Apple and AT&T Sued, Again, Over 3G
Macworld is reporting that Apple and AT&T are being sued, again, for the lack of delivery on their 3G network. This follows a long line of other lawsuits in San Jose, San Diego, Alabama, Florida, Texas, and New York "The lawsuit charges the companies with Negligence, Breach of Express Warranty, Breach of Implied Warranty of Merchantability, Unjust Enrichment, Negligent Misrepresentation, Violation of the New Jersey Consumer Fraud Act and Other Similar State Statutes, and Breach of Contract. Dickerson is seeking to force Apple and AT&T to correct its labeling and advertising, as well as to recover compensatory, statutory and punitive damages."
The problem with AT&T's 3G is that the connection from your phone to their tower is fast but their tower's connection to the internet is 14k baud dial-up or something. Some towers don't even have internet connectivity, I was on a mountain with 5 bars of 3G, parked, and had no internet connectivity whatsoever. I drove down a small town nearby and it worked fine, except of course for that slow page loading issue.
If you don't like the service, don't use it. It's that simple. Nobody's forcing you to choose Apple/AT&T.
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Sounds from the comments on that article that the iPhone's CPU just isn't fast enough to take advantage of 3G data rates even with a 3G radio present.
Based on those that commented on the linked article that their laptop data card was fast and my own experience with an AT&T Tilt in 3G coverage areas, it's *not* the network. The only time I have 3G speed problems is when I'm in a fringe area with only one bar of signal strength.
retrorocket.o not found, launch anyway?
Good...it's high time somebody smack them around in court for their bullshit data service. Although the connection to the tower is fine, it's slow as balls from the tower out. I mean christ, I experience lag when typing via an ssh session, something I haven't experienced since the dark ages of dialup.
These guys are just sue-happy. They see a profitable buisiness (Apple) and want a piece of their pie. Every company that ever existed on the face of the earth has said theirs is the "best". Maybe 3G isn't that fast. Maybe they did hype it a bit, but sue them over it? Jeeze, if every consumer that was dissatisfied with their purchase were to sue, we'd all be in court for a lifetime. Get over it.
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Gooood. If you can do without the iphone, go Verizon for 3G and don't look back.
"To err is human, to mod Funny divine."
You people on the coasts are so spoiled. Up here in ND, I'd settle for a choice of cell phone companies that provide coverage in most of the state. IPhones are an unkown commodity up here.
Time to break out the Bag Phone or a Brick.
> > >We don't need no steeekin'.....oh wait, my wife says we do.
"Your chariot may be made of gold my friend, but your horse has a lame leg. My wooden cart and donkey aren't much to look at, but I get where I need to go every time", said the old man.
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Trolls in collusion with someone who comments well enough to get mod points, it seems.
My blog. Good stuff (when I remember to update it). Read it.
Sounds like the plaintiff needs a free iPhone and one of these:
http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=306881030&mt=8
3G coverage is spotty at best, and as others have mentioned, sometimes full 3G bars doesn't even provide data.
Problem has gotten so bad that I have turned off 3G altogether when I'm at home as call reliability is improved and I can just use my Wi-Fi connection for data. I could have just kept my 1st gen iPhone and lived without GPS.
Sounds from the comments on that article that the iPhone's CPU just isn't fast enough to take advantage of 3G data rates even with a 3G radio present.
Ridiculous. The iPhone 3G is just a newer implementation of some very old tech. None of the original 3G phones had anything close to its CPU power.
Here's hoping the iPhone never shows up on Sprint's network. I have a crappy Q9c but the data speed is awesome, and my entire package (1400 min plus unlimited data (with tethering), text, etc.) is only $49/mo. I use it via BT tether on my laptop or my Nokia N810 all the time with spectacular speed. So, yeah, I guess I'm plugging Sprint.
The problem is network dimensioning and issues of the backhaul connection between the NodeB and the RNC. There are multiple configuration of the NodeB which provides for different Data Rates. There is 384 kbs, 1.8 mbps, 3.6 mbps and 7.2 mbps. AT&T was not interested in 7.2 Mbps until late 2007. In order to support these data rates, there must be a significant connection to the backhaul based for the most part on a number of T1 Lines. AT&T is attempting to dimension their networks based on current data usage so they will always be behind. This is due to cost and many other reasons. There is no reason to equip Nut New Mexico with a 7.2 Mb capable cells. Even on the device side, It is cheaper toi buy a device based on HSDPA only rather than HSUPA/HSDPA.
Can we sue Apple for making commercials where the iPhone somehow loads apps and websites with 10X the speed it really does?
I have to laugh when I watch the commercial, and Safari pops up instantly, then they switch to Maps, contacts, etc and it all just instantly flips right over, no annoying spinner or lag time.
That must be a little embarrassing for Apple, that they can't just use a real iPhone 3G doing what it does, they have to make a fake slideshow for the commercial!
AT&T should be sued, forcing people into a two year contract with a company should be against the law. Especially if that company does not provide the service that was promised for that contract.
Couldn't happen to a more deserving pair for the way they've handled this whole iPhone rollout.
"It's the height of ridiculousness to say for those 9 lines you get hundreds of millions."
I'd mod this FASCINATING +2 if I only had that modding ability.
"It's the height of ridiculousness to say for those 9 lines you get hundreds of millions."
Can't you get an unlocked iPhone to use on other providers like with old Palm Treos and others?
Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
There's a lot of bitching about how much AT&T's network sucks. I'm not an apologist (though I have an iPhone) so let's keep objectivity in mind.
The iPhone has limited ram and a slower CPU. Websites will take a long time to render regardless of connection speed. Therefore, test a file transfer. You should get around 1.5MBps if you're on HSDPA (I think all ATT 3g is HSDPA)
I'm not arguing for a second that someplace like NYC will probably be oversubscribed. I doubt that's the problem in general (nothing like a 14.4kbps dialup for a backhaul... jeez) but it's possible if you're experiencing genuinely slow speeds.
Remember packet-radio tech will always involve latency. Over EDGE it's around 500ms, over a (good) 3g, it's about 150ms. That's something you'd be seeing if you see slow web speeds - many webpages have 50 requests, that latency adds up.
As for this lawsuit, AT&T makes no secret that 3G isn't available everywhere. It is exactly 3 obvious clicks from the homepage. If this guy expected 3g... tough. They're rolling it out pretty quick. If he didn't, or if the service is slow... perhaps he can call and tell them that he didn't contract for this level of service?
Basically, website 'speed' is not all about AT&T's oversubscription/crappyness. It's at least composed of latency, rendering speed, the page itself, and finally the speed of the network (which will fluctuate with users). Do a bulk file transfer and then talk.
And this guy probably needs to chill out. Probably
I have developed a truly marvelous proof of this comment, which this signature is too narrow to contain.
Yup! iPhone on ATT sucked sooo baad I could no longer understand the voice traffic over thier network on the thing. Locked into contract, they had the gall to change my contract date when I opted-out of iPhone service so I'm bound longer than I would have, had I stuck it out with the iPhone contract. In San Diego, I live next to the I-5 corridor so network availability is testable. Never,ever does ATT fail to provide ringtone. QoS degrades during calls and commute time is predictably sketchy. Dropped calls follow a QoS degradation and occur with bars showing on the handset.
Call quality ranges from iffy to " pin drop" clarity. The majority of calls exhibit a kind of compression algorythm artifact that clips dead air, trips leading enunciation of words and drops portions of words. There is a difference between QoS between brands of phones. QoS is relative in this matrix of phone, network, time of day mixture. Best call clarity has twice yielded "pin drop" clarity one long distance and one local call. Both "pin drop" calls occurred well after midnight. So the network is capable of delivering incredible service.
I am a longtime mobile user from 1982-present. I have little issues with data service technically. The iPhone UI is a level above the competition in terms of richness of experience.
I have a Blackberry and consider it to be a more business reliable provider of communications than the iPhone which has nothing to say about ATT and everything about iPhone's version of "push" email service.
Verizon and Sprint use iS-2000 with iS-95 fallback (Nextel - a Sprint brand - still uses iDEN, which may be the source of your confusion). Verizon and Sprint, however, block access at the tower, only allowing phones they have sold to use their services.
AT&T and T-Mobile implement the lock in the phone itself, which isn't all that much less offensive, but can at least be countered by buying your own unlocked GSM/WCDMA phone.
The Economist had an interesting article last year that predicted that the US telecom companies were waiting for bailout money to invest in infrastructure. With this new stimulus package on the horizon, I'm sure some evidence to support their argument (i.e. irate iPhone users) that it's necessary would go a long way. AT&T has every incentive to get taxpayers to foot the bill, and they'd effectively be punished if they spent their own money on it (it's not like they'll get reimbursed).
It's done via SBSettings or BossPrefs -- you must install these via Cydia (via a jailbreak).
Is there a "-1, Reactionary Know-it-all" ?
Suck it Trebek, suck it long, and suck it hard.
I just for the first time used 3G on my iPhone last weekend while my wife and I were on vacation.
By us (Upper Peninsula of Michigan) 3G isn't available and we only get about 90kb/s down on the EDGE network, but we vacationed to Milwaukee/Gurnee/Chicago and the whole time were in a 3G area (the network switched from EDGE to 3G about twenty miles North of Milwaukee, and we stayed on 3G until we headed North for home) our internet access on the iPhone was as fast as our cablemodem connection being shared to the phone via Wifi. According to bandwidth tests we had the most bandwidth on 3G in Gurnee (6,000kb/s down) and the least in Chicago (4,500kb/s down) but I would think that even 4,500kb/s, on a device without a wire running to it, is pretty fast and isn't something to complain about.
I mean sure, Chicago isn't as populated as LA or NY, but I'm sure it's still a pretty saturated with users area and I had lots of bandwidth.
I'm on Rogers in Ontario and their 3G network did slow down a little at first when the 3G iPhone came out here. But now I can get >2 Mbps regularly. Yes we have fewer overall users but iPhone adoption here is pretty big. If AT&T can't support the traffic then I think it's their own fault
At SXSW no one could use their iPhones until AT&T rushed in a fix. Then the Fire Dept couldn't communicate. AT&T says it was unrelated but they sent their software people to the Fire Dept to help solve the problem. I'm so glad AT&T doesn't waste its money on infrastructure. It's better they spend it on marketing and hype and fighting net neutrality.
After 30 years, perhaps you should move from your parents home so you can have better internet connectivity? :)
You have to have high speed at both last miles in order to have a high-speed connection. Even the fastest Internet connection hairyfeet can buy won't help him communicate with his parents any faster.
Man, I'm happy to live in a country that actually has decent infrastructure.
In cities I get around 2MBit/sec from my iPhone in 3G mode and even here, out in the outback, I get a decent 180kBit/sec in EDGE mode.
And soon there are 3 carriers to choose from.
All that in a country with less people than the Chicago metro area and in place 192 in "densest countries in the world" (yup, we have a lot of space).
Wait and see what happens with Android and a torrent client. :)
Love many, trust a few, do harm to none.
I want in on this lawsuit. Normally I'm a strong proponent of "you got yourself in it, get yourself out of it." But the iPhone's exclusivity on AT&T combined with AT&T requiring me to buy a 3G contract is totally anti consumer friendly.
I don't ever use the 3G network even though my phone has the capabilities. I leave it on the EDGE network because the 3G network drops too many calls.
I'd deserve to just be paying for the EDGE speeds instead of 3G speeds and be compensated for all the forced expenses of having to have a 3G premium. There's no way I would have known "going into the contact" that 3G would drop more calls.
1) UMTS (3G successor to GSM) IS in fact a CDMA protocol. Just not the one Verizon and Sprint use (WCDMA vs IS-2000). And SIM-dependent, due to the involvement of the original 3GPP consortium.
2) And this is why we stop buying phones tied to carriers. (Yes, they exist. Look harder.)
3) Legacy support and reliability. UMTS is only really 'mature' in Japan and maybe South Korea, and there's still hundreds of millions of phones which only run GSM and/or IS-95.
well one more nail in the coffin of Apple and their over priced under performing crap tis a name only just like crappy German cars name only tecnical abilities == a big fat 0 zero 0
--You need a whole other phone if you want to use verizon or sprint.--
Complete BS. They want to keep it that way, charging us double for a tenth of the bandwidth you can get over there too.
Do us all a bloody favor and google CDMA and GSM. They are incompatible technologies. GSM use SIM cards while CDMA phones (in North America) are programmed for a network. The technologies are not compatible with each other.
Jesus was a compassionate social conservative who called individuals to sin no more.
I live in an area of Alabama not served by 3G. I must say to all of you: I fucking love my iPhone. Love it.
Growing up, I dreamed of having a Dick Tracy style watch radio and a tricorder. I now have all that plus the entire knowledge of the known universe hanging right on a nerdy looking holster hanging off of my belt.
I want 3G, too, but I remember from whence I came.
AT&T does claim they had to change their voicemail system to accomodate the iPhone and that is probably true, but I think other networks would be willing to change for a piece of the action. The iPhone will become much more successful of the allow it to be used widely instead of locking it down with AT&T.
After buying an iPhone and paying for the data package, there is no money left in my budget for another $60 a month to pay for a dongle that has to compete for data rate at the cell towers. AT&T needs to get it together and decide to give us some real service at a reasonable rate. If they did that, they would become seriously competitive.
http://slashdot.org/comments.pl?sid=1147437&cid=27056793
All this jerk The End of Days does here, is post under multiple accounts (to mod his posts as The End of Days up) and he admitted to it in the url above.
That' I what I was saying. I was agreeing, but the BS comment appeared pointed to the message in front of me. I didn't mean for it to be taken that way. I was just agreeing and pointing that it is BS for the carriers not to agree on a single standard or be forced to by the government. Read the stuff after that. A'int I agreeing? Mistype one ffsdga character to get this. For those with AS, the las bit was supposed to be funny.
And unless We, The People run the lines all she and countless other Americans are going to get from the telecos is the finger. And I don't know about you, but I for one would like to have many choices for broadband instead of bending over and taking it like I have to do now. Most of us just can't give up our homes and livelihoods to escape the screwing.
The "government is bad & inefficient" mantra is nothing more than a means for shoveling money from the public into (a very few) private hands. We should start treating the Internet like other public utilities and interstate infrastructure. Then we might start getting 50 Mbps full duplex connections like the Asians and Europeans.
There's an article that sums up the point that we need to get back to public investment at Salon:
Last I recalled a cell PHONE was meant to call people on. I understand that you have to pay more for data, but honestly you still get data; just not as fast and it seems like a pretty stupid reason to bitch just because it's not as fast as you'd like.