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Recourse For Poor Customer Service?
eleventypie writes "I am in the Army and currently stationed in Afghanistan. Recently I found myself without a laptop so I decided to build a studio 17 from Dell. I designed/customized my laptop on 2008-09-17 and placed my order, which totaled approximately $1,700. The laptop was built and apparently shipped on 2008-09-28. Given my APO address, I know mail can sometimes take a little while to get here, though 7-10 days is normal. Dell said to give my laptop 6-8 business days and occasionally, it might take as much as 4-6 weeks. So on 2008-11-12 I sent another email to Dell informing them I still had not received my laptop. One person said to give it more time, while another person responded to my message telling me to send my address again and they would send me a replacement. So I sent my address immediately and never got a response. It is now the 30th of November and I still have no laptop and Dell seems to have quit responding to my emails. This is very frustrating being out $1,700 and not having a laptop to talk to my friends and family and do school work. Phone calls aren't easy so calling them is pretty much out of the question. Any advice on what I can or should do at this point to get the computer I ordered or get my money back?"
Choosing Dell was probably the only thing you should have done differently. I haven't heard much praise about them.
I can't believe assholes like you still exist.
maybe it's god's(buddha's) way punishing you for being involved in the illegal invasion and occupation of a sovereign foreign nation
lots of the afgan people don't have adequate food, shelter, and clothing, much less $1700 laptops, thanks to about 20+ years of unending war, currently compliments of the americans, before that the russians and twice before that thank to the british, gee i wonder why they are not to fond of white christians
maybe if you make a $1700 donation to an afgan orphanage you will get your laptop
well, its nice to see the america is allways wrong all the time crowd is still active. dont worry,the riots in all magor us cities next summer after obama has'nt come through with his free house,car and living money promise does'nt happen.(i know he did'ny say that but inner city minorities believe it and are most expectent.they dont read or watch anything remotely considered news.but,its the word on the street.) and all this time the evil,ie..,working companies are to blame. still working and paying bills and not whining for attention regards, mike