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Symantec Support Gone Rogue?
DigitalDame2 writes "PCMag Security Analyst Neil Rubenking has always praised Symantec's tech support. Lately, though, a number of readers have reported problems with chat support, so he investigated. Rubenking was trying to install Norton 360 version 3.0 on a malware-infested system when the computer crashed with a blue screen error. He connected with Symantec tech support and was told that they could fix the problem, but for a fee of $100! (Here is the transcript and screen-captures of the chat.) Even more, Symantec support suggested that he use a malware-removal tool that wasn't even made by Symantec."
They just went rouge?
The computer was simply too infected to allow the Symantec software to install. This is not an abnormal occurrence. Symantec offered to have an engineer remotely access the system and clean it, which naturally costs money, since you're paying for a person's time to fix your computer, in addition to the license for the software.
That's a load of crap. They advertise that it will fix your computer, not that it might fix it as long as your computer's not really all that broken. Do you also have weird parsings of "all you can eat" and "flat rate"?
Dewey, what part of this looks like authorities should be involved?
I see where you went wrong there.
Don't put advice in your sig.
What do the violet and mauve AV products use to scare people though?
For a site about things like basic rights, Slashdot users sure do like to censor "dissent".
well the mafioso types that run these malware botnets are usually russian, and probably would have no qualms about killing people, so it's quite possible.
Do you know why they call it Norton 360? Because when you see it, you'll turn 360 degrees and walk away.
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Michael Jackson can turn 360 degrees and walk away. Called the Moonwalk.
I don't know about violet, but I think mauve has the most RAM
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Professor Karmadillo Songs of Science
That is the most awesome way to walk away from someone, specially if you also give them the finger. It would make being fired something to look forward to.
If you turn 180 degrees, you will be right where you started too.
Modding me -1 troll doesn't make me wrong.