Time Warner Shutting Off Austin Accounts For Heavy Usage

mariushm writes "After deciding to shelve metered broadband plans, it looks like Time Warner is cutting off, with no warning, the accounts of customers whom they deem to have used too much bandwidth. 'Austin Stop The Cap reader Ryan Howard reports that his Road Runner service was cut off yesterday without warning. According to Ryan, it took four calls to technical support, two visits to the cable store to try two new cable modems (all to no avail), before someone at Time Warner finally told him to call the company's "Security and Abuse" center. "I called the number and had to leave a voice mail, and about an hour later a Time Warner technician called me back and lectured me for using 44 gigabytes in one week," Howard wrote. Howard was then "educated" about his usage. "According to her, that is more than most people use in a year," Howard said.'"

Comments

Capitalism sucks! Only profit policy sucks!

[haruvatu]

We must free internet from state control, and also from big corporate control. Internet infrastructure should be in the control of comunity, not in control of profit and state.

Re:Gee, No Shit?

[pete_p]

If you're going to advertise for all-you-can-eat, shouldn't you have to provide it?

Yes, but I don't have to provide it in perpetuity. If I'm advertising all-you-can-eat, and your four trips are costing me too much money, damn right I'm going to consider switching formats.

Re:Two words: Capitalism Failed

[smallfries]

No cable or dsl provider has even attempted to argue that they are offering unlimited time. You are the only person to try that one. Furthermore, here in the uk several ISPs have explicitly claimed unlimited downloads on their advertising before cutting people off for exceeding their FUP.