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Recourse For Poor Customer Service?
eleventypie writes "I am in the Army and currently stationed in Afghanistan. Recently I found myself without a laptop so I decided to build a studio 17 from Dell. I designed/customized my laptop on 2008-09-17 and placed my order, which totaled approximately $1,700. The laptop was built and apparently shipped on 2008-09-28. Given my APO address, I know mail can sometimes take a little while to get here, though 7-10 days is normal. Dell said to give my laptop 6-8 business days and occasionally, it might take as much as 4-6 weeks. So on 2008-11-12 I sent another email to Dell informing them I still had not received my laptop. One person said to give it more time, while another person responded to my message telling me to send my address again and they would send me a replacement. So I sent my address immediately and never got a response. It is now the 30th of November and I still have no laptop and Dell seems to have quit responding to my emails. This is very frustrating being out $1,700 and not having a laptop to talk to my friends and family and do school work. Phone calls aren't easy so calling them is pretty much out of the question. Any advice on what I can or should do at this point to get the computer I ordered or get my money back?"
Full of that fresh, shiny VISTA goodness.. you'll be deliriously happy!
Be patient, my lad - The WOW starts... soon!
you had me at #!
1. You got a Dell
2. You used APO with Dell
3. You apparently used a non-tracking service
What to do: Reverse charges. Contact Apple (they use non-descript boxes and UPS or FedEx without charging extra). Their laptops are sturdier for that price as well.
Custom electronics and digital signage for your business: www.evcircuits.com
Contact Clark Howard at clarkhoward.com and I am sure they will get you results. Wouldn't surprise me if Dell didn't push you a laptop and a thank you gift on the next transport after a phone call from them.
if we were meant to network, God would have made all of us BORG!
Choosing Dell was probably the only thing you should have done differently. I haven't heard much praise about them.
Yeah, he'd have been better of buying a used Thinkpad off of EBay. I did, actually, and I've been real happy with it (pre-Lenovo model.)
The higher the technology, the sharper that two-edged sword.