How Office Depot Pushes Service Plans On Customers

Harry writes "I was amused, appalled, and angry — yes, all three — when I spotted signs above every register at my local Office Depot with handy scripts for clerks to use in 'recommending' that customers buy extra-cost, extremely profitable protection plans. And now Laptop Magazine has posted an eye-opening investigative report that charges local Office Depot stores with instructing staffers to lie and tell people who want to buy laptops without service plans that they're out of stock." Update: 03/13 00:53 GMT by T : An employee with Office Depot, somewhere in the southeastern US, wrote to respond to this story as a employee of the company, but in his off time and not in any official capacity: "I will only say that what is described in your article and the Laptop Mag article is not something that occurs across the entire company as sanctioned or ordered by the Corporate Higher Ups and is certainly nothing I have experienced as a 10-year employee of the company, we want sales. Yes, we want add-ons, but we will take the sales regardless."

Comments

Appaling?

[oodaloop]

That's a good word. I'd save it for racism or the holocaust, but hey!

Re:Company or store policy?

[garett_spencley]

Yeah. Poor woman who can't think for herself. It's such a shame that people in general are such sheep. If only they'd realize that they're being brainwashed and have puppet strings. Free will is an illusion and we're all slaves to business who are somehow not really people or consumers like the masses. Thank heavens the customers after her got you or they'd have all been forced against their will to pay for something that they didn't want.

Could you be any more insulting to your species ?

Re:The More You Read the Uglier It Gets

[PopeRatzo]

This is what's called "the Free Market at work".

Capitalism is Murder.