Symantec Support Gone Rogue?

DigitalDame2 writes "PCMag Security Analyst Neil Rubenking has always praised Symantec's tech support. Lately, though, a number of readers have reported problems with chat support, so he investigated. Rubenking was trying to install Norton 360 version 3.0 on a malware-infested system when the computer crashed with a blue screen error. He connected with Symantec tech support and was told that they could fix the problem, but for a fee of $100! (Here is the transcript and screen-captures of the chat.) Even more, Symantec support suggested that he use a malware-removal tool that wasn't even made by Symantec."

Comments

Re:Symantec has never been useful after-the-fact

[Slumdog]

I was going to say, is he complaining that tech support used a product that works but was not their own? They knew their product wouldn't work, so they went with something that did?

Even 5 year olds can answer these questions.