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Time Warner Shutting Off Austin Accounts For Heavy Usage
mariushm writes "After deciding to shelve metered broadband plans, it looks like Time Warner is cutting off, with no warning, the accounts of customers whom they deem to have used too much bandwidth. 'Austin Stop The Cap reader Ryan Howard reports that his Road Runner service was cut off yesterday without warning. According to Ryan, it took four calls to technical support, two visits to the cable store to try two new cable modems (all to no avail), before someone at Time Warner finally told him to call the company's "Security and Abuse" center. "I called the number and had to leave a voice mail, and about an hour later a Time Warner technician called me back and lectured me for using 44 gigabytes in one week," Howard wrote.
Howard was then "educated" about his usage. "According to her, that is more than most people use in a year," Howard said.'"
Absolutely right. 44 GB is more than most people use in a year.
I can understand that there is a lot of resistance against usage caps from people who use that amount in one week. But the majority would not want their fees to go up because of that kind of usage.
44 Gigabytes in a week ???
If you want that level of service, you've got to pay for it. Anything else is taking the piss.
Squirrel!
Yeah..I downloaded in the same week both versions of Win7 BETA 7000, Ubuntu 8.10 and did a couple of system builds. If you're streaming 10hrs a day of music 7 days a week at home, you need to go get a job.
I only please one person per day. Today is not your day. Tomorrow isn't looking good either. - Scott Adams
People complain because they offered a way to pay when you want to use extra bandwidth - and then complain when those that use the single price are cut off when they exceed the limits?
Come on, be reasonable. If you want a lot of bandwidth campaign for plans that let you pay for it.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
How is it different to an all you can eat restaurant who states that the sitting is a maximum of 2 hours? Unlimited doesn't mean unrestrained, out of control and glutinous.