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Which Vendors Do You Trust For PC Parts?

CaryTheSane writes "After six years, it's finally time for my old Pentium 4 to retire to web browsing duties, and I want a new gaming PC. I'd like to build my own this time, and I've scoped out most of the parts I want for a moderately high-end system. Which online vendors have you used before that you trust for parts? I've dealt with NewEgg, and I like them, but I live in Tennessee, a state in which they have a presence. Unfortunately, this means they have to hit me up for 9.5% sales tax. That really eats into my system build budget, so I'm looking for alternatives. I'd like to use the fewest number of vendors (preferably only one), so that all the parts arrive at the same time and I don't have one part's 30-day return policy run out while I'm waiting for parts from another vendor to show up. So, which reliable and economical parts vendors do you recommend?" Conversely, are there any you'd recommend avoiding?

16 of 520 comments (clear)

  1. As John Glenn said... by ottawaguy · · Score: 5, Funny

    "Oh, my God. I'm sitting on a pile of low bids!"

  2. Tigerdirect - avoid by Jah-Wren+Ryel · · Score: 5, Insightful

    Stay away from Tigerdirect. If they don't screw up your order, then they are as good as any other merchant who does not screw up your order. But, if anything goes wrong, they suck to deal with.

    Furthermore, a couple of years ago they engaged in a ridiculously blatant 'carpet-bombing' of reseller-ratings - a site where they had an appropriate bad rating over a number of years of being rated. In like 6 months, the number of people who rated Tigerdirect increased more than 10x of all the previous years of rating, and all of these new 'people' gave the company uncharacteristically high marks.

    --
    When information is power, privacy is freedom.
    1. Re:Tigerdirect - avoid by mcrbids · · Score: 5, Informative

      I second this motion. Tiger direct sucks ASS if ever your order gets screwed up. And it will, eventually.

      How much is your time worth to you?

      --
      I have no problem with your religion until you decide it's reason to deprive others of the truth.
    2. Re:Tigerdirect - avoid by Galactic+Dominator · · Score: 5, Interesting

      Third here.

      This is some of the communication I had with them....it didn't get any better.

      We sincerely apologize for the situation that you encountered. We just saw the comments that you left on Resellerratings.com. We are dismayed over your perception of our company, and the feedback you posted. We are dedicated to satisfying our customers, in hope of making them âoelifetimeâ customers. If you would, please respond with details of you latest situation, and how, within reason and the boundaries of our contracts, we could make TigerDirect a place of business for you again.

      Sincerely,

      XXX XXXXXXXX

      Customer Service/Web Response

      Most of the problems I have had with your company started with the purchase of this item:

      http://www.tigerdirect.com/applications/searchtools/item-Details.asp?EdpNo=3564505&sku=TSD-500AS5

      As you can see as the top of this product info it states:
      Seagate Barracuda 7200.11 500GB Hard Drive - 7200RPM, 32MB, SATA-300, OEM

      The 32MB is the spec for this drive's cache. However, when I received the drive, it was labeled 16MB. I sent it back, again and again continuing to receive the wrong product. Finally in frustration, I stopped returning the drives, and settled for you had shipped me even though it wasn't what I purchased and of lesser value. I even opted to keep the two additional drives I had been sent to replace the last set, meaning I was paying for four, not two drives, that weren't what I ordered simply to get this behind me. I received a bill in the mail for these additional two drives and I called in and asked them to bill my credit card on file and was told they would do that.

      At that point I thought the fiasco was over, but then just a couple of weeks ago I received another call stating my account had gone into collections. Finally after much time spend on the phone and speaking to customer service representatives and managers, I finally got some person to actually bill me for the product instead of just saying they were going to bill my card then send me to collections when they didn't follow through. On top of all that, I was billed something like $7.50 for late fees. That just bothers the hell of me since it was tigerdirect's own problem and inability to correctly process transactions that caused the dilemma.

      The $7.50 or whatever really isn't the issue, I wouldn't even notice that was gone from my bank account. The issue is that this event in conjunction with several other problematic transactions, have left me with a large amount of doubt as to the honesty and integrity of your company for several reasons:

              * You shipped me a different product than advertised
              * Your representative's stated that the specs on the product I received were correct, as opposed to the specs listed in link above.
              * If the above is true, then tigerdirect engaged in false advertising. Bait & Switch
              * Your frontline representatives were incapable of resolving this matter in regards to both billing and sending the correct product.
              * It is very time consuming to find someone capable of resolving problems. It is so time consuming it is easier to ignore problems related to tigerdirect rather than pursue them.

      Like most consumer's, when given a choice between equal products, I'll chose the less expensive option. Once I have experienced quality transactions with a company, I'll continue doing business with them even if their price isn't always the best. That company will no longer be your company. In my mind, TigerDirect is now to internet sales what Best Buy is to a brick and mortar store.

      --
      brandelf -t FreeBSD /brain
  3. Online? by Anonymous Coward · · Score: 5, Informative
  4. Looking for the right parts is important by Monkey-some · · Score: 5, Insightful

    Looking for the best parts is not something futile, some may tell you "hey just go to Monkey-puters.com they sell everything packed you won't have any problem with winwisbutu 12.x" but it's not the case here.

    The reality is that you are going to pay more for a low end system than if you buy OEM, but I suspect that you really don't care about that difference. You first have to check out thoroughly the different components, I myself have a system that is running since...well it's a PIV still running an AGP video card (was a good NVIDIA card so it's still useful for some casual gaming).

    So check out the components, it's more important to put more in the Motherboard, less in the video card as you are going to change it in a one year time, so don't buy high end. CPU's are important too, check out the announces from the vendors (Intel, Amd) as usually new lines of processors send the prices down on existing CPU's.

    and well otherwise I don't know about online vendors because I always went in a shop...when you custom build you always run into the risk of having components who are instable when packed together. It's a marginal risk nowadays but still...and it's easier to just get back in that small'ish shop (semi-pro shops in warehouses are best as they usually have the lowest prices and the highest geek ratio running them for the sake of spreading good systems out there) to get an exchange is easier than with online vendors who have that 30 days return policies/no scratch/...

  5. Sales Tax? by Spillman · · Score: 5, Interesting

    Can you ship it to someone out of state and pick it up there?

    I love Newegg, you may also want to look at pricewatch.com

    it may not be all from one vendor, but you may find a vendor who has everything you need.

    --
    sig?
  6. A few... by WedgeTalon · · Score: 5, Informative

    As a fellow Tennessean, I'd first like to point out that Neweeg is still a great choice. I order from them regularly because:
    1) They are usually still nearly the cheapest
    2) They ship quick
    3) If it ships from their TN center, I have it the next day
    4) Their customer service ROCKS
    5) Their website is the best of any I've used.

    If I don't use them, I will use either mwave, ZipZoomFly, or (if you don't mind open-box items) Tech For Less (just remember to leave a comment when ordering that you know wtf you are doing, else they will hold your order until they get ahold of you).

    I've also used ProVantage a time or two, but really only when they had a good deal.

  7. Re:Multiwave by Bit_Captain · · Score: 5, Informative

    I'll see your mwave and raise you a zipzoomfly.com...     I have had good luck with both actually.

    -bc

  8. Re:Another great news item on Slashdot by cyborch · · Score: 5, Informative

    Did you notice the ASK SLASHDOT part of the title? It's not supposed to be news, it's supposed to be a question! I am not even asking you to RTFA, just read the damn title before you post!

  9. Hole in the wall private shops by Fantastic+Lad · · Score: 5, Informative

    Every city has at least one or two. The best are the crack in the wall places with a guy in the back surrounded by parts.

    Some of the items you'll buy will be a great deal, others maybe not, and yeah, you'll have to pay tax. --But you won't pay for shipping, (which, if you're buying lots of goodies, will probably cost a fair bit, though probably not 10% of the cost of a well-equipped new machine).

    But nothing is nicer than being able to run out on a gut-feeling of inspiration and pick up a stack of parts that same afternoon. Speaking as a geek, I have to say that walking out of a shop with an OEM hard drive packaged in nothing but an anti-static bag is one of the best feelings in the world. --I realized on one of those occasions why my girlfriend loved shopping for clothes so much, and it was with a bit of wistfulness that I recognized I only shopped for computer bits once every few years, whereas for her cruising the used-clothing stores was a weekly fix. Comfort shopping is silly, but it's also human, so when you do end up spending a whack of money, it's nice to jump in and get right into it.

    There are other advantages when you buy from a local, private vendor. If you change your mind about a part, or if a stick of memory is faulty or whatever, you can always go back and hash it out with the owner. Either he'll tell you what you did wrong, or replace the part, and he'll nearly always remember you. A human connection is great; you don't have to fill out impersonal forms and take a number or stay on hold or any of that lousy nonsense. You've got a guy right there who wants to help you, partly because he doesn't want to have to give your money back and partly because he's also a geek who instinctively wants stuff to work right. And sometimes you'll meet a really cool person where it's fun just to chat and trade opinions and such; more than once I've gone into a shop with a well-considered shopping list only to have the guy behind the counter say, "Oh, we don't have that mother board, but check it out! We do have this one; it works great and it costs less than the one on your list, plus it has this extra feature which is really cool! The manufacturer just put out the next model, so they're trying to sell off their previous one, which is why it's such a great deal." I've picked up some awesome hardware that way. So I'd say it's well worth the extra expense (if it even adds up to that much when you take shipping into account, and any unexpected in-house deals or whatever), to buy from small vendors.

    I will say, however, that buying on-line does generate a sort of Christmas day feeling, where you get to wait in eager anticipation for stuff to arrive, plus you get to build exactly the system you want because you can be really specific about the parts. But I prefer the more adventurous side of going out to find parts yourself. I think it might satisfy some kind of latent hunter/gatherer gene inside us all.

    By far, however, the absolute worst way to spend money on computer parts is to go to a big, corporate, well-lit box store where the guys have little name tags and same-color shirts. Ugh! --I mean, that's fine for laptops and big screens and such, but for hard drives and mother boards and video cards and bags of little screws? What a waste of an experience! I'd rather use an abacus than build a computer from parts obtained in a damned box store. Not to mention that it's nearly always a LOT more expensive that way. Nobody can beat them on price for big items which they order by the shipping palate, but for smaller parts. . , there's simply too many to choose from, so they stream-line their stock and charge you up the wazoo for them. And anyway box stores, you know, have no soul.

    Anyway, I hope everything works out for. Enjoy!

    -FL

  10. Re:Local Store? by tweak13 · · Score: 5, Informative

    Here's how it works. In the US there is no federal sales tax. Sales tax is set and collected by the individual states themselves, and possibly some additional local tax on top of that. That results in a problem when you order online across state lines. Do you pay tax in the state the warehouse is in, in the state the customer is in, maybe both? The answer is, if the company you're ordering from is in your home state, they can collect tax. If the company you're ordering from is out of state, they don't charge tax, and you are supposed to declare that purchase on your tax return and pay a "use tax."

    Of course nobody actually does that and most states don't get any of that use tax because people are effectively cheating on their taxes. Some states are getting more riled up about collecting tax than others, but most just don't care. Personally I think the government gets more than enough of my money anyway.

  11. Re:Multiwave by VGPowerlord · · Score: 5, Funny

    No, MIR refers to parts that have been certified by the Russian space program for use in space station installations.

    --
    GLaDOS for President 2016! "Well here we are again. It's always such a pleasure." -- GLaDOS, 2011
  12. Re:Local Store? by friedman101 · · Score: 5, Insightful

    Personally I'm a socialist and support our high taxes in Sweden, but I make sure to never miss out an opportunity to withhold as much taxes I can get away with.. Has more to do with personal greed than with any political ideology

    I think this is a pretty good summary of why absolute socialism (not what you have in sweden) doesn't work

  13. Re:Local Store? by meringuoid · · Score: 5, Insightful
    Personally I'm a socialist and support our high taxes in Sweden, but I make sure to never miss out an opportunity to withhold as much taxes I can get away with.. Has more to do with personal greed than with any political ideology. :)

    And here we have the triumph of the capitalists in microcosm. If even those who call themselves Socialists will lie and cheat to avoid contributing to the common good, what hope then for Socialism?

    Regarding the definition of 'overseas' for import purposes, by the way: the EU is a single market. Tax is not payable on anything you buy from another EU state, provided it is for your own use rather than for commercial resale. For some reason the British customs think there is still something called a 'personal allowance' which limits how much you can import, but this is not in fact the case; good luck convincing the bloke in Dover that your Transit van full of fags from Calais is entirely for your own use, though.

    --
    Real Daleks don't climb stairs - they level the building.
  14. To Clarify by Talthybius · · Score: 5, Funny

    Just a clarification to all my American friends out there: In English English, fag means cigarette. The previous poster is probably not involved in human trafficking.