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First MS Retail Stores Will be In Scottsdale, AZ and Mission Viejo, CA

UnknowingFool writes "MS has announced the locations of its first two retail stores. The first one will be located at The Shops in Mission Viejo, CA sometime in the fall. There is an existing Apple store at the location. The second one will be located in Scottsdale Fashion Square in Scottsdale, AZ. That location does not have an Apple store. According to Corporate Communications Director Kim Stocks, the locations were picked because they were 'hot markets,' presumably meaning high traffic. Also, the stores will sell laptops, Zunes, Xbox 360s, MS and 3rd party software. No details on which laptops were provided."

53 of 189 comments (clear)

  1. Hardware? by LeinadSpoon · · Score: 3, Interesting

    Does anyone know if they have a deal with a hardware manufacturer? Which companies' laptops will they sell?

  2. Wrong! by Anonymous Coward · · Score: 3, Informative

    The Scottsdale loc does have an Apple store; it's shiny, new and enormous. I just bought a mac-mini there a couple days ago.

    1. Re:Wrong! by sidesh0w · · Score: 3, Informative

      Yeah, the only Apple store in Scottsdale is like 10 miles north of there, near Keirland Commons not Fashion Square. I can, however, confirm its shininess.

    2. Re:Wrong! by LionMage · · Score: 3, Informative

      How this got modded informative is beyond me. Anyone can simply head over to the web site that Apple maintains with the list of stores. The stores in Arizona are:

      • Chandler, Chandler Fashion Center
      • Gilbert, SanTan Village
      • Glendale, Arrowhead
      • Phoenix, Biltmore (where I do most of my Apple Store shopping)
      • Scottsdale, Scottsdale Quarter (note that this is not the Scottsdale Fashion Square!)
      • Tucson, La Encantada

      Furthermore, there's a link to the store at Scottsdale Quarter, which gives a map that shows the store is located on Scottsdale Road south of Kierland Boulevard. A Google search will turn up the site for the Scottsdale Fashion Square mall, which is at the intersection of Camelback and Scottsdale Roads. Plugging that into Google Maps (which Apple conveniently uses for the map and provides a driving directions link for) shows that the two locations are separated by 8.5 miles. So they're not even close.

  3. Hot markets = upscale? by flanksteak · · Score: 2, Informative
    Having worked at a restaurant in the Fashion Square during college, I can only assume that when they say "hot markets" they mean "frequented by a wealthier demographic".

    Not that I expect an MS store to compete with WalMart, but these first two locations seem to target flush consumers.

    1. Re:Hot markets = upscale? by fuzzyfuzzyfungus · · Score: 2, Insightful

      I'd assume that MS has little interest in trying to compete with their existing (and already hugely effective) low-margin/low-end product sales channels. There are already numerous outfits moving cheap wintels by the palletload, an unsexy job, but one that requires considerable logistical skill.

      Where MS's existing sales channels are making very little headway, comparatively speaking, is the high end. These numbers suggest that just over 90% of computers that sold for over $1,000 were macs. That is pretty grim news for MS. Targeting wealthy areas, with retail stores designed to improve brand image, is presumably an attempt to counter that, not move more generic wintels, something that already happens without intervention.

    2. Re:Hot markets = upscale? by iluvcapra · · Score: 2, Insightful

      See the flaw?

      Yeah, Dell lost a $5000 high-roller customer that probably bought an manufacturer warranty and will buy branded software and peripherals.

      --
      Don't blame me, I voted for Baltar.
  4. Anyone Going? by Grimm_DH · · Score: 2

    Would be interesting to hear from people who actually go to one of these stores.

    1. Re:Anyone Going? by Man+On+Pink+Corner · · Score: 5, Funny

      I just got back from the Mission Viejo store. They're serving free beer! At least, they said it was beer, I've never had bright-red, fruit-flavored beer served with ice in a glass pitcher before. Anyway, apart from the cherry-flavored sugary stuff they said was beer, the Microsoft store experience is a well-executed, classy affair that calls to mind the most elegant retailers outside the technology sector, from Nordstrom's to Saks Fifth Avenue to Neiman Marcus. There was free beer, and the tranquil, soothing environment makes you feel like you're the only customer in the store (which I'm sure was just a coincidence in my case) and really puts the crowded, noisy atmosphere in the Apple store to shame.

      Clearly, Microsoft, under the forward-looking leadership of CEO Ballmer, has taken a bold yet welcome step into the world of luxury retail. Their new storefront strategy looks like a can't-miss proposition. And the beer, did I mention the beer was really good? And it was free, too, I'm pretty sure I mentioned that. Anyway, I look forward to returning, once I've installed these new copies of Vista Ultimate Edition I just picked up. Thanks, Steve!

    2. Re:Anyone Going? by StyxRiver · · Score: 5, Funny

      And so, with that, the might Woosh bird takes flight.

      Kool-aid. He drank the Microsoft kool-aid.
      http://www.urbandictionary.com/define.php?term=drink+the+kool-aid

    3. Re:Anyone Going? by grub · · Score: 2, Funny

      Would be interesting to hear from people who actually go to one of these stores.

      I'd happly walk into a porn store wearing nothing but shorts and sandals and report back to you. But an MS store? I'll have to buy a trenchcoat and fedora to go with my black glasses.

      Yuck!

      --
      Trolling is a art,
    4. Re:Anyone Going? by Atlantis-Rising · · Score: 2, Insightful

      Consider: it's a store with gigantic screens and a huge number of Xboxen....

      --
      "It is possible to commit no errors and still lose. That is not a weakness. That is life." -Peak Performance
    5. Re:Anyone Going? by Arthur+Grumbine · · Score: 2, Funny

      There's just so many jokes to make here I don't even know where to start. I guess I'll go with the non-obvious...

      Unfortunately there's only one joke for me to make here. It starts with the World Health Organization, and ends with Orchard Supply Hardware. It's kinda short, but if you get it, it's actually pretty damn funny.

      --
      Now that I think about it, I'm pretty sure everything I just said is completely wrong.
  5. Going the way of Gateway by hfsys · · Score: 4, Funny

    Hey didn't Gateway open retail stores, right before their final demise? This is't really a bad thing then, is it?

    1. Re:Going the way of Gateway by SCPRedMage · · Score: 2, Interesting

      I wouldn't bet on it; after all, Microsoft is Too Big to Fail, right?

      --
      My sig can beat up your sig.
  6. Talk about a lousy job... by jcr · · Score: 4, Insightful

    Working at the Microsoft store in a mall where there's an Apple store would be a painful experience.

    -jcr

    --
    The only title of honor that a tyrant can grant is "Enemy of the State."
    1. Re:Talk about a lousy job... by Mike+Buddha · · Score: 2, Funny

      Working at the Microsoft store in a mall where there's an Apple store would be a painful experience.

      Yeah, it'd suck selling 10x the number of computers than the Apple store did. You wouldn't have time to annoy customers browsing your store, like the Apple store does. Also, I'd hate to have to be the one to have to stock the game section. That's a ton of work.

      --
      by Mike Buddha -- Someday the mountain might get him, but the law never will.
    2. Re:Talk about a lousy job... by iluvcapra · · Score: 2, Insightful

      I mean, the right to be smug isn't even worth $1 an hour to me.

      They pay about the same; technically, the Apple smug allowance is conveyed as a health benefit.

      --
      Don't blame me, I voted for Baltar.
    3. Re:Talk about a lousy job... by iluvcapra · · Score: 3, Interesting

      They'll have to work pretty hard to sell 10x the number of computers... Common wisdom is that Apple stores have just about the highest revenue-per-square-foot in retail -- the 5th Avenue Apple Store in New York exceeds even Tiffany's.

      --
      Don't blame me, I voted for Baltar.
    4. Re:Talk about a lousy job... by amicusNYCL · · Score: 2, Insightful

      What do you mean, you mean the employees who are specifically there to field those requests?

      Last week, a document surfaced online showing concept sketches for a Microsoft store where people can order personalized laptops, take classes and get help from experts.

      --
      "Our two-party system is like a bowl of shit looking at itself in a mirror." - Lewis Black
    5. Re:Talk about a lousy job... by iluvcapra · · Score: 2, Insightful

      If I sell 10 $1000 laptops for every $3000 MBP you sell, well, I've trumped you in both revenue and volume.

      Yes, but you have to do that, and no retail outlet has ever done that, because you pulled those performance figures out of yer butt. We've been through this before with the Gateway and SonySTYLE stores... the thing that sets the Apple stores apart is the on-site customer service operation/"Genius Bar", the good curb appeal and browser-friendly experience, and the relatively well-informed staff. The MS stores could do as well if they incorporate those things, but considering they computer hardware they sell isn't sold for premium prices, they'll never see the revenue or profits.

      Who cares if you only sold one computer, if the other guy has to sell five in order to match your profit? The market share war is over, and Microsoft won. They now rule the world of cheap, poorly-supported computers.

      --
      Don't blame me, I voted for Baltar.
    6. Re:Talk about a lousy job... by iluvcapra · · Score: 2, Insightful

      You are probably right, there's some correlation but not much. Apple might not actually move as many units as a Microsoft store... they'll just have to find consolation in the fact they run a much more profitable retail operation. It's hard to see how MS could possibly extract better profits considering the material they're selling.

      ". Revenue per sq/ft is really only a measure of rental/lease costs on a property, and has very little to do with retail success.

      I dunno, since rent is the primary and distinguishing cost factor for a retail operation, it seems like performance per square foot would be a key metric, all other things being equal. "Retail success" is a sorta floppy term, and I'd contend that whatever it is, it doesn't have anything to do with unit sales.

      --
      Don't blame me, I voted for Baltar.
    7. Re:Talk about a lousy job... by DrCode · · Score: 3, Interesting

      Yea, especially for a guy. All the hot women will be going into the Apple store.

    8. Re:Talk about a lousy job... by WiseWeasel · · Score: 2, Funny

      Thankfully for them, they probably won't have to do it for too long before having to find new jobs.

      --
      "I like systems, their application excepted", George Sand (French)
  7. I hope they sell... by dan_sdot · · Score: 5, Funny

    ...Clippy the Action Figure!

    1. Re:I hope they sell... by failedtoinit · · Score: 2, Funny

      They've already released the Windows paper weight, AKA the Microsoft EULA.

    2. Re:I hope they sell... by DoofusOfDeath · · Score: 3, Funny

      ...Clippy the Action Figure!

      "It looks like you're carrying a shotgu... oh dear."

    3. Re:I hope they sell... by pushing-robot · · Score: 2, Funny

      Here you go. Just add some eyes and you're set.

      --
      How can I believe you when you tell me what I don't want to hear?
  8. Well... Yeah... by Monkeedude1212 · · Score: 4, Insightful

    "Also the stores will sell laptops, Zunes, Xbox 360s, MS and 3rd party software."

    I would hope that if theres ANY place I could find Microsoft Software, it'd be at a microsoft store. Not that I'd go looking anyways.

    Its funny that they would open 2 locations to start, one with an Apple store nearby and one without - I would love to see the stats a month or two in. I'm curious if it'll make a difference.

    1. Re:Well... Yeah... by Tibor+the+Hun · · Score: 2, Funny

      I think the proper word to use is "offer" rather than "sell" when it comes to Zunes.

      --
      If you don't know what AltaVista is (was), get off my lawn.
  9. All I know for sure by T+Murphy · · Score: 2, Funny

    They'll never open the store since they won't dare cut the ribbon.

  10. Dell, HP, Lenovo, Asus: TAKE NOTE! by mcrbids · · Score: 5, Insightful

    Hey guys! You know that software vendor, you know, the one that you send really, really REALLY big checks to every weeK? You know, for license fees?

    Well guess what? They're taking all that money you are sending them, and using it to build a private chain store in order to cut you out of the equation! Really makes you feelg good about that six-figure WEEKLY check you send them, doesn't it?

    This is probably the DUMBEST possible move that MS could make - after 30 years of selling only through 3rd parties, setting up a 'bricks & mortar' chain while trends are to go virtual, while simultaneously pissing off their huge, multi-billion dollar partners... stupidity at its finest!

    --
    I have no problem with your religion until you decide it's reason to deprive others of the truth.
    1. Re:Dell, HP, Lenovo, Asus: TAKE NOTE! by SCPRedMage · · Score: 2, Informative

      Except that they aren't going to be selling computers of their own make, but systems made by companies like Dell, HP, Lenovo, or Asus.

      --
      My sig can beat up your sig.
    2. Re:Dell, HP, Lenovo, Asus: TAKE NOTE! by value_added · · Score: 2, Funny

      Also, when was the last time you saw a laptop with "Microsoft" on the case? Microsoft *still* doesn't make their own laptops, they will *still* be selling laptops from Dell, HP, Lenovo, Asus, etc.

      I think the strategy is not too dissimilar to donut chains selling "premium coffee". Instead of selling the usual low-grade commercial blends, they'll sell mediocre-grade coffee but tart up the cups and store displays and use an espresso machine to output crappy coffee.

      In short Microsoft's strategy is to give people the impression they're in an Apple Store buying high-quality Apple Products.

      Stupidity at its finest indeed.

      I expect the real stupidity will be found at the Genius Bar -- "Did you try rebooting?"

  11. look at it this way by nimbius · · Score: 4, Funny

    these stores arent so bad! now when your XBox red-rings, you can form lasting relationships as you return defective unit after defective unit to the same trusty store employees.

    --
    Good people go to bed earlier.
    1. Re:look at it this way by AndrewNeo · · Score: 2, Interesting

      Though to be honest, these could be a big hit (unfortunately, for the cause) if they sold and repaired Xbox 360's. On the spot exchange for a unit, just like Apple stores do.

    2. Re:look at it this way by Telvin_3d · · Score: 5, Insightful

      Will they have a genius bar? If my Aunt Click-on-everything has messed up her computer, can I simply point her to the Microsoft Store store and expect them to fix it for free?

      Doesn't matter if you can because everyone automatically will. First, because Apple has trained people to expect the kind of service. The last thing MS wants to do is get a reputation for saying that it's the other guys that take care of their customers.

      Second, there will finally be a live face for Microsoft. This is huge and I don't think MS realizes how this is going to play out. As someone who has sold computers and has a lot of experience with hardware support, the eternal refrain in every box store employee in the world when clueless customers come back four months later with screwed up software is "I'm sorry, that's a Windows problem, there's nothing we can do". Now there is actually a face for Windows. There will be physical stores where poor unsuspecting sales people will be forced to address every software problem that can happen on a windows box, regardless of if it is actually caused by anything MS is responsible for.

      See, the backfire to MS's ubiquity is that for a LOT of people (and a majority of those that will be prone to software problems) equate the the computer with Windows. Their computer IS windows and everything that happens on it is Windows. So if something is wrong is is a Windows problem. And now every box store employee that doesn't want to spend time troubleshooting another screwed up system has somewhere to point the customers. And once people have been told that their hardware is fine but Windows is broken the employees at the MS store are NEVER getting rid of them.

  12. Only true if MS made laptops by SuperKendall · · Score: 2, Informative

    Microsoft is going to have to sell somebodies laptops in the store - probably a mix of Dell and HP and possibly someone else.

    So while they might irk the hardware makers they do not choose to sell, I don't think any of the makers are going to make a big deal of it.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:Only true if MS made laptops by sprag · · Score: 4, Insightful

      Its yet another club that MS can use against the OEMs.

      Don't like what MS demands for the desktop? Oops, I guess we can't sell your laptops in the stores anymore.

      Promise to ditch linux? Yeah, we can make space for your wares in the stores.

      This isn't good news for vendors no matter how you slice it.

  13. 'Hot Market' by alphasubzero949 · · Score: 2, Interesting

    I didn't realize that Mission Viejo was such a hot market... No one goes to The Shops except for locals. If MS really wanted to 'showcase' their products they could have chosen a much more high profile-venue. And there are plenty in OC: The Spectrum, South Coast, Fashion Island, or even The Block. Not to mention the fact that there is a Costco across the freeway and a Best Buy a mile up. I'm sure they'll be happy to 'introduce' consumers to Microsoft (as if MS needs an introduction anyway).

    1. Re:'Hot Market' by surferx0 · · Score: 2, Informative

      I didn't realize that Mission Viejo was such a hot market... No one goes to The Shops except for locals. If MS really wanted to 'showcase' their products they could have chosen a much more high profile-venue. And there are plenty in OC: The Spectrum, South Coast, Fashion Island, or even The Block.

      The Shops being more of a locals mall is exactly why it is a good place. It is deep in south Orange County and surrounded by large amounts of high class residential neighborhoods who are in the perfect position to give the mall repeat business. You also have to realize what "locals" means to The Shops, as there are no other malls or major shopping centers from Laguna Hills mall (which sucks and I don't even go there despite it being my closest mall) to all the way down past San Clemente. It's where most of south Orange County shops, plain and simple, and is a perfect market to break into.

      The Spectrum and The Block are both outdoor malls with movie theaters, entertainment, and hangout destinations. You really need instant gratification and that gee-whiz factor to keep people's attention in those types of entertainment malls, something Microsoft totally does not have. South Coast, while very high class in its selection of stores, is more of a tourist/destination mall, and the Costa Mesa/Santa Ana area is really not the best market for local repeat business. Fashion Island would probably be a good alternative, and was one of the first places I remember there being an Apple Store around here, but The Shops still has the better location due to its lack of competition of other nearby shopping centers while Fashion Island has the equally classy South Coast mall less than 10 miles away to compete with.

      Anyway I used to work at The Shops and the majority of the clientele were MILFs/trophy wives or the equally well-funded affluent teenage children of said MILF/trophy wives. These people are prime pickings for computer products and services as they love technology but have no idea what they are doing, are easily influenced, and will believe anything you show/tell them. The place I work at in the area charges over a hundred dollars to go plug in a wireless router to your cable modem and connect your laptop to it and these people will seriously pay it. If Microsoft wants a place to dispense its own flavor of kool-aid, The Shops would be it.

  14. Re:just think of the confusion... by pushing-robot · · Score: 2, Funny

    I can't name too many Microsoft fan boys who are also Apple fan boys. I'd be more worried about the gang violence.

    --
    How can I believe you when you tell me what I don't want to hear?
  15. Scottsdale, AZ? by aquatone282 · · Score: 3, Funny

    Scottsdale is full of up-tight white people.

    Up-tight white people buy BMWs and Macs.

    ???

    Profit!!!

    Wait. . .

    --
    What?
  16. put them next or inside Walmart, that's where they by Locutus · · Score: 5, Interesting

    that's where they belong for the customers they have. As I've said time and time again, Microsoft is the McDonalds of computer technology. It isn't the worst, it is far from the best, but it is what it is and the average Joe/Josey who either doesn't want to do any thinking or can't is fine taking what's shoveled onto their plate. Apple stores work because they are high end and stylish so their stores work fine in various mall's but would not do so well next to Walmart. The Microsoft store isn't going to do anything but weaken their already weakening brand because it doesn't make sense to have a Microsoft store other than another attempt at marketing the brand.

    Should be fun to watch this unfold because unlike other Microsoft failures, this failure will not take out the innovator in the market.

    LoB

    --
    "Anyone who stands out in the middle of a road looks like roadkill to me." --Linus
  17. Grow a pair, Microsoft! by eyrieowl · · Score: 2, Interesting

    If they had any chutzpah, they'd put one in Cupertino! Really, if they're competitive, beard the lion in his den!

  18. The only good part of the store... maybe by jameskojiro · · Score: 5, Funny

    The only good part of the store will be the gaming section with it's X-box 360s hooked up to 50" LCD TVs.
    .
    The rest of the store will suck.
    .
    I wonder if they are going to have someone dress up as clippy so that the children can beat them with pinata bats?

    --
    Tsukasa: All I really want, is to be left alone...
  19. They need to fix those laptops, in store by bigtrike · · Score: 4, Insightful

    One of the worst problems with the Gateway stores is that they couldn't fix your computer, they could only ship it to be fixed, even if it just needed a disk swapped. One of the best features of the Apple store is that you can have your hardware fixed relatively quickly. If they're out of the part, you might have to get it the next day.

    If MS can't fix any of the hardware they sell on site, even if it's from another vendor, it's going to hurt their reputation and make people hate the stores.

  20. At the Microsoft store by 93+Escort+Wagon · · Score: 4, Funny

    I thought one thing was a bit odd. When I walked up to the store, the front doors were closed. On the door is the following: "By opening this door you agree to abide by our End Shopper License Agreement. Detailed terms of the agreement can be found inside at the back of the store".

    --
    #DeleteChrome
  21. They lack the balls to open in Silicon Valley by bandy · · Score: 2, Insightful

    If they were to open in Silicon Valley, they'd have to close within a week's time.

    --
    "You might as well get your son a ticket to hell as give him a five string banjo." -unknown minister
  22. Hi, I'm a Mac Store by n2art2 · · Score: 2, Funny

    Mac: Hi, I'm a Mac Store.

    PC: Hi, I'm a Microsoft Store.

    Mac: Hello, PC, wow your store has a very similar feel to the thousands of Mac Stores that we have had open for a number of years now.

    PC: Um, no we are nothing like your Mac Stores. You have a Genesis Bar. I have a Guru Bar. Totally Different.

    --
    Self proclaimed wannabe geek. You know how it is. Most of us who read this stuff probably fit in that category.
  23. Re:put them next or inside Walmart, that's where t by Locutus · · Score: 3, Insightful

    an Apple store is not and iPod store. But, given the iPod's fame and market penetration, it would be nuts for Walmart not to sell iPods also but I would doubt they sell as many of the $250+ models as an Apple store but probably sell much more of the ~$100 shuffle and lowend iPods.

    My point was about the Apple "store" and in general Apple products tend to be high end and stylish at a higher price. Microsoft, in general is about low end, kinda works, products and so it goes with the Microsoft "store". Sure, Microsoft will show a MS Surface device in every store but come on, is that where you'd go to buy one? It's just a marketing gimmick and so will most of the expensive hardware there. Even the Microsoft ads sell them as the low price company.

    They'll do better near Walmart and away from Apple stores. But, they've got the money to dump on yet another money losing venture.

    LoB

    --
    "Anyone who stands out in the middle of a road looks like roadkill to me." --Linus
  24. It Failed in SF, it won't work now. by netik · · Score: 3, Informative

    How is this the first?

    Their first store was in San Francisco at the Metreon in 1997.

    It failed miserably.