How Office Depot Pushes Service Plans On Customers

Harry writes "I was amused, appalled, and angry — yes, all three — when I spotted signs above every register at my local Office Depot with handy scripts for clerks to use in 'recommending' that customers buy extra-cost, extremely profitable protection plans. And now Laptop Magazine has posted an eye-opening investigative report that charges local Office Depot stores with instructing staffers to lie and tell people who want to buy laptops without service plans that they're out of stock." Update: 03/13 00:53 GMT by T : An employee with Office Depot, somewhere in the southeastern US, wrote to respond to this story as a employee of the company, but in his off time and not in any official capacity: "I will only say that what is described in your article and the Laptop Mag article is not something that occurs across the entire company as sanctioned or ordered by the Corporate Higher Ups and is certainly nothing I have experienced as a 10-year employee of the company, we want sales. Yes, we want add-ons, but we will take the sales regardless."

Comments

Re:Company or store policy?

[shmlco]

"My store manager was paid 63K..."

Put in the ten or fifteen years and take all the training need to become a store manager, and you might be worth something too.

Re:Scam

[mgblst]

What if it got lost in the mail, as happens every minute all over the country, is it still no muss, no fuss, you fucker? What a stupid comment.