Dealing With ISPs That Use NXDomain Redirection?

Vrtigo1 writes "I work for a small company that has about 50 staff on the road relying on VPN back to our office at any given time. Many ISPs have implemented NXDomain redirection services that hijack DNS traffic to show you sponsored links and other related ads when you mistype a domain name. These services are incompatible with most VPN software, since they prevent the computer from resolving internal hostnames. Large ISPs typically provide an opt-out on their sponsored links page that immediately opts you out of the DNS redirection, but I've noticed that some smaller ISPs and CLECs have opt-out links that don't actually appear to do anything. I don't have a good solution for employees using these ISPs, and our employees are getting frustrated because the problem is becoming more prevalent and we can't fix it for them. I've tried calling a few of these smaller ISPs for help, but it's been like talking to a wall. Manually changing DNS servers works temporarily, but the user can't resolve internal hostnames when they connect to the office LAN again. Have you had to deal with ISPs using non-standard DNS servers? What is your solution?"

Comments

Provide your own DNS?

[QuantumRiff]

Last time I setup a VPN, was with a Cisco PIX firewall, (its been awhile) but there was a spot to specify which DNS servers to use when connected to the VPN. I had specified that when connected, they would use our DNS, since they otherwise couldn't resolve \\file-server\share or whatever..

Re:Provide your own DNS?

[nine-times]

Yeah, honestly I'm a little confused by the question. If you want to use DNS to connect to internal servers via VPN, then don't you want to route your DNS traffic through the tunnel to use internal DNS servers? And once you're doing that, how could the ISP possibly hijack that DNS traffic? It's encrypted.

Use Full Tunnels

[Bandman]

If you're splitting your connection between a VPN tunnel and a non-VPN protected internet connection, you're a security risk to your infrastructure.

Have your administrator configure full tunnel support where ALL of your traffic goes through the encrypted tunnel. That solves a security problem AND it fixes your DNS problem because you don't use your local internet provider's DNS servers.

Re:Use Full Tunnels

[L0stm4n]

This is called split tunneling. If he disables split tunneling and specifies the DNS servers in the VPN config his problems would go away.

His users however would tunnel all their traffic through the corporate lan while connected so you may need to setup some kind of filtering or route the traffic through whatever filters you already have. Otherwise these remote workers in hotel rooms will be pulling buckets-o-pr0n through your corp network.

could someone explain what the issue is here?

[goombah99]

This guy sounds like a manager or IT worker who is having problems with his employees connecting to the work VPN.

it sounds more like he has not stated the problem correctly.

how is it possible that a VPN connection is doing DNS to an external name server? Should not every internet request flow over the vpn from the client to the server. once it reaches the internal vpn server the server should know how to route the internal addresses and for external addresses it could use an external domain name server. the problem described seems like it should not exist. what am I missing?

Re:could someone explain what the issue is here?

[Intron]

Depends on the VPN setup. I don't want my VPN clients sending all of their web browsing through the VPN and then back out through my firewall. I only want the traffic destined for my internal network. On their end, they should have a route table that sends traffic for me through the VPN and everything else through their normal ISP. I can support a lot more users that way.