, it should be the system's job to install ALL software needed to get it working. What is so difficult in that?

    ...Windows usability issues, and in many cases our experiences have driven many us over to Linux, or kept us there...

    Let me remind the author of that line that we Linux users have still not made a dent on the desktop market. I can say, we are economically insignificant. This is despite perceived flaws in Windows. And by the way, Bill Gates was not frustrated over Windows in particular...he appears to have been frustrated by confusing names and un-necessary questions on the Windows website.

  12. Re:Its real. Here are the links by xtracto · · Score: 5, Informative

    Here, Knock yourself out

    The specific exhibit (7199) is found near here

    And if you doubt me (after all, who is this xtracto guy), the page is linked from groklaw. Maybe they are more thrustworthy than myself?

    --
    Ubuntu is an African word meaning 'I can't configure Debian'
  13. Re:What am I doing wrong? by BobMcD · · Score: 5, Insightful

    My guess would be that your perspective is somehow twisted by a superior knowledge and/or appreciation for Windows.

    For example:

    except once, and I had used a beta driver, so you can't really blame Windows for that Actually, yes, you really could blame Windows that using this driver resulted in a crash. A more graceful solution doesn't really take all that much imagination.

    Likewise, you may not have ever had occasion to experience some of the particularly common nasties:

    You may have never lost a motherboard - otherwise you would have experienced the painful fight-the-bluescreen vs reinstall decision.

    You may not have used IE 4 (or 5, or 6) as suggested by Windows - otherwise the pop-ups and spyware would have created a mess you would have had to clean up by now.

    You may not have automatic updates turned on - otherwise you would have been forced to do an undesired reboot at least once by now.

    You may have disabled UAC, or never used Vista at all - otherwise you would have been prompted as many as four times to approve the same action.

    You may not ever Alt+Tab in Vista - otherwise you would have seen 'Explorer is not responding' at least once by now...

    The list goes on and on and on...

    Chances are, either your skills are high enough that none of the above is painful, or you just plain don't mind it - taking the good with the bad.

    Others are in a totally different boat, my friend, I assure you.

  14. Re:My God... by TheRaven64 · · Score: 5, Insightful

    The point is not that Windows has UI problems, it's that senior people at Microsoft knew it had serious UI problems back in 2003 and five years later the situation has not improved. This says some quite damning things about the development process at Microsoft - they can identify problems, designate resources to fixing them, and still fail after five years.

    --
    I am TheRaven on Soylent News
  15. Re:The bundle without a key by Rary · · Score: 5, Informative

    There was a saying that "DOS isn't done until Lotus won't run". Back when Lotus 1-2-3 was MS' biggest software competitor, every new version of DOS would have some "feature" that would cause Lotus 1-2-3 to "break".

    A cute phrase and an oft-repeated anecdote, but according to people at Lotus, it's completely false.

    --

    "You cannot simultaneously prevent and prepare for war." -- Albert Einstein