Slashdot Mirror


In UK, 12M Taxpayers Lost With USB Stick

An anonymous reader tips a piece from the UK's Daily Mail that recounts another sad tale of the careless loss of massive amounts of private user data. "Ministers have been forced to order an emergency shutdown of a key Government computer system to protect millions of people's private details. The action was taken after a memory stick was found in a pub car park containing confidential passcodes to the online Government Gateway system, which covers everything from tax returns to parking tickets. An urgent investigation is now under way into how the stick, belonging to the company which runs the flagship system, came to be lost."

45 of 258 comments (clear)

  1. How it came to be lost? by Guido+del+Confuso · · Score: 5, Insightful

    I've got a better question. I'd like to know how this memory stick came to be in the first place!

    Putting aside the question of whether such a database of private information has any reason to exist, what possible excuse is there for putting the information to access that database on a portable USB device? It was not a question of if such a device would be lost, but when.

    Good security policy demands redundancy for just this reason. A verification system should require--at the very least--a combination of something you know (your personal pin), and something you have (for example, a SecurID or in this case, a USB key with the passcodes on it). That way, if the physical token is lost, security isn't immediately compromised.

    This kind of careless attitude towards security wouldn't fly in the corporate world. It's only because it's the government doing it that security is so lax. After all, nobody's job is on the line over this. It's next to impossible to fire a government employee in most countries, epic incompetence--or even outright misconduct--notwithstanding. So expect to see more of this, because there's no incentive to change.

    1. Re:How it came to be lost? by MrMr · · Score: 5, Insightful

      Sorry to disappoint you, but the careless attitude appears to be entirely that of the 'corporate world'. Oversight of the subjects has long been a privatised matter in the UK.

    2. Re:How it came to be lost? by saintm · · Score: 5, Informative

      > This kind of careless attitude towards security wouldn't fly in the corporate world. It's only because it's the government doing it that security is so lax.

      It was a private company, Atos Origin, which lost the data.

    3. Re:How it came to be lost? by dnwq · · Score: 3, Funny
      From TFA:

      An expert who examined it for The Mail on Sunday said it contained confidential passwords, security software and the technical blueprint to the system known as the 'source code'. The memory stick is now in the hands of the police.

      I love the little quote marks around "source code". Oh my god, it's the Source Code! Anyway... from that, I daresay that the USB stick wasn't meant to provide access to the database. Probably more as a copy of the gateway system software.

      This kind of careless attitude towards security wouldn't fly in the corporate world. It's only because it's the government doing it that security is so lax.

      More from TFA:

      The memory stick was lost by Daniel Harrington, 29, an IT analyst at computer management firm Atos Origin.

      The multinational company, which boasts an annual turnover of £4billion, won the five-year £46.7million contract to manage the Government Gateway in 2006.

      Hmmm.

    4. Re:How it came to be lost? by Anonymous Coward · · Score: 3, Funny

      Translation: MS Word file was password protected.

    5. Re:How it came to be lost? by Anonymous Coward · · Score: 3, Funny

      In UK, 12M Taxpayers Lost With USB Stick

      Presumably the rest of the population are lost without one.

    6. Re:How it came to be lost? by electrictroy · · Score: 4, Informative

      Well I'm working for a corporation, and they forbid the use of USB gadgets for this precise reason - they don't want people copying & later losing the USB drives as they carry work to their homes. It's simply not worth the risk.

      --
      The government is not your daddy. Its purpose is not to raid middle-class neighbors' wallets and give it to you.
    7. Re:How it came to be lost? by AlecC · · Score: 3, Informative

      I recently attended a lecture by Ben Goldacre, author of the Bad Science column in the Guardian and book of the same name. He regularly debunks newspaper "experts", usually in the medical/health care/nutrition area. He gave numerous examples where the newspaper's so-called experts were, as I would see it, nothing of the sort. Without commenting on the particular case, most newspaper editors are scientific illiterates who will grace with "expert" anybody who knows anything at all about the subject.

      --
      Consciousness is an illusion caused by an excess of self consciousness.
    8. Re:How it came to be lost? by KGIII · · Score: 4, Insightful

      This is the one of the few types of story on /. where people aren't clamoring to say that information needs to be free or that it wants to be. Alas, I must agree with you. That would have been much funnier.

      --
      "So long and thanks for all the fish."
    9. Re:How it came to be lost? by Dan541 · · Score: 4, Insightful

      The Industry standard is unencypted.

      --
      An SQL query goes to a bar, walks up to a table and asks, "Mind if I join you?"
    10. Re:How it came to be lost? by jeroen94704 · · Score: 5, Informative

      I used to work for Atos Origin (Although this was in the Netherlands, not the UK). In my experience, their insight into how security works is absolutely abysmal. When I worked there, it was no problem to reset someone else's password without their knowledge with a simple call to the help-desk.

      At a later stage, they introduced a new 'lost-password' procedure for the intranet site which was positively retarded. In essence, when creating an account, you were required to enter three passwords. One of these was the actual password used to enter the site. When you had forgotten your password, you were then required to enter the other two passwords in order to reset the first one.

      This was obviously intended as an implementation of the well-known "question-only-you-know-the-answer-to" challenge-response idea. The way it was done though (you had to enter both the 'answer' AND the 'question', and both were displayed as asterisks) rendered the whole system completely useless.

      When I pointed this out to the helpdesk, they assured me the whole procedure was approved by very knowledgeable people, and very secure. Besides, there was absolutely no way for them to submit any problem reports to the developers responsible.

      --
      He who laughs last, thinks slowest.
    11. Re:How it came to be lost? by hedwards · · Score: 5, Funny

      Of course that's very secure. It means that anybody who loses their password is completely unable to log in ever again. That's possibly the most secure way of handling things.

      My only complaint is that they allow users to log in in the first place. Perhaps they could try encasing all the input devices and CPUs in some sort of rigid plastic case. Or better yet fill the power connections with some sort of epoxy.

    12. Re:How it came to be lost? by sgbett · · Score: 3, Insightful

      It's insecure because the default user response to this kind of 'security' is to affix said passwords to screen using a post-it note.

      Admittedly, that isn't the system itself being insecure per se...

      --
      Invaders must die
    13. Re:How it came to be lost? by sgbett · · Score: 4, Interesting

      Soory for the double post, but I have just noticed that the story is talking about the "Government Gateway" which I have the unfortunate mispleasure of having to use.

      The huge irony is that I am having a dig at 'users' circumventing security, whilst at the same time having to record my username and password (albeit not using a post -it) for this particular system, because the government gateway sees fit to not let you choose either, and instead issues you with:

      username: AX58HJP7PR
      password: Y734BTRT9J

      (sorry if that is anyone's btw!)

      Making it almost impossible to remember.

      The password 'reminder' process then relies on you answering a bunch of questions about your company to get one half of the new password, the other half is sent to your registered e-mail.

      Convoluted? They wrote the book.

      In any case- the worst someone could do when they log in is pay your tax for you!

      --
      Invaders must die
    14. Re:How it came to be lost? by Anonymous Coward · · Score: 3, Interesting

      Only they won't be...
      If they do fire this one company, then they will simply give the contract to one of the handful of companies that handles all the government contracts...
      They are really all as bad as each other, overly large companies with too many layers of management, meaning that there's always someone else who can be blamed, giving people very little power and very little incentive to do very much.
      Because of the way these companies are managed, the competent staff leave quite quickly leaving large numbers of very poor staff who realise they won't get the blame for anything anyway.
      The upper management doesn't care either, they expect to be fired for incompetence from a contract or two, all that happens is that it rolls over to the next company and the same happens until eventually it comes back.
      These companies assign the lowest priority and the least competent staff to the government jobs for this reason...

      The entire system for procuring external contractors to manage government systems needs to be overhauled, right now it's run by a small number of incumbents who do a terrible job while charging ridiculous amounts for the poor service. If you split the large projects up into smaller chunks, and ensure that they use open standards so they can interoperate, and then hire smaller consultancies who will have competent people managing their own smaller areas. When you have someone, especially someone without a technical background, overseeing a large project, small things like encrypting (or preventing the use of) removable media often get overlooked. You need someone who understands the whole system overseeing it, and defined perimeters between each segment of the overall system... This is how the Internet works, people run their own networks and understand/control what passes their borders.

    15. Re:How it came to be lost? by my+$anity++0 · · Score: 3, Interesting
      Although not perfect, there's a program around, PWGEN, which tries to do that.

      Here are some examples:

      poogh4ei zeefail8 aeg9pie7

      http://sourceforge.net/projects/pwgen/

  2. Forget how it was lost. by N1AK · · Score: 4, Insightful

    "An urgent investigation is now under way into how the stick, belonging to the company which runs the flagship system, came to be lost." I dont particularily care how it was lost, people will always manage to lose things and expecting otherwise is very niave. What I really want to know is how the hell that much sensitive data was doing on a USB stick in the first place.

    1. Re:Forget how it was lost. by niks42 · · Score: 3, Funny

      That's their off-site backup!

  3. Bet by Sasayaki · · Score: 5, Insightful

    I will bet $100 AUD (Or about 50 UK pounds) that there will be absolutely no jailtime served by anyone involved in the loss of this data, with the possible exception of the poor soul who found it.

    Not the first time it's happened by far, and it certainly won't be the last... would you trust a surveillance society that can't even keep track of its own inventory?

    --
    Check out my sci-fi book "Lacuna" at http://goo.gl/MVxX8
    1. Re:Bet by jimicus · · Score: 4, Insightful

      I will bet $100 AUD (Or about 50 UK pounds) that there will be absolutely no jailtime served by anyone involved in the loss of this data, with the possible exception of the poor soul who found it.

      After the number of high-profile security breaches, the number of well-meaning people who have been treated as suspects by the police and the willingness of the media to pay for such stories, it seems that the only sensible thing to do is very quietly hand it over to a journalist.

    2. Re:Bet by robably · · Score: 4, Insightful

      would you trust a surveillance society that can't even keep track of its own inventory?

      There isn't supposed to be any trust in a surveillance society - that's the whole reason for the surveillance.

    3. Re:Bet by houghi · · Score: 4, Interesting

      The police will ask for your details and then grill you as to how you stole it and then will take your fingerprints and DNA whether they will prosecute or not and put all this in a database which then then promptly loose again.
      You will be shamed and nothing will change.

      Giving i to a newspaper will shame the people who made the loss of data possible and then you can hope that some encryption will happen.

      There is a huge gap between how things are and how they should be.

      --
      Don't fight for your country, if your country does not fight for you.
  4. Do we even need another one of these stories? by bugbeak · · Score: 3, Funny

    I'm sure regular Slashdot readers have seen something involving misplaced private information and the UK government more than enough times...this is almost as bad as a dupe.

  5. 12M Taxpayers Lost? by Loibisch · · Score: 4, Funny

    Damn...that's quite a lot of people to go missing.

    1. Re:12M Taxpayers Lost? by msormune · · Score: 3, Funny

      Yeah... And think how long will it take to create them new identities, as their old ones may have been stolen... Poor people, it must feel awfully empty inside when your identity is stolen. It takes a life time to build up, after all.

  6. The unknown by TheP4st · · Score: 4, Insightful

    This USB stick with sensitive/valuable data got returned and appropriate actions could be taken to minimize damage. But the number of incidents like this we've seen lately raise the question how many other lost USB sticks and other storage media with passwords, personal data etc that are floating around unknown to the people whose integrity and personal finances quite possibly are at stake.

    --
    "I have downloaded hundreds and hundreds of records, why would I care if somebody downloads ours?" Robin Pecknold
  7. UK Government loses all data on everyone by David+Gerard · · Score: 5, Funny

    Annual reports from Whitehall departments show that the government has lost all data it ever held on anyone.

    Losses have occurred through couriered unencrypted disks, misplaced memory sticks, lost laptops, briefcases left on trains and files falling down the side of the tea machine. "The real scandal is that a train was running for them to lose a case on," said a source whose name has been lost.

    Treasury minister Jane Kennedy said the HM Revenue and Customs breaches did not necessarily result in data losses, or at least any that they have records of. HMRC said it takes data losses and security breaches "very seriously" and thoroughly investigates any breach that it does not lose track of.

    Information Commissioner Richard Thomas has served enforcement notices on various departments for their data losses, but the departments in question could not find their office addresses to accept the notices. They noted, however, that Mr Thomas' call was very important to them, and that he had been placed in a queue.

    Home Secretary Jacqui Smith reassured citizens that plans for an all-encompassing ID card linked to biometric passports and a universal medical record with the NHS would not change because of these losses. "We won't even be thinking about them."

    --
    http://rocknerd.co.uk
  8. That would be something! by Anonymous Coward · · Score: 5, Interesting

    If they could lose taxpayers just like that, these idiots would be a lot more careful, wouldn't they? Perhaps that's the way to solve this problem: If you lose my data, then I don't pay taxes for a year.

  9. But how .. by Idimmu+Xul · · Score: 4, Interesting

    Why is it that whenever something like this gets *found*, the person doing the finding always understands what's on it? If any of my typical pub going friends and relatives found this the chances of them realising what is on it is pretty slim, and it would most likely get formated.

    How many other memory sticks get lost and found by people that don't realise what is on them, or why is it that every memory stick found is always found by an IT literate with the know how to work out what they contain and the immediate urge to sell their story to a tabloid ...

    --
    The problem with slashdot is that most of its users were bullied and stuffed into lockers as kids!
    1. Re:But how .. by The+New+Andy · · Score: 3, Informative

      Or possibly just that the story about a guy who found a usb stick and deleted everything on it didn't make it to the news.

  10. Same old same old... by WillKemp · · Score: 3, Informative

    Britain's a joke. I've been living there for most of the last year and barely a week seems to have gone by without a 12-14 year old kid getting stabbed or a large batch of confidential personal data going missing from some government department or other.

    It's unbelievable. When are they going to get their shit together???

    (Before anyone gets too narky, i'm British - i just haven't lived there for nearly 25 years).

    1. Re:Same old same old... by duguk · · Score: 4, Funny

      Well, this is why the British government wanted to increase the terrorist detention limit to 42 days; to make sure they had enough time to gather all the information about a suspect.

      They just didn't explain that most of those 42 days would be working out what bloody train they'd left their details on.

      See, this is why I don't do my taxes.*
      * yes, of course I do, I just do them on paper. it's actually a shorter form iirc.

    2. Re:Same old same old... by Anonymous Coward · · Score: 3, Informative

      You raise two quite unrelated issues.

      I was in the USA for 2 years and barely 10 minutes goes by without someone being murdered with a gun over there. The odd knifing in the UK is basically nothing compared to this. More interesting is the media frenzy - in the UK it's actually news when a murder happens. In the US it's only news if the victim is white.

      As for data losses, I don't know, it's like a piss take of epic proportions.

    3. Re:Same old same old... by prefect42 · · Score: 3, Insightful

      To an extent it's just because that's what sells papers. There are always kids being stabbed and planes crashing and data being lost. It's just if kids being stabbed becomes a hot topic, you print more stories on stabbed kids.

      I really don't think much has changed, but the Mail is keen to point out that the world is ending, and it's probably Johnny Foreigner's fault.

      --

      jh

    4. Re:Same old same old... by Candid88 · · Score: 3, Insightful

      That's what reading a "newspaper" like the Daily Mail will do to you. If you read tomorrow's copy you'll find out it's all 100% due to immigrants, the EU and Gordon Brown (who "according to a source", was seen carrying out the stabbings himself).

      In reality though, looking at the police stats, there's actually only been a single 14 year-old (and no one younger) who's been murdered this year in the UK. There was a clump of teen stabbings in London at the start of the year but this has reversed to actually being slightly below average over the year.

      The murder rate in the UK currently stands at 1.4 per 100,000 which is only about 1/4 the US murder rate of 5.5 per 100,000 (which itself is extremely low by historical standards).

      So clearly the actual statistics and reality aren't coming out in the media. My problem with this is that it's pretty hard for a rational and correct solution to be engineered when everyone's being told irrational scare stories everyday by newspapers with a clear finnancially vested interest in exaggerating facts.

  11. it's the daily mail - probably rubbish by petes_PoV · · Score: 4, Informative

    Check out the daily mail's front (web) page. If you can get past the bile, hate, bias, bitterness and sensationalism, ask youself: does this publication actually have any credibility?

    --
    politicians are like babies' nappies: they should both be changed regularly and for the same reasons
    1. Re:it's the daily mail - probably rubbish by Weedlekin · · Score: 5, Funny

      "If you can get past the bile, hate, bias, bitterness and sensationalism, ask youself: does this publication actually have any credibility?"

      Once you get past all that, there's no content left in the Daily Mail, so its credibility or otherwise is moot.

      --
      I'm not going to change your sheets again, Mr. Hastings.
  12. Why the need for a USB stick at all? by Phurge · · Score: 4, Interesting

    In these days of the intertubes, why do government departments even need such a massive amount of data on a physical medium? Why not transfer data from one location to the next by a dedicated enrcypted net connection?

    --
    I'll see your hokum and raise you a boondoggle.
  13. Surveillance Society by MrKaos · · Score: 4, Insightful

    For a government that collects so much surveillance on their citizens you would expect an outcry for some accountability when private data is lost.

    --
    My ism, it's full of beliefs.
    1. Re:Surveillance Society by Sasayaki · · Score: 4, Insightful

      Silly citizen. The rules apply to you, not us.

      --
      Check out my sci-fi book "Lacuna" at http://goo.gl/MVxX8
  14. Suggestion for the new Beta Index page by Anonymous Coward · · Score: 5, Informative

    We need a -dailymail option, currently I am having to use -notthebest, which isn't quite right. It does not adequately cover the feeling of anger and disappointment, nor the small amount of bile that leaps from my stomach to my mouth, at the sight of a Daily Mail article on the Slashdot homepage.

    I know it's bad to regard an article as an utter fabrication, just because of where it originated. But in this case we must make an exception, because every other article the Daily Mail has ever printed has been a half-truth or outright lie.

    FFS, this is the 'newspaper' that bitched about the number of Jews immigrating to Britain in the late 30's. They're not called the Daily Hate for no reason.

    This sums up the Daily Mail, from the perspective of your average-Brit-with-a-clue. Seriously, please do not consider the Daily Mail as a reliable source, of anything. Ever.

  15. Privacy losses by Wowsers · · Score: 4, Informative
    Why were unencrypted passwords allowed to be copied? Why are there no criminal convictions for these lapses in these companies and of government ministers responsible for these companies? More worrying is comments like this from the UK's supreme leader on 02 Nov 08:

    Gordon Brown has made a frank admission that government cannot promise the safety of personal data entrusted by the public. The Prime Minister was speaking hours after it emerged that a memory stick containing the passwords to a government website used submit online tax returns had been lost.

    Even more worrying considering government rhetoric on the £20bn ID cards they want:

    From 2010, the government will target young people to get an identity card on a voluntary basis "to assist them in proving their identity as they start their independent life in society", with full roll-out to all British citizens starting from 2011. "The government are kidding themselves if they think ID cards for foreign nationals will protect against illegal immigration or terrorism - since they don't apply to those coming here for less than three months. "ID cards are an expensive white elephant that risk making us less - not more - safe. It is high time the government scrapped this ill-fated project." The Liberal Democrats said the cards' "fancy design" did not detract from the fact that they remained an intrusion into people's liberty. Chris Huhne, the party's home affairs spokesman, said: "It does not matter how fancy the design of ID cards is, they remain a grotesque intrusion on the liberty of the British people. "The government is using vulnerable members of our society, like foreign nationals who do not have the vote, as guinea pigs for a deeply unpopular and unworkable policy. When voting adults are forced to carry ID cards, this scheme will prove to be a laminated poll tax."

    And from the government mouthpiece the BBC:

    SNP Home Affairs spokesman Pete Wishart MP said his party had opposed ID cards from the outset but the government's "abysmal record on data protection" was reason enough to cancel them. He said the government looked "absurd" for pushing ahead with such a costly project. "These cards will not make our communities more secure, they will not reduce the terrorist threat and they will not make public services more efficient," said Mr Wishart. Phil Booth, head of the national No2ID campaign group, attacked the roll-out of the cards as a "softening-up exercise". "The Home Office is trying to salami slice the population to get this scheme going in any way they can," Mr Booth told the BBC. "Once they get some people to take the card it becomes a self-fulfilling prophecy. "The volume of foreign nationals involved is minuscule so it won't do anything to tackle illegal immigration."

    --
    Take Nobody's Word For It.
  16. It was a French company, not UK Govt. by Kupfernigk · · Score: 3, Informative
    Sorry to disappoint UK bashers, but it was a French/Belgian company, and not the British Government, that lost the data. The scandal, of course, is that so much of our IT and utilities have been hived off to non-UK companies, but for that we have to blame the City, not the Government. The people who are saying "corporates wouldn't allow it" - this mess of data loss is almost entirely caused by American, French, and German/Japanese corporates. I would love to blame Civil Servants, but I can't.

    I'm afraid the solution is roughly as follows, in a simple step by step guide

    • 1. Bear down on French IT company from windward.
    • 2. Lie down between guns for protection.
    • 3. Let them fire first broadside, most of which will miss
    • 4. Taking your time, deliver devastating broadsides at close range.
    • 5. Repeat until final victory.

    Worked for Nelson, anyway.

    --
    From scarped cliff or quarried stone she cries "A thousand types are gone, I care for nothing, no not one."
  17. Why was the stick needed? by Jeppe+Salvesen · · Score: 4, Insightful

    I have witnessed how strict, inflexible security rules force people to break the security in order to get their job done.

    --

    Stop the brainwash

  18. It would be nice if the summary was accurate! by Anonymous+Brave+Guy · · Score: 3, Informative

    This sounds like typical hyperbole in a Slashdot summary based on a typical Daily Mail scare article. Try reading a more balanced report from the Beeb.

    If you follow that link, you will find that the data was all encrypted, and the memory stick should never have been removed from the contractor's premises. According to the official statements, security was never compromised (though access to the government service's web interface was temporarily suspended). And it's not some nasty central database to spy on everyone, it's a useful system that allows you to do things like filing your tax return on-line rather than messing around with lots of paperwork — one of the few IT projects our government actually seems to have got right!

    This was just one guy working for a contractor who screwed up by not following protocol, and assuming the data really was properly encrypted, the security procedures have done their job to mitigate the damage. There is nothing to see here. Please move along, and spend your time worrying about the numerous cases where data really has been compromised and the numerous databases that really don't need to exist.

    --
    If you disagree, post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like.