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Amazon UK Refunds Windows License Fee, With Little Hassle

christian.einfeldt writes "Alan Lord, a FOSS computer consultant based in the UK, has announced that Amazon UK honored his request for a refund of the Microsoft license fee portion of the cost of a new Asus netbook PC that came with Microsoft Windows XP. Lord details the steps that he took to obtain a refund of 40.00 GBP for the cost of the EULA, complete with links to click to request a refund. Lord's refund comes 10 years after the initial flurry of activity surrounding EULA discounts, started by a blog post by Australian computer consultant Geoffrey Bennett which appeared on Slashdot on 18 January 1999. That Slashdot story led to mainstream press coverage, such as stories in CNN, the New York Times Online, and the San Francisco Chronicle, to name just a few. The issue quieted down for a few years, but has started to gain some momentum again in recent years, with judges in France, Italy, and Israel awarding refunds. But if Lord's experience is any indication, getting a refund through Amazon might be as easy as filling out a few forms, at least in the UK, without any need to go to court."

6 of 194 comments (clear)

  1. Re:US? by GigsVT · · Score: 4, Insightful

    The best trolling has a kernel of truth.

    But the point is that we shouldn't be forced to choose hardware based on what OS we want, or pay $40 more than we needed to.

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  2. Obvious by javilon · · Score: 5, Insightful

    To me, of all things that have been considered as a remedy against Microsoft monopoly abuse, the only one that is logical and practical would be to stop them from bundling hardware and software. I can't understand why this hasn't been done by either the EU or USA.

    Software and hardware are clearly two different markets. You can install Windows in hardware from a number of vendors, and you can install a number of operating systems on a PC.

    So you would buy a computer and you would get two receipts, one for the machine and another one for the OS. The OS can even be preinstalled on the machine and you would only get an activation key with your receipt. If you don't want the operating system, you just buy the hardware and don't pay for the activation key.

    What really makes me mad is that the only reason this is not considered by the authorities is because Linux is not commercial, so they are not losing money from Microsoft's monopoly abuse. Only companies matter to government. The fact that the public would benefit from an operating system market where Linux would be allowed to compete on equals grounds is not relevant to the government because there is no single company making money from Linux.

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    When his defense asked, "Which computer has Jon Johansen trespassed upon?" the answer was: "His own."
    1. Re:Obvious by Seth+Kriticos · · Score: 4, Informative

      Now where do you get that from? There are vendors that sell boxed and/or subscription based Linux distributions (most known are Red Hat and Novel (SuSE), but there are others too).

      And there is a lot more money in support, money that actually is helpful for the local economy.

      Also there are other commercial operating systems that are sold (e.g. QNX).

      They just don't have the power and ruthlessness of OEM bribery and monopoly like Microsoft, but they are there.

    2. Re:Obvious by jedidiah · · Score: 4, Informative

      > If you want to play any media on it that isn't opensource, it's not as simple as just trying to play the video and automatically finding the codec.

      This is simpler under Linux than it is Windows, and far simpler than MacOS.

      Ubuntu has staked the heart of this particular bit of FUD.

      --
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  3. Re:US? by I'm+not+really+here · · Score: 5, Insightful

    Who? If I want the exact hardware I see for my new netbook, but cannot buy it anywhere without the OS as part of the price, am I not completely limited in my choices? Should any hardware manufacturer be able to tell me explicitly what software I must buy with my hard earned money? Should I not be able to say "Don't want it..." and get a reduced price, even if the reduction is only $40? Shouldn't I have the choice to say "whatever you paid to have that software installed, I don't want it, so don't pay to install it, and pass me the price difference" ?

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  4. Re:US? by Fross · · Score: 4, Interesting

    The issue is the OEMs being strongarmed into forcing it into builds whether people want it or not. Imagine whenever you bought a car, from any manufacturer, you got beaded seat covers in them. And you hate beaded seat covers. And you still had to pay for them, even if you threw them away immediately. You tried to get them to sell you the car without beaded seat covers to save $40, and they refused, because if they didn't, the beaded seat cover manufacturers would stop licensing them to sell them, then they couldn't sell cars to the other people who DID want beaded seat covers.

    Sounds a bit ridiculous that way, huh? Despite the fact 95% of people dislike beaded seat covers I'm sure :)