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Apple Update Means Palm Pre Can No Longer Sync With iTunes
endikos writes "Apple updated iTunes to version 8.2.1. According to the changelog, it offers bug fixes and 'addresses an issue with verification of Apple devices.' In other words, 'Buzz off, Palm Pre. You ain't no iPhone.'"
Palm: "Oh no you didn't!"
Apple: "Oh yes iDid."
I interviewed at Apple a few years ago, and a consistent message from the developers was that *everything* they do is to make the customer experience better. Things are not done simply because they're cool -- they have to serve a purpose.
So I find it ironic that, as a MacBook Pro user, Apple has explicitly done something to make my experience *worse*. They went much further than simply failing to "provide support for, or test for compatibility with, non-Apple digital media players." They went out of their way to harm users.
Shame on you, Apple. Have you gotten so big that you've forgotten what it was like to be under Microsoft's thumb?
-Scott Hutton
Apple's devices are also virtually 100% secure, just like OS X. Having a device that has an unproven security record lie and say it is an iPhone or iPod (which neither of which has had a malware issue since their inception) is a disservice to Apple's users, so it's completely understandable why Apple would put the kibosh on the matter for good.
You could always use DVD Jon's DoubleTwist to sync the Palm Pre.
It reads iTunes libraries (including those irritatingly hidden away on iPods/Phones) and syncs to lots of devices quite nicely.
It's not exactly full-featured enough yet to use as your main media player, but it's really useful for moving stuff between devices.
And perhaps you ought to try to understand what a monopoly is and how making blanket statements about what apple are entitled to do with their stuff is stupid.
They are able to o this precisely until they are found to be a monopoly in either market, at which point locking hardware (iPod is definitely at monopoly stage) and software (iTunes must have over half the music download market) is abusive behaviour.
Specifically killing interop with other products is verging on illegal behavious and certainly makes them arseholes.
What DRM laden music?
Giving a rebate for not stocking a competitor? That sounds pretty much exactly like a bribe to me.
Seriously think about this for a minute. You've got a device manufacturer that creates a direct competitor to Apple's products, openly advertising that they are piggybacking onto Apple's software functionality without negotiating some kind of licensing agreement and without Apple's consent. Then Apple closes the loophole that enables this unsupported functionality. But nobody wants to blame poor underdog Palm for having done this in the first place. Your average consumer, who either is too ignorant or too self-centered to think two steps ahead, buys into the advertised functionality and then blames Apple when they decide to break it?
That's not how the game is played, folks. If Palm wants to compete, then let them create their own service and interface rather than leveraging another company's successful work. You say that's unfair because Apple has created a heavily lopsided playing field, and now it's impossible to compete with the massive popularity of iTunes. But you have to ask yourself, where were these same competitors five years ago? What where they doing? They were twiddling their thumbs and milking the consumer for all they were worth while making incremental improvements in their devices. Then Apple came along and blew the whole mobile device market away with the iPhone and NOW they want to complain about the playing field not being level? Fuck that bullshit.
Make no mistake, I don't particularly approve that Apple did what they did, but if you bought a Palm Pre and couldn't see this coming you are not only blind but you're an idiot. Palm, RIM, Nokia, Samsung, Sony--all the handset makers, not to mention the telecoms who still continue to nickel-and-dime consumers with exorbitant rates on SMS (for no other reason except that they can), are not, and never were, your friends just because now they're the underdogs. Same thing with the MP3 player market. These companies want you to think that slapping on features like they were afterthoughts is "technological progress." They never had the vision to rethink the whole device and the whole user experience from the bottom up. And now people have the balls to complain that Apple is a monopoly because they gave you real competition? Talk about biting the hand that feeds you.
I would have to agree. I liken this to the old saying Windows isn't done until 1-2-3 won't run. Why should a vendor be allowed to deliberately modify software so that another vendors product will not run. I do not believe that the I-tunes UELA says that I have to have an Apple device to use the software.
A device masquerading as another device by using the same USB manufacturer/device ID is not the way to build interoperability. It's just inviting all sorts of unintended consequences and bugs. How did this ever pass muster at Palm?
Maybe because apple IS a hardware company. They use software to drive hardware sales. OS X sells Macs; the iTunes Music Store sells iPods; the App Store sells iPhones. They can't very well sell their hardware if other hardware companies start circumventing the things that tie Apple's hardware to their software. The Pre pretending to be an iPhone when connecting to iTunes is similar to Psystar making PCs think they're Macs.
[...] and let's not forget the Zune.
no... seriously... lets
Obama is a twitter sock puppet
Maybe because apple IS a hardware company.
Why do people try to pigeonhole Apple into a one-or-the-other-ware company? They sell both.
Apple's "secret ingredient" is not the software they put into their hardware, and it's not the hardware they put their software on, it's the quality of the combination of the two. They sell a system, and are one of the very few companies left who still do.
iTunes is a defacto monopoly now and Apple better start treading more carefully.
Why? The iTunes Store enables media acquisition, desktop playback, library organization, and is written to sync with Apple devices. All your downloads are sitting pretty, right there on your hard drive, fully available for you to use as you please. Anything you downloaded with DRM you got with the known caveat that it would only work with Apple products.
Using tie ins to build new monopolies, which seems to be what they are doing here, is especially dangerous.
If by build new monopolies, you mean not supporting syncing of third-party devices on their unpublished, internal protocol, then sure. But that's an uphill battle to convince anyone that that is an unlawful monopoly.
An antitrust regulator might be inclined to say Apple's defacto monopoly on online music sales is giving them an unfair advantage in other markets, in this case the smartphone market.
Not really. It gives them an advantage in the internal syncing department, but as a natural effect of them making both products.
If Palm wants to access the iTunes library XML file and use that to load information in its own sync software, the file's sitting right there for them to use. Failing that, it can read the file/folder structure and metadata directly and compile its own library.
The Pre isn't disabled. Palm tried to piggyback on iTunes using an undocumented and unsupported hack to capture a competitor's market with zero effort. Talk about unfair advantage.
If a competitor can't bring a new smartphone to market because they can't access online music because of a monopoly
Where can't they? 1. Buy music from Amazon, iTunes, Walmart, Microsoft, whatever. 2. Transfer files to Pre. 3. Profit.
You can argue competitors just have to start their own competing MP3 service
Like the rest of your comment, it's entirely off base and out of scope. Palm doesn't need an MP3 service. All they have to do, and all they had to do from the start, was put a modicum of effort into writing their own synchronization software. There's nothing particularly special about the media storage of iTunes (files and folders) or the library database (XML).
Palm just noticed that there was a way they could get plug-and-chug support for free, and leave Apple holding the bag of dog crap when future versions of iTunes no longer worked with whatever hacked-together code was stuffed onto the Pre. Suddenly "iTunes broke my Pre!" would ring out all across the Internet.
that is a very tall order, especially since it requires inking deals with a relatively small number of recording companies that are something of cartel themselves.
Apple did it, and did it before the lucrative nature of the setup had empirical evidence. If anything, it should be easier to compete now.
Get real. The iTunes Store has almost nothing to do with this. The iTunes client software, developed by Apple, supports syncing Apple devices. They're not, nor in any rational world would they be, required to support third party data transfer.
If you want to put all smartphone manufacturers in a room and tell them to come up with an open standard for data synchronization, fine, but until that's the case, get real.
You're babbling about nothing. Palm never had any right or reasonable expectation to be able to use Apple's unpublished protocols and expect it to work in a production environment. No one's stopping Palm from syncing the media or selling their smartphones.