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Lose Your Amazon Account and Your Kindle Dies

Mike writes "If you buy a Kindle and some Kindle ebooks from Amazon, be careful of returning items. Amazon decided that one person had returned too many things, so they suspended his Amazon account, which meant that he could no longer buy any Kindle books, and any Kindle subscriptions he's paid for stop working. After some phone calls, Amazon granted him a one-time exception and reactivated his account again." Take this with as much salt as you'd like.

22 of 419 comments (clear)

  1. Just another reason to not support DRM by TheLinuxSRC · · Score: 5, Insightful

    This is just another reason why DRM is not a benefit to the consumer and why consumers should *not* support DRM.

    1. Re:Just another reason to not support DRM by pleappleappleap · · Score: 5, Insightful

      Indeed. I was planning on buying a Kindle (I read a LOT), but now I'm not going to. This is inexcusable, even if the complainant in the thread is in the wrong.

    2. Re:Just another reason to not support DRM by TheLinuxSRC · · Score: 5, Insightful

      Can you show me somewhere that the guy was being a dick? He returned some items. Apparently there is an unwritten policy at Amazon that if you return X number of high-ticket items (regardless of whether the CS rep says to do so or not) you are banned. No warning, nothing - just banned.

      Regardless there is no reason his Kindle should be effectively bricked. Yes, he can use the content he has already purchased, however he can never (legally) obtain any new content for that Kindle; a "feature" designed into the Kindle by Amazon. This sounds like a fundamental problem with DRM to me. Where do we draw the line? Also, not only can he not purchase new content, he cannot even use the warranty on the Kindle should he need to. All at the whim of Amazon.

      As far as karma goes, mine is excellent and I don't need it. Why don't you quit being an asshat and go read the article?

    3. Re:Just another reason to not support DRM by nine-times · · Score: 4, Insightful

      What are you talking about? The guy bought books for his Kindle. He *bought* them. Say what you will about, "No, this is licensing," but check Amazon's website and there's a button that says, "Buy now with 1-click". *Buy*.

      So he bought these books, and now because Amazon doesn't like his behavior, they're denying him access to books that he bought. Of course this is an example of why DRM is bad. Imagine you went out to Barnes and Noble and bought physical books. Then, later, because you returned too many purchases to Barnes and Noble and they didn't like that, they went into your house and took back the books you previously purchased without giving you a refund. After complaining, they said, "Ok, we'll return these books, but just this once!"

    4. Re:Just another reason to not support DRM by mikec · · Score: 5, Insightful

      Not to defend Amazon, you have misstated the situation. They books he bought are still on his Kindle and still readable. He can't buy any new ones, and his subscriptions are canceled -- meaning he doesn't pay for them, and he doesn't receive them. The stuff he *bought* is all still there.

    5. Re:Just another reason to not support DRM by commodore64_love · · Score: 5, Insightful

      You're right - it's not a DRM problem.

      It's a rental problem wherein our corporate overlords are trying to convince us we are "buying" books when it fact we are only renting them, until the corporation decides to block access to the servers (or the company goes out-of-business). Now there's nothing wrong with renting, but the overlords should be honest about it, and the rental rate should be lower than if I bought the physical book. In most cases, neither is true.

      --
      "I disapprove of what you say, but I will defend to the death your right to say it." - historian Evelyn Beatrice Hall
  2. A right to do what? by brunes69 · · Score: 5, Insightful

    So you are saying if I buy a lawn mower from Home Depot and then I go in the next day and streak the place and get banned, they should also have the right to re-possess the lawn mower I legally purchased?

    How is this any different? He bought a kindle, he bought books for it, then did something totally unrelated Amazon did not like, and they essentially remotely deactivated his device.

    1. Re:A right to do what? by Amazing+Quantum+Man · · Score: 5, Insightful

      No, because the stuff you bought at Costco will still work, even if your membership is canceled.

      --
      Fascism starts when the efficiency of the government becomes more important than the rights of the people.
    2. Re:A right to do what? by MBGMorden · · Score: 5, Insightful

      On the third hand, if your ebooks are already on the Kindle they cannot be removed by Amazon. So they're removing the privilege of buying more from them. Oh no!

      But DRM ensures that just because you have a file doesn't mean that you can use it. Depending on the scheme (I have the Kindle Software for my iPod Touch but haven't used it so I'm not really familiar with it), losing your account can make the file you purchased stop working. DRM applied to subscription music services works that way (ie, if you cancel your service the music that you downloaded might still be on your computer, but it won't play), but in those cases it was understood that it was a SUBSCRIPTION service and losing access was to be expected. In this case it appears that Amazon cut him off from using PURCHASED content. That IS an "oh no" situation.

      --
      "People who think they know everything are very annoying to those of us who do."-Mark Twain
    3. Re:A right to do what? by PopeRatzo · · Score: 4, Insightful

      As for his kindle stuff not working, that sucks, but he got them back in the end.

      No. He "got them back in the end" because he was aggressive enough to make what was probably multiple phone calls, having to wait in queues and talk to "supervisors". Not all consumers will go to those lengths (nor should they have to).

      As long as corporations are going to use "licenses" and "copyright" and DRM in such a punitive way, the most appropriate response is to punish any company that does so by not using their products or services. Further, I applaud all efforts to defeat DRM in all its forms.

      There is a shocking level of hostility toward consumers coming from many of the most successful corporations. Unfortunately, the only way for corporations to learn is when their bottom line is affected negatively. As long as they're making money that have absolutely no incentive to treat customers decently.

      --
      You are welcome on my lawn.
    4. Re:A right to do what? by Nyeerrmm · · Score: 3, Insightful

      His Kindle still works too, he just couldn't buy new things from. The only real loss is at most a month's worth of subscription. Certainly not the friendliest of policies, but its quite similar to losing a CostCo membership, or being banned from going into Home Depot.

      He would still be free to find non-drm third party content, whether paid or free, and load them on his own. Nothing in the summary says it will brick the device.

    5. Re:A right to do what? by Profane+MuthaFucka · · Score: 3, Insightful

      There must be something wrong with your reading comprehension. The guy I responded to said that the stuff you bought at Costco will still work when your membership is cancelled.

      I just pointed out that not everything will work when your membership is cancelled.

      The photos you stored on their servers will be deleted. You need to make your own copies.

      So, it's the OPPOSITE of the point the parent posts have been making. When your membership is deleted, your stuff stops working unless you make your own copies.

      Your Kindle will still read the books you already bought, even if your account is cancelled.

      --
      Fascism trolls keeping me up every night. When I starts a preachin', he HITS ME WITH HIS REICH!
    6. Re:A right to do what? by Profane+MuthaFucka · · Score: 3, Insightful

      And that's one reason why I think TFA writer is full of shit. The Kindle doesn't shut down just because you lose your Amazon account. You lose access to the books you have on Amazon's servers, but you should make backups.

      And do you go around calling everyone you disagree with who has a funny name a troll? You must be a lot of fun to be around.

      God I am fucking sick of the idiots on Slashdot today. Doesn't anyone here actually HAVE a Kindle besides me? No? Well I guess that fucking gives everyone a license to talk.

      Fuck.

      That rant isn't particularly directed at you, although you're included in the category of ignorant fucks who own no Kindle but like to talk.

      --
      Fascism trolls keeping me up every night. When I starts a preachin', he HITS ME WITH HIS REICH!
  3. Online accounts and other devices - G1, etc. by Kelson · · Score: 4, Insightful

    This makes me wonder what would happen with my G1 if for some reason I lost access to my Google account. (You basically can't do anything on the phone without being signed in, though you can create a new account from the phone itself.)

    I suspect I could just link it to another account and re-sync contacts, calendar, etc. But then there's the question of purchased apps. Are they linked to the phone, to the cellular plan, or to the Google account? It's something I hadn't thought about before.

  4. KindlePID deletion by tepples · · Score: 5, Insightful

    register your Kindle's PID

    How do you find your Kindle's PID when Amazon makes sites delete information about KindlePID?

  5. Dont be a dumbass by Hadlock · · Score: 4, Insightful

    If your account is flagged for returning shit, you're just dumb. Don't buy crap and then return it and expect to stay in a company's good graces for long. I think I speak for all people who ever retail when I say this to people who return more than 1 item every 6 months: Eat Shit And Die. You wouldn't abuse your friends and family like that, so why harrass stores and their employees, even if they're owned/employed by a soulless corperation. Something like 15% of items are returned (dollar amount perhaps), which significantly cuts into profits and drives up prices for everyone else. Fuck You.
     
    /rant off.
     
    i would kill myself before working retail again.

    --
    moox. for a new generation.
  6. Re:Read through his posts... by barik · · Score: 4, Insightful

    It's one thing to tell someone that they're no longer welcome to order anymore, but it's quite another to retroactively disable anything that they've previously purchased. That's the distinction.

    Many people abuse the flexible Costco return policy. Some of these people get their memberships revoked. At no time does Costco come in and say that they can no longer use items they've already bought.

  7. Re:Defective by design indeed by MBGMorden · · Score: 3, Insightful

    BOOKS ARE CHEAP and they do not NEED an electronic delivery mechanism! I don't quite understand why on earth a product like the Kindle needs to exist.

    Whats worst is that not only are books already cheap, but they're often CHEAPER in physical form than on the kindle. I was in the supermarket the other day and saw that they had Twilight as a mass market paperback. IIRC the price was $6.99 (cover - no store discount). The same darned book in eBook form, which is just a collection of bits costing many times less to reproduce than the book, is priced at $9.99. There is just something wrong with that. Plus, as a failsafe, books don't need a device that can break, or needs power, etc. Call me paranoid but with the current economic climate the world of "Mad Max" is looking like a possible eventuality, and the regular books will be useful far longer into that period than an ebook.

    --
    "People who think they know everything are very annoying to those of us who do."-Mark Twain
  8. Amazon's intent by tepples · · Score: 3, Insightful

    Like takedown notices have ever stopped information from getting out, before..

    But Amazon's attempt to cover up KindlePID does signal Amazon's intent that owners of Kindle devices not buy DRM works from other providers.

  9. E-books aren't all they're cracked up to be by kheldan · · Score: 3, Insightful

    If you're talking about periodicals or school textbooks then e-book readers make sense to me, but if you're purchasing a piece of literature that you're going to keep beyond next week, then I think e-books are more trouble than they're worth, especially if someone can arbitrarily decide that you shouldn't be allowed access to something you've already paid for, regardless of whether the person mentioned "should have made backup copies". I'd feel less strongly about this if there was no DRM involved, but as is, I say "no way".

    --
    Are YOU using the TOOL, or is the TOOL using YOU? Think about it!
  10. Well by pugugly · · Score: 3, Insightful

    My desire for a Kindle just dropped from "It's really cool and I am going to eventually have one!" to zero.

    The main reason I have not cared for e-books is that I want ownership - I want to keep my books. Until now, I assumed I would with a Kindle, obviously not.

    Pug

    --
    An Invisible Entity of Vast Power whose existence must be taken on faith alone: Liberal Media
  11. Bad Slashdot Summary by brit74 · · Score: 3, Insightful

    I'm unclear how the existence of non-existence of DRM on the Kindle makes any difference in this case. He can't buy from the Amazon store. Okay. If Amazon only sold un-DRMed ebooks, then he still wouldn't be able to buy from the store. Further, the Kindle doesn't just display books purchased from Amazon. Any non-DRM ebook can be read on the Kindle. Further, he says that he can still read his purchased books on his Kindle. The main thing I dislike about the situation is the fact that he can't move his DRMed books off of the Kindle (say, in a few years when he wants a new ebook reader).

    From the slashdot summary: "and any Kindle subscriptions he's paid for stop working." Where does it say that in the article? (Or is the Slashdot submitter's dislike of DRM causing him to interpret this as another "bad DRM" story?)